Bartletts, Care Awards, Merryfield, Stone House

Recognition for our wonderful staff

 

Our dedicated staff are at the heart of what makes our care homes vibrant places to live and work. Read on to find out more about our latest awards and our appreciation and celebration events for our staff teams.

 

We are fortunate at Peverel Court Care Homes to have fantastic staff teams, with numerous team members who’ve been with us for many years, all of whom contribute to making Bartlett’s, Stone House and Merryfield happy, supportive and joyous homes to live and work in.

The dedication and attention to detail from our staff provides our residents with outstanding care and the highest quality of life, so we were thrilled to see their fantastic efforts recognised nationally again.

 

Peverel Court Care have been awarded the Carehome.co.uk Top 20 Small Care Home Group Award 2024 for the 9th consecutive year, whilst both Bartlett’s and Merryfield have been individually awarded Top 20 Awards for South East England. 

 

 

These are hugely significant awards for our care homes, and we are very proud to be in the running for the number one care home in Buckinghamshire and the number one care home in Oxfordshire. We pride ourselves on providing excellent care and always strive to run the best care homes in Aylesbury, Witney and their wider communities. Winning this award for nine consecutive years is a testament to our staff team’s depth of experience and continuous commitment to providing excellent care. You can see us on the winner’s lists here.

 

A message from our Associate Director, Preet Shergill, for our staff:

Well done to all of the Peverel Court Care team for your outstanding work. The exceptional levels of care provided were captured in numerous excellent reviews from those who matter most; our residents and their relatives. Those excellent reviews have been recognised with this award. Well done to an outstanding team on winning this award for nine consecutive years!

 

What carehome.co.uk reviews say about our care at Bartlett’s:

Review from G M (Sister of Resident)

Bartlett’s Residential Care Home is exceptional! The care, consideration and kindness given to my brother was marvellous. All the staff throughout his three year stay at Bartlett’s Residential Care Home were so generous with their time. As close members of his family we were always welcome and knowing that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.

Review from Hugh G (Son of Resident)

In the three years, my father spent at Bartlett’s, the care he received was nothing short of incredible. I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.

Review from Timothy G (Son of Resident)

Superb care, fantastic staff, excellent facility. I’m so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident’s needs 24 hours a day and show empathy and respect. They are very good at communicating with family, very accommodating and a delight to deal with. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent, and tea/coffee/juice/snacks are always available. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The grounds are beautiful. Thank you for all you have done for my father.

 

What carehome.co.uk reviews say about our care at Merryfield:

Review from Stephanie Z (Daughter of Resident)

Merryfield is a very welcoming and friendly home. It is only small but all the better for it, because it retains the feel and atmosphere of a real home from home. The staff are brilliant, very caring and professional. I would recommend it without reservation.

Review from Amanda S (Son of Resident)

My family and I have been very impressed by the care and dedication given to my mum over the past year. She loves it here and enjoys a lot of the activities offered including meeting the pets and therapy dog.

Review from Mark R (Son of Resident)

Although I live a bit further away from my parents than my sister, I am never in any doubt at all that ‘the folks’ are in very good hands which is very reassuring indeed. The staff are all real characters and so kind.

Review from Kate S (Daughter of Resident)

The home that looks and feels like a real family home. As soon as I stepped inside I knew it was where I wanted my parents to live. Their happiness shows that I made the right decision. Beautiful surroundings, excellent staff and fantastic experiences and activities.

 

What carehome.co.uk reviews say about our care at Stone House:

Review from Sarah L (Daughter of Resident)

All the staff have been welcoming and helpful from the first time we came to view the home to my father and all the friends and family who have come to see him. My father found his time in the hospital very difficult, and it has been so good to see him relax and settle since he moved to the home. We appreciate the level of everyday care that he is now experiencing.

Review from Anne S (Daughter of Resident)

I have always found the staff to be helpful, genuinely caring and friendly. My mother has been a resident at Stone House for 18 months, and in that time, has enjoyed a wide variety of activities. The food is very good, and once a month, we have lunch together in the dining room. The gardens are lovely, and with the improvements that are currently being made, they will be even better in 2024.

Review from F B (Daughter of Resident)

I’m so pleased my mum is in Stone House. I think everything about it is top-notch – the staff, the rooms, the food and especially the activities – couldn’t ask for better. It’s the sort of home I hope my boys find me.

Review from A G (Son of Resident)

Very caring establishment with wonderful staff. Good accommodation and facilities with a full programme of activities for those able to participate. Nice grounds available for fresh air – weather permitting.

You can read more about Peverel Court Care on carehome.co.uk here:

 

Our latest Employee Appreciation Day – 1st March 2024

 

 

Employee Appreciation Day is observed on the first Friday of March every year. It is an occasion dedicated to recognizing and celebrating the efforts of employees towards the success of Peverel Court Care. 

To commemorate this day, Deluxe Golden Tower hampers full of sweet treats were delivered to each of our homes.

 

 

We also shared recent thank-you’s, five-star reviews, and comments from residents and relatives for the team to read. Some of the lovely feedback we shared included:

 

From Bartlett’s families:

  • To everyone at Bartlett’s. thank you very much for looking after mum so well.
  • Thank you all very much, my grandmother has never been happier since moving here.
  • You are all superstars! Thank you for the care with a smile for my father.
  • We think you’re all pretty special people and have huge admiration for all the lovely care you give.

 

From Merryfield families:

  • Both grandparents reside at Merryfield Nursing home, and they have been treated better than we could have ever hoped. We are so impressed with the level of care they have received and love the selection of activities offered each week. They seem to have a new hobby every time we visit. Thank you to all the staff and support team that makes their experience so special.
  • I would just like to say how impressed we have been with the staff there. They became her extended family and although she was offered a bed in a local hospice in her last few weeks, she was adamant she wished to stay at Merryfield. You have some excellent employees!

 

From Stone House families:

  • Thank you again for all your support and care. We were very lucky to have found Stone House for our father.
  • A big thank you for making yesterday such an enjoyable time with Mum for her 90th. The dining room was a lovely venue, and the catering was ideal for the occasion. Mum was looking well, and someone had taken some trouble to do Mum’s hair so nicely. So again, a big thank you to all concerned, it’s very comforting to know that Mum is being cared for by such a great team of people.
  • Thank you all so much for the effort you make in looking after Mum and all the residents. It’s comforting to know you care.
  • Everyone was part of our lives for nearly four years. It was a home from home for us both. You offered him peace, love, gentleness, and medical care throughout the years. I could not wish for a better place than to be cared for by those at Stone Nursing Home.

 

Are you interested in working for us?

We are always looking for values-driven staff who are dedicated to making the lives of our ladies and gentlemen the very best they can be. There are many different roles within our care homes, and investing in our teams – in terms of both their personal and professional development – is at the heart of Peverel Court Care.

We know happy staff provide outstanding support for our residents, and we offer:

  • Excellent remuneration packages
  • Paid e-learning
  • 24/7 access to an online GP
  • Access to qualified therapists through an Employee Assistance Programme
  • Team-building social events and experiences
  • Monthly off-site massage
  • Referral scheme – earn up to £500 per successful referral
  • Company sponsorship for professional and academic qualifications
  • Complimentary fresh fruits and snacks
  • Cycle to work scheme
  • Rewards and recognition schemes
  • Automatic enrolment to workplace pension
  • On-site parking

Find out more here. 

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Community, Events

Bartlett’s charity walk for Age UK

On 15th September 2023 at 2pm, Bartletts residents and staff are taking part in a charity walk around the home to help fundraise for Age UK.

Peverel Court Care is proud to sponsor Age UK Buckinghamshire and Oxfordshire. Age UK is a well-known charity dedicated to supporting older adults, promoting well-being and tackling loneliness and isolation. They offer a wide range of services including befriending, social activities and practical assistance, which aligns perfectly with our focus on providing holistic care to our residents.

As you know, our mission extends beyond providing exceptional care services to our residents. We believe in supporting and enriching the lives of those in need around us. This partnership allows us to extend our reach and work together with these organisations, combining our efforts for a greater collective impact.

Please join us in supporting Age UK by sponsoring us on our JustGiving page. Together, we can create a positive impact and bring about meaningful change.

Bartletts, Best Care Practices, Community, Infection Control, Merryfield, Real life, Social Care & Society, Stone House

Good News Care Stories during COVID

COVID Good News Stories from Peverel Court Care

 

While the start to 2021 has followed on from last year in being a challenging time for the care sector, the rollout of vaccines to care homes brings fresh optimism. So we thought it a good time to look back at some feel-good stories from our homes which have made us extra proud of our team over the past year. To our COVID care heroes – a big thank you.

 

COVID-19 Care Heroes

From the regular Thursday evening “Clap for Carers”, which has recently been relaunched as “Clap for Heroes”, to Care Home Professional Magazine’s Care Heroes Awards 2020 there has been a spotlight on the brilliant job that carers do across the UK like never before.

At Peverel Court Care we have always appreciated the incredible job done by our talented teams of dedicated staff at our elderly residential care homes near Aylesbury, Buckinghamshire and in Witney, located in the beautiful Cotswolds near Oxford.

However, the past year has brought into even greater focus the fact that members of the Peverel Court team regularly go above and beyond the call of duty for our residents and each other.

 

A Brave Face in a Difficult Year

The COVID-19 pandemic has made things difficult for people across the country. Juggling work with homeschooling children, care for relatives and maintaining social distancing has been tricky. However, for care home staff, knowing the risk of either taking the virus into work, or else bringing it home to the family has added additional stress.

So when we read the following article on the Care Home Professional website, submitted by the Registered Manager at Ruddington Manor Care Centre, it inspired us to find some of our own:

Lewis is passionate, professional and just gets on with every task in the background without any fuss – he is so deserving of recognition. Throughout the pandemic, he has been an asset to the whole team. He lives with his grandparents, so rather than put them at risk, he asked if he could move into the home; that way his grandparents could shield and he would be able to work, continuing to support the home during the crisis. He has gone over and above during the pandemic and his support has been invaluable to the residents, myself and the team.

Lewis has gone the extra mile during these difficult circumstances, both in terms of delivering his usual outstanding care, but also offering friendship, companionship and empathy to every resident. When visits stopped, Lewis immediately started to facilitate WhatsApp calls, Skype and Zoom for all residents, allowing them to speak to and see loved ones. He even arranged a virtual funeral for one of our residents, a gentleman whose wife, also a resident, passed away during the pandemic (when the limit of numbers to attend a funeral was three). This simple gesture enabled the husband to be with his wife as best he could in the circumstances and say goodbye to her. Lewis helped the gentleman dress smartly for the virtual funeral, and stayed with him to ensure he was ok, as he himself was also unwell. Lewis went out of his way to go shopping for particular items for residents, and our residents have been so appreciative.

We know that things haven’t been easy, so we wanted to highlight a few instances where members of our team have made us extra proud of the Peverel Court Care family over the past year.

We spoke to the Manager of each of our homes to find out whether there was anyone in particular who had stood out as a care hero over the past year.

 

Resilient, Positive and Calm

Mibell Hernandez is the Home Manager for Bartlett’s Residential Care Home, near Aylesbury in Buckinghamshire. When we asked her if she would nominate a care hero for Bartlett’s, she said:

For me all members of staff at Bartlett’s are care heroes during the pandemic period and no doubt about that. Colleagues such as Laura, who is our ‘Receptionist’ although she is truly so much more than that. She epitomises the family values and ethos we have at Peverel Court Care. She has also been an integral part of the digital transformation project and helped us a great deal with that. Laura is part of a new wave of an incredibly tech savvy generation – with the caring values required in this type of sector.

She is an exceptional team member who has repeatedly gone above and beyond her role, and worked so very hard to help residents, their relatives and her colleagues. She contributed hugely when we started testing our residents and staff for Covid, and now with the Lateral Flow Device test. She worked during the Christmas period and handled all the Christmas presents for our residents incredibly well. She also supported the team to the best of her ability. She remains so resilient, positive and calm every time she is at work. She handled all phone calls, enquiries, emails in a very professional manner. I am so impressed and very proud to have her in our team.

 

No Complaints Wherever She is Required

We also spoke with Fran Torres, the Home Manager at Merryfield House Nursing Home in Witney, Oxfordshire. She told us:

We are all heroes in our own way! All of us have done something extra special during the pandemic, but I would say that these two stand out from the rest of us.

When we started lockdown way back in March 2020, most, if not all, of the staff were frightened and would have prefered to stay in the safety of their own homes.

DB is a mum of 3 who chose to work from the start of the pandemic rather than staying at home caring for her kids so as to help ensure continuity of care for our residents. She is a multi-tasker, from caring, laundry, cleaning and kitchen assistant. No complaints wherever she is required. She previously won the employee of The quarter award.

SW has gone out of her way to help a colleague who is struggling financially. SW was shopping essentials for her for free or to be paid in terms of whatever amount the colleague could afford to pay for as long as she wanted. This inspired a few of the other staff to help out as well, including myself. When the head office was supplying essentials for the staff, several of us gave our share to other colleagues who required them more. This simple gesture meant a lot for colleagues and it was a very rewarding feeling for us. A simple act of kindness and making a difference to someone’s life really go a long way.

 

The End is in Sight – COVID-19 Vaccination Programme

Like care homes across the country, we’re delighted with the positive news that the vaccination programme has begun at our homes. Through the UK COVID-19 vaccines delivery plan, the Government have on 11th January 2021 reaffirmed their commitment to offer all care home staff and residents a vaccine by the end of January.

We are currently working with staff and residents to ensure that the uptake is as high as possible across our homes.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Home Maintenance, Future of Care, Leadership & Management, Merryfield, Stone House, Workforce Intelligence

The importance of feedback

The importance of feedback - Peverel Court Care

 

At Peverel Court Care, we recognise the importance and value of feedback. The three most important pieces of feedback we collate are from our residents, relatives and staff. In this article we explore why the feedback we collect is so important and how it influences the way in which we operate our business.

 

At Peverel Court Care, we have been collecting regular feedback from our residents and their families for some time now; and the data we have gathered has influenced a number of decisions that we have made for the business.

However, one key group from which we haven’t been collecting feedback in a regular, formal way up until now is our staff. With the recent introduction of Perkbox Insights, that has changed, and for the better.

 

Perkbox Insights

Perkbox Insights is an employee feedback tool which collects results anonymously and in real-time. It will allow us to gather timely and honest feedback from the teams at Merryfield, Stone House and Bartlett’s. Unlike normal engagement surveys, the platform aims to make sure employees don’t suffer survey fatigue, through making responding to each survey quick and easy. It works by sending just five questions to employees each time a survey is conducted. The questions are carefully chosen from a pool of 100 that have been generated through scientific research.

In response to each of the questions, employees are asked to provide a score for each on a scale of one to five. They are also encouraged to leave written feedback on a chosen area of the company; giving us both qualitative and quantitative insight into employee satisfaction.

 

The Benefits of Feedback

The Peverel Court Care management team hope that by adding additional insight provided from by employees to that already collected from residents and their relatives, we will have a 360 degree view from which to make data-driven business decisions. Like many businesses, it sometimes longer than we’d like for exceptional efforts by employees, or day-to-day problems, to come to our attention; and it has hoped that the introduction of the Insights programme will give us greater visibility.

So from process improvement to celebrating success, regular feedback from as many of the people at the heart of our business can only help us further improve the way Peverel Court Care is operated and managed.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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