To succeed care providers must focus on service, employees and the environment at Peverel court care

To succeed care providers must focus on service, employees and the environment - Peverel Court Care

 

As we begin to look forward to the year ahead, we wanted to consider the fundamental pillars on which the success of our group is based. Service, employees and the environment are at the heart of Peverel Court Care’s mission to consistently deliver exceptional care for our residents.

At Peverel Court Care we believe that in order for us to be successful in ensuring a level of service which constantly meets and exceeds the expectations of our residents and their loved ones, we can never allow ourselves to take our eye off the three critical foundations that underpin our business. Therefore, we decided to explore some of the elements which contribute to maintaining success in each of these areas throughout our award-winning care homes in Buckinghamshire and Oxfordshire.

Exceptional service in our care homes

There are a multitude of elements that contribute to the exceptional levels of service that we provide for the residents of our homes, however some of the key ones include:

  • To make sure that our residents eat a varied and balanced diet, we employ full-time long standing chefs who produce seasonal menus using high quality local produce. Some care homes opt to outsource catering, but we prefer to manage this in-house so that we can provide the food that our residents love. We also offer private dining to our residents, if and when required, so as to best serve their wishes.
  • Peverel Court Care employ full-time hospitality employees, to look after our residents and to make sure that all of their requirements are met.
  • We also maintain a bespoke mini-bus at each of our homes for community outings. This makes it simpler for our hospitality employees to organise trips and visits for residents who wish to attend or require the service.
  • In addition, we have dedicated Activities teams in our care homes, who are responsible for organising entertainment to ensure that our residents can live happy and fulfilling lives while in our care.

 

Exceptional employees in our care homes

Delivering exceptional service requires an exceptional team. Some of the factors which contribute to the recruitment and retention of the brilliant people who work in our business include:

  • We utilise Values Based Recruitment to ensure that anyone that we’re recruiting into the business shares our values and ethos about care. Understanding whether a person has the correct attitudes and mindset to deliver exceptional service is fundamental to our decision making process.
  • Once we’ve brought good people into the homes, we want to make sure that they want to stay. One of the ways in which we do this is through the development of career pathways, which provide opportunities for ongoing learning and development, allowing staff to grow within the organisation.
  • In addition to helping our employees to progress their careers, we also provide reward & recognition schemes. These programmes are aimed at celebrating success and demonstrating how valued and appreciated their hard work is in delivering exceptional service for our residents.
  • Peverel Court Care, along with each of our homes – Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, Buckinghamshire and Merryfield House Nursing Home in Witney, Oxfordshire – all benefit from having a long-standing management team. The expertise and experience of our leadership helps to maintain our exceptional levels of service, but also allows us to get to know all of our employees personally, which creates loyalty and better understanding between the parties.
  • As a business, we always aim to be exceptional. This has been recognised during independent inspections, as we have been awarded the rating of “Outstanding” in CQC ‘Well-led’ categories.

 

Exceptional environment at our care homes

We want our care homes to truly feel like home for our residents. Therefore, maintaining exceptionally high standards across our homes and their grounds is intrinsic to the way that we operate. This includes:

  • All of our homes have beautiful landscaped and dementia-friendly gardens. These spaces offer our residents access to safe, stimulating grounds and provide them with exercise and natural light.
  • It’s not just outside where our attention to detail helps to set us apart. We have also utilised dementia-friendly interior designs to make life as simple and comfortable as possible for our residents.
  • Community involvement and interactions for social stimulation are also a key part of our homes. We would never want residents to feel like they were disconnected from the outside world or each other, so this plays a key role in maintaining mental wellbeing.
  • We also believe that the use of, and access to, technology improves the lives of the residents who live in our care homes immeasurably. This includes the provision of super fast Wi-Fi and iPads for keeping in touch with loved ones, which has proved especially valuable over the past year with visitation having to be restricted. We have also implemented the use of electronic care plans. to further improve the way in which we’re able to personalise and maintain exceptional care for our residents.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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