Stone House, Uncategorized, Wellbeing

The benefits of Flower Arranging in Care Homes

Stone House Nursing Home – January 2023

Who?

Bishopstone Blooms – formally Hearts and Flowers Interiors. Established in the beautiful village of Bishopstone, Deborah and her team have over 29 years of floristry and horticulture experience. (locally community business – care for our community)

www.hearts-interiors.co.uk

Why?

Making invaluable connections and partnerships with organisations, such as Bishopstone Blooms, helps to enrich the lives of those residing with us, many of those living with dementia. Activities such as flower arranging engages the senses, provides cognitive and sensory simulation, improves motor skills, and instils a sense of independence and accomplishment. It is an excellent way to preserve quality of life for a population that may struggle with finding such.

When visiting our homes, Bishopstone Blooms help improve the lives of our residents, including those living with dementia, by bettering motor skills, making them feel happier and lifted, encouraging interaction and also triggering reminiscing conversations.

Outcome

Using a variety of beautiful flowers, residents enjoyed a sunny afternoon creating their own personalised flower displays in the home’s conservatory.

Getting creative with their flowers and foliage, the residents created a number of striking displays, whilst listening to music and chatting with one another over tea and biscuits.

Research has proven that there are many benefits of flower arranging for older people. As well as enabling residents to be creative and use their imagination, it also encourages use of fingers and hands and is a great stress reliever, promoting a calm atmosphere.

Our flower arranging activities provide the perfect opportunity for some of our residents to create floral displays around the home.

Testimonials

Resident – Sheila:
What did you think of the experience? “I enjoyed it, I have put the flowers with the ones my family gave me! I have a lot of them now!” [laughing] Would you like to experience it again? “Yes, thank you, I enjoy flower arranging!”

Resident – Stuart:
What did you think of the experience? “It was good thank you, I just watched, but the nice lady made flowers I could give to my wife when she visits!”
Would you like to experience it again? “Yes, I would, it was nice!”

Resident – Valerie:
What did you think of the experience? “I like flowers, so it was fun to do!”
Would you like to experience it again? “Yes, thank you, I enjoyed it! I got help doing it as well.”

Best Care Practices, Care Home Recruitment, Care Management, Leadership & Management, Uncategorized, Workforce Development

Respect at the heart of morale building

woman carer and woman resident

 

Respect at the heart of morale building. How it is an anchor to supporting carers with their levels of motivation and retention in their roles.

 
At Peverel Court Care, the individuals and teams across our three care homes are at the heart of our business. The service they provide to our residents daily. The warmth of hospitality our staff consistently delivers and the positive culture they create across each property.
Over the years, managers have always taken the well-being and happiness of staff into regular consideration. As an anchor to us, as a care provider, delivering the very best possible service to our residents. It is important to make staff feel valued in their jobs in roles that they enjoy and feel fulfilled.

Fundamental to this is respect being at the centre of our operations, for example, the benefits of each staff member treating one another with respect.

We apply some things in our mission to consistently deliver exceptional care.

  1. Provide positive recognition – Recognising carers who perform their job well and do it with a spirit of excellence is essential. Recognising staff members’ achievements through open or one-to-one praise assures individuals that their efforts are seen and appreciated.
  2. Listen and maintain open communication – Showing respect to carers includes regularly listening to their concerns and offering support. Invite feedback to ensure that you, as a manager, are doing your best to meet their needs and create an open, inclusive environment.
  3. Encourage autonomy and creative problem-solving – Empowering carers to solve their problems will boost morale and make them feel more respected and appreciated, mainly when their ideas and insights are considered and put into practice in the business. Staff then think they directly impact the quality of the day-to-day care delivered.
  4. Make their workplace meaningful – Workplace morale depends on a feeling of meaningfulness. Connect their job to larger, purpose-driven initiatives and set achievable goals to increase job satisfaction. An excellent example of this is carers being part of a highly respected healthcare workforce – across the UK by the public and their peers.
  5. Encourage professional development – Providing opportunities for carers to learn new skills and take on new challenges will keep them engaged and enthusiastic about their roles. At Peverel Court Care, we embrace a team member’s interests and hobbies by asking them to advise on ideas for activities for residents. Or plan and host events themselves.
  6. Create social opportunities – bolstering carers’ morale through camaraderie, encouraging carers to socialise and build relationships that support and sustain one another- for example, participating in a local activity together.

To learn more about what it is like to work for Peverel Court Care and our current job opportunities, visit our Work with Us page.

 
Visit: Work With Us
 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Events, Merryfield, Uncategorized, Wellbeing

Wheelchair Ice-skating

Merryfield House Nursing Home

Who?

“Operated by Fusion Lifestyle, our popular ice rink in the heart of Oxford can play host to fantastic activities including Skating sessions, Skate School, plus much more!”

https://www.fusion-lifestyle.com/centres/oxford-ice-rink/ 

Why?

Activity helps to sustain both physical and mental health. It is important that people living in care homes are able to maintain their interests and have opportunities to develop new ones. Here at Peverel Court Care, we regularly arrange exciting trips out for our residents to help improve their social, emotional and physical health. We want our residents to have a sense of freedom and independence, so it’s beneficial for them to go on day trips. This gives them the opportunity to meet and interact with new faces. Having the chance to socialise can help to improve social skills and behaviours, and reduce the feelings of loneliness.  

Outcome

Esther and Joe had never experienced being on the ice before, and by the look on their faces they were having “the time of their lives” with big smiles and lots of laughter. 

Esther tried pushing herself round for a while as she wanted to give it a try, then, a member of staff, Tim, offered to take over and give her a spin. He spun her round and they went faster round the rink! Esther really enjoyed this, she was fully engaged laughing and smiling, joking with Tim.

When Joe was asked if he wanted to go ice-skating, he said “oh wow. I don’t think I’ve ever done that before, ok”. When Joseph arrived, he was pointing and laughing saying “look at all that ice”. When Martha pushed Joe’s chair round the ice-rink, he was cheering and exclaimed “woo [laughing] well done dear!”

Residents benefit from social interaction and communication. Sharing their expertise and experiences which is enjoyable for them. 

Time spent by our activity teams in discovering an individual’s passions can help them to find events which each resident would enjoy. 

Testimonials 

Residents – Esther:

What did you think of the experience? “I thoroughly enjoyed myself, that was the best trip I’ve ever had!”

Would you like to experience it again? “Yes, I feel like a normal person again, I get to see the real world and get to do normal things.”  [laughing]

Resident – Joseph: 

When we asked Joe if he enjoyed himself and he said “I’m afraid I really did” [laughing] “it was lovely, thank you ever so much” [smiling]

Would you like to experience it again? “Yes, why not!” [smiling]

Bartletts, Best Care Practices, Business, Care & Technology, Care Awards, Care Management, Community, Leadership & Management, Merryfield, Personalisation, Real life, Social Care & Society, Social Care Strategy, Stone House, Wellbeing, Workforce Development

How choice is at the heart of happiness and delivering high-quality adult care provision

How choice is at the heart of happiness and delivering high-quality adult care provision at Peverel Court Care

 

At Peverel Court, one of our core values as a business is Service Quality and we aim to provide an unsurpassed service that delivers exceptional care to our residents and their families.

In order to achieve this, we aim to nurture a culture of positivity within the business. We are approaching this by focusing on achieving continuous progress in small increments, rather than through an immediate transition to perfection. We’re also committed to the principle that “choice equals happiness” and that is why we ensure that choice is at the heart of decision making across the organisation.

 

Happiness of our care home staff

Fundamental to delivering a culture of positivity in the business is the happiness of our staff.

Therefore, at Peverel Court Care we have implemented a number of initiatives aimed at supporting our team and giving them flexibility in their working lives. This includes rewards and recognition programmes, career development pathways and our Employee Assistance Programme. The Employee Assistance Programme is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, our helpline is available 24/7, 365 days a year so they will always have the support they need.

We also provide our team with the Employee Support Hub, powered by Health Assured, which gives them access to qualified therapists over the phone or via live chat.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP as we appreciate how tricky it can be to schedule appointments around working hours. The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet, or Wi-Fi access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing.

 

Choice, Happiness and Productivity

Research by Oxford University’s Saïd Business School, in collaboration with British multinational telecoms firm BT, has found a conclusive link between happiness and productivity.

The authors of the report stated that while the link between happiness and productivity has previously been discussed often, their study provides the first causal evidence for this relationship.

“There seems to be considerable room for improvement in the happiness of employees while they are at work. While this is clearly in the interest of workers themselves, our analysis suggests it is also in the interests of their employers.

There has never been such strong evidence. We found that when workers are happier, they work faster by making more calls per hour worked and, importantly, convert more calls to sales.”

Professor Jan-Emmanue De Neve, Saïd Business School, University of Oxford.

 

8 Factors That Determine Workplace Happiness and Productivity

A recent article suggested 8 key factors which help to determine workplace happiness and, as a consequence, productivity. These were:

  • A Healthy Workplace Environment
  • Team Building Activities
  • A Good Work-Life Balance
  • Workplace Flexibility
  • Appreciation
  • Growth Potential
  • Autonomy
  • Transparency

 

Happiness in our care homes

At Peverel Court Care, we are embracing the advice of experts and attempting to provide choice and support to ensure that our workforce remains happy, committed and productive.

As a result of these and other initiatives over many years, we are delighted to retain a long-serving, experienced and dedicated staff across our award-winning care homes in Buckinghamshire and Oxfordshire.

And it is our team who utilise their experience, expertise and positivity to continue to deliver exceptional care to our residents. Through supporting our staff and ensuring that they are happy and have choices in their work, we are also ensuring the happiness and ability to choose for our residents.

That is one of the many reasons why at the 2022 carehome.co.uk Awards, Peverel Court Care were again recognised as one of the Top 20 Rated Small Care Home Groups in the UK. We couldn’t have achieved that without our staff and would like to express our gratitude for their continued hard work and dedication.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Best Care Practices, Business, Care Home Recruitment, Leadership & Management, Real life, Social Care Strategy

Values based interviewing

Values based interviewing at Peverel Court Care

 

At Peverel Court Care, we are partnering with Skills for Care to embed values-based interviewing into the recruitment process across all of our care homes. This is part of a wider recruitment project, and underlines our commitment to a tried and tested method which helps enable us to demonstrate our core values in everything we do.

 

The underlying principle of taking a values-based approach to recruitment is to ensure a strong alignment between the culture and values of our business with the values and behaviours of potential members of staff. Utilising the well-established framework and processes of the values-based interviewing process gives us critical insight into whether a candidate is a good fit for our business and the values upon which we base our care service provision.

 

Values-based recruitment

Skills for Care describe values-based interviewing as:

Values-based recruitment is a values-based approach to the attraction, selection and induction of staff and volunteers which enables employers to understand an individual’s values, behaviours and motivations and assess whether they align with the values, culture and expectations of the individual or organisation.

There are five key steps involved in the successful implementation of a values-based approach, each of which plays a key part in attracting, selecting and embedding new employees to the business who will be a good fit for the values of the organisation. 

Skills for Care define these as:

  • Articulate – how the employer or organisation identifies what its values and associated behaviours are and crucially how it communicates and articulates these values and behaviours to potential and existing staff, volunteers and other stakeholders. 
  • Attract – how the employer or organisation uses its values and behaviours to target the sort of people they want to apply and to give those people a realistic preview of the culture, values and expectations of the employer in adverts, on their website and in other recruitment activities. 
  • Apply – how the employer or organisation designs its application process to ensure that candidates understand and can demonstrate the employer’s values and behaviours in the application process to encourage candidates to self-select themselves. It’s also how the employer focuses on shortlisting only those candidates who share the same values and who will fit with the culture. 
  • Assess – how the employer or organisation uses a range of selection tools including values interviews, role plays, client/person supported interactions and psychometric tests to assess whether candidates have the values, behaviours and attitudes that the employer is looking for. 
  • Assimilate – how the employer or organisation takes the information it discovers about new recruits through the assessment process and uses that information to inform the way in which the individual is inducted, supervised, trained and managed. It’s also how the employer sets clear expectations of all staff and volunteers about their behaviour in the workplace, ensuring people understand and role model that behaviour once recruited.

 

Our core values

Several years ago we invited all of our employees to complete a core values survey, where they were given the chance to rank a shortlist of suggested core values in the order which they felt was the closest match to the company they wanted Peverel Court Care to be.

The resulting values are different to those of many other organisations because they carry real weight. The entire business was involved in their creation, and they have been discussed and agreed by everyone across the organisation. This means they have total buy-in from top to bottom of the company.

Our chosen values are:

  • Resident Focus – Commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.
  • Passion – Care about our work and taking pride in what we do. Committed in heart and mind.
  • Integrity – We uphold the highest standards of integrity in all of our actions. Behaving with the highest levels of integrity is fundamental to who we are.
  • Service Quality – We provide an unsurpassed service that delivers exceptional care to our residents and their families.
  • Care For Our Communities – We serve and support a local experience. The unique character of each home is a direct reflection of a community’s people and culture.

 

Values-based interviewing

In line with the values-based recruitment process, at Peverel Court Care we are ensuring that our core values are a fundamental part of our recruitment process from start to finish. By ensuring that our values appear in our job adverts and role descriptions, we are facilitating a self-selection process amongst prospective applicants. 

We also utilise a number of values-based questions within our application process, re-enforcing the connection between the values we’re looking for in future employees and those by which we operate the business on a day-to-day basis.

During the interview process, we include a values-based interview, during which we’re able to further explore, and get examples of, the kinds of values which are inherent to the interviewee, and to measure how closely these align to those of the business.

Finally, as part of our onboarding and induction process, the values are further demonstrated both in terms of the standards and expectations that are communicated, but also in the way those delivering the induction exhibit the Peverel Court way of doing things.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care Management, Community, Future of Care, Leadership & Management, Merryfield, Real life, Social Care & Society, Social Care Strategy, Stone House, Wellbeing

Developing our new company values

Developing our new company values at Peverel Court Care

 

Constructing an idealised set of values for your business and its staff to uphold is one thing; but successfully embedding that in the DNA of the organisation is another entirely.

 
In a 2007 Bain & Company survey, global business leaders confirmed their belief that organisational culture was as important as corporate strategy in realising business success.

Organisational culture is the business equivalent of the personality of an individual. It can have a strong impact on the behaviour of its employees by facilitating a collective commitment to what the company stands for.

By establishing a singular organisational identity a business can help employees in understanding their own role and surroundings. It can also help communicate expectations regarding how their conduct affects the wider perception of the company they work for.

One of the key components of company culture are its values, which we believe to be the set of guiding principles and fundamental beliefs that help a group of people function together as a team and work towards a common goal. Company values fall into two categories: espoused values, such as those communicated by management, and enacted values, i.e. those actually displayed by employees. Therefore, to successfully embed new values into a company, the values displayed by staff need to be brought in line with those publicised by the business.

 

Creating new company values

At Peverel Court Care, we not only appreciate the hard work and dedication of our staff in delivering first class care provision to residents at our elderly care homes in Buckinghamshire and Oxfordshire; we also respect their loyalty and commitment to our business. Therefore, rather than seek to impose values on them, we consulted with our passionate team to find out how they wanted our business to be viewed by others.

To achieve this, we invited our staff to complete a core values survey. They were provided the opportunity to rank a shortlist of suggested core values in the order which they each felt was the closest match to the company they wanted us to be. In addition, we also offered an open question for our staff to detail what they feel should be the most important core values at Peverel Court Care.

The resulting values are different to those of many other organisations, because they carry real weight. The entire company have been involved in their creation, and they have been discussed and agreed by everyone across the business. This means they have total buy-in from all of the team. Going forward, they will be used in everything we do; including recruitment, onboarding, induction training and appraisals.

Our recognition programme will also be used to congratulate and reward our staff when they are recognised by residents, their families, or peers for outstanding work that align with these values.

 

Our Chosen Values

  • Resident Focus – Commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.
  • Passion – Care about our work and taking pride in what we do. Committed in heart and mind.
  • Integrity – We uphold the highest standards of integrity in all of our actions. Behaving with the highest levels of integrity is fundamental to who we are.
  • Service Quality – We provide an unsurpassed service that delivers exceptional care to our residents and their families.
  • Care For Our Communities – We serve and support a local experience. The unique character of each home is a direct reflection of a community’s people and culture.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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