Bartletts, Care Awards, Merryfield, Stone House

Recognition for our wonderful staff

 

Our dedicated staff are at the heart of what makes our care homes vibrant places to live and work. Read on to find out more about our latest awards and our appreciation and celebration events for our staff teams.

 

We are fortunate at Peverel Court Care Homes to have fantastic staff teams, with numerous team members who’ve been with us for many years, all of whom contribute to making Bartlett’s, Stone House and Merryfield happy, supportive and joyous homes to live and work in.

The dedication and attention to detail from our staff provides our residents with outstanding care and the highest quality of life, so we were thrilled to see their fantastic efforts recognised nationally again.

 

Peverel Court Care have been awarded the Carehome.co.uk Top 20 Small Care Home Group Award 2024 for the 9th consecutive year, whilst both Bartlett’s and Merryfield have been individually awarded Top 20 Awards for South East England. 

 

 

These are hugely significant awards for our care homes, and we are very proud to be in the running for the number one care home in Buckinghamshire and the number one care home in Oxfordshire. We pride ourselves on providing excellent care and always strive to run the best care homes in Aylesbury, Witney and their wider communities. Winning this award for nine consecutive years is a testament to our staff team’s depth of experience and continuous commitment to providing excellent care. You can see us on the winner’s lists here.

 

A message from our Associate Director, Preet Shergill, for our staff:

Well done to all of the Peverel Court Care team for your outstanding work. The exceptional levels of care provided were captured in numerous excellent reviews from those who matter most; our residents and their relatives. Those excellent reviews have been recognised with this award. Well done to an outstanding team on winning this award for nine consecutive years!

 

What carehome.co.uk reviews say about our care at Bartlett’s:

Review from G M (Sister of Resident)

Bartlett’s Residential Care Home is exceptional! The care, consideration and kindness given to my brother was marvellous. All the staff throughout his three year stay at Bartlett’s Residential Care Home were so generous with their time. As close members of his family we were always welcome and knowing that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.

Review from Hugh G (Son of Resident)

In the three years, my father spent at Bartlett’s, the care he received was nothing short of incredible. I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.

Review from Timothy G (Son of Resident)

Superb care, fantastic staff, excellent facility. I’m so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident’s needs 24 hours a day and show empathy and respect. They are very good at communicating with family, very accommodating and a delight to deal with. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent, and tea/coffee/juice/snacks are always available. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The grounds are beautiful. Thank you for all you have done for my father.

 

What carehome.co.uk reviews say about our care at Merryfield:

Review from Stephanie Z (Daughter of Resident)

Merryfield is a very welcoming and friendly home. It is only small but all the better for it, because it retains the feel and atmosphere of a real home from home. The staff are brilliant, very caring and professional. I would recommend it without reservation.

Review from Amanda S (Son of Resident)

My family and I have been very impressed by the care and dedication given to my mum over the past year. She loves it here and enjoys a lot of the activities offered including meeting the pets and therapy dog.

Review from Mark R (Son of Resident)

Although I live a bit further away from my parents than my sister, I am never in any doubt at all that ‘the folks’ are in very good hands which is very reassuring indeed. The staff are all real characters and so kind.

Review from Kate S (Daughter of Resident)

The home that looks and feels like a real family home. As soon as I stepped inside I knew it was where I wanted my parents to live. Their happiness shows that I made the right decision. Beautiful surroundings, excellent staff and fantastic experiences and activities.

 

What carehome.co.uk reviews say about our care at Stone House:

Review from Sarah L (Daughter of Resident)

All the staff have been welcoming and helpful from the first time we came to view the home to my father and all the friends and family who have come to see him. My father found his time in the hospital very difficult, and it has been so good to see him relax and settle since he moved to the home. We appreciate the level of everyday care that he is now experiencing.

Review from Anne S (Daughter of Resident)

I have always found the staff to be helpful, genuinely caring and friendly. My mother has been a resident at Stone House for 18 months, and in that time, has enjoyed a wide variety of activities. The food is very good, and once a month, we have lunch together in the dining room. The gardens are lovely, and with the improvements that are currently being made, they will be even better in 2024.

Review from F B (Daughter of Resident)

I’m so pleased my mum is in Stone House. I think everything about it is top-notch – the staff, the rooms, the food and especially the activities – couldn’t ask for better. It’s the sort of home I hope my boys find me.

Review from A G (Son of Resident)

Very caring establishment with wonderful staff. Good accommodation and facilities with a full programme of activities for those able to participate. Nice grounds available for fresh air – weather permitting.

You can read more about Peverel Court Care on carehome.co.uk here:

 

Our latest Employee Appreciation Day – 1st March 2024

 

 

Employee Appreciation Day is observed on the first Friday of March every year. It is an occasion dedicated to recognizing and celebrating the efforts of employees towards the success of Peverel Court Care. 

To commemorate this day, Deluxe Golden Tower hampers full of sweet treats were delivered to each of our homes.

 

 

We also shared recent thank-you’s, five-star reviews, and comments from residents and relatives for the team to read. Some of the lovely feedback we shared included:

 

From Bartlett’s families:

  • To everyone at Bartlett’s. thank you very much for looking after mum so well.
  • Thank you all very much, my grandmother has never been happier since moving here.
  • You are all superstars! Thank you for the care with a smile for my father.
  • We think you’re all pretty special people and have huge admiration for all the lovely care you give.

 

From Merryfield families:

  • Both grandparents reside at Merryfield Nursing home, and they have been treated better than we could have ever hoped. We are so impressed with the level of care they have received and love the selection of activities offered each week. They seem to have a new hobby every time we visit. Thank you to all the staff and support team that makes their experience so special.
  • I would just like to say how impressed we have been with the staff there. They became her extended family and although she was offered a bed in a local hospice in her last few weeks, she was adamant she wished to stay at Merryfield. You have some excellent employees!

 

From Stone House families:

  • Thank you again for all your support and care. We were very lucky to have found Stone House for our father.
  • A big thank you for making yesterday such an enjoyable time with Mum for her 90th. The dining room was a lovely venue, and the catering was ideal for the occasion. Mum was looking well, and someone had taken some trouble to do Mum’s hair so nicely. So again, a big thank you to all concerned, it’s very comforting to know that Mum is being cared for by such a great team of people.
  • Thank you all so much for the effort you make in looking after Mum and all the residents. It’s comforting to know you care.
  • Everyone was part of our lives for nearly four years. It was a home from home for us both. You offered him peace, love, gentleness, and medical care throughout the years. I could not wish for a better place than to be cared for by those at Stone Nursing Home.

 

Are you interested in working for us?

We are always looking for values-driven staff who are dedicated to making the lives of our ladies and gentlemen the very best they can be. There are many different roles within our care homes, and investing in our teams – in terms of both their personal and professional development – is at the heart of Peverel Court Care.

We know happy staff provide outstanding support for our residents, and we offer:

  • Excellent remuneration packages
  • Paid e-learning
  • 24/7 access to an online GP
  • Access to qualified therapists through an Employee Assistance Programme
  • Team-building social events and experiences
  • Monthly off-site massage
  • Referral scheme – earn up to £500 per successful referral
  • Company sponsorship for professional and academic qualifications
  • Complimentary fresh fruits and snacks
  • Cycle to work scheme
  • Rewards and recognition schemes
  • Automatic enrolment to workplace pension
  • On-site parking

Find out more here. 

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Merryfield, Portrait of a Life, Wellbeing

Portrait of Joe’s life

Learning the stories of our resident’s lives and celebrating their achievements is one of the greatest joys in all of our Peverel Court Care homes. Read on to discover more about Joe’s remarkable life.

Discovering our resident’s life stories is one of the most wonderful aspects of supporting them in their latter years. Lives that have been lived to the full, with twists and turns, achievements, joys and sadnesses, weave together to create a tapestry that is unique to each individual. We aim to celebrate this glorious individuality in everyday life in all of our care homes, with the knowledge of the person that we gain from talking to them and their family being absolutely fundamental to us providing truly person and relationship centred care.

 

Residents who’ve lived in different parts of the country and had interesting work experiences teach us a lot about what life used to be like. These are fascinating insights that our younger staff in particular are often captivated by, and Jo’s story is one such example.

 

Joe has lived at Merryfield since February 2022. He was in the Navy during the Second World War, worked at the Morris Motors car factory in Oxford and has been the lead singer in a band. Joe has kindly shared his story with us as follows:

 

 

“I was born in Rossington, Yorkshire on 25th May 1926. Rossington was a mining village near Doncaster.

 

My Mother, Fanny, lived in Yorkshire. My Father Wilfred was a coal miner whose job was known as a ‘Sinker’ because he was the first person to dig the hole in the ground. I was the eldest of three children; my brother Bill and sister Yvonne have sadly died now.

 

I went to Rossington Grammer School, a huge school where the girls and boys were separated. I enjoyed playing cricket and football and learnt to dance. When I was 13 I did junior coal mining, but my father didn’t want me to go into mining full time. I also worked on a farm harvesting. At 14 I was Head Boy and the Second World War had just broken out.

 

I have fond memories of Yorkshire and I like to chat about life there. I remember going to ‘The Pictures’ when a new cinema was built during the war. It was called The Hippodrome and about 5000 people went there a week. I went with my family regularly, there were always cowboy films, Westerns and musicals to watch. I particularly liked the cowboy films. 

 

 

 

I joined the Navy aged 16 as an Apprentice Motor Mechanic. My first ship was a minesweeper ship – it’s still a very dangerous job! I served in the Navy on three different minesweepers. I even went to Singapore, meeting Prince Phillip when he came to inspect my ship. I left the Navy in 1947 having achieved the rank of Chief Petty Officer. 

I then moved to Oxfordshire so I could get a job at the Morris Motors car factory with my Uncle Pete who lived in Marston, Oxford. When I moved to Marston I fell in love with the neighbour’s daughter, Aileen, and she would later become my wife. We were married in July 1949 and had three sons Peter, Paul and Phillip. Aileen and I always said it was an easy job labelling their school clothes as they were all P.Burton!

 

 

I worked in the car factory in Oxford for 34 years, leaving the job as a Superintendent of The Trim Shop in 1984. I then worked for a kitchen unit manufacturer in Abingdon for 10 years and Thames Valley Saws as a delivery driver. I eventually retired aged 86 having worked for a total of 72 years!

I have a very close relationship with my sons and my grandchildren and they all visit me regularly. I was very close to my wife; I like to talk about her and sometimes I forget that she has died.

I’ve had many hobbies and interests throughout my life including the snooker club, sports, animals and gardening. I’ve always liked cars too. As soon as I was anywhere near a car I knew my bearings and I knew how to make them go! 

Music is my biggest passion though. I was the lead singer in a band called The Wayferers. We met at the Munchery Farm Country Club and formed our band, going on to sing in clubs in and around Oxford.  One of my favourite songs is ‘Only you’ by The Platters

Joe’s wonderful story now continues with the support of our Merryfield colleagues. Joe says of living at Merryfield:


I like joining in with the activities at Merryfield, especially when singers visit, and participating in reading, painting, scrabble, bingo, and watching snooker and films. I like to go out to the pub for lunch and a pint.”

With Joe’s varied career background, we’ve been really keen to gather his thoughts on being in the military, singing in The Wayferers and what his favourite memories of Yorkshire are.

We caught up with Joe to find out more about his life and his thoughts:

 

Joe, what was life like living on a warship?

“Living on a warship was pretty rough! My memories of the Navy are that you cleaned anything that could be scrubbed and you looked shiny! You were always on high alert as you were constantly put on quick short runs of trouble. You never knew when you would get bombed – my area was a hot target for the Germans.”

What are your fondest memories of Doncaster? What was the best thing about growing up, living and working in Doncaster?

“It had a mighty good Air Force, a good town centre, a football pitch, rugby pitch and there was always something going on in the community, whether it was horse racing or special events. I remember when they opened the pictures (cinema) – it was the place to be! Doncaster was just an all-rounder of a town with lots of variety. It was a smashing town for me.”

What did you sing in The Wayferers band? 

“Oh yes the Wayfarers! [laughing]. All the songs we enjoyed singing were either Naval or what was popular at the time. People would stand up and shout song requests at us.”

Joe, having had three children, what would be your advice for parents today?

“Stay true to yourself and your personality. Try to better what your children are learning by sharing your own experiences. And know your place, especially in Yorkshire!” [laughing]

 

A huge thank you to Joe for sharing his story with us.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business. Providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Community, Merryfield, Personalisation, Real life, Stone House, Wellbeing

The importance of reading for older adults at Peverel Court Care

The importance of reading for older adults at Peverel Court Care

 

Reading is one of the most important activities that older adults can engage in. It helps our residents to maintain friendships and keeps them mentally active and engaged. However, not everyone wants to read or finds reading to be easy for them.

 

Why reading matters for older adults

Reading is important for everyone; it helps us stay sharp, social and connected. For people living in care homes, reading is one way to help keep their minds engaged. And like anyone else, the choice of reading material for our residents will be led largely by their interests and their favourite genres. 

There are a lot of benefits to reading to older adults, especially those who are unable to read for themselves. At Peverel Court Care we have small in-house libraries in each of our homes. Our residents and staff help us to evolve the collection to ensure there is always something new to discover. It is also worth speaking with one of our Registered Managers as we also have a number of reading lists across our homes together with a writing and poetry club. 

 

Encouraging residents to read anything they choose

It’s never too late to start reading or to read more books. Reading can have a profound effect on mental health.  Reading may become more difficult as we age, so reading to older adults is one way to help keep them stimulated, entertained and engaged.

There are a lot of lists out there with recommendations on books to read, which cover a wide variety of topics. If you have an elderly family member or friend, give them some books you think they’d enjoy. Also, make sure you keep reading yourself. It can be fun to discuss what you’re reading with your relatives when you visit them.

 

Some places that might be helpful to consider

As not all care home residents are lucky enough to have access to so many books, the local library can also be a great place to start. Many libraries have reading lists for older adults and your loved one can get started on their reading list right away. 

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Events, Merryfield, Uncategorized, Wellbeing

Wheelchair Ice-skating

Merryfield House Nursing Home

Who?

“Operated by Fusion Lifestyle, our popular ice rink in the heart of Oxford can play host to fantastic activities including Skating sessions, Skate School, plus much more!”

https://www.fusion-lifestyle.com/centres/oxford-ice-rink/ 

Why?

Activity helps to sustain both physical and mental health. It is important that people living in care homes are able to maintain their interests and have opportunities to develop new ones. Here at Peverel Court Care, we regularly arrange exciting trips out for our residents to help improve their social, emotional and physical health. We want our residents to have a sense of freedom and independence, so it’s beneficial for them to go on day trips. This gives them the opportunity to meet and interact with new faces. Having the chance to socialise can help to improve social skills and behaviours, and reduce the feelings of loneliness.  

Outcome

Esther and Joe had never experienced being on the ice before, and by the look on their faces they were having “the time of their lives” with big smiles and lots of laughter. 

Esther tried pushing herself round for a while as she wanted to give it a try, then, a member of staff, Tim, offered to take over and give her a spin. He spun her round and they went faster round the rink! Esther really enjoyed this, she was fully engaged laughing and smiling, joking with Tim.

When Joe was asked if he wanted to go ice-skating, he said “oh wow. I don’t think I’ve ever done that before, ok”. When Joseph arrived, he was pointing and laughing saying “look at all that ice”. When Martha pushed Joe’s chair round the ice-rink, he was cheering and exclaimed “woo [laughing] well done dear!”

Residents benefit from social interaction and communication. Sharing their expertise and experiences which is enjoyable for them. 

Time spent by our activity teams in discovering an individual’s passions can help them to find events which each resident would enjoy. 

Testimonials 

Residents – Esther:

What did you think of the experience? “I thoroughly enjoyed myself, that was the best trip I’ve ever had!”

Would you like to experience it again? “Yes, I feel like a normal person again, I get to see the real world and get to do normal things.”  [laughing]

Resident – Joseph: 

When we asked Joe if he enjoyed himself and he said “I’m afraid I really did” [laughing] “it was lovely, thank you ever so much” [smiling]

Would you like to experience it again? “Yes, why not!” [smiling]

Dementia, Events, Merryfield

Puppy Visit Pawside Yoga – The benefits of Animal Therapy in Care Homes

Puppy Visit Pawside Yoga – Merryfield House Nursing Home.

Who?

https://pawsideyoga.co.uk/ 

Our Mission, 

We are a friendly + welcoming group who are passionate about sparking inner peace, conversation & connection through the ancient art of yoga to create a health and fitness class whilst adding our special element combining adorable puppies with creating the most blissful experience you’ve ever been to. We are committed to creating safe spaces that are inclusive & respectful of a diverse community.

Our Values,

  • LOVE is our underlying frequency. We have a genuine love for our yogis & we are passionate about uniting humanity through our classes. 
  • COMMUNITY Our people (team and students) are at the core of what we do, we strive to learn new perspectives by listening to, learning from & educating our community. 
  • LEARNING We use physical practice to spark conversation, curiosity & connection to the body, mind & soul. We aim to cultivate a sacred space for diverse bodies through intentional movement & mindfulness. 
  • THE INDIVIDUAL JOURNEY We aim to give you space to explore through the various aspects of yoga & then journey back with a newfound sense of self-connection & appreciation for yourself & others as well as being given the added element of the best cuddles ever with our gorgeous fur babies.

Why?

As care specialists, Peverel Court Care know how much of a positive effect animal therapy can have on those living with dementia. That’s why we welcomed a visit from Pawside Yoga to Merryfield House Nursing Home. 

Making invaluable connections and partnerships with organisations, such as Pawside Yoga, helps to enrich the lives of those residing with us, many of those living with dementia. Interaction with animals has well-documented benefits to older people mentally, emotionally and physically, by improving emotional, social and cognitive abilities. 

When visiting our homes, animals help improve the lives of our residents, including those living with dementia, by bettering motor skills, making them feel happier and lifted, encouraging interaction and also triggering reminiscing conversations. 

Testimonials 

Resident – Vera:

What did you think of the experience? – “Amazing, the puppies were so cute.”

Would you like to experience it again? – “Yes, definitely!”

Resident – Phillis:

What did you think of the experience? “I loved it, I held a few of them!” [laughing]

Would you like to experience it again? “Yes, I would.”

Resident – Joseph:

What did you think of the experience? “It was lovely, I really enjoyed their visit!” [laughing]

Would you like to experience it again? “Yes, of course, it was nice to meet them.”

 

Bartletts, Best Care Practices, Business, Care & Technology, Care Awards, Care Management, Community, Leadership & Management, Merryfield, Personalisation, Real life, Social Care & Society, Social Care Strategy, Stone House, Wellbeing, Workforce Development

How choice is at the heart of happiness and delivering high-quality adult care provision

How choice is at the heart of happiness and delivering high-quality adult care provision at Peverel Court Care

 

At Peverel Court, one of our core values as a business is Service Quality and we aim to provide an unsurpassed service that delivers exceptional care to our residents and their families.

In order to achieve this, we aim to nurture a culture of positivity within the business. We are approaching this by focusing on achieving continuous progress in small increments, rather than through an immediate transition to perfection. We’re also committed to the principle that “choice equals happiness” and that is why we ensure that choice is at the heart of decision making across the organisation.

 

Happiness of our care home staff

Fundamental to delivering a culture of positivity in the business is the happiness of our staff.

Therefore, at Peverel Court Care we have implemented a number of initiatives aimed at supporting our team and giving them flexibility in their working lives. This includes rewards and recognition programmes, career development pathways and our Employee Assistance Programme. The Employee Assistance Programme is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, our helpline is available 24/7, 365 days a year so they will always have the support they need.

We also provide our team with the Employee Support Hub, powered by Health Assured, which gives them access to qualified therapists over the phone or via live chat.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP as we appreciate how tricky it can be to schedule appointments around working hours. The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet, or Wi-Fi access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing.

 

Choice, Happiness and Productivity

Research by Oxford University’s Saïd Business School, in collaboration with British multinational telecoms firm BT, has found a conclusive link between happiness and productivity.

The authors of the report stated that while the link between happiness and productivity has previously been discussed often, their study provides the first causal evidence for this relationship.

“There seems to be considerable room for improvement in the happiness of employees while they are at work. While this is clearly in the interest of workers themselves, our analysis suggests it is also in the interests of their employers.

There has never been such strong evidence. We found that when workers are happier, they work faster by making more calls per hour worked and, importantly, convert more calls to sales.”

Professor Jan-Emmanue De Neve, Saïd Business School, University of Oxford.

 

8 Factors That Determine Workplace Happiness and Productivity

A recent article suggested 8 key factors which help to determine workplace happiness and, as a consequence, productivity. These were:

  • A Healthy Workplace Environment
  • Team Building Activities
  • A Good Work-Life Balance
  • Workplace Flexibility
  • Appreciation
  • Growth Potential
  • Autonomy
  • Transparency

 

Happiness in our care homes

At Peverel Court Care, we are embracing the advice of experts and attempting to provide choice and support to ensure that our workforce remains happy, committed and productive.

As a result of these and other initiatives over many years, we are delighted to retain a long-serving, experienced and dedicated staff across our award-winning care homes in Buckinghamshire and Oxfordshire.

And it is our team who utilise their experience, expertise and positivity to continue to deliver exceptional care to our residents. Through supporting our staff and ensuring that they are happy and have choices in their work, we are also ensuring the happiness and ability to choose for our residents.

That is one of the many reasons why at the 2022 carehome.co.uk Awards, Peverel Court Care were again recognised as one of the Top 20 Rated Small Care Home Groups in the UK. We couldn’t have achieved that without our staff and would like to express our gratitude for their continued hard work and dedication.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Care Awards, Merryfield, Stone House

Lola Vintage Ice Cream Van Activity

To celebrate Peverel Court Care being recognised by carehome.co.uk as a Top 20 Care Home Group in the UK in their 2022 Awards, we hired the Lola vintage ice cream van to visit us to serve delicious ice cream to both our residents and staff. 

 

Lola, the vintage ice cream van (link to: https://www.lolaicecreamvan.co.uk/), was born in 1973. She’s been serving delicious ice creams and waffles for private events, weddings, anniversaries, special birthdays and corporate events ever since. They cater for all dietary requirements, with treats suitable for vegetarians, dairy intolerance and gluten free. 

Reminiscing about the past

Our resident Christopher James was one of many of our residents who thoroughly enjoyed trying various ice creams from the vintage van.

Christopher reminisced about working as a cold store porter for Wall’s ice cream in the 1970’s. He worked 3 summers in a row between July and September for £20 a week! He laughed explaining: “£20 a week was a lot back then!”

Christopher enjoyed the quiet village areas as he travelled between north and south Oxfordshire delivering stock. He said he preferred the ice cream back then: “it’s not as creamy as it once was!”

 

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Events, Food & Drink, Wellbeing

Cheese and Wine Tasting at Merryfield House Nursing Home

Top-voted activity at Merryfield House Nursing Home

Why?

Activity helps to sustain both physical and mental health. It is important that people living in care homes are able to maintain their interests and have opportunities to develop new ones.

Who?

Erwan Gouiffes – Sommelier winenottasting.co.uk

“I have been a sommelier for over 20 years and have visited vineyards all over the world. This has enabled me to learn and perfect my wine knowledge and expertise and to meet people who have shared with me their passion for fine wine and the love of their terroir.

Outcome

Residents benefit from social interaction and communication. Sharing their expertise and experiences which is enjoyable for them.

Time spent by our activity teams in discovering an individual’s passions can help them to find events which each resident would enjoy.

Testimonials

Residents – Katharine & Chris:

What did you think of the experience? Katharine: “it was lovely” Chris: “I happened to enjoy it yes”
Would you like to experience it again? Katharine: “yes, that would be nice” Chris: “yes, well I certainly wouldn’t say no” [laughing]

Resident – Janet:

What did you think of the experience? “It was very good [laughing] me and Charlie got to practice our French with the sommelier”
Would you like to experience it again? “Yes, why not!”

Erwan Gouiffes – Sommelier (Wine Not)

“I would like to say that I was able to share and express my passion during the wine tastings.
But even when the event finished, and I start a conversation with a few residents, I just want to take a seat, stay all day and discuss, to exchange, to share experiences, it was so rewarding.
Many thanks to all residents.”

Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Community, Design, Future of Care, Leadership & Management, Merryfield, Real life, Social Care & Society, Social Care Strategy, Stone House, Workforce Development, Workforce Intelligence

In search of continuous progress in care

In search of continuous progress in care at Peverel Court Care

 

At Peverel Court Care, we embrace the opportunity to continuously improve our business and, as a result, the lives of our residents and staff. In this post, we wanted to explore further what a continuous improvement model is, and how our commitment is driving positive results.

Whilst there are a number of different methodologies for identifying and implementing opportunities for improvement, these all share a number of core principles. It is these upon which we have based our model for advancing the way in which we operate.

 

The core principles of continuous improvement

Beyond that, we have taken the following core principles upon which to base our programme of continuous improvement for our already award-winning care homes in Buckinghamshire and Oxfordshire:

As the first to test the GP Connect extension within Nourish, we will be shaping the way care environments interact with GP services and taking a significant step towards a joined-up care environment. We look forward to seeing how our care teams engage with GP Connect and the impact it will have on care practice.

  • Small steps rather than giant leaps are more likely to achieve progress. We have acknowledged that huge changes to the way we run the business are going to be much scarier and more time consuming than smaller changes. So we’re focusing our efforts on identifying opportunities that can be implemented much more quickly, in order to ensure constant progression. This allows fast improvements in the day-to-day lives of our residents and staff, rather than strategic shifts that will take much more time to realise.
  • The thoughts, ideas and experiences of our employees are invaluable. Our leadership team understands that no-one understands the challenges and opportunities in the business better than the people who work in it everyday. That’s why we want to know which elements of their jobs and our processes, activities and communications are sticking points for our team. This helps us to identify opportunities for us to make improvements that will benefit our staff and residents every day, and help us to make constant progress towards a better business.
  • Incremental changes can usually be implemented very cost-effectively. Our leadership team has noted that when receiving feedback from the team, the focus is often on smaller changes which can be implemented without a huge amount of expense, yet can make a big impact. Indeed, it has been noted that many ideas from employees involve simplifying processes rather than complicating them. This is a great way to ensure that every step we make adds value to our residents and staff, and reduces wasted time and effort. This insight from employees is therefore fundamental to our continuous improvement programme.
  • Encouraging employees to own and drive our continuous improvement program. Whilst appreciating the importance of the key insights we can gain from our team, and the way we can utilise these to progress the business, we’re asking for even more from our team. We want them to be proud of the business in which they work, and therefore believe that it’s important for them to not only buy into what we’re doing, but to proactively contribute to the direction of our improvement programme.
  • Reflecting on our improvement. Ensuring a constant feedback loop is essential for the success of our continuous improvement programme. Open communication throughout the improvement process is critical to ensuring that the changes we make are making the desired improvements. We know that not every idea, or the way we attempt to make change, will be a success. Therefore, keeping track of and communicating our successes and failures will help us to learn more and improve even our continuous improvement programme.
  • Measuring the success of improvement. It’s vitally important that we don’t just make changes, but that we measure their effectiveness. This might be in the form of time or cost savings, but equally it could be in terms of quality of life improvements for our staff or residents. By measuring the impact that our changes make in the pursuit of improvement, we’re better able to determine whether that change could also be applied successfully to other similar challenges in the business.

 

Creating a sound continuous improvement programme

A sound continuous improvement programme should be able to demonstrate a number of features which Peverel Court Care’s leadership team aim to embrace:

  • Baseline – the current situation the service is trying to change
  • Planning – improvements and the expected benefit to the care recipient
  • Monitoring – systems to monitor a new process or activity during its implementation
  • Evaluation – systems to monitor a process or activity once it has been implemented, which should help ensure its sustainability and capture the actual improvements.

The following framework has been utilised to help drive and support the process and to ensure that all changes we make are fully aligned to our business strategy and values:

  • Care recipient focus
  • Strategic planning and implementation
  • Involvement of key stakeholders; crucially ensuring that staff feeling involved and listened to
  • Innovation – particularly in terms of gathering ideas from staff
  • Regular monitoring and evaluation.

Progress to date from our continuous improvement programme

At Peverel Court Care, our continuous improvement programme has already been in place for a little while. So we wanted to share a couple of great examples of how it’s already working for us as we seek to improve the day-to-day lives of our residents and staff.

One recent example came from Hillary, one of our Activities Coordinators, who proposed a number of suggestions, including “Around the world through takeaway”, “Virtual family time” and “Glam day ladies club”. There were some brilliant ideas, and we have already incorporated suggestions such as the bespoke takeaway evenings, which take our residents to different places around the world via their cuisine. 

We are also implementing quarterly reverse mentoring sessions with our CEO. These sessions are constructive and fun, and allow employees to tell the CEO what they would do differently and why. We’ve found this opportunity has improved insight and communication across management and employees.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care Home Recruitment, Care Management, Community, Future of Care, Leadership & Management, Merryfield, Real life, Stone House, Workforce Development, Workforce Intelligence

How our carers feedback helps us stay on top of running a leading care business

How our carers feedback helps us stay on top of running a leading care business at Peverel Court Care

 

At Peverel Court Care, we know that whilst we have an excellent reputation for the care that we provide to our residents and for the way we look after our staff, there are always opportunities to do even more. That’s why we partnered with local business WorkBuzz last year, to conduct regular staff surveys to obtain carer feedback and to identify areas for further improvement.

 

The surveys help gather real-time feedback from staff across our care homes, gathering vital understanding, and helping to build a more inclusive culture. All survey responses are anonymous and they are sent twice a year to the entire team, allowing us time to formulate and implement action plans, and gain vital regular insight.

 

Benefits of employee feedback in the care sector

Whilst most care businesses will be quick to acknowledge that feedback from residents and their families is crucial in driving improvements in service delivery, taking regular feedback from carers and other employees is equally important.

In post pandemic and post Brexit Britain, the recruitment and retention of staff is a universal challenge for care businesses. Ensuring that we’re listening to our employees, and then working to address their concerns and implement their suggestions will help to not only improve the services we deliver, but also to reduce the friction that our team experiences in their day-to-day work. In turn, this then helps us to better retain our talented team and to make their working lives, in some small way, less stressful and challenging wherever we can.

nibusinessinfo.co.uk is the official online channel for business advice and guidance in Northern Ireland. In a recent article they described how “Encouraging your staff to voice their ideas and contribute to finding better ways of doing things can have a positive impact on your business performance”.

Amongst the key business benefits of encouraging staff feedback, opinions and ideas, they identified:

  • Better awareness – you will be more aware of what is going on at every level of your business
  • Increased productivity – it helps to increase employee engagement, motivation and productivity
  • Business solutions – you may find solutions to business problems that otherwise may not have been established
  • Innovation – it encourages effective decision making and drives innovation
  • Valued contribution – it helps employees to feel that their contribution to the business is valued
  • Staff retention – it encourages employee retention and reduces staff turnover because employees feel more valued and allied to your business and its goals
  • Adaptability – improved communication helps with organisational change and cultural change

 

What changes have been implemented as a result of staff feedback?

In addition to the scores and carer feedback, we received several anonymised comments in particular that were extremely insightful and which we have been able to take action on to make rapid improvements to the way in which we operate the business day-to-day.

Overall, there was a theme in the feedback with people commenting on staffing numbers during covid. We recognise it was an incredibly challenging time and we recognise in particular that the most important resource in any care service is the team. That’s why we know that not only our growth, but our ongoing performance, will ultimately be determined by the effectiveness of our recruitment strategies and implementation.

In addition to the scores and feedback, we received several anonymised comments in particular that were extremely insightful and which we have been able to take action on to make rapid improvements to the way in which we operate the business day-to-day.

Laura will assist us all with the implementation of the recruitment and retention strategy, assist the in-house recruitment and retention schemes, work with the local community, digital media partners, and industry contacts to ensure Peverel Court Care is a leading care employer in the local market; attracting and retaining high quality candidates with caring values.

Laura will also assist in developing defined career pathways, and will work with staff across our award-winning care homes in Buckinghamshire and Oxfordshire to refine our rewards and recognition package.

We will also be implementing new software that promotes our employee referral programme, providing our staff with direct access to refer candidates and secure vouchers, making this quicker and easier for them to do.

Other projects we are working on that will assist employees include introducing an electronic rota system. Again, we’ve listened to their feedback and noted the challenges they’ve raised and believe this will streamline processes around payroll and annual leave. An electronic system will provide staff with more transparency prior to receiving their pay, simplifying shift work, and minimising errors. We are currently reviewing suppliers and hope to implement this new solution in the coming months.

There are also other projects we hope to implement in the next 6-12 months based on feedback received, including updating our nurse call systems, and electronic medication administration.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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