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How choice is at the heart of happiness and delivering high-quality adult care provision

How choice is at the heart of happiness and delivering high-quality adult care provision at Peverel Court Care

 

At Peverel Court, one of our core values as a business is Service Quality and we aim to provide an unsurpassed service that delivers exceptional care to our residents and their families.

In order to achieve this, we aim to nurture a culture of positivity within the business. We are approaching this by focusing on achieving continuous progress in small increments, rather than through an immediate transition to perfection. We’re also committed to the principle that “choice equals happiness” and that is why we ensure that choice is at the heart of decision making across the organisation.

 

Happiness of our care home staff

Fundamental to delivering a culture of positivity in the business is the happiness of our staff.

Therefore, at Peverel Court Care we have implemented a number of initiatives aimed at supporting our team and giving them flexibility in their working lives. This includes rewards and recognition programmes, career development pathways and our Employee Assistance Programme. The Employee Assistance Programme is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, our helpline is available 24/7, 365 days a year so they will always have the support they need.

We also provide our team with the Employee Support Hub, powered by Health Assured, which gives them access to qualified therapists over the phone or via live chat.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP as we appreciate how tricky it can be to schedule appointments around working hours. The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet, or Wi-Fi access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing.

 

Choice, Happiness and Productivity

Research by Oxford University’s Saïd Business School, in collaboration with British multinational telecoms firm BT, has found a conclusive link between happiness and productivity.

The authors of the report stated that while the link between happiness and productivity has previously been discussed often, their study provides the first causal evidence for this relationship.

“There seems to be considerable room for improvement in the happiness of employees while they are at work. While this is clearly in the interest of workers themselves, our analysis suggests it is also in the interests of their employers.

There has never been such strong evidence. We found that when workers are happier, they work faster by making more calls per hour worked and, importantly, convert more calls to sales.”

Professor Jan-Emmanue De Neve, Saïd Business School, University of Oxford.

 

8 Factors That Determine Workplace Happiness and Productivity

A recent article suggested 8 key factors which help to determine workplace happiness and, as a consequence, productivity. These were:

  • A Healthy Workplace Environment
  • Team Building Activities
  • A Good Work-Life Balance
  • Workplace Flexibility
  • Appreciation
  • Growth Potential
  • Autonomy
  • Transparency

 

Happiness in our care homes

At Peverel Court Care, we are embracing the advice of experts and attempting to provide choice and support to ensure that our workforce remains happy, committed and productive.

As a result of these and other initiatives over many years, we are delighted to retain a long-serving, experienced and dedicated staff across our award-winning care homes in Buckinghamshire and Oxfordshire.

And it is our team who utilise their experience, expertise and positivity to continue to deliver exceptional care to our residents. Through supporting our staff and ensuring that they are happy and have choices in their work, we are also ensuring the happiness and ability to choose for our residents.

That is one of the many reasons why at the 2022 carehome.co.uk Awards, Peverel Court Care were again recognised as one of the Top 20 Rated Small Care Home Groups in the UK. We couldn’t have achieved that without our staff and would like to express our gratitude for their continued hard work and dedication.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Dignity, End of Life Care

Residents and their families review Peverel Court Care

We’re lucky enough at Peverel Court Care that we receive positive reviews on a daily basis. The staff working in our three properties, Bartlett’s Residential Care Home, Stone House Nursing Care Home and Merrryfield Nursing Care Home, are told by residents and their families that they’re happy with the care we provide on a daily basis.

We’re recommended on carehome.co.uk with a rating of 9.7 and above. Our resident surveys, which are completed on a relatively frequent basis, rate us as outstanding. The experts agree too, you may have read recently that we received two excellent reviews, one from Oxfordshire County Council and another from the Care Quality Commission.

Of all of the reviews of our care we receive, we value those from our residents and their family members the most. We thought you might like to hear some of the words they have spoken about some of the most important aspects of our care.

The state of our homes

Everyone wants to live in a comfortable home – one that is clean and tidy, comfortable and attractive.

At Peverel Court Care, all of our rooms can be tailored to the individual tastes of their occupants. Our communal areas, like the lounges and the dining rooms, are dressed the very highest standards. Even the gardens are scenic and beautiful. In the next few months we’ll be renovating them with the input of our residents, who have been asked to tell us which parts of it they enjoy the most and what they would most like to see built in the grounds.

One of our residents recently said they felt as though they were in a restaurant every time they ate in our dining room, and a relative recently said that our homes are “spotlessly clean.”

Dignity

Dignity is important to everyone. We all wish to be treat with it, especially when we are older and vulnerable.

A family member of one of our residents recently said of her uncle, “The care and attention and patience of the staff with all residents was very apparent. They are all treated with dignity and respect and their concerns listened to.”

Another said, “The patience of the staff, nursing care, and dignity with which the residents live I find humbling. An excellent care home and highly recommended.”

End of life care

We accept some people into our care in the very last stages of their lives. This is a troubling time for both residents and for the people who love them. It’s important that people have access to pain relief and care of a high quality during this time, to make the final stages of their lives as comfortable as possible.

One family member recently said of our end of life care, “Though his stay was brief, the nursing care, personal care and pastoral support that he received was excellent. Nothing was ever too much trouble for them. My desire that dad would be as pain free and as comfortable as possible in his final weeks were met.”

Happiness is key

One of our family members recently said of her uncle, “My uncle spent the last 3.5 years of his life here. He was very happy here and saw the staff and other residents as his family.”

People want happiness for themselves and for those they love. We want it for all of our residents. Nothing makes us happier than hearing that our residents are happy.

If we’re striving for happiness for our staff and happiness for our residents, then high quality care is happening. There is no other way to achieve it than to make sure that our staff and residents are content. We believe that our efforts towards happiness are the reason we receive reviews as positive as the ones you have read above. It is a theme running through all of the care we provide. It always has been, and it always will be.

For more information on Peverel Court Care, please contact us.

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