Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Community, Design, Future of Care, Leadership & Management, Merryfield, Real life, Social Care & Society, Social Care Strategy, Stone House, Workforce Development, Workforce Intelligence

In search of continuous progress in care

In search of continuous progress in care at Peverel Court Care

 

At Peverel Court Care, we embrace the opportunity to continuously improve our business and, as a result, the lives of our residents and staff. In this post, we wanted to explore further what a continuous improvement model is, and how our commitment is driving positive results.

Whilst there are a number of different methodologies for identifying and implementing opportunities for improvement, these all share a number of core principles. It is these upon which we have based our model for advancing the way in which we operate.

 

The core principles of continuous improvement

Beyond that, we have taken the following core principles upon which to base our programme of continuous improvement for our already award-winning care homes in Buckinghamshire and Oxfordshire:

As the first to test the GP Connect extension within Nourish, we will be shaping the way care environments interact with GP services and taking a significant step towards a joined-up care environment. We look forward to seeing how our care teams engage with GP Connect and the impact it will have on care practice.

  • Small steps rather than giant leaps are more likely to achieve progress. We have acknowledged that huge changes to the way we run the business are going to be much scarier and more time consuming than smaller changes. So we’re focusing our efforts on identifying opportunities that can be implemented much more quickly, in order to ensure constant progression. This allows fast improvements in the day-to-day lives of our residents and staff, rather than strategic shifts that will take much more time to realise.
  • The thoughts, ideas and experiences of our employees are invaluable. Our leadership team understands that no-one understands the challenges and opportunities in the business better than the people who work in it everyday. That’s why we want to know which elements of their jobs and our processes, activities and communications are sticking points for our team. This helps us to identify opportunities for us to make improvements that will benefit our staff and residents every day, and help us to make constant progress towards a better business.
  • Incremental changes can usually be implemented very cost-effectively. Our leadership team has noted that when receiving feedback from the team, the focus is often on smaller changes which can be implemented without a huge amount of expense, yet can make a big impact. Indeed, it has been noted that many ideas from employees involve simplifying processes rather than complicating them. This is a great way to ensure that every step we make adds value to our residents and staff, and reduces wasted time and effort. This insight from employees is therefore fundamental to our continuous improvement programme.
  • Encouraging employees to own and drive our continuous improvement program. Whilst appreciating the importance of the key insights we can gain from our team, and the way we can utilise these to progress the business, we’re asking for even more from our team. We want them to be proud of the business in which they work, and therefore believe that it’s important for them to not only buy into what we’re doing, but to proactively contribute to the direction of our improvement programme.
  • Reflecting on our improvement. Ensuring a constant feedback loop is essential for the success of our continuous improvement programme. Open communication throughout the improvement process is critical to ensuring that the changes we make are making the desired improvements. We know that not every idea, or the way we attempt to make change, will be a success. Therefore, keeping track of and communicating our successes and failures will help us to learn more and improve even our continuous improvement programme.
  • Measuring the success of improvement. It’s vitally important that we don’t just make changes, but that we measure their effectiveness. This might be in the form of time or cost savings, but equally it could be in terms of quality of life improvements for our staff or residents. By measuring the impact that our changes make in the pursuit of improvement, we’re better able to determine whether that change could also be applied successfully to other similar challenges in the business.

 

Creating a sound continuous improvement programme

A sound continuous improvement programme should be able to demonstrate a number of features which Peverel Court Care’s leadership team aim to embrace:

  • Baseline – the current situation the service is trying to change
  • Planning – improvements and the expected benefit to the care recipient
  • Monitoring – systems to monitor a new process or activity during its implementation
  • Evaluation – systems to monitor a process or activity once it has been implemented, which should help ensure its sustainability and capture the actual improvements.

The following framework has been utilised to help drive and support the process and to ensure that all changes we make are fully aligned to our business strategy and values:

  • Care recipient focus
  • Strategic planning and implementation
  • Involvement of key stakeholders; crucially ensuring that staff feeling involved and listened to
  • Innovation – particularly in terms of gathering ideas from staff
  • Regular monitoring and evaluation.

Progress to date from our continuous improvement programme

At Peverel Court Care, our continuous improvement programme has already been in place for a little while. So we wanted to share a couple of great examples of how it’s already working for us as we seek to improve the day-to-day lives of our residents and staff.

One recent example came from Hillary, one of our Activities Coordinators, who proposed a number of suggestions, including “Around the world through takeaway”, “Virtual family time” and “Glam day ladies club”. There were some brilliant ideas, and we have already incorporated suggestions such as the bespoke takeaway evenings, which take our residents to different places around the world via their cuisine. 

We are also implementing quarterly reverse mentoring sessions with our CEO. These sessions are constructive and fun, and allow employees to tell the CEO what they would do differently and why. We’ve found this opportunity has improved insight and communication across management and employees.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care Home Recruitment, Care Management, Community, Future of Care, Leadership & Management, Merryfield, Real life, Stone House, Workforce Development, Workforce Intelligence

How our carers feedback helps us stay on top of running a leading care business

How our carers feedback helps us stay on top of running a leading care business at Peverel Court Care

 

At Peverel Court Care, we know that whilst we have an excellent reputation for the care that we provide to our residents and for the way we look after our staff, there are always opportunities to do even more. That’s why we partnered with local business WorkBuzz last year, to conduct regular staff surveys to obtain carer feedback and to identify areas for further improvement.

 

The surveys help gather real-time feedback from staff across our care homes, gathering vital understanding, and helping to build a more inclusive culture. All survey responses are anonymous and they are sent twice a year to the entire team, allowing us time to formulate and implement action plans, and gain vital regular insight.

 

Benefits of employee feedback in the care sector

Whilst most care businesses will be quick to acknowledge that feedback from residents and their families is crucial in driving improvements in service delivery, taking regular feedback from carers and other employees is equally important.

In post pandemic and post Brexit Britain, the recruitment and retention of staff is a universal challenge for care businesses. Ensuring that we’re listening to our employees, and then working to address their concerns and implement their suggestions will help to not only improve the services we deliver, but also to reduce the friction that our team experiences in their day-to-day work. In turn, this then helps us to better retain our talented team and to make their working lives, in some small way, less stressful and challenging wherever we can.

nibusinessinfo.co.uk is the official online channel for business advice and guidance in Northern Ireland. In a recent article they described how “Encouraging your staff to voice their ideas and contribute to finding better ways of doing things can have a positive impact on your business performance”.

Amongst the key business benefits of encouraging staff feedback, opinions and ideas, they identified:

  • Better awareness – you will be more aware of what is going on at every level of your business
  • Increased productivity – it helps to increase employee engagement, motivation and productivity
  • Business solutions – you may find solutions to business problems that otherwise may not have been established
  • Innovation – it encourages effective decision making and drives innovation
  • Valued contribution – it helps employees to feel that their contribution to the business is valued
  • Staff retention – it encourages employee retention and reduces staff turnover because employees feel more valued and allied to your business and its goals
  • Adaptability – improved communication helps with organisational change and cultural change

 

What changes have been implemented as a result of staff feedback?

In addition to the scores and carer feedback, we received several anonymised comments in particular that were extremely insightful and which we have been able to take action on to make rapid improvements to the way in which we operate the business day-to-day.

Overall, there was a theme in the feedback with people commenting on staffing numbers during covid. We recognise it was an incredibly challenging time and we recognise in particular that the most important resource in any care service is the team. That’s why we know that not only our growth, but our ongoing performance, will ultimately be determined by the effectiveness of our recruitment strategies and implementation.

In addition to the scores and feedback, we received several anonymised comments in particular that were extremely insightful and which we have been able to take action on to make rapid improvements to the way in which we operate the business day-to-day.

Laura will assist us all with the implementation of the recruitment and retention strategy, assist the in-house recruitment and retention schemes, work with the local community, digital media partners, and industry contacts to ensure Peverel Court Care is a leading care employer in the local market; attracting and retaining high quality candidates with caring values.

Laura will also assist in developing defined career pathways, and will work with staff across our award-winning care homes in Buckinghamshire and Oxfordshire to refine our rewards and recognition package.

We will also be implementing new software that promotes our employee referral programme, providing our staff with direct access to refer candidates and secure vouchers, making this quicker and easier for them to do.

Other projects we are working on that will assist employees include introducing an electronic rota system. Again, we’ve listened to their feedback and noted the challenges they’ve raised and believe this will streamline processes around payroll and annual leave. An electronic system will provide staff with more transparency prior to receiving their pay, simplifying shift work, and minimising errors. We are currently reviewing suppliers and hope to implement this new solution in the coming months.

There are also other projects we hope to implement in the next 6-12 months based on feedback received, including updating our nurse call systems, and electronic medication administration.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Business, Community, Food & Drink, Merryfield, Real life, Stone House

Picnics

Picnics at Peverel Court Care

 

At Peverel Court Care our core values include Care For Our Communities and Service Quality. Therefore, we are delighted to announce that we have teamed up with a local, family-owned coffee shop to create an exclusive range of picnic hamper.

 

In partnership with @ynotcoffee, our new service offering has been designed to allow our residents to enjoy a tasty picnic with their families in the beautiful grounds of our outstanding care homes in Buckinghamshire and Oxfordshire..

 

Ynot Coffee

We always strive to improve the service that we offer to both our residents and their families, but there’s more to this initiative than that. It’s always been important for us to support local family businesses where we can. Given the struggles that small businesses, and particularly those in the hospitality sector, have faced over the past 18 months, there has never been a better time to try to do our bit.

Ynot Coffee are a family run business based in Aylesbury, close to Stone House and Bartlett’s, who sell freshly ground coffee, teas, cakes, hot and cold pastries, and a variety of sandwiches.

The picnic hampers are available at all three of our care homes, including Merryfield Nursing Care Home in Witney, Oxfordshire.

 

Picnics at Peverel Court Care with Dorothy

 

Amazing picnic

One of the families who have already taken advantage of the new offering were full of praise for both the quality of the hamper and the experience overall:

A huge thank you for arranging this amazing picnic. The food was wonderful and the set up just perfect. Thank goodness the weather held out! I don’t think Dorothy did the best job trying to convince us it’s the first glass of wine she’s had at Bartlett’s though!!

We hope many more families enjoy it as much as we did.

Kind regards,

Rebecca, Julia, Ellen and Fleur

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Best Care Practices, Business, Care Home Recruitment, Leadership & Management, Real life, Social Care Strategy

Values based interviewing

Values based interviewing at Peverel Court Care

 

At Peverel Court Care, we are partnering with Skills for Care to embed values-based interviewing into the recruitment process across all of our care homes. This is part of a wider recruitment project, and underlines our commitment to a tried and tested method which helps enable us to demonstrate our core values in everything we do.

 

The underlying principle of taking a values-based approach to recruitment is to ensure a strong alignment between the culture and values of our business with the values and behaviours of potential members of staff. Utilising the well-established framework and processes of the values-based interviewing process gives us critical insight into whether a candidate is a good fit for our business and the values upon which we base our care service provision.

 

Values-based recruitment

Skills for Care describe values-based interviewing as:

Values-based recruitment is a values-based approach to the attraction, selection and induction of staff and volunteers which enables employers to understand an individual’s values, behaviours and motivations and assess whether they align with the values, culture and expectations of the individual or organisation.

There are five key steps involved in the successful implementation of a values-based approach, each of which plays a key part in attracting, selecting and embedding new employees to the business who will be a good fit for the values of the organisation. 

Skills for Care define these as:

  • Articulate – how the employer or organisation identifies what its values and associated behaviours are and crucially how it communicates and articulates these values and behaviours to potential and existing staff, volunteers and other stakeholders. 
  • Attract – how the employer or organisation uses its values and behaviours to target the sort of people they want to apply and to give those people a realistic preview of the culture, values and expectations of the employer in adverts, on their website and in other recruitment activities. 
  • Apply – how the employer or organisation designs its application process to ensure that candidates understand and can demonstrate the employer’s values and behaviours in the application process to encourage candidates to self-select themselves. It’s also how the employer focuses on shortlisting only those candidates who share the same values and who will fit with the culture. 
  • Assess – how the employer or organisation uses a range of selection tools including values interviews, role plays, client/person supported interactions and psychometric tests to assess whether candidates have the values, behaviours and attitudes that the employer is looking for. 
  • Assimilate – how the employer or organisation takes the information it discovers about new recruits through the assessment process and uses that information to inform the way in which the individual is inducted, supervised, trained and managed. It’s also how the employer sets clear expectations of all staff and volunteers about their behaviour in the workplace, ensuring people understand and role model that behaviour once recruited.

 

Our core values

Several years ago we invited all of our employees to complete a core values survey, where they were given the chance to rank a shortlist of suggested core values in the order which they felt was the closest match to the company they wanted Peverel Court Care to be.

The resulting values are different to those of many other organisations because they carry real weight. The entire business was involved in their creation, and they have been discussed and agreed by everyone across the organisation. This means they have total buy-in from top to bottom of the company.

Our chosen values are:

  • Resident Focus – Commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.
  • Passion – Care about our work and taking pride in what we do. Committed in heart and mind.
  • Integrity – We uphold the highest standards of integrity in all of our actions. Behaving with the highest levels of integrity is fundamental to who we are.
  • Service Quality – We provide an unsurpassed service that delivers exceptional care to our residents and their families.
  • Care For Our Communities – We serve and support a local experience. The unique character of each home is a direct reflection of a community’s people and culture.

 

Values-based interviewing

In line with the values-based recruitment process, at Peverel Court Care we are ensuring that our core values are a fundamental part of our recruitment process from start to finish. By ensuring that our values appear in our job adverts and role descriptions, we are facilitating a self-selection process amongst prospective applicants. 

We also utilise a number of values-based questions within our application process, re-enforcing the connection between the values we’re looking for in future employees and those by which we operate the business on a day-to-day basis.

During the interview process, we include a values-based interview, during which we’re able to further explore, and get examples of, the kinds of values which are inherent to the interviewee, and to measure how closely these align to those of the business.

Finally, as part of our onboarding and induction process, the values are further demonstrated both in terms of the standards and expectations that are communicated, but also in the way those delivering the induction exhibit the Peverel Court way of doing things.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Home Maintenance, Care Home Recruitment, Care Management, Dementia, Design, Future of Care, Landscaping and Dementia, Leadership & Management, Merryfield, Property Development, Real life, Social Care & Society, Social Care Strategy, Stone House, Tech, Wellbeing

To succeed care providers must focus on service, employees and the environment

To succeed care providers must focus on service, employees and the environment - Peverel Court Care

 

As we begin to look forward to the year ahead, we wanted to consider the fundamental pillars on which the success of our group is based. Service, employees and the environment are at the heart of Peverel Court Care’s mission to consistently deliver exceptional care for our residents.

At Peverel Court Care we believe that in order for us to be successful in ensuring a level of service which constantly meets and exceeds the expectations of our residents and their loved ones, we can never allow ourselves to take our eye off the three critical foundations that underpin our business. Therefore, we decided to explore some of the elements which contribute to maintaining success in each of these areas throughout our award-winning care homes in Buckinghamshire and Oxfordshire.

Exceptional service in our care homes

There are a multitude of elements that contribute to the exceptional levels of service that we provide for the residents of our homes, however some of the key ones include:

  • To make sure that our residents eat a varied and balanced diet, we employ full-time long standing chefs who produce seasonal menus using high quality local produce. Some care homes opt to outsource catering, but we prefer to manage this in-house so that we can provide the food that our residents love. We also offer private dining to our residents, if and when required, so as to best serve their wishes.
  • Peverel Court Care employ full-time hospitality employees, to look after our residents and to make sure that all of their requirements are met.
  • We also maintain a bespoke mini-bus at each of our homes for community outings. This makes it simpler for our hospitality employees to organise trips and visits for residents who wish to attend or require the service.
  • In addition, we have dedicated Activities teams in our care homes, who are responsible for organising entertainment to ensure that our residents can live happy and fulfilling lives while in our care.

 

Exceptional employees in our care homes

Delivering exceptional service requires an exceptional team. Some of the factors which contribute to the recruitment and retention of the brilliant people who work in our business include:

  • We utilise Values Based Recruitment to ensure that anyone that we’re recruiting into the business shares our values and ethos about care. Understanding whether a person has the correct attitudes and mindset to deliver exceptional service is fundamental to our decision making process.
  • Once we’ve brought good people into the homes, we want to make sure that they want to stay. One of the ways in which we do this is through the development of career pathways, which provide opportunities for ongoing learning and development, allowing staff to grow within the organisation.
  • In addition to helping our employees to progress their careers, we also provide reward & recognition schemes. These programmes are aimed at celebrating success and demonstrating how valued and appreciated their hard work is in delivering exceptional service for our residents.
  • Peverel Court Care, along with each of our homes – Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, Buckinghamshire and Merryfield House Nursing Home in Witney, Oxfordshire – all benefit from having a long-standing management team. The expertise and experience of our leadership helps to maintain our exceptional levels of service, but also allows us to get to know all of our employees personally, which creates loyalty and better understanding between the parties.
  • As a business, we always aim to be exceptional. This has been recognised during independent inspections, as we have been awarded the rating of “Outstanding” in CQC ‘Well-led’ categories.

 

Exceptional environment at our care homes

We want our care homes to truly feel like home for our residents. Therefore, maintaining exceptionally high standards across our homes and their grounds is intrinsic to the way that we operate. This includes:

  • All of our homes have beautiful landscaped and dementia-friendly gardens. These spaces offer our residents access to safe, stimulating grounds and provide them with exercise and natural light.
  • It’s not just outside where our attention to detail helps to set us apart. We have also utilised dementia-friendly interior designs to make life as simple and comfortable as possible for our residents.
  • Community involvement and interactions for social stimulation are also a key part of our homes. We would never want residents to feel like they were disconnected from the outside world or each other, so this plays a key role in maintaining mental wellbeing.
  • We also believe that the use of, and access to, technology improves the lives of the residents who live in our care homes immeasurably. This includes the provision of super fast Wi-Fi and iPads for keeping in touch with loved ones, which has proved especially valuable over the past year with visitation having to be restricted. We have also implemented the use of electronic care plans. to further improve the way in which we’re able to personalise and maintain exceptional care for our residents.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Community, Infection Control, Merryfield, Real life, Social Care & Society, Stone House

Good News Care Stories during COVID

COVID Good News Stories from Peverel Court Care

 

While the start to 2021 has followed on from last year in being a challenging time for the care sector, the rollout of vaccines to care homes brings fresh optimism. So we thought it a good time to look back at some feel-good stories from our homes which have made us extra proud of our team over the past year. To our COVID care heroes – a big thank you.

 

COVID-19 Care Heroes

From the regular Thursday evening “Clap for Carers”, which has recently been relaunched as “Clap for Heroes”, to Care Home Professional Magazine’s Care Heroes Awards 2020 there has been a spotlight on the brilliant job that carers do across the UK like never before.

At Peverel Court Care we have always appreciated the incredible job done by our talented teams of dedicated staff at our elderly residential care homes near Aylesbury, Buckinghamshire and in Witney, located in the beautiful Cotswolds near Oxford.

However, the past year has brought into even greater focus the fact that members of the Peverel Court team regularly go above and beyond the call of duty for our residents and each other.

 

A Brave Face in a Difficult Year

The COVID-19 pandemic has made things difficult for people across the country. Juggling work with homeschooling children, care for relatives and maintaining social distancing has been tricky. However, for care home staff, knowing the risk of either taking the virus into work, or else bringing it home to the family has added additional stress.

So when we read the following article on the Care Home Professional website, submitted by the Registered Manager at Ruddington Manor Care Centre, it inspired us to find some of our own:

Lewis is passionate, professional and just gets on with every task in the background without any fuss – he is so deserving of recognition. Throughout the pandemic, he has been an asset to the whole team. He lives with his grandparents, so rather than put them at risk, he asked if he could move into the home; that way his grandparents could shield and he would be able to work, continuing to support the home during the crisis. He has gone over and above during the pandemic and his support has been invaluable to the residents, myself and the team.

Lewis has gone the extra mile during these difficult circumstances, both in terms of delivering his usual outstanding care, but also offering friendship, companionship and empathy to every resident. When visits stopped, Lewis immediately started to facilitate WhatsApp calls, Skype and Zoom for all residents, allowing them to speak to and see loved ones. He even arranged a virtual funeral for one of our residents, a gentleman whose wife, also a resident, passed away during the pandemic (when the limit of numbers to attend a funeral was three). This simple gesture enabled the husband to be with his wife as best he could in the circumstances and say goodbye to her. Lewis helped the gentleman dress smartly for the virtual funeral, and stayed with him to ensure he was ok, as he himself was also unwell. Lewis went out of his way to go shopping for particular items for residents, and our residents have been so appreciative.

We know that things haven’t been easy, so we wanted to highlight a few instances where members of our team have made us extra proud of the Peverel Court Care family over the past year.

We spoke to the Manager of each of our homes to find out whether there was anyone in particular who had stood out as a care hero over the past year.

 

Resilient, Positive and Calm

Mibell Hernandez is the Home Manager for Bartlett’s Residential Care Home, near Aylesbury in Buckinghamshire. When we asked her if she would nominate a care hero for Bartlett’s, she said:

For me all members of staff at Bartlett’s are care heroes during the pandemic period and no doubt about that. Colleagues such as Laura, who is our ‘Receptionist’ although she is truly so much more than that. She epitomises the family values and ethos we have at Peverel Court Care. She has also been an integral part of the digital transformation project and helped us a great deal with that. Laura is part of a new wave of an incredibly tech savvy generation – with the caring values required in this type of sector.

She is an exceptional team member who has repeatedly gone above and beyond her role, and worked so very hard to help residents, their relatives and her colleagues. She contributed hugely when we started testing our residents and staff for Covid, and now with the Lateral Flow Device test. She worked during the Christmas period and handled all the Christmas presents for our residents incredibly well. She also supported the team to the best of her ability. She remains so resilient, positive and calm every time she is at work. She handled all phone calls, enquiries, emails in a very professional manner. I am so impressed and very proud to have her in our team.

 

No Complaints Wherever She is Required

We also spoke with Fran Torres, the Home Manager at Merryfield House Nursing Home in Witney, Oxfordshire. She told us:

We are all heroes in our own way! All of us have done something extra special during the pandemic, but I would say that these two stand out from the rest of us.

When we started lockdown way back in March 2020, most, if not all, of the staff were frightened and would have prefered to stay in the safety of their own homes.

DB is a mum of 3 who chose to work from the start of the pandemic rather than staying at home caring for her kids so as to help ensure continuity of care for our residents. She is a multi-tasker, from caring, laundry, cleaning and kitchen assistant. No complaints wherever she is required. She previously won the employee of The quarter award.

SW has gone out of her way to help a colleague who is struggling financially. SW was shopping essentials for her for free or to be paid in terms of whatever amount the colleague could afford to pay for as long as she wanted. This inspired a few of the other staff to help out as well, including myself. When the head office was supplying essentials for the staff, several of us gave our share to other colleagues who required them more. This simple gesture meant a lot for colleagues and it was a very rewarding feeling for us. A simple act of kindness and making a difference to someone’s life really go a long way.

 

The End is in Sight – COVID-19 Vaccination Programme

Like care homes across the country, we’re delighted with the positive news that the vaccination programme has begun at our homes. Through the UK COVID-19 vaccines delivery plan, the Government have on 11th January 2021 reaffirmed their commitment to offer all care home staff and residents a vaccine by the end of January.

We are currently working with staff and residents to ensure that the uptake is as high as possible across our homes.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Business, Community, Leadership & Management, Real life, Social Care & Society, Stone House, Training & Development, Wellbeing, Workforce Development

“I like to think I make a difference in the residents’ lives every day”. An interview with Becky Hannigan

Becky Hannigan Carer at Stone House Peverel Court Care

 

It’s been a challenging year for the adult care sector. As we approach the end of 2020, we thought it would be a good time to catch up with one of our team to find out how they’re feeling.

 

For most of our team, choosing a career working in adult social care isn’t based purely on the money they will earn. There are far more holistic benefits for carers; from the sense of satisfaction they gain from helping residents to the feeling of their colleagues being like an extended family.

We spoke to Becky Hannigan, who is 25 and one of the younger carers at Stone House Nursing Care Home near Aylesbury in Buckinghamshire. We asked her about her experience of working for Peverel Court Care and the benefits, and challenges, of life as a carer.

 

How long have you been a part of the Peverel Court Care team?

I have worked at Peverel Court Care for 3 years and 9 months now. Stone House has been a bit like an extended family to me, we’re all very close.

 

What were you doing before you joined us at Stone House?

Before working at Peverel Court I volunteered in the foundation years in a Primary School and then went on to catering for nearly 2 years.

 

What made you decide that a career in care was a good option for you?

I’ve always had a great interest in the healthcare sector, especially since my family have been in the healthcare profession for generations. Stone House is very close to my heart too, as my Grandad & Nanny lived there during their time as nurses for St John’s Hospital in Stone.

 

How have you found the reality of working in care, compared to what you were expecting?

It’s more challenging than I first thought. A lot of people come into it thinking it’s going to be an easy job. It’s mentally challenging as well as physically. I didn’t realise the kind of connections you make with the people around you; they become like a second family and it can make the job much more special and rewarding.

 

With the media coverage of COVID this year, did you have any concerns about working in a care home during this period?

I’d be lying if I said I didn’t have concerns. It was an uncertain time and everyone was a bit worried, but my biggest concern – and what I think helped me get through it – was focusing on my residents. Not only in keeping them safe, but to keep life as normal as possible for them and to prevent them from feeling lonely or isolated with not having visitors in.

 

Do you as feel safe as is reasonably possible working in Stone House?

I do feel safe working at Stone House. I have a great team by my side and we are very open and honest with each other. Especially during the challenges that this year has thrown our way, we have regular team meetings to discuss new guidelines, to ask any questions or raise any concerns we might have. We also have weekly swab tests, which provides great reassurance and allows me to be able to fulfil my job with confidence. I think it’s important knowing you have a safe space and team around you.

 

Do you think there is any more we could be doing to protect staff and residents?

No, I think Peverel Court does a great job with that already.

 

How well supported do you feel by management and colleagues?

I feel really well supported in my role by my manager and the rest of the team. For example, a resident recently passed away which was quite upsetting for me. My manager asked to see me privately away from everyone to make sure I was okay and if there was anything I needed or he could do to help.

 

We aim to make all of our team feel valued and appreciated; does that come across as we hope?

I do feel valued and appreciated, for example working over the past 6 months has been challenging and uncertain and receiving vouchers as a thanks for our hard work was uplifting and rewarding. It was a nice surprise for us in a difficult time. Also with Perkbox and the perks we receive from that as well as “Employee of the Quarter” where we also receive vouchers helps us to feel valued.

 

Do you have any tips on anything we could do to improve our recruiting and onboarding process?

Have regular private meetings with new staff, just to see how they are getting on and if anyone is struggling as it is a very challenging but rewarding job.

 

In what ways do you feel like you’re able to make a difference to the team and to our residents?

I like to think I make a difference in the residents’ lives every day. I’ve found that in this job it’s the small things that go a long way, such as just sitting and having a cup of tea with a resident and taking the time to chat about their day can improve their mood. Also setting up a small church session with bible readings, prayers and singing along to hymns has made a massive difference for them to still be able to receive their religious and spiritual needs.

 

How do you see your future in the care sector progressing?

Since I started at Peverel Court Care I have experienced a few different roles. For example I have worked as a laundry assistant, domestic assistant, I worked in the kitchen. I now provide care as well as my role as an activity coordinator. During my time here I have also seen more of the clinical side of things; that has peaked my interest and got me thinking I might like to do a course in nursing and progress within the company in that way, as I have seen others do.

 

Would you recommend a career in adult social care, and in particular with Peverel Court Care, to your friends, family or others considering a future in care?

I have previously recommended people to work at Peverel Court Care such as my cousin and my close friend. I will continue to recommend people as I feel it is a very rewarding job and the homes have a family feel to them.

 

Is there anything else you’d like to add about your experiences of working for Peverel Court Care, or in the adult care sector in general?

Peverel Court Care has shaped me as a person and helped my knowledge and confidence grow. I have learned to be more understanding and patient towards cognitive impairment as this is something I had not experienced before working in adult care. In my personal opinion everyone should take the opportunity to work in adult care at some point as it is an amazing learning experience and has taught me some valuable life lessons.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Business, Care & Technology, Care Management, Future of Care, Health and Safety, Leadership & Management, Merryfield, Real life, Social Care & Society, Stone House, Wellbeing

Health and wellbeing of the adult social care workforce

Health and Wellbeing of the Adult Social Care Workforce at Peverel Court Care

 

With the number of cases of COVID-19 on the rise again across the UK, it seemed a good time to review the health and wellbeing support that has been put in place for the adult social care workforce. We examine both the initiatives that have been launched nationally, and also those that we have additionally put in place for our staff at Peverel Court Care.

The care sector is a vital part of our health and care frontline and this pandemic has shone a light on the skills, commitment and dedication of our care workers.

Helen Whately
Minister of State for Care

 

An Unprecedented Year in Adult Social Care

With the onset of the COVID-19 pandemic, this has been a challenging year for the adult social care sector in the UK. Keeping our residents safe has been at the forefront of everyone’s minds; not least as a result of the media coverage it has had. However, equally as important has been ensuring the mental and physical wellbeing of the dedicated people whose hard work has ensured continuity of care for our residents.

While the general population have faced the worry, uncertainty and disruption that the pandemic has brought, for our staff we know that this has been doubly difficult. Not only have they had to worry about bringing illness home to the families and loved ones, but they have also had the added concern of taking something back to work with them.

When you add in the fact that many of our staff have been asked to help maintain levels of services while colleagues have been self-isolating; increasing their own workloads and levels of stress, it’s been incredibly reassuring to see the dedication of our team.

 

Supporting the Adult Social Care Workforce

Nationally, there have been plenty of initiatives launched to help support care workers. An early one was supermarkets including care workers amongst the group of front-line workers to whom priority shopping times were made available. However, at government level, one of the key additions made to support the care workforce was the launch of the Care Workforce app, developed with NHSX and the NHS Business Services Authority, under the new CARE brand.

Launched in May 2020, the app, which is available for download on iOS and Android, as well as being accessible from any web browser, acts as a single digital hub for social care workers to access relevant updates, guidance, support and discounts from their phone. The tool will be the first of its kind provided for the care workforce, and will:

  • act as a single one-stop-shop providing the sector with all the latest guidance, wellbeing support and advice they need to protect themselves from COVID-19 and keep themselves well
  • provide access to learning resources on crucial areas such as infection control as well as practical advice and support for mental wellbeing
  • show how care workers can take advantage of offers available to NHS and social care staff, including free car parking and discounts through organisations and initiatives like Discounts for Carers and the Blue Light Card
  • signpost free access to apps like Silvercloud, Daylight and Sleepio, which can help boost users’ mental wellbeing through programmes covering sleep, stress and resilience

Health and Social Care Secretary Matt Hancock said:

Our incredible social care workforce are on the frontline day and night providing quality care to the most vulnerable in our society during the most unprecedented time in our history. The whole country is incredibly grateful of the work they continue to do for our loved ones.

As part of our continued work to back the care sector, we have launched a new app specifically for care workers to make sure they have the most up-to-date guidance to keep them safe, connected with their colleagues across the country, which also allows them to access discounts like their NHS counterparts.

It’s available to download right now, and I would urge everyone in social care to do so.

 

Managing Mental Health and Wellbeing

In addition to the app, there have been a plethora of support initiatives and guidance released this year to help support the adult social care workforce. A simple, but important set of precisely this type of advice is:

There are some simple things you can do to look after your mental health and wellbeing at the current time. Looking after your mind and body will help you both at work and home.

  • Remember that it is OK to struggle at the present time. Everyone reacts differently and you may feel different emotions at different stages of the pandemic. However, it may cause you to feel worried, stressed, sad, scared or helpless – these are understandable feelings.
  • Take time to look after your physical wellbeing – this will have a big impact on how you feel emotionally. Taking breaks at work, maintaining a routine, eating well and exercising can help.
  • Think about what has helped you cope in the past to cope with stressful situations. Focus on what is in your control, try to pace yourself and remember that this will not last forever.
  • Extend the self-compassion and care you have for others for yourself.
  • Look after your emotional health. After difficult or stressful experiences at work it is normal for memories or images of what has happened to come into your mind. Try to let these memories come and go rather than blocking them or trying not to think about them. Try not to stay focused on difficult thoughts and feelings.

Dr Katrina Lake
NHS England & NHS Improvement Adult Mental Health (South East) Clinical Lead

Other useful examples of guidance documents released this year which are well worth a read, include Health and Wellbeing information for Care Staff and Managing the Wellbeing of Social Care Staff during the COVID-19 pandemic.
 

Supporting our team at Peverel Court Care

While we have appreciated the efforts that have been made at a national and local level, at Peverel Court Care we wanted to go further to help our employees through this difficult time.

We have also implemented the Employee Assistance Programme, powered by Health Assured, which is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, there is a helpline available to them 24/7, 365 days a year, so that they will always have support on hand when they need it over the phone or via live chat.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP, as we appreciate how difficult it can sometimes be to schedule appointments around working hours.

The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing. Our Directors are among staff to have already taken advantage of this service, and believe they have “witnessed the benefit and efficiency of the process”.

Back in April we also created a bespoke survey platform for the team to provide anonymous feedback and ask questions to the senior leadership team. In order to try to mitigate against any financial hardship suffered as a result of needing to self-isolate, we also invited employees to let us know if they need assistance in dealing with the loss of income as a result of having to isolate for 7 or 14 days. We put in place a scheme covering the months of March and April where we were able to advance up to 100% of the difference between Statutory Sick Pay and an employee’s contractual pay over that period.

We are also introducing Aura for our employees from the 29th October. Even before World Mental Health Day, we had been looking for a new solution which we could provide to our staff to help them better manage the impact on their mental health of both their work and life. Aura is described by it’s founders as:

Join millions who use Aura to manage their emotions and get restful sleep. Whether you’re stressed, anxious or having trouble sleeping, simply tell Aura and find strength & rest.

Mindfulness meditations, stories, life coaching, and so much more. With thousands of empowering & resonating audio tracks, Aura has just what you need every day, and constantly learns what works for you.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Advice for Choosing Care, Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Future of Care, Health and Safety, Infection Control, Leadership & Management, Merryfield, Real life, Safeguarding, Social Care Strategy, Stone House, Tech

The Safety of a Quality Care Home

The safety of a quality care home at Peverel Court Care

 

Are care homes currently safe? That is the question we are frequently asked. Until there’s a definitive answer to their question, families may consider staying away from care homes – but should they?

The question of whether or not a person is safer in a care home, their own home, or a hospital ward, is not a straightforward answer. Much is dependent on the measures put in place by any given care provider in order to mitigate the risks for their residents and staff.

With COVID-19 continuing to dominate the news headlines around the globe, it’s little wonder that people have concerns about whether their loved ones are, or would be, safe in a residential or nursing care home.

 

Safety in our care homes

We are now COVID free in all of our homes – and that goes for both staff and residents. We have had one Emergency Support Framework (ESF) call at Merryfield Nursing Home in Witney, near Oxford, that highlights the safety of the home.

We have recently detailed how we’re utilising technology to ensure outstanding infection control in our care homes, along with how we’re rolling out the use of digital care plans and the ways in which we’ve supported our employees through COVID-19.

One of the key uses of technology which we have introduced to all three of our care homes in Buckinghamshire and Oxfordshire is a set of VitalSign Series Temperature-Check Tablets in the entrances to all our homes as part of our infection control measures.

In anticipation of requiring PPE at the very outset of a possible national outbreak, we embarked on a significant procurement programme very early on, ensuring adequate supplies of all required PPE throughout. At no point did any of the Peverel Court Care homes run out of PPE, nor were we required at any point to ration our supplies. Spending a significant sum on commercially available stock ensured we were adequately provided for.

Peverel Court Care have subsequently embarked on a further procurement programme to make sure we are adequately stocked on an ongoing basis for any future national outbreak and any further changes to Public Health England guidance around the use of PPE.

The safety of our residents and employees is fundamental to Peverel Court Care and underlines our core values of Resident Focus, Integrity, Service Quality, Passion and Care for Our Communities.

 

Are care homes less safe than home care?

Again, there is no single answer to this question, as processes to minimise the spread of the virus will vary greatly from one provider to another. However, where carers are travelling between care recipients – and particularly where they need to regularly use public transport – the risk of transmitting infection will always be there.

“Live-in care, where the carer stays at the individuals home for weeks at a time, has been described as the “safe option”. However, this approach can also have its downsides. In a recent case study we discovered that:

Before coronavirus took hold, the family of an elderly man with mild dementia had opted for live-in care, with a home care agency also visiting regularly to cover any breaks the live-in carer was entitled to.

As it turned out, the live-in carer self-isolated with the client’s father for 8 weeks straight.

During that time, possibly due to boredom and frustration that he couldn’t go out, the father’s dementia became more severe. His behaviour became more aggressive and he started to wander from the house at night to the point where all the doors and windows had to be locked.

Whenever there was an issue, and there were many, the family member who lived nearest – our client’s brother – would get a call from the carer to come and help. This was happening on a more frequent basis and at any time of day or night.

Clearly under normal circumstances, the family would have chosen a care home as the safe option. But despite this, the fear of COVID meant the family decided to carry on with an increasingly unsafe and inadequate situation at home.

 

Returning our care homes to a new normal

As we continue to implement new technological solutions to provide infection control and reduce the risk for our residents and staff, we’ve been able to reintroduce controlled visits by family. This week we received this lovely note from the daughter of one of our residents at Bartlett’s Residential Care Home, near Aylesbury, Bucks:

Hi Mibell and the whole team,

 

I just wanted to say that after 5 long months my visit with Dad yesterday was SO lovely. He was relaxed, happy and chatty. To him I am quite sure it only felt like yesterday I had visited (quite possibly with thanks to his Dementia).

 

Everything about my visit was well organised and with a relaxed feeling as to put us at ease. Please convey my thanks to the whole team.

 

I am very much looking forward to seeing him again. 

 

SW xx

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Care & Technology, Care Management, Future of Care, Leadership & Management, Merryfield, Personalisation, Stone House, Tech, Workforce Intelligence

Digital Care Plan roll out

Digital Care plan roll out at Peverel Court Care - award-winning care homes in Buckinghamshire and Oxfordshire

Following a successful implementation at Bartlett’s Residential Care Home near Aylesbury in Buckinghamshire, we will be rolling out the use of digital care plans to our other homes.

 

As revealed in our Transitioning to Digital Care Plans article from October 2019, Peverel Court Care has been running a digital care plan pilot programme at Bartlett’s since the start of this year.

Our previous post detailed many of the key benefits of moving to the use of digital care plans as opposed to the paper records that have been utilised as standard in the past. However, there have also been a number of additional benefits revealed through the pilot programme.

The transition has proved to be hugely successful, both for staff and residents, and we have therefore made the decision to extend the use of the Nourish digital care plan solution to both Stone House Nursing Care Home in Aylesbury (launching September 2020) and Merryfield Nursing Care Home in Witney, near Oxford (starting October 2020).

 

Digital care plan solution

We have chosen to use Nourish as the platform for our digital care planning. Their website describes the solution as:

“Nourish enables carers to plan, record, report and co-ordinate care, all focused on the person. At a time of growing demand for care, Nourish is using technology and design to empower carers to do what they do best: help people they care for enjoy the best quality of life possible.

We give care providers the digital tools to leave the paper trail behind. Our easy to use electronic care management platform enables care teams to plan, record, report and coordinate care on the go.

It’s not about recording less information, it’s about empowering your care teams to record more accurate notes, in less time. And with our simple search and report functions, you can share critical information about the people you care for with the entire care circle.”

Our Bartlett’s pilot programme has shown sufficient evidence of the truth in these claims for us to move to roll out the solution across our other care homes in Buckinghamshire and Oxfordshire.

 

Immediate impact

Since embedding the trial at Bartlett’s, we’ve seen the global outbreak of the Covid-19 pandemic, meaning that the use of technology within the care setting has never been so critical.

Electronic care planning allows for faster reporting of symptom presentation, and for the whole care team to be made aware in a timely fashion. This has translated immediately into how care teams organise their rotas to sequence their contact with residents to minimise the likelihood of spread.

A good digital platform supports the coordination of care teams so that even in a pandemic, care is still centred around the person. GPs, district nurses and hospitals can all engage remotely with residents based on observations made available to them remotely – enabling coordination to happen between social care and health.

Electronic care planning is also reducing the reporting burden on Care Managers who are being asked to report Covid-19 symptoms, personal protective equipment (PPE) stocks, bed availability and staffing levels to several entities. Using data collection repositories enables Care Managers to report once, and for entities that are coordinating responses to consolidate this information in different ways to suit their purposes.

For our Leadership team, digital care planning allows us to review care plans remotely, providing reassured confidence; we know everything that is happening with residents and care teams. This includes which activities took place, who’s not staying as hydrated as they should or who skipped lunch, along with which carers are off. We can also learn very quickly what innovative ideas are emerging from the front line, which we can then roll out across the group; accelerating innovation in response to the challenges.

 

Resident Focus

One of the key drivers for our transition to the use of digital care plans has been our Core Value of always taking an approach based on Resident Focus. That is to say, our: “commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.”

In support of this, one of the pieces of feedback we received from Tudor Nanu, Deputy Manager at Bartlett’s, was:

The new Nourish system is providing us with a host of options for personalised interactions that can be used in a person-centred way to achieve an evidence-based practice. 

As soon as we started migrating care plans onto the digital platform we realised the benefit of staff being able to access information instantly. The process of auditing care notes and rolling out reports has become more time efficient using the Nourish platform.

The team quickly saw the benefits of recording care notes as they go along, as now all the documentation is at their fingertips. Staff can access risk assessments and care plans instantly, releasing valuable time for staff to spend with residents.

We are able to create more unique care plans now, which concentrate on the individual needs of our residents and can facilitate better quality in the care services we provide. In addition, the system allows us to interlink care plans and risk assessments, which is very helpful when reviewing care plans or conducting audits.

To sum up the feedback obtained from staff, they would not return to paper care plan systems.

 

Digital care plans – staff opinion

The Bartlett’s team quickly came to embrace the new technology, and Tudor continued:

Staff were very eager to learn the new system. Its use is self-explanatory and in-house Nourish champions provided one-to-one training to staff who experienced difficulties in utilising the app effectively.

Due to the fact that Nourish allows us to dictate care notes directly into the device, we are able to record more complex information about our residents. Recorded information has become easier to hand over, and the intra-mail system allows us to communicate directly with the team of any changes and updates.

As we now have the opportunity to record care notes in real-time, we can spend more quality time with our residents and can input more accurate notes on care plans as soon as we finish delivering care.

With regard to the feedback received from Bartlett’s residents and their families, Tudor added:

Residents and families welcomed the idea of having an electronic system in place that centralises the information recorded under one umbrella. It became easier to follow an evidence-based practice, as Nourish allows us to access the history of interactions recorded for our residents and we are able to review notes of our actions and the care we have provided to our clients in a more efficient way.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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