Best Care Practices, Business, Care & Technology, Care Management, Community, CQC Inspection, Future of Care, Leadership & Management, Personalisation, Social Care Strategy, Tech, Training & Development, Workforce Development

CQC Strategy and our plans

CQC Strategy and our plans at Peverel Court Care

 

The Care Quality Commission (CQC) have launched a new strategy which is aimed at changing the way in which care is regulated, so as to improve service delivery for users. We decided to explore how the new CQC strategy will impact the sector, and were pleased to find that at Peverel Court Care we already have projects in progress that align with all four pillars of the new strategy.

 

Whilst announcing the new strategy, the CQC have declared their ambitions for the positive impact it will have on the provision of care services across the country:

What we’ve learned from the past five years puts us in a better position for the future. Our new strategy combines this learning and experience and we’ve developed it with valuable contributions from the public, service providers and all our partners. It means our regulation will be more relevant to the way care is now delivered, more flexible to manage risk and uncertainty, and will enable us to respond in a quicker and more proportionate way as the health and care environment continues to evolve.

This new strategy strengthens our commitment to deliver our purpose: to ensure health and care services provide people with safe, effective, compassionate, high-quality care and to encourage those services to improve. Our strategy is purposefully ambitious, and to implement it we will need to work closely with others to make it a reality. We’ll review this strategy regularly so we can adapt to changes and be prepared for what the future holds.

Our purpose and our role as a regulator won’t change – but how we work will be different.

 

People and communities

CQC Strategy:

Regulation that’s driven by people’s needs and experiences, focusing on what’s important to people and communities when they access, use and move between services

Peverel Court Care:

Two of the five core values on which we focus the Peverel Court Care business directly relate to People and Communities, putting it at the very heart of what we do.

Resident Focus: Commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.
Care For Our Communities: We serve and support a local experience. The unique character of each home is a direct reflection of a community’s people and culture.

During COVID-19, this included our Thinking of You initiative and our innovative use of technology to support both our residents and the community.

 

Smarter regulation

CQC Strategy:

Smarter, more dynamic and flexible regulation that provides up-to-date and high-quality information and ratings, easier ways of working with us and a more proportionate response

Peverel Court Care:

We are acutely aware that the world is constantly evolving, and at Peverel Court Care we’re always looking to be at the forefront of innovation in social care. We have been quick to embrace technology that is able to enhance the service we deliver.

During the COVID-19 pandemic, we were able to quickly implement the use of a number of cutting edge technologies to help mitigate the risks faced by our residents and employees.

Our migration to digital care plans is another example of Peverel Court Care leading the sector to implement solutions which will, in the future, better enable the CQC to remotely monitor and care providers, allowing them to make more timely interventions when necessary. 

It is businesses like ours that blaze a trail which will eventually become ‘the norm’ and facilitate better care across the sector.

 

Safety through learning

CQC Strategy:

Regulating for stronger safety cultures across health and care, prioritising learning and improvement and collaborating to value everyone’s perspectives

Peverel Court Care:

At Peverel Court Care, we firmly believe that ongoing learning and development is integral to maintaining the highest standards of service provision. That’s why we provide our employees with ongoing learning and development opportunities, whatever their role.

We have also introduced a number of career pathways, including for healthcare assistants, supported by learning and development, in order to upskill and train our team for rewarding careers in social care.

 

Accelerating improvement

CQC Strategy:

Enabling health and care services and local systems to access support to help improve the quality of care where it’s needed most

Peverel Court Care:

At Peverel Court Care, we are always keen to embrace new ways of working which will assist our talented team to deliver the best levels of care to our residents. That is one of the reasons why we are helping to shape the future of digital skills in social care by partnering with Skills for Care, Digital Social Care and other stakeholders in developing a resource which can help accelerate innovation in social care across the country.

We have also transitioned to the use of digital care plans which supports the coordination of care teams to ensure that care is still centred around the person. GPs, district nurses and hospitals can all engage remotely with residents based on observations made available to them remotely – enabling coordination to happen between social care and health.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Business, Care Home Recruitment, Leadership & Management, Social Care & Society, Social Care Strategy, Stone House, Training & Development, Workforce Development

Interview: Beverley Webb, Assistant Practitioner in Healthcare

Beverley Webb - Level 5 Diploma for Assistant Practitioners in Healthcare graduate - Stone House Nursing Home, Aylesbury - Peverel Court Care

 

As we seek to implement the supporting of career pathways for our employees, we thought it a good time to catch up with Beverley Webb, a long-term member of our team and a recent graduate from the Level 5 Diploma for Assistant Practitioners in Healthcare.

 

Beverley has worked at Peverel Court care for 13 years and is our first graduate, having recently completed the Assistant Practitioner in Healthcare Level 5 Diploma. At Peverel Court Care, we’re committed to helping our employees to fulfil their potential by supporting them in career development through the introduction of career pathways. We spoke to Beverley to find out more about her career journey.

 

What were you doing before you joined Peverel Court Care?

I was born in Bebington, on the eastern side of the Wirral Peninsula – I’m a northern lass originally! It’s beautiful there. I had worked for two years at a residential care home near Bolton. Then I moved to the South East, and I was working for a printing company when I decided to return to a care role. I applied to Stone House and my first impression when I came into the grounds was ‘wow, what an amazing house!’. I was overwhelmed due to the size of the home and grounds – I love it. After one month I was offered a full-time position (I’d started as part-time). Within one year I was promoted to Senior Healthcare Assistant, then offered Head of Care after another 6 months. Now I’m the Senior Care Lead.

 

How does working for Peverel Court Care differ from your previous experience and expectations?

At the previous home I had to complete very long shifts. I had no specific dementia training, and it was difficult trying to help the residents with that lack of training. When I started in the care sector I didn’t have any real expectations. I didn’t expect to be where I am now. I just wanted to help people. Seeing how the elderly were treated was a big thing; I’m a caring person and don’t like to see people upset. So I want to make a positive difference to people’s lives.

When I was 16 I helped an elderly gentleman who was being harassed by a group of 15 and 16 years old who thought it was fun to intimidate an older person. That experience has had a big influence on my career to date. I now want more out of my career and it’s great I can do that at Peverel Court Care and in the care sector.

 

How did you find out about the opportunity to undertake the Assistant Practitioner qualification?

The Registered Manager had mentioned a new Assistant Practitioner qualification. I questioned whether I wanted to commit to studying at this stage of my career, but my RM really supported me. I have never achieved anything before, probably because I was the middle child! I didn’t have great grades at school, so when this opportunity arose I decided to go for it. My brother and sister also really supported me.

I was very excited when I was accepted onto the course, but I don’t think I was prepared for what was ahead. I thought because I have done my NVQ3, I have done my diploma in End of Life Care – I thought it would be a breeze. However, it was a challenging course.

 

How was the process of juggling study with work?

Difficult. It’s been very difficult working full-time whilst studying; I really had to manage my time efficiently . You have to put your family and social events on hold. Going for my treats out, going away for the weekend; they all had to be forgotten about for a little while. Weekends were also taken up by study as 7 hours per week were not enough for me to complete the required work. College was fortnightly from 9 to 4, plus the travel time on top, and then 3 hours study when I got back, and 6 hours on the weekends. I felt tired and became irritated, and I hoped this hadn’t affected the morale of the team around me.

There was so many times I wanted to give up! The sense of achievement and self-belief kept me going. Team members encouraging and supporting me really helped to get me through as well. I was crying with frustration at times due to the challenge of some of the modules. Do I regret doing it? No! It’s been such a great learning curve. I now mentor two colleagues who are also on the Assistant Practitioner course: I offer support and bring in my old text books for them. If it wasn’t for the excellent support network I may have quit or failed. You need people around you to guide you and listen, who don’t get frustrated.

 

How has the chance to take the Assistant Practitioner Diploma had an impact on your life?

In terms of work, it has provided me a different philosophy of healthcare; a better and different perspective of care. The Assistant Practitioner Diploma has given me the tools to examine the behaviours of people and their psychology, and to look deeper into why people say what they do. Everyone has a life story, so I look at things differently now. What are people really going through and do they need to have a chat? Also, with End of Life care, the training has made me consider whether we really take into consideration the carers; how do they feel? It’s made me think about how I work and how I see people.

One specific example of something new that I’ve learnt relates to communication with relatives and residents. In particular, about involving the resident more. Just because a resident has dementia, it doesn’t mean they cannot make decisions. It’s important to have their views, and also their relatives’ input and opinions. I think we sometimes forget that having a resident in a care setting has an effect on their relatives. I’ve had relatives crying because they feel guilty. It’s important we communicate well and inform them of the benefits of being in a professional care environment.

In the future I would like to explore some type of management role within the group,  working alongside the managers. I enjoy mentoring, helping new starters, and now with my skills, working closer with the Registered Nurses. 

In terms of my personal life, I’m a lot happier now that I have graduated, but I get bored with all the spare time instead! I feel a lot happier in myself though – me and my husband went out to celebrate! After all, for the last two years I have been studying.

 

How do you feel about having been given this opportunity?

It’s very good to have opportunities for professional and personal development; it boosts your self esteem and gives you such a great sense of achievement. To have this opportunity has been amazing, and I want to say a big thank you to Peverel Court Care for providing me with the chance to take the Assistant Practitioner course, I really appreciate it! It’s great for people that want to further their career prospects. If it wasn’t for PCC and their continued investment in their staff I would not be able to progress my career in the same way.

 

What do you think of Peverel Court Care as an employer and would you recommend them to your friends, family or other people considering a career in care?

This company is fantastic! It’s just lovely; the homely environment, the good atmosphere, and the relatives’ feedback is amazing. I have a real sense of pride in the relatives and residents excellent feedback.

I do recommend Peverel Court Care on social media, I always promote them! I would recommend that if anyone wants to give back something to society, working for PCC would be a great decision. You have to want to work in care and be passionate about it, but if you are, then it’s very rewarding. It’s about holding people’s hands and having empathy; you need all that and more. If you do, then it’s so rewarding, and you can go home with a sense of achievement. You’ve changed someone’s ordinary day into a great one. They may wake up unhappy but at the end of the day they are laughing and joking. Just to see a smile on their face and holding their hand is enough for me. I love it because I know I am making a difference. It might seem a little difference to some, but to them it’s a big difference.

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Best Care Practices, Business, CQC Inspection, Health and Safety, Leadership & Management, Personalisation, Safeguarding, Stone House, Training & Development, Workforce Development

The drive to be outstanding

Peverel Court Care’s Stone House nursing home in Buckinghamshire receives overall 'Good' with Outstanding in 'Responsive' in latest CQC inspection

Stone House receives overall ‘Good’ with Outstanding in ‘Responsive’ in latest CQC inspection

Peverel Court Care’s Stone House has received it’s latest glowing inspection report from the CQC, which included an ‘Outstanding’ rating in assessing our ability to be Responsive.

We were also rated as ‘Good’ in the four other assessment categories, which evaluate whether the home is considered by the inspectors to be Safe, Effective, Caring and Well-led.

The overall CQC rating awarded for our Buckinghamshire nursing home was ‘Good’ based on the most recent inspection, which was carried out on 26th February 2019.

Some of the comments from the inspector’s report included:

“Care was exceptionally person-centred and focused on ensuring people with dementia lived as independent lives as possible. The care was designed to ensure people’s maximum independence was encouraged and maintained.”

“People experienced positive outcomes regarding their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.”

“Staff received good supervision and training, which provided them with the knowledge and skills to enable them to provide good care. There was a workplace culture that was open and honest. Staff told us they felt supported by the manager and they could speak with them at any time.”

 

Our outstanding Stone House team

 

While the report is indicative of a well-managed and caring environment for residents and staff alike, we’re not resting on our laurels. We will continue to strive for Stone House and the other Peverel Court Care homes in Buckinghamshire and Oxfordshire to be recognised as ‘Outstanding’ across the board in future reports. Preet Shergill, Associate Director of Peverel Court Care, commented:

 

“We are proud to say that we are surrounded by staff who strive for continuous improvement, innovation and provide exceptional elderly care. The very positive CQC inspection report is testament to the outstanding work of the Stone House team, volunteers and the Buckinghamshire community.”

 

The CQC inspection report follows hot on the heels of our recent “Top Care Home Group” award win at the carehome.co.uk awards (you can read more here), which was based on positive reviews from our residents and their families, including the following from the daughter of one of our Stone House residents:

This care home is amazing. It is run by the manager and the most caring staff, many of whom have been with the company for years. The care they give their residents is second to none and the home provides them with lots of entertainment and you can see the residents enjoying these events. The meals they provide are all prepared fresh every day by the resident chef. The atmosphere when you visit the home is also something, welcoming and lots of laughter all around. A super home and I can thoroughly recommend it.

 

The future for Stone House nursing home, Aylesbury

 

As part of our journey towards ‘Outstanding’ at Stone House, we are implementing a number of upcoming initiatives, including:

  • The introduction of bespoke training and development pathways’ for Healthcare Assistants, Registered Nurses and all other departments of the Peverel Court Care team
  • Rewards and recognition of staff for various achievements and milestones, such as high levels of attendance, attaining NVQ qualifications, referring new staff members, years of service, and the receipt of special praise via relatives
  • New and improved technology infrastructure
  • Non-clinical customer service training for all staff

We believe that by recruiting, developing, rewarding and retaining the best possible staff to deliver care to our residents within the idyllic setting of Stone House, we can continue to improve on the incredible levels of service for which we’re already being recognised.  

The full CQC inspection report can be read here

Social Care & Society

Mental Health Awareness Week at Peverel Court Care #MHAW16

 

how_will_social_care_change_on_the_result_of _brexit

This week is Mental Health Awareness Week and the theme for this year is ‘relationships’.

Mentalhealth.org.uk say that the relationships we have with our family, friends and the community directly affect our mental health and wellbeing. For people who receive care and support, limited mobility, difficulty communicating and fear of discrimination or stigma can make forming and maintaining relationships difficult.

At Peverel Court Care we take the wellbeing of our residents very seriously. For us, a huge part of maintaining wellbeing is making sure that our residents have everything they need to have healthy minds, including meaningful and fulfilling relationships.

Our community

Promoting social inclusion and relationships with local communities is one of the Common Core Principles of social care. This is something we think Peverel Court Care excel at.

Our residents and staff frequently visit our surrounding areas to immerse themselves in local culture.

This year we’ve attended many community events, including Tipptoppling Wonka Hats at the Roald Dahl Museum and watching the play Tom at the Waterside Theatre.

We have a dedicated Activities Coordinator who arranges for our residents to take part in community events and, for those who would rather stay closer to home, makes social activities available inside our premises.

Activities in our homes

Sometimes our residents would prefer to find activities that they can enjoy close to their own suites. It might not be possible for them to leave the premises easily, or maybe they just don’t want to.

To make sure they still have every opportunity to socialise and become involved in things that are good for their mental health and wellbeing, we often bring activities inside our homes.

One of the ways we do this is through regular dance sessions, which is a proven way to calm dementia patients and forge social bonds.

We also give residents the opportunity to get involved in helping us maintain our beautiful gardens, or take part in drama therapy and Wii physiotherapy.

We know that the people who live with us have a range of personalities. Not everyone is going to like the same things, so we always have a range of activities available to make sure there is something for everyone to enjoy.

Our residents and staff

Peverel Court Care has a staff of exceptionally skilled and talented individuals, recruited for their excellent values and abilities.

The relationships our residents have with our care staff are extremely important. Staff are on the frontline, caring for our residents day-in and day-out.

That’s why we make sure our employees receive the highest quality training and support from us, so that they know how to form meaningful and trustful relationships with our residents.

Mental Health Awareness Week

Mental health is not something that we should only consider when we think about people who have particular mental health needs, but something that’s important for every single one of our residents. Many studies have shown that mental health and physical health are intrinsically linked.

The World Health Organisation say “there is no health without mental health.” If we are passionate about the wellbeing of our residents then we must take care of their minds.

You can join in the conversation about on Mental Health Awareness Week Twitter by using the hashtag #MHAW16.

 

Merryfield

Careers at Peverel Court Care

Careers ConceptPeverel Court Care is renowned for its compassionate and caring philosophy, which has allowed us to set a benchmark in exceptional elderly care. The history of Peverel Court Care goes back to 1986, when a former nurse at Brighton General Hospital acquired Stone House and converted it to Stone House Nursing Home.

Stone House quickly established a reputation for personalised care and high standards. This paved the way for Merryfield House Nursing Home, followed by Bartlett’s Residential Care Home. The three homes have been consistently rated excellent by national and local regulators, but this amazing achievement wouldn’t have been possible without the diligence and hard work of our staff.

Staff matters

Peverel Court Care realises the importance of well-trained and dedicated staff. We believe in constant staff development and training at the three homes, which are managed by efficient and empathetic registered nurses.

Investing in staff development and training helps us achieve our vision of exceptional elderly care while making sure our staff enjoy job satisfaction and are happy with their work and the amazing results they achieve. It also allows us to identify elite performers, who are crucial to our success.

We welcome you

Peverel Court Care is passionate about delivering superior personalised care. We believe in finding, developing and retaining the brightest talent in the care industry so that we establish a benchmark in premium care. Each one of us takes pride in setting a high-quality standard of care and finding happiness looking after our wonderful residents.

Besides an outstanding working environment and continuous training and development, we also make sure our team members enjoy a range of benefits. You can look forward to:

  • Attractive remuneration package.
  • Flexible working arrangements.
  • Company contribution to your pension.
  • Reward and recognition schemes.
  • Long service award.
  • Relocation allowance.
  • Company-sponsored professional and academic qualifications.

If you are keen to join forces with us to create the ultimate Peverel Court Care experience, contact us to find the latest vacancies. Alternatively, check out our LinkedIn profile to learn more about the exciting and fulfilling job opportunities we have for chefs, nurses, carers, activity co-ordinators and housekeepers.

Stone House

Stone House Nursing Home receives excellent rating from @buckscc, Part 2

businessman pushing button five star ratingStone House Nursing Home is not just renowned for its exceptional elderly care, but we also value our staff. We have an excellent team, and their hard work and dedication was instrumental in the home receiving an excellent rating from Buckinghamshire County Council recently.

Staff observations by monitoring officer

In the @buckscc report, the monitoring officer noted that the management team was extremely proactive in promoting dementia care and dignity. The quality assurance programme that the home has revolves around exceptional care.

The monitoring officer was privy to the interaction between staff and residents, and noticed that it was respectful and friendly. The officer found that staff were aware of the individual needs of each resident and acted accordingly.

Feedback from the staff

The contract officer even interviewed staff to learn about their experiences while working at the home. One staff member informed the officer that he had been working there for two years and enjoyed his role as the activities co-ordinator. He mentioned that he enjoyed spending time with the residents and found their past lives interesting. He also stated that the residents liked sharing stories about their lives with him.

Staff members also informed the officer that the home had a clearly defined whistleblowing policy in place, and staff were encouraged to report when the need arose.

Stone House Nursing Home has mandatory training for staff, and they can approach the manager at any time to request further training that may prove to be beneficial to the residents. This demonstrates our commitment to staff training and development. We believe it helps keep both residents and staff happy, and this was visible not just from the @buckscc report but also the rating @CareQualityComm gave Stone House Nursing Home in the latest CQC report.

Stone House Nursing Home has an excellent team that has contributed to the success of the home and helped us achieve our aim and objective – exceptional elderly care.

Stone House

Stone House Nursing Home receives excellent rating from @buckscc, Part 1

hand writing quality on chalkboard rating starsStone House Nursing Home was recently assessed and evaluated by the Buckinghamshire County Council. We are proud to inform you that the nursing home received an excellent Quality Monitoring report from @buckscc. This reaffirms our philosophy – exceptional elderly care.

The contract officer from @buckscc conducting the monitoring review took the opportunity to speak to our residents, who had nothing but good things to say about our personalised and exceptional elderly care.

Observations made by the monitoring officer

The contract officer spoke to many residents during their visit. The officer felt the residents appeared happy and contented. They also noted that the residents of Stone House were willing to communicate.

During this interaction, the contract officer from the Buckinghamshire County Council had an opportunity to listen to the positive comments our residents offered.

Feedback from the residents

One resident informed the officer that she felt she was very well looked after; another resident commented that the nurses were lovely; and the third resident stated that they “liked living at the home and felt very well looked after.”

Based on the recommendations from family and friends of our residents, Stone House Nursing Home has received a 9.7 rating from carehome.co.uk.

Stone House Nursing Home has always maintained a high standard of care for its residents. We conduct annual resident and relative surveys, and based on the feedback we receive, we improve the service where possible. This would explain why @CareQualityComm also gave Stone House Nursing Home a glowing report in its last CQC report.

Personalised care all the way

As the @buckscc report mentioned, we make sure a registered nurse and carers are always present to provide individualised and exceptional elderly care. We also have activity organisers who create and conduct daily activities for our residents to keep them busy and entertained.

The complaints/compliments book kept at the entrance encourages family members and visitors to write down positive and negative comments. This feedback helps us improve our services so that our residents are happy, well cared for, and contented.

 

Stone House

Peverel Court Care offers the most exceptional elderly care in exclusive settings

Bartletts_Back-When elderly parents are unable to take care of themselves and require assistance in day-to-day living activities, it can be very painful and stressful. Thankfully, you never have to worry about your elderly loved one because you can trust and rely on Peverel Court Care to take care of your loved one the way you would.

The glorious history of Peverel Court Care

We have been offering exceptional elderly care since 1986, when Peverel Court Care acquired Stone House Nursing Home. This started our journey into creating a compassionate and caring facility for the elderly. It didn’t take long for Stone House to set the benchmark in elderly care. Our idyllic settings and personalised care played a huge role in bringing Peverel Court Care to the forefront of elderly care assistance and residential facilities.

Following the success of Stone House, Merryfield Nursing Home was added to our portfolio, enabling Peverel Court Care to set the standard in nursing care in Oxfordshire. Today, Bartlett’s Residential Home is also part of our group, which has passed on to the second generation.

The founder’s son has been steering the ship since 2000 and has the same passion and dedication as the founder. Peverel Court Care continues to add more facilities and accommodation whilst making sure superior care standards are always maintained.

What Sets Peverel Court Care Apart?

Peverel Court Care believes in creating a caring, compassionate, dignified, and aesthetically pleasing environment for our residents, who have made immense contributions to our society and local communities. We are different and unique because:

  • We have an excellent reputation with the local and national inspectorate
  • Our home managers, who are registered nurses, have been with us for decades and believe in our ethos and core vision
  • Our homes are well-equipped and our staff are highly trained and qualified to meet the needs of our residents
  • We are committed to staff development and training and a work-life balance that gives a boost to our staff retention endeavours
  • Peverel Court Care offers personalised elderly care in rejuvenating, historic, and spellbinding settings
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