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The drive to be outstanding

Peverel Court Care’s Stone House nursing home in Buckinghamshire receives overall 'Good' with Outstanding in 'Responsive' in latest CQC inspection

Stone House receives overall ‘Good’ with Outstanding in ‘Responsive’ in latest CQC inspection

Peverel Court Care’s Stone House has received it’s latest glowing inspection report from the CQC, which included an ‘Outstanding’ rating in assessing our ability to be Responsive.

We were also rated as ‘Good’ in the four other assessment categories, which evaluate whether the home is considered by the inspectors to be Safe, Effective, Caring and Well-led.

The overall CQC rating awarded for our Buckinghamshire nursing home was ‘Good’ based on the most recent inspection, which was carried out on 26th February 2019.

Some of the comments from the inspector’s report included:

“Care was exceptionally person-centred and focused on ensuring people with dementia lived as independent lives as possible. The care was designed to ensure people’s maximum independence was encouraged and maintained.”

“People experienced positive outcomes regarding their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.”

“Staff received good supervision and training, which provided them with the knowledge and skills to enable them to provide good care. There was a workplace culture that was open and honest. Staff told us they felt supported by the manager and they could speak with them at any time.”

 

Our outstanding Stone House team

 

While the report is indicative of a well-managed and caring environment for residents and staff alike, we’re not resting on our laurels. We will continue to strive for Stone House and the other Peverel Court Care homes in Buckinghamshire and Oxfordshire to be recognised as ‘Outstanding’ across the board in future reports. Preet Shergill, Associate Director of Peverel Court Care, commented:

 

“We are proud to say that we are surrounded by staff who strive for continuous improvement, innovation and provide exceptional elderly care. The very positive CQC inspection report is testament to the outstanding work of the Stone House team, volunteers and the Buckinghamshire community.”

 

The CQC inspection report follows hot on the heels of our recent “Top Care Home Group” award win at the carehome.co.uk awards (you can read more here), which was based on positive reviews from our residents and their families, including the following from the daughter of one of our Stone House residents:

This care home is amazing. It is run by the manager and the most caring staff, many of whom have been with the company for years. The care they give their residents is second to none and the home provides them with lots of entertainment and you can see the residents enjoying these events. The meals they provide are all prepared fresh every day by the resident chef. The atmosphere when you visit the home is also something, welcoming and lots of laughter all around. A super home and I can thoroughly recommend it.

 

The future for Stone House nursing home, Aylesbury

 

As part of our journey towards ‘Outstanding’ at Stone House, we are implementing a number of upcoming initiatives, including:

  • The introduction of bespoke training and development pathways’ for Healthcare Assistants, Registered Nurses and all other departments of the Peverel Court Care team
  • Rewards and recognition of staff for various achievements and milestones, such as high levels of attendance, attaining NVQ qualifications, referring new staff members, years of service, and the receipt of special praise via relatives
  • New and improved technology infrastructure
  • Non-clinical customer service training for all staff

We believe that by recruiting, developing, rewarding and retaining the best possible staff to deliver care to our residents within the idyllic setting of Stone House, we can continue to improve on the incredible levels of service for which we’re already being recognised.  

The full CQC inspection report can be read here

Merryfield

Accolades from residents for Merryfield Nursing Home during CQC inspection

hpXPUAJBpIzhsk_bWDZPadmqjd0NGSi4ZaPNtEPISJoWhen inspectors from the Care Quality Commission (CQC) came to inspect Merryfield Nursing Home in Oxfordshire, the feedback from residents and relatives was extremely reassuring. The inspection was carried out to rate the service, check the overall quality of the service, and determine whether the nursing home fulfilled the legal regulations mandated by the Health and Social Care Act 2008.

Uncompromising safety

Our residents informed the inspectors they felt safe and secure at Merryfield Nursing Home. Some of the wonderful comments residents had to say include:

  • “It’s a very safe place”
  • “I am very safe thank you”

Even relatives of residents said the nursing home maintained high safety levels:

  • “Safety is a priority at Merryfield”
  • “I have never been concerned people are unsafe, it’s a good home”
  • “No concerns whatsoever with regard to safety”

The detailed CQC inspection report concurs with the observations made by residents and their relatives.

Effective and efficient service

When queried about the Merryfield Nursing Home staff, residents said they were effective. Comments such as the following highlight our commitment to personalised and quality care and service:

  • “The staff understand what I need, they are effective yes”
  • “The staff understand my needs very well”
  • “The staff are excellent, they know what they are doing”
  • “Very knowledgeable, really happy with the staff”

The CQC reported that when a resident became anxious by the inspectors’ presence, Merryfield staff helped the resident calm down, revealing how caring our well-trained staff are.

Exceptional elderly care

Comments such as “The staff are very caring, lovely people”, “They are all angels every one of them”, “It’s just a very homely caring culture”, and “People are very well cared for both mentally and physically. They are treated with respect”, demonstrate the dedication Merryfield management and staff have towards exceptional elderly care and residential care.

At Merryfield Nursing Home, exceptional elderly care is an everyday affair. The CQC inspection report reaffirms Merryfield’s reputation for setting benchmarks for care standards. We would like to take this opportunity to thank all of our residents, relatives, and fantastic staff for making Merryfield such a pleasant place to live.

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