Care & Technology, Future of Care, Personalisation, Wellbeing

Technology Is Changing the World For All People Of All Ages

Quite often people in older generations complain about technology. Largely they are perturbed by the overuse of mobile phones and other communicative technologies. Part of a generation that didn’t have such luxuries, they’re concerned by the idea that people can be contacted at all times of the day and night wherever their location. So it’s ironic that this technology actually makes growing older and living away from your family much easier.

At Peverel Court Care we weave technology into our individual care plans. We’ve written before about how we give some of our residents mobile phones so that they can keep in touch with relatives, whilst for others who need additional support we arrange phone calls at a specific time so that our staff can help them connect to their family.

We’ve also written about our use of Immedicare, a system that gives us access to a digital health hub facility and experienced nurses and clinicians covering a range of specialties.

Today we wanted to tell you more about how we use Skype within our care homes to make communication with family members easier.

We’ve set up a dedicated guest network throughout all of our properties, with fibre WiFi available for all residents and their guests. This is useful for residents whose family live far away, or for those who have family or friends who are not particularly mobile themselves. Often it is most useful for those who have family living in other countries.

One of our residents Peter has one daughter who lives in Australia and another who still lives in the UK. Since we set up Skype for Peter, he speaks to his daughter using the system regularly from the other side of the world. Another of our residents, Joan, talks on Skype to her relatives regularly from Canada and Australia. Another resident speaks to her son who lives in Bournemouth on Skype when he can’t travel to visit her.

We’re always looking for new ways to enhance the technological solutions we offer at Peverel Court Care. Just recently we enquired about a piece of technology called Active Protect, which helps protect the hips of elderly individuals. We discovered this whilst researching the global technology conference CES17, looking for the latest technologies to benefit our residents. Next week we’ll be visiting the Design Museum for the New Old exhibition, which explores how designers can make life easier for the elderly.

It is our main purpose to make the lives of our residents happy, easy and comfortable. Technology is a huge part of achieving that objective. We are constantly researching new technologies. Rest assured, we’ll be at the forefront of any new developments, making sure our residents can utilise them in the best way possible.

Personalisation

Personalisation and its importance in delivering excellence in care

We spend our whole lives developing as individuals. It takes years for us to learn who we truly are, what we like and what we don’t like.
When we’re older and we’re relying on care and support, most of us will express a wish to keep our individuality.

At Peverel Court Care, we know it’s important to deliver services that allow our residents to carry on being the unique, special and one-of-a-kind individuals they’ve been their whole lives.

We do a number of things to make sure that this happens for every person we care for.

Personal care plans
Just meeting the immediate needs of our residents is not enough. Every person we give support to has an individual care plan, which we use to tailor our care to their specific needs.

The plan gives us general information about medication and physical mobility issues, whilst also gathering extra details that allow us to add personalised touches to the care they receive.

We want to know a range of additional information, like what people like to eat and drink, how many hours they like to sleep and if they like to take a nap in the afternoons. We also ask to hear about any social or emotional needs they may have, so that we can give them everything they need to feel safe, secure and comfortable.

Knowing this information about our residents means that we’re able to offer a truly personalised care package.

Personal attentiveness
As part of our care plans, we deliver a personal attentiveness that we’re very proud of. We might learn from a care plan that a resident prefers their hair brushing in a certain way, but that they struggle with mobility. When this is the case, our staff will go out of their way to make sure that residents are happy.

Beverley, who has worked at Peverel Court Care as Senior Care Lead for 9 years, says that this personal attentiveness has a tremendous effect.

“Seeing residents smile when I say hello, or even at the gentle touch of a hand, makes every day worthwhile. They trust, they laugh, they smile, they cry, they are individuals and we are there to protect and care for them. What better job is there?”

She says it is this approach to care that makes residents content and happy.

“A smile costs nothing. Residents have confidence in themselves and sometimes even begin to do things independently.”

Personalised care is the heart of our service
The personalisation of the service we provide is one of our main priorities at Peverel Court Care. No one person is the same. Providing excellent processes and procedures is not enough, the way we look after everyone who lives with us must be tailored to the personal needs of the individual. That way, we can give our residents the sense of importance and belonging they deserve. This high quality, person-centred care is at the heart of what we do.

©2022 Peverel Court Care
Privacy Policy | Designed & Build by Streamstay
all rights reserved