Merryfield, Personalisation, Workforce Development

An Incredible CQC Rating For Merryfield House Nursing Home, Witney

We are absolutely thrilled to announce that Merryfield House Nursing Home has been given a wonderful rating by the Care Quality Commission (CQC) after an unannounced inspection in October.

Unannounced inspections play a very important role in making sure the service provision that is seen is what is happening in the care home every day – not just on a day when everything has been prepared for an inspection. They are the best way to make sure that services are providing high-quality care to residents at all times.

We were visited in October 2017 by an inspector, who spoke to six residents of Merryfield and three family members. They also spoke to three relatives outside of the inspection time. They found our service to be ‘good’ across four inspection categories, finding us safe, effective, caring and well-led. We were rated ‘outstanding’ for our responsiveness.

In our report, we were praised by the inspector for showing a commitment to personalised care.

“The responsiveness of the service was outstanding. Care planning was fixed upon having the individual at the heart of their care. Relatives said support was extremely responsive because staff really understood the principles of outstanding personalised care. People were encouraged to pursue personal interests and hobbies and to access activities in the service and community. Changes in people’s needs were immediately recognised and appropriate; prompt action taken, including the involvement of external professionals where necessary. People were encouraged to raise any complaints or concerns and were given opportunities to do so.” 

At Peverel Court Care we are dedicated to providing personalised care and we are thrilled that this came across in our most recent inspection. When people come to live with us we invest a lot of time in pulling together personalised care plans to make sure that our residents have a high quality of life and are comfortable and happy.

Associate Director Preet Shergill said, “We are proud to say that we are surrounded by staff who constantly want to see Merryfield be the best we can be. They strive for continuous improvement, innovation and to provide exceptional elderly care. The very positive CQC inspection result is testament to the outstanding work of the Merryfield team, volunteers and the Witney community”.

We would like to extend our congratulations and thanks to our hardworking and dedicated Merryfield House Nursing Home team. We recognise that without their professionalism and commitment, this would not have been possible.

Care Management, Personalisation

Peverel Court Care is like a large family

We’re committed to providing high quality, person-centered care to everyone who lives with us, and that commitment cascades through our staff. This week, we’d like to introduce you to a lady who has been committed to Peverel Court Care for almost twenty years.

Jill Timms is our Quality Assurance Manager and has worked in some form of care role since she qualified as a nurse. Jill chose her career in care because she had watched her parents looking after the health needs of others when she was a little girl and been involved in caring for people from a very early age.

“My father was a doctor and my mother was a nurse,” Jill explains, “As we grew up, my five siblings and I were surrounded by care. I remember being very influenced by all of this as a child, looking at pictures in my father’s medical books and being around as my mother cared for everyone in our village, either on the phone or in many practical ways.”

Jill was born near Manchester, but moved to Cornwall when she was four. She later completed her nursing training at the world famous Radcliffe Infirmary and Churchill Hospice in Oxford. After moving through positions of seniority for several years her family moved to Witney, where she began working for Peverel Court Care in 1998.

Jill says that when she was young she was the well little girl amongst three poorly sisters, so she grew up caring for people at a very early age. She adds it was only natural that she became a nurse and that she has found her career to be rewarding.

When asked what she might like to say to people who are looking for a career in Care “I can only speak for the Peverel Court Care homes where we try to really value, appreciate, train, motivate and inspire our staff. Staff are our greatest asset. A lot of our employees across all three homes have worked for the company for many years. Because we value our staff, we do not have a high staff turnover.”

Jill declares she enjoys working for Peverel Court Care because high quality is at the heart of everything we do.

“Not many small groups of care homes have someone in my role, who specialises in the full Inspection Process (for CQC and Local Authority). So I feel valued. I like the fact that I’m free to be creative and therefore have been able to develop specific / bespoke Quality Monitoring systems and processes, which are used in our homes. It’s also very rewarding working with our amazing staff teams to reach exceptional quality standards. Our two nursing homes were recently rated borderline outstanding by the CQC. That’s our aim now, to reach Outstanding.”

When asked what she might like to say to people who are looking for care and support, Jill advises potential residents and their families to consider Peverel Court Care, citing our dedication to provide a personalised, caring home for all residents, along with family support.

“You only need to come and visit our homes to see what lovely, friendly places they are. Our twice-yearly relative and resident’s surveys are very complimentary. Our managers will come and meet you in your home or hospital and discuss your care needs with you. We’ll then help you to settle in, enabling you to make the transition as smooth and as positive as possible. We understand this is a big decision and will support you and your family all the way. Each of our three homes has their own special staff team. Peverel Court Care is like a family.”

©2019 Peverel Court Care
all rights reserved