Falls, Tech

Spotlight on Falls – Harnessing technology and AI for a safer future

 


Falls are one of the most feared health emergencies for older people and their families. In our three-part series, we are shining a spotlight on falls, the changes we aspire to make and the impact these will have in reducing falls. We finish this series by looking at the possibilities for future falls detection and prevention.

We know that falls are something our residents and their families dread, as we explored in our first blog that looked at the impact and implications when a person has a fall and our second blog where we heard from our residents, relatives and staff

How we support our residents to reduce their risk of falls and ensure that any falls that do occur are detected very quickly is extremely important to us. We are supported in this mission by the numerous healthcare professionals who visit us to support our residents, including Gemma from The Caring Physio, whose work we featured in our blog ‘Personalised, at-home physiotherapy for our residents’.

Specifically thinking about the role of technology in falls prevention, Gemma told us:

I believe that there is so much scope for digital technology improving and reducing falls, both in a preventative element and an analytical element. The biggest way to reduce falls is by getting close to really understanding why people fall, how they fall and how we can reduce it, so if technology can do this I think it would be really good.

 

Technology we are considering at Peverel Court Care

We are in discussions with various supplies, including Sensio and Ally Cares, two companies who specialise in cutting-edge falls detection and prevention technology.

To share more about their work, we spoke to Sven Seljom, UK Country Manager for Sensio who produce a product called RoomMate, and Thomas Tredinnick, Co-founder and CEO of Ally Cares who produce an acoustic monitoring system, to share more about these breakthrough technologies.

 

Sensio’s Roommate

RoomMate is a prevention, detection and digital monitoring device. We asked Sven what the benefits are to implementing this type of technology for our residents: 

The obvious benefit is that we are able to detect movements and incidents in the room. We can detect falls, even low impact falls, very reliably thanks to our 3D vision sensor without needing the resident to remember to wear anything. 

When it comes to falls prevention, there are so many things that actually lead up to a fall that we can help with. For example, the sensor can pick up if a resident sits up in bed during the night. Staff can be warned about that on their handheld devices, and then act on it before the resident potentially ends up falling because they are tired or the room doesn’t have enough light. 

The system also enables staff to look into the resident without actually going into the room. They can do this through an anonymised view of the room, which means that they can see a figure in the room that represents the resident and they can check if they’re ok. If there has been an alert, they can also assess whether it’s a false alert or not. The purpose of this is to try and keep staff out of the room unless they are needed. This improves the privacy of the residents, and also increases their sleep quality. If residents sleep better, they are more rested and have fewer falls during the day. Night staff are also more relaxed; they can concentrate on the residents who need attention and leave residents who are happily asleep to enjoy that rest.

 

Ally Cares Acoustic Monitoring System

Ally Cares produce a resident monitoring system that uses sound and inferred motion to understand when a resident is alone in their room and may need assistance. It alerts staff to enable them to provide assistance if it’s needed. If it isn’t, they can hear why the alert was generated and leave the resident to enjoy privacy to continue with their activities, safe in the knowledge that that staff will be alerted if assistance is needed.

Thomas explains more about the benefits of what he and his co-founder, Zach, have set out to achieve with their technology after having personal experiences of the challenges their ageing relatives faced:

The main benefit to our technology is to being able to absolutely know when a resident needs assistance, and more broadly to gain insights into their health and wellbeing by being able to see trends and changes that you originally would not have been able to observe.

By connecting with care record systems, we can support residents to have better sleep which should reduce falls’ risk. Better sleep means a person may be able to do more for themselves safely, enabling staff teams to provide targeted, insightful care for residents who need it the most. 

One of the managers we worked with early on when we were developing the system put it really well. She said she wasn’t really anticipating the level of insight you get from the products when you’re using sounds. She also wasn’t anticipating seeing how much more connected her night team felt to her day team. How much more knowledgeable they were and the conversations that flowed because of this. That was a benefit that we hadn’t anticipated because we were so focused on how to deliver the safest possible care for residents.

 

Integrating falls detection and prevention technology into our digital care records

Across Peverel Court Care homes we moved to digital care records in 2020, with Nourish as our chosen supplier. We spoke to Steve Lawrence, Head of Product at Nourish, to find out his view on how Nourish see sensor based technology linking to what they offer:

The fact that you don’t have to wear a device or press any button to interact with acoustic systems is one of the key positives around this technology. With wearables, sometimes the person isn’t wearing the device, or the person isn’t able to raise a warning using it. Or the person is wearing it but they don’t want to make a fuss; they sit there suffering rather than actually getting the response that they need.

To know that the system is monitoring all the time, mostly generating non-urgent alerts which give passive information, means you have rich data that you wouldn’t have otherwise. For example, with night-time behavioural monitoring with acoustics. This works really well because as humans we are generally creatures of habit, so if we’re going to get up to use the bathroom we’ll do that consistently most nights. When there is something wrong, that’s when that pattern changes, and we can start to monitor that activity and use algorithms to determine changes to behaviour that can link to changes to someone’s condition. This could be due to a number of different factors, including an underlying condition that perhaps the person hasn’t been able to verbalise themselves. 

Through machine learning, we’re able to determine that these things are beginning to occur and to enable staff to have that early insight and take action sooner. We’ve seen that in practice, to a level where you can analyse that data and use it in predictive and preventative ways.

 

The current and future for falls detection and prevention – Ally Care’s view

We asked Thomas about how Ally Care will look to develop their acoustic monitoring technology further, particularly by supporting staff knowledge and decision making:

At the moment we have an insight tool using a machine learning algorithm to say whether or not a resident needs assistance. We use a different machine learning algorithm to chart how much rest a resident has had, how much care they might need, and picking up on things like whether they’ve been coughing more than usual.

We deliver that in a little handover tool and an insights tool that lets the night team very quickly and succinctly handover information to the day team about residents that they really need to handover. This means you go from the night team not really feeling like they can understand what’s happened for that resident (because multiple people have been going in and providing care as part of the regular safety checks), to us giving you a simple prompt that this resident has been awake more than usual, received more care than usual or been coughing more than usual. We measure this both on individual nights and also a trend over multiple nights. 

This means that the day team can be more cognizant of the care that they need to provide during their shift. If a resident has, over the last three nights, been much more restless you can start to join the dots. If this same resident is a high risk for a UTI, is this perhaps the precursor to them developing a UTI and we can do a dipstick test. 

For another resident you might see that over the last month on every Wednesday they are much more restless during the night. What is that to do with? Is it the fact that they’ve started a new activity on that day? Is there a regular visitor that day? Do they take a new weekly medication on that day?

These insights are then like an assessment tool that prompts staff. Is what they are seeing a generic trend over the month or something that’s just happened over the last few nights? This prompts the day team and the managers to review what they’re doing and be more dynamic in their support.

We want to develop this to make it more insightful for staff, so that they are prompted with what they need to look at or do and how they need to do it. In an ideal world you’d want to see the top three or four reasons as to what might be happening for the resident, and I think that’s probably the area we want to develop to create more holistic data sharing.

 

The future for falls detection and prevention – Sensio’s view

We asked Sven about how Sensio will look to develop their RoomMate technology further, particularly by utilising data that’s been collected as a result of their technology. This could be used to support clinicians to reduce an individual’s risk of falls by, for example, linking Sensio’s data to multifactorial patterns like a person’s medical needs, nutritional and hydration input:

We could analyse many aspects from our data and produce useful outputs, for example measuring gait speed and how people move around their room. Are they confused? Are they going straight to the bathroom or are they going out in the hallway and then trying to find the bathroom? With UTI’s, how many times does the person visit the toilet? How is a person moving in bed? Compare that data with their medication regime – What types of medication are they having and how does that affect how they sleep? How much time do they spend in bed? How much time do you spend in a chair?

There are so many things we would like to do to improve our systems. It’s just a question of resources to do this work, always keeping the privacy of people using RoomMate in mind.

 

The future for falls detection and prevention – Nourish’s view

We asked Steve how Nourish foresees using data in the future:

There are good practice examples out there that can be utilised to be able to support staff to do the right things at the right time. It’s not just about research-based ways of doing things, there are common practice examples within our Nourish community where we are learning from providers like Peverel Court Care. We see it as our role to help to share information to support care teams to be able to do things in a more prompted way, to ensure that important aspects aren’t missed and that good care is provided by having the right sort of processes in place. 

There’s a big element around the protocols and workflows. I think there’s a lot around the predictive analysis too, the cause and effect of certain events that take place, and using that information intelligently. You know, we have a lot of insights in our system and we have the ability to start looking at things that happen perhaps before an event to know if there was a fall.

 

What’s next? 

At Peverel Court Care we will continue to work with our partners in falls prevention and monitor the latest news and developments, like the use of artificial intelligence (AI) to prevent falls. We want to be – and remain – at the cutting edge of reducing falls for our residents. 

To conclude with Gemma’s thoughts:

I’m really pleased that you’re looking into this because I think it’s a sadly under-researched area. With the digital evolution that’s going on at the moment, if we can take some of that genius and apply it to something as important as falls – which have such a huge effect on this population’s life – that’s brilliant. 

No pressure, but I think you’ll make big waves if you can break through and make some sort of improvement. Older people deserve this, they deserve to have some tech to help them.

 

Further reading

Peverel Court Care’s Associate Director, Preet Shergill’s Topol Fellowship (that focuses on falls) continues. Preet’s Topol Fellowship includes close working with the NHS, and he wrote about this in his blog for the Department for Health and Social Care

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Care Awards, Merryfield, Stone House

Recognition for our wonderful staff

 

Our dedicated staff are at the heart of what makes our care homes vibrant places to live and work. Read on to find out more about our latest awards and our appreciation and celebration events for our staff teams.

 

We are fortunate at Peverel Court Care Homes to have fantastic staff teams, with numerous team members who’ve been with us for many years, all of whom contribute to making Bartlett’s, Stone House and Merryfield happy, supportive and joyous homes to live and work in.

The dedication and attention to detail from our staff provides our residents with outstanding care and the highest quality of life, so we were thrilled to see their fantastic efforts recognised nationally again.

 

Peverel Court Care have been awarded the Carehome.co.uk Top 20 Small Care Home Group Award 2024 for the 9th consecutive year, whilst both Bartlett’s and Merryfield have been individually awarded Top 20 Awards for South East England. 

 

 

These are hugely significant awards for our care homes, and we are very proud to be in the running for the number one care home in Buckinghamshire and the number one care home in Oxfordshire. We pride ourselves on providing excellent care and always strive to run the best care homes in Aylesbury, Witney and their wider communities. Winning this award for nine consecutive years is a testament to our staff team’s depth of experience and continuous commitment to providing excellent care. You can see us on the winner’s lists here.

 

A message from our Associate Director, Preet Shergill, for our staff:

Well done to all of the Peverel Court Care team for your outstanding work. The exceptional levels of care provided were captured in numerous excellent reviews from those who matter most; our residents and their relatives. Those excellent reviews have been recognised with this award. Well done to an outstanding team on winning this award for nine consecutive years!

 

What carehome.co.uk reviews say about our care at Bartlett’s:

Review from G M (Sister of Resident)

Bartlett’s Residential Care Home is exceptional! The care, consideration and kindness given to my brother was marvellous. All the staff throughout his three year stay at Bartlett’s Residential Care Home were so generous with their time. As close members of his family we were always welcome and knowing that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.

Review from Hugh G (Son of Resident)

In the three years, my father spent at Bartlett’s, the care he received was nothing short of incredible. I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.

Review from Timothy G (Son of Resident)

Superb care, fantastic staff, excellent facility. I’m so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident’s needs 24 hours a day and show empathy and respect. They are very good at communicating with family, very accommodating and a delight to deal with. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent, and tea/coffee/juice/snacks are always available. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The grounds are beautiful. Thank you for all you have done for my father.

 

What carehome.co.uk reviews say about our care at Merryfield:

Review from Stephanie Z (Daughter of Resident)

Merryfield is a very welcoming and friendly home. It is only small but all the better for it, because it retains the feel and atmosphere of a real home from home. The staff are brilliant, very caring and professional. I would recommend it without reservation.

Review from Amanda S (Son of Resident)

My family and I have been very impressed by the care and dedication given to my mum over the past year. She loves it here and enjoys a lot of the activities offered including meeting the pets and therapy dog.

Review from Mark R (Son of Resident)

Although I live a bit further away from my parents than my sister, I am never in any doubt at all that ‘the folks’ are in very good hands which is very reassuring indeed. The staff are all real characters and so kind.

Review from Kate S (Daughter of Resident)

The home that looks and feels like a real family home. As soon as I stepped inside I knew it was where I wanted my parents to live. Their happiness shows that I made the right decision. Beautiful surroundings, excellent staff and fantastic experiences and activities.

 

What carehome.co.uk reviews say about our care at Stone House:

Review from Sarah L (Daughter of Resident)

All the staff have been welcoming and helpful from the first time we came to view the home to my father and all the friends and family who have come to see him. My father found his time in the hospital very difficult, and it has been so good to see him relax and settle since he moved to the home. We appreciate the level of everyday care that he is now experiencing.

Review from Anne S (Daughter of Resident)

I have always found the staff to be helpful, genuinely caring and friendly. My mother has been a resident at Stone House for 18 months, and in that time, has enjoyed a wide variety of activities. The food is very good, and once a month, we have lunch together in the dining room. The gardens are lovely, and with the improvements that are currently being made, they will be even better in 2024.

Review from F B (Daughter of Resident)

I’m so pleased my mum is in Stone House. I think everything about it is top-notch – the staff, the rooms, the food and especially the activities – couldn’t ask for better. It’s the sort of home I hope my boys find me.

Review from A G (Son of Resident)

Very caring establishment with wonderful staff. Good accommodation and facilities with a full programme of activities for those able to participate. Nice grounds available for fresh air – weather permitting.

You can read more about Peverel Court Care on carehome.co.uk here:

 

Our latest Employee Appreciation Day – 1st March 2024

 

 

Employee Appreciation Day is observed on the first Friday of March every year. It is an occasion dedicated to recognizing and celebrating the efforts of employees towards the success of Peverel Court Care. 

To commemorate this day, Deluxe Golden Tower hampers full of sweet treats were delivered to each of our homes.

 

 

We also shared recent thank-you’s, five-star reviews, and comments from residents and relatives for the team to read. Some of the lovely feedback we shared included:

 

From Bartlett’s families:

  • To everyone at Bartlett’s. thank you very much for looking after mum so well.
  • Thank you all very much, my grandmother has never been happier since moving here.
  • You are all superstars! Thank you for the care with a smile for my father.
  • We think you’re all pretty special people and have huge admiration for all the lovely care you give.

 

From Merryfield families:

  • Both grandparents reside at Merryfield Nursing home, and they have been treated better than we could have ever hoped. We are so impressed with the level of care they have received and love the selection of activities offered each week. They seem to have a new hobby every time we visit. Thank you to all the staff and support team that makes their experience so special.
  • I would just like to say how impressed we have been with the staff there. They became her extended family and although she was offered a bed in a local hospice in her last few weeks, she was adamant she wished to stay at Merryfield. You have some excellent employees!

 

From Stone House families:

  • Thank you again for all your support and care. We were very lucky to have found Stone House for our father.
  • A big thank you for making yesterday such an enjoyable time with Mum for her 90th. The dining room was a lovely venue, and the catering was ideal for the occasion. Mum was looking well, and someone had taken some trouble to do Mum’s hair so nicely. So again, a big thank you to all concerned, it’s very comforting to know that Mum is being cared for by such a great team of people.
  • Thank you all so much for the effort you make in looking after Mum and all the residents. It’s comforting to know you care.
  • Everyone was part of our lives for nearly four years. It was a home from home for us both. You offered him peace, love, gentleness, and medical care throughout the years. I could not wish for a better place than to be cared for by those at Stone Nursing Home.

 

Are you interested in working for us?

We are always looking for values-driven staff who are dedicated to making the lives of our ladies and gentlemen the very best they can be. There are many different roles within our care homes, and investing in our teams – in terms of both their personal and professional development – is at the heart of Peverel Court Care.

We know happy staff provide outstanding support for our residents, and we offer:

  • Excellent remuneration packages
  • Paid e-learning
  • 24/7 access to an online GP
  • Access to qualified therapists through an Employee Assistance Programme
  • Team-building social events and experiences
  • Monthly off-site massage
  • Referral scheme – earn up to £500 per successful referral
  • Company sponsorship for professional and academic qualifications
  • Complimentary fresh fruits and snacks
  • Cycle to work scheme
  • Rewards and recognition schemes
  • Automatic enrolment to workplace pension
  • On-site parking

Find out more here. 

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Community, Events, Outings

Giving our communities a BOOST

 

At the heart of our core values is care for the communities that our care homes are part of. Read on to find out more about our latest initiative to strengthen the ties between Peverel Court Care and Age UK.

 

Being part of a care community is something we are very proud of at Peverel Court Care. We take every opportunity to engage with organisations and individuals in our localities who can enrich the lives of our residents or who can benefit from the many events and activities we arrange. It is the feeling of being part of such a vibrant community that makes living in a Peverel Court Care Home so special.

 

Our partnership with Age UK Buckinghamshire

We partnered with Age UK Buckinghamshire at the beginning of 2023 after Preet Shergill, our Associate Director, met with Mark Russell, CEO of Age UK Buckinghamshire. Recently, Allicia Maclean joined Age UK Buckinghamshire as their Community Engagement Manager and Allicia visited us to tell us about the BOOST programme.

BOOST sits alongside Age UK Buckinghamshire’s Befriending Plus Service and is aimed at older people who are isolated and lonely. It enables individuals who join the programme to develop peer-to-peer friendships with those in similar situations, and access local community groups or activities like those we provide at Peverel Court Care.

 

Sharing the joy of a festive theatre trip

We loved the idea of getting involved with the BOOST programme, and our planned trip to Aylesbury Waterside Theatre to see the 1938 classic, A Christmas Carol, was an ideal way to kick off our involvement in BOOST. 

Four members of our local community who are part of the BOOST programme, alongside Age UK Buckinghamshire volunteer Tricia, joined our residents from Bartlett’s and Stone House for this festive outing.

Tricia said of the Theatre trip:

We took some of our BOOST clients to the Christmas Theatre screening of ‘A Christmas Carol’. It was a real treat and a fantastic opportunity for our clients to meet in a safe and supportive space, reminiscing about Christmases past whilst enjoying the performance. It was great to see our BOOST clients get excited about socialising and it was thoroughly enjoyed by them all. Thank you Peverel Court Care for inviting us.

 Our residents Patrick and Pearl said:

I hadn’t seen that film in a long time, it was great to enjoy it again with friends and mince pies!

 

I enjoy going to the theatre. I like that Christmas film, it was good to watch it again. I ate a lot of chocolate! [laughing] 

 We are planning more participation in the BOOST programme in 2024 which will be a mixture of outings and in-house events at our care homes. Like the theatre trip, all will continue to be funded by Peverel Court Care in addition to our monthly donation to assist with Age UK Buckinghamshire’s community work.

 

Why is community so important to us?

In the past care homes have been viewed as standalone facilities in some communities and there has been little engagement between residents or their care home neighbours. This goes completely against what we believe, which is that the best care homes should be the vibrant heart of our communities. 

We have a huge amount to offer people of all ages within our care communities, all focused around the simple but vital joy of social interaction. Whether it’s Debutots visiting us for some preschool fun, or our sports, arts, music or animal therapy events, all provide the chance to bring the community into our care homes and spark interactions for everyone involved which boost wellbeing and mental health.

Being engaged with and forming mutually beneficial relationships with neighbours and friends within Buckinghamshire is transformative for all who engage in the initiatives we are involved with, which alongside our partnership with Age UK Buckinghamshire includes our sponsorship of a local football team and our partnership with Aylesbury Homeless Action Group.

 

Combatting isolation and loneliness

Being connected to others is something we all need as human beings, and we should never underestimate the damage of feeling cut off from each other. None of us can forget what the isolation of COVID entailed and the negative effects so many people endured as a result, which proves just how vital promoting and supporting social interaction is for us all.

We are all potentially at risk of isolation and loneliness, the effect of which on mortality is comparable to the impact of well-known risk factors such as obesity, and has a similar influence as cigarette smoking (Holt-Lunstad, 2010). Loneliness is also associated with an increased risk of developing coronary heart disease and stroke (Valtorta et al, 2016), it increases the risk of high blood pressure (Hawkley et al, 2010), and lonely individuals are also at higher risk of the onset of disability (Lund et al, 2010).

Christmas is often strongly related to people feeling acutely lonely and isolated, especially if they live on their own. Age UK wrote about this in their recent blog, ‘Looking out for loneliness this winter’, and we know through our connections at Age UK Buckinghamshire that they are encouraging anyone in our localities who is feeling lonely to get in touch with them.

We would also signpost any older person who is feeling alone to The Silverline, which is run by Age UK, Independent Age and the useful advice the NHS offer. Know too that if you are near to one of our Peverel Court Care Homes, our door is always open.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Falls, Tech

Spotlight on Falls – The voices of lived experience

 

 

Falls are one of the most feared health emergencies for older people and their families. In our three-part series, we are shining a spotlight on falls, the changes we aspire to make and the impact these will have in reducing falls. We continue this series by hearing from our residents, relatives and staff about their personal and professional experiences of falls.

We know that falls are something our residents and their families dread – and with good reason – as we looked at in our first blog in this series that detailed the impact and implications when a person has a fall.

It’s very important to us, as we explore the latest technology around falls detection and prevention, that we understand first-hand about our residents’ and relatives’ experiences of falls and how they feel about the technological solutions we are considering.

 

What our residents and relatives say about their experiences of falls

Don lives with us at Bartlett’s and told us:

I was a runner, I enjoyed running. I’ve always been willing to test myself, going a little further is always important for me, pushing boundaries, and that’s still there in walking.

My balance over the last year has been deteriorating. I started off by denying I needed a walking stick, then realised it was probably advisable to carry one. So, I carry a stick and try not to use it. I go out for a walk and carry it. I start with leaning on the stick, realise my balance is ok, then I pick the stick up and walk with it.

I have some consciousness of my vulnerability to falls. The most alarming is falling backwards. That doesn’t happen often… It’s when I get tired that my vulnerability to falls is raised. Yesterday I wanted to sit down on the edge of the bed and I missed it. I didn’t hurt myself; I fell on my backside, picked myself up and carried on. But it was a warning to be careful.

Andrea told us about her experiences of caring for her dad before he moved to Bartlett’s:

Dad had multiple falls, both in the house and out of the house, and I had no idea how to deal with that other than call 999. 

Dad calls falls ‘a slow sit down to the floor’. He doesn’t call them falls at all. He gets so tired that he can’t support his weight any more and falls. I don’t think he trips. One time on the drive at his house he fell and crawled on his hands and knees to his car to pull himself up.

I couldn’t be there 24/7 for him, and I would rely on him to either call me to tell me he’s fallen or dad’s pendant alarm company to ring me. But that’s obviously after the event, it’s not helping to prevent the fall.

Heather lives with us at Stone House and told us:

I don’t think of falling, I continue with life, then the beastly falls happen. Recently, I went across the room to take my phone off charge, I didn’t rush, I went quite slowly, but on the way I fell, got my foot trapped and I couldn’t get up. Two nurses who happened to be next door came and got me standing.

I’m not expecting to fall, but unfortunately I do. I lose my balance. I don’t think of it until I go down bang, which is pretty stupid. (Laughs)

Lynn’s mum lives with us at Bartlett’s and told us:

Mum has been getting increasingly unstable and we’ve had two reports now of mum being found on the floor. She’s been fine, but there hasn’t been anybody to witness that (the falls). I don’t think she remembers it, so she can’t report it herself.

Mum used to be somebody who played tennis and badminton and did keep-fit and dog walked two or three times a day. To see her with this frailty and worry about the thought of her lying or sitting on the floor… I feel for her vulnerability and her safety.

Following her mum’s falls, Lynn told us:

Mum’s gait has changed. She definitely needs an arm to lean on, and has a general sense of imbalance and isn’t confident on her feet anymore.

 

What our staff say about how falls impact our residents

Connie is an Administrator at Bartlett’s and told us:

People don’t deliberately fall. You don’t necessarily have that reaction time to think ‘I’ll grab something’. I’ve been on reception, heard a commotion and later found out that it was someone who had a fall in the corridor. It’s quite hard knowing that’s what I heard and later discovering they had an injury, that’s quite tough. Then seeing the knock in their confidence in the coming days. It’s not nice to experience.

Naturally I think some of the residents who are less mobile are more cautious when they are walking. One resident who recently had a fall and was found on the floor, in the coming days she was a lot more hesitant and wary with her steps. Whether she remembered the fall, and on some level emotionally she did, you see that within her. She was almost looking for extra support from staff and had that uncertainty about what to do next.

 

Falls in a person’s own home

As part of our work into falls detection and prevention, we are looking at many different environments – not just those within our Peverel Court Care homes – to understand the challenges for all older people who are vulnerable to falls.

Ruth supports her mum who lives in her own home. Ruth’s mum has had a series of falls, and Ruth recounted her feelings about her mum’s first fall to us:

I was pretty shocked, there was a lot of blood. The hearth was marble, so mum had fallen down on something very hard….. the unsteadiness, there was a trip involved as well… I was very frightened for her. I think we all know that head injuries can result in life changing events and a risk to life, and because of the amount of blood that was there, I felt very shaky… I felt a bit all over the place if I’m honest.

Following her mum’s first fall, Ruth told us:

We felt that mum’s memory had declined. She was finding it quite difficult to recall dates and facts about things. She lost confidence, she didn’t want to leave the house… she didn’t really want to walk. Emotionally, mum is a very strong woman… but what I did notice 6 months later is that mum couldn’t remember having a fall.

 

How can we support older people with earlier detection of falls risks?

Ideally we’d like to be able to prevent every fall, but experts agree that such aims are unrealistic. The focus of current technological solutions is around detecting falls risks, particularly when someone starts to move around, for example by getting out of bed at night. 

Sensor monitoring in resident’s bedrooms is one solution we are considering for Peverel Court Care homes. Sensor monitoring detects changes in noise, picking up when someone starts to move, which could be particularly helpful at night in reducing the number of night-time checks staff do that can disturb residents. We asked our residents and relatives who participated in our research interviews on falls what they thought of this technology.

Don said:

So long as it’s not obtrusive, I won’t notice it. I’m trusting the technology to help me.

Andrea, Don’s daughter, told us:

I wouldn’t want it (sensor monitoring) to totally replace any human checks, but if it could reduce the number of checks staff make that would be useful. It’s not a mistrust of the technology, it’s just nice to see someone in the night if you’re unsure and you’ve woken up. Sometimes dad gets a bit disorientated.

I remember my grandmother, she had a fall and broke her hip, and that was life changing for her. So anything that helps to prevent falls is good.

Lynn echoed Don and Andrea’s views. She said: 

It just seems a real benefit to have some sort of monitoring that is there… overnight in rooms, because who knows when somebody gets out of bed and decides they want to wander around the room or go to the toilet. To have that constantly monitored has got to be a good thing. I know staff pop in every now and again, but things happen in between visits so I think that can only lead to a better outcome.

 

What are the key considerations when introducing new falls detection technology?

Whilst we are keen to explore new falls technology, we know there are many considerations to implementing this to ensure our core values of providing the highest standards of care and support for our residents are upheld.

We explored this topic with Connie who told us:

When we’re looking at the sensor* technology we definitely need to keep the level of privacy, making sure that it’s non-intrusive. 

I think for residents especially, they need to know that there are no trip hazards. For instance, the mats that go on the floor (that we currently use to detect movement), they are potentially a trip hazard. I’ve always wondered why they are used, because I don’t think they’re that effective in preventing falls, which they are designed to alert (us to) if they are on the floor. 

I think with the sensor* monitoring, keeping the autonomy of the resident is really important, that’s one that the residents would say themselves. 

Removing the need for nighttime hourly checks would be really beneficial for residents, especially those with dementia. Sleep is incredibly important, it has an effect on their day-to-day moods, their balance, their lives. I think that would be the main benefit.

 

What’s next?

In our third and final blog of this series, we will look at the future of falls prevention and how different digital solutions and advancing technology can assist us at Peverel Court Care.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

 

*Sensor monitoring/technology is also referenced as acoustic monitoring/technology by some of our interviewees.

Falls, Tech

Spotlight on Falls

 

 

Falls are one of the most feared health emergencies for older people and their families. In our three-part series, we will be shining a spotlight on falls, the changes we aspire to make and the impact these will have in reducing falls. We begin by looking at how falls impact older people and the implications for a person when they fall.

The potential to have a fall is something many older people and their families dread. Whether the person lives at home, is in hospital or in a care home, having a fall can have significant and far-reaching consequences. It’s something many health and social care staff also fear and often find difficult to mitigate against and manage. 

 

What do we know about falls?

The 2018 ‘NICE impact report on falls and fragility fractures’ said:

Older people are more likely to fall. They are also more likely to suffer significant consequences, such as a loss of independence and confidence, leading to physical and mental deterioration and frailty. This increases the risk of a person experiencing multimorbidity, which is when a person has 2 or more long-term health conditions. It can also increase their risk of further falls and fractures.

In 2015/16, NHS Improvement reported that 204,269 inpatient falls were voluntarily reported by acute trusts, with a fall rate of 2.8 falls per 100 patients. However, many falls occur at home and go unreported, so the true incidence of all falls is unknown. It is estimated that approximately 30% of people older than 65 fall at least once a year; this is around 3 million people in England.

The 2022 Age and Ageing Journal published the first ‘World guidelines for falls prevention and management for older adults’ that said: 

Falls occur at all ages and are an inevitable part of a bipedal gait and physical activity. They occur in 30% of adults aged over 65 years annually, for whom the consequences are more serious, despite concerted efforts of researchers and clinicians to understand, assess and manage their risks and causes. In addition to personal distress, falls and fall-related injuries are a serious health care problem because of their association with subsequent morbidity, disability, hospitalisation, institutionalisation and mortality.

In Europe, total deaths and disability-adjusted life years due to falls have increased steadily since 1990. The Global Burden of Disease study reported nearly 17 million years of life lost from falls in 2017. Related societal and economic consequences are substantial. In high-income countries, approximately 1% of health care costs are fall-related expenditures.

Note: NICE (National Institute for Health and Care Excellence) are currently updating their guidance on Falls and their new recommendations will be published in August 2024.

 

Falls and care homes

With these statistics in mind our Associate Director, Preet Shergill, has made falls the subject of his NHS Digital Academy TOPOL Fellowship (TOPOL Fellowships were borne out of the 2019 Review conducted by Eric Topol MD entitled ‘Preparing the healthcare workforce to deliver the digital future’). In his first blog for the NHS Digital Academy about his fellowship entitled ‘Empowering social care through digital innovation: My Topol Digital Fellowship journey’ Preet said:

The public health data highlights the urgent need for falls prevention strategies, given the impending exponential growth in the 85+ age group. In my local county of Buckinghamshire, the number of people over 85 is projected to rise by 78% over the next 12 years. The total annual cost of fragility fractures to the UK, including social care, is estimated at £4.4 billion.

 

What are the current challenges around falls?

As we go into the autumn and winter seasons, falls join flu, Covid and many other seasonal challenges making NHS-related headlines every year. Falls outside are more likely in cold and icy conditions, and falls inside become more common when people are unwell with infections and more confused, tired or struggling with their balance.

Once a person has a fall, shock and distress are highly likely, making the psychological impact immediate. The physical consequences can, at worst, mean broken bones – hip fractures are especially common and often life-changing or life-shortening – and, if the person has hit their head, potentially the consequences can be fatal. 

Even if these worst-case scenarios are avoided, a fall often means going to hospital for a precautionary scan and tests, an in-patient stay may be needed, pain may be difficult to assess and control, and bruising and any cuts can take a long time to heal. 

With extended waiting times for ambulances, overstretched A and E departments, shortages of beds on wards, and the difficulties for an older person or a person with dementia when they are in an unfamiliar environment (that can often lead to further falls, loss of independence, weight loss and incontinence), going to hospital alone can be a traumatic experience.

Even if a person’s physical injuries heal, the physiological ones often remain. The person may repeatedly think about how they fell and what the cause was. They may become fearful of walking, or lose confidence in maintaining aspects of their independence that they feel may have either led to their fall or could lead to another fall. It then becomes a vicious circle of reduced mobility, with the physical consequences of pressure ulcer risks and greater chances of infections like UTI’s, and greater dependence, which can often erode feelings of self-worth and self-esteem.

 

Falls matter to everyone

Because falls have such a massive impact on the lives of people who fall and their families, we believe they are a vital issue for us to understand more about. We need to find innovative ways to prevent falls and, should a fall still occur, manage a person’s recovery as effectively as possible through modern rehabilitation techniques – like our personalised, at-home physio service – to ensure the best quality of life for our residents.

We will never be able to prevent every fall, or indeed the physical and psychological effects a person may be living with from a fall prior to moving into a Peverel Court Care Home. What we can do, however, is change the narrative and our approaches to find new solutions and ways of thinking.

 

What’s next?

In our second blog of this series, we will hear from some of our residents, families, staff and other healthcare professionals about their personal and professional experiences of falls. We will also discuss how digital transformation can lead to a positive impact in reducing falls.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Care Awards, Merryfield, Stone House

Lola Vintage Ice Cream Van Activity

To celebrate Peverel Court Care being recognised by carehome.co.uk as a Top 20 Care Home Group in the UK in their 2022 Awards, we hired the Lola vintage ice cream van to visit us to serve delicious ice cream to both our residents and staff. 

 

Lola, the vintage ice cream van (link to: https://www.lolaicecreamvan.co.uk/), was born in 1973. She’s been serving delicious ice creams and waffles for private events, weddings, anniversaries, special birthdays and corporate events ever since. They cater for all dietary requirements, with treats suitable for vegetarians, dairy intolerance and gluten free. 

Reminiscing about the past

Our resident Christopher James was one of many of our residents who thoroughly enjoyed trying various ice creams from the vintage van.

Christopher reminisced about working as a cold store porter for Wall’s ice cream in the 1970’s. He worked 3 summers in a row between July and September for £20 a week! He laughed explaining: “£20 a week was a lot back then!”

Christopher enjoyed the quiet village areas as he travelled between north and south Oxfordshire delivering stock. He said he preferred the ice cream back then: “it’s not as creamy as it once was!”

 

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Community, Design, Future of Care, Leadership & Management, Merryfield, Real life, Social Care & Society, Social Care Strategy, Stone House, Workforce Development, Workforce Intelligence

In search of continuous progress in care

In search of continuous progress in care at Peverel Court Care

 

At Peverel Court Care, we embrace the opportunity to continuously improve our business and, as a result, the lives of our residents and staff. In this post, we wanted to explore further what a continuous improvement model is, and how our commitment is driving positive results.

Whilst there are a number of different methodologies for identifying and implementing opportunities for improvement, these all share a number of core principles. It is these upon which we have based our model for advancing the way in which we operate.

 

The core principles of continuous improvement

Beyond that, we have taken the following core principles upon which to base our programme of continuous improvement for our already award-winning care homes in Buckinghamshire and Oxfordshire:

As the first to test the GP Connect extension within Nourish, we will be shaping the way care environments interact with GP services and taking a significant step towards a joined-up care environment. We look forward to seeing how our care teams engage with GP Connect and the impact it will have on care practice.

  • Small steps rather than giant leaps are more likely to achieve progress. We have acknowledged that huge changes to the way we run the business are going to be much scarier and more time consuming than smaller changes. So we’re focusing our efforts on identifying opportunities that can be implemented much more quickly, in order to ensure constant progression. This allows fast improvements in the day-to-day lives of our residents and staff, rather than strategic shifts that will take much more time to realise.
  • The thoughts, ideas and experiences of our employees are invaluable. Our leadership team understands that no-one understands the challenges and opportunities in the business better than the people who work in it everyday. That’s why we want to know which elements of their jobs and our processes, activities and communications are sticking points for our team. This helps us to identify opportunities for us to make improvements that will benefit our staff and residents every day, and help us to make constant progress towards a better business.
  • Incremental changes can usually be implemented very cost-effectively. Our leadership team has noted that when receiving feedback from the team, the focus is often on smaller changes which can be implemented without a huge amount of expense, yet can make a big impact. Indeed, it has been noted that many ideas from employees involve simplifying processes rather than complicating them. This is a great way to ensure that every step we make adds value to our residents and staff, and reduces wasted time and effort. This insight from employees is therefore fundamental to our continuous improvement programme.
  • Encouraging employees to own and drive our continuous improvement program. Whilst appreciating the importance of the key insights we can gain from our team, and the way we can utilise these to progress the business, we’re asking for even more from our team. We want them to be proud of the business in which they work, and therefore believe that it’s important for them to not only buy into what we’re doing, but to proactively contribute to the direction of our improvement programme.
  • Reflecting on our improvement. Ensuring a constant feedback loop is essential for the success of our continuous improvement programme. Open communication throughout the improvement process is critical to ensuring that the changes we make are making the desired improvements. We know that not every idea, or the way we attempt to make change, will be a success. Therefore, keeping track of and communicating our successes and failures will help us to learn more and improve even our continuous improvement programme.
  • Measuring the success of improvement. It’s vitally important that we don’t just make changes, but that we measure their effectiveness. This might be in the form of time or cost savings, but equally it could be in terms of quality of life improvements for our staff or residents. By measuring the impact that our changes make in the pursuit of improvement, we’re better able to determine whether that change could also be applied successfully to other similar challenges in the business.

 

Creating a sound continuous improvement programme

A sound continuous improvement programme should be able to demonstrate a number of features which Peverel Court Care’s leadership team aim to embrace:

  • Baseline – the current situation the service is trying to change
  • Planning – improvements and the expected benefit to the care recipient
  • Monitoring – systems to monitor a new process or activity during its implementation
  • Evaluation – systems to monitor a process or activity once it has been implemented, which should help ensure its sustainability and capture the actual improvements.

The following framework has been utilised to help drive and support the process and to ensure that all changes we make are fully aligned to our business strategy and values:

  • Care recipient focus
  • Strategic planning and implementation
  • Involvement of key stakeholders; crucially ensuring that staff feeling involved and listened to
  • Innovation – particularly in terms of gathering ideas from staff
  • Regular monitoring and evaluation.

Progress to date from our continuous improvement programme

At Peverel Court Care, our continuous improvement programme has already been in place for a little while. So we wanted to share a couple of great examples of how it’s already working for us as we seek to improve the day-to-day lives of our residents and staff.

One recent example came from Hillary, one of our Activities Coordinators, who proposed a number of suggestions, including “Around the world through takeaway”, “Virtual family time” and “Glam day ladies club”. There were some brilliant ideas, and we have already incorporated suggestions such as the bespoke takeaway evenings, which take our residents to different places around the world via their cuisine. 

We are also implementing quarterly reverse mentoring sessions with our CEO. These sessions are constructive and fun, and allow employees to tell the CEO what they would do differently and why. We’ve found this opportunity has improved insight and communication across management and employees.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care Home Recruitment, Care Management, Community, Future of Care, Leadership & Management, Merryfield, Real life, Stone House, Workforce Development, Workforce Intelligence

How our carers feedback helps us stay on top of running a leading care business

How our carers feedback helps us stay on top of running a leading care business at Peverel Court Care

 

At Peverel Court Care, we know that whilst we have an excellent reputation for the care that we provide to our residents and for the way we look after our staff, there are always opportunities to do even more. That’s why we partnered with local business WorkBuzz last year, to conduct regular staff surveys to obtain carer feedback and to identify areas for further improvement.

 

The surveys help gather real-time feedback from staff across our care homes, gathering vital understanding, and helping to build a more inclusive culture. All survey responses are anonymous and they are sent twice a year to the entire team, allowing us time to formulate and implement action plans, and gain vital regular insight.

 

Benefits of employee feedback in the care sector

Whilst most care businesses will be quick to acknowledge that feedback from residents and their families is crucial in driving improvements in service delivery, taking regular feedback from carers and other employees is equally important.

In post pandemic and post Brexit Britain, the recruitment and retention of staff is a universal challenge for care businesses. Ensuring that we’re listening to our employees, and then working to address their concerns and implement their suggestions will help to not only improve the services we deliver, but also to reduce the friction that our team experiences in their day-to-day work. In turn, this then helps us to better retain our talented team and to make their working lives, in some small way, less stressful and challenging wherever we can.

nibusinessinfo.co.uk is the official online channel for business advice and guidance in Northern Ireland. In a recent article they described how “Encouraging your staff to voice their ideas and contribute to finding better ways of doing things can have a positive impact on your business performance”.

Amongst the key business benefits of encouraging staff feedback, opinions and ideas, they identified:

  • Better awareness – you will be more aware of what is going on at every level of your business
  • Increased productivity – it helps to increase employee engagement, motivation and productivity
  • Business solutions – you may find solutions to business problems that otherwise may not have been established
  • Innovation – it encourages effective decision making and drives innovation
  • Valued contribution – it helps employees to feel that their contribution to the business is valued
  • Staff retention – it encourages employee retention and reduces staff turnover because employees feel more valued and allied to your business and its goals
  • Adaptability – improved communication helps with organisational change and cultural change

 

What changes have been implemented as a result of staff feedback?

In addition to the scores and carer feedback, we received several anonymised comments in particular that were extremely insightful and which we have been able to take action on to make rapid improvements to the way in which we operate the business day-to-day.

Overall, there was a theme in the feedback with people commenting on staffing numbers during covid. We recognise it was an incredibly challenging time and we recognise in particular that the most important resource in any care service is the team. That’s why we know that not only our growth, but our ongoing performance, will ultimately be determined by the effectiveness of our recruitment strategies and implementation.

In addition to the scores and feedback, we received several anonymised comments in particular that were extremely insightful and which we have been able to take action on to make rapid improvements to the way in which we operate the business day-to-day.

Laura will assist us all with the implementation of the recruitment and retention strategy, assist the in-house recruitment and retention schemes, work with the local community, digital media partners, and industry contacts to ensure Peverel Court Care is a leading care employer in the local market; attracting and retaining high quality candidates with caring values.

Laura will also assist in developing defined career pathways, and will work with staff across our award-winning care homes in Buckinghamshire and Oxfordshire to refine our rewards and recognition package.

We will also be implementing new software that promotes our employee referral programme, providing our staff with direct access to refer candidates and secure vouchers, making this quicker and easier for them to do.

Other projects we are working on that will assist employees include introducing an electronic rota system. Again, we’ve listened to their feedback and noted the challenges they’ve raised and believe this will streamline processes around payroll and annual leave. An electronic system will provide staff with more transparency prior to receiving their pay, simplifying shift work, and minimising errors. We are currently reviewing suppliers and hope to implement this new solution in the coming months.

There are also other projects we hope to implement in the next 6-12 months based on feedback received, including updating our nurse call systems, and electronic medication administration.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Best Care Practices, Business, Care & Technology, Care Management, Community, Future of Care, Leadership & Management, Merryfield, Personalisation, Real life, Social Care & Society, Tech

Merryfield piloting GP Connect for Nourish

Merryfield piloting GP Connect for Nourish at Peverel Court Care

 

For Peverel Court Care, any opportunity to help advance the alignment between health and social care is one not to be missed. So when our digital care management software provider Nourish approached us asking if we would beta test their new GP Connect integration, we were delighted to help.

 

Merryfield, our nursing care home in Witney, Oxfordshire, was selected as the ideal place to beta test the new solution. By undertaking the pilot programme, Merryfield became the first care home in the country to access GP Connect via the Nourish platform.

Following a successful trial at Bartlett’s, we had rolled out Nourish to our homes as our chosen digital care plan solution in late 2020. More information about Nourish and the benefits we’ve seen can be found in our article on the digital care plan roll out.

 

GP Connect on Nourish

GP Connect is a service that allows GP practices and authorised clinical staff to share and view GP practice clinical information and data between IT systems, quickly and efficiently. The service makes patient medical information available to clinicians when and where they need it leading to improvements in the care they’re able to provide.

“The introduction of GP Connect is a huge step towards delivering interoperability and establishing a connected care environment within health and social care. Nourish customers will be able to review relevant and timely medical notes for people they support, leading to better continuity of care, and resulting in safer, improved outcomes. I look forward to seeing the positive impact this delivers for care teams and those they support.”

Nuno Almeida, Founder and CEO of Nourish Care

With the support of our digital partner Nourish, we now have access to the GP records and medical notes for our residents, facilitating more informed decision making. We will have access to clinical history, medications, allergies, history of immunisations and more. This valuable information will enhance the work we do and surface the right information at the right time.

As the first to test the GP Connect extension within Nourish, we will be shaping the way care environments interact with GP services and taking a significant step towards a joined-up care environment. We look forward to seeing how our care teams engage with GP Connect and the impact it will have on care practice.

 

 

GP Connect feedback from our team

As a business, we are always looking for ways to put our residents first, to provide them with the best possible service, and to make a positive contribution to the community. We believe that beta testing the GP Connect extension in Nourish aligns with all of those values.

“By using GP Connect we now have a better understanding of our resident’s needs. Accessing the GP record helps us to understand the ‘what’ and the ‘why’ around an individual’s needs. If there are concerns regarding medication, we can review the record and make more informed decisions. GP Connect is particularly helpful when admitting a new resident, by having this information at hand we can provide the best possible care from the start. Before GP Connect we would wait for an email or phone call from the GP. Now we can access the relevant information instantly, which is great!”

Kefas Jeshua, Peverel Court

 

“By switching on the GP Connect extension in Nourish we have key clinical information at our fingertips, helping us to minimise adverse events, providing better support. This information really helps!”

Francisca Torres, Peverel Court

 

GP Connect – Nourish beta test

It’s not just our team that are seeing the benefits of the pilot GP Connect programme:

“Peverel Court was the first to participate in Beta testing for the GP Connect extension. Preet, Kefas and the team were very engaged with the trial and were extremely committed and helpful. A driver for enabling GP Connect was to support new residents coming to the home, to access all their key information beforehand so the team could make the resident feel as comfortable as possible. It was great to see Peverel Court testing the latest system and striving for continuous improvement within their service.”

Elise Featley – Product Marketing Manager at Nourish Care

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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