Best Care Practices, Business, Care Home Recruitment, Leadership & Management, Real life, Social Care Strategy

Values based interviewing

Values based interviewing at Peverel Court Care

 

At Peverel Court Care, we are partnering with Skills for Care to embed values-based interviewing into the recruitment process across all of our care homes. This is part of a wider recruitment project, and underlines our commitment to a tried and tested method which helps enable us to demonstrate our core values in everything we do.

 

The underlying principle of taking a values-based approach to recruitment is to ensure a strong alignment between the culture and values of our business with the values and behaviours of potential members of staff. Utilising the well-established framework and processes of the values-based interviewing process gives us critical insight into whether a candidate is a good fit for our business and the values upon which we base our care service provision.

 

Values-based recruitment

Skills for Care describe values-based interviewing as:

Values-based recruitment is a values-based approach to the attraction, selection and induction of staff and volunteers which enables employers to understand an individual’s values, behaviours and motivations and assess whether they align with the values, culture and expectations of the individual or organisation.

There are five key steps involved in the successful implementation of a values-based approach, each of which plays a key part in attracting, selecting and embedding new employees to the business who will be a good fit for the values of the organisation. 

Skills for Care define these as:

  • Articulate – how the employer or organisation identifies what its values and associated behaviours are and crucially how it communicates and articulates these values and behaviours to potential and existing staff, volunteers and other stakeholders. 
  • Attract – how the employer or organisation uses its values and behaviours to target the sort of people they want to apply and to give those people a realistic preview of the culture, values and expectations of the employer in adverts, on their website and in other recruitment activities. 
  • Apply – how the employer or organisation designs its application process to ensure that candidates understand and can demonstrate the employer’s values and behaviours in the application process to encourage candidates to self-select themselves. It’s also how the employer focuses on shortlisting only those candidates who share the same values and who will fit with the culture. 
  • Assess – how the employer or organisation uses a range of selection tools including values interviews, role plays, client/person supported interactions and psychometric tests to assess whether candidates have the values, behaviours and attitudes that the employer is looking for. 
  • Assimilate – how the employer or organisation takes the information it discovers about new recruits through the assessment process and uses that information to inform the way in which the individual is inducted, supervised, trained and managed. It’s also how the employer sets clear expectations of all staff and volunteers about their behaviour in the workplace, ensuring people understand and role model that behaviour once recruited.

 

Our core values

Several years ago we invited all of our employees to complete a core values survey, where they were given the chance to rank a shortlist of suggested core values in the order which they felt was the closest match to the company they wanted Peverel Court Care to be.

The resulting values are different to those of many other organisations because they carry real weight. The entire business was involved in their creation, and they have been discussed and agreed by everyone across the organisation. This means they have total buy-in from top to bottom of the company.

Our chosen values are:

  • Resident Focus – Commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.
  • Passion – Care about our work and taking pride in what we do. Committed in heart and mind.
  • Integrity – We uphold the highest standards of integrity in all of our actions. Behaving with the highest levels of integrity is fundamental to who we are.
  • Service Quality – We provide an unsurpassed service that delivers exceptional care to our residents and their families.
  • Care For Our Communities – We serve and support a local experience. The unique character of each home is a direct reflection of a community’s people and culture.

 

Values-based interviewing

In line with the values-based recruitment process, at Peverel Court Care we are ensuring that our core values are a fundamental part of our recruitment process from start to finish. By ensuring that our values appear in our job adverts and role descriptions, we are facilitating a self-selection process amongst prospective applicants. 

We also utilise a number of values-based questions within our application process, re-enforcing the connection between the values we’re looking for in future employees and those by which we operate the business on a day-to-day basis.

During the interview process, we include a values-based interview, during which we’re able to further explore, and get examples of, the kinds of values which are inherent to the interviewee, and to measure how closely these align to those of the business.

Finally, as part of our onboarding and induction process, the values are further demonstrated both in terms of the standards and expectations that are communicated, but also in the way those delivering the induction exhibit the Peverel Court way of doing things.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care Home Recruitment, Future of Care, Leadership & Management, Merryfield, Real life, Stone House, Training & Development, Workforce Development, Workforce Intelligence

Careers in adult social care

Careers in Adult Social Care at Peverel Court Care

 

As the Department for Health and Social Care launch their major new recruitment drive for the social care sector “Care for others, make a difference” we take the opportunity to explore some of the career opportunities and initiatives designed to encourage people to consider careers in adult social care.

 

At Peverel Court Care, we have long appreciated the dedication and commitment of our team, who work tirelessly to provide exceptional levels of care to the residents of our care homes in Buckinghamshire and Oxfordshire.

 

The Values that make a Great Carer

Building on the existing “Every day is different” campaign, the latest campaign features new messaging which enhances the current need for further urgent recruitment in the sector. It focuses on encouraging those people who possess the desired values to consider a future in providing care.

Under the strapline We need you now. They need you always, adverts will run across national broadcast and online TV, radio, social media and online to inspire people to make a difference now by working in social care.

Public Health England

For the management team at Peverel Court Care, looking at values when assessing someone who is interested in a career in adult social care is something we have long considered important. Underpinning this belief is the development of a set of core values which we strive to adhere to as a business and the recruitment processes we have put in place to align our selection process with those values. As such, we consider this new national initiative to be a fantastic way for the sector as a whole to ensure it is sufficiently staffed, both now and in the future.

 

Career Pathways in Adult Social Care

While recruiting staff who share the values required to provide high levels of care is important, that is just the first step. Retaining and further developing high-performing staff within the business, and the sector as a whole, for the longer term is another challenge in itself.

Peverel Court Care have long utilised career pathways for several key roles, including Healthcare Assistants and have seen a number of our staff who have joined the business as carers promoted into management roles.

After we have recruited new members of staff, we first ensure that they have the relevant training to do their jobs today. However, we also develop longer term plans to help them continue to learn and develop so that they will want to stay with us for much longer than the industry average. We work closely with ambitious Healthcare Assistants at each of our care homes to support them through the new Assistant Practitioner course at both Oxford Brookes University and Buckinghamshire New University.

We aim to provide a structured pathway for those with aspirations to develop and progress their careers in adult social care. Upon completion of the Assistant Practitioner course – our staff then have the option to complete a further course to become a qualified Registered Nurse. We also provide access to the Level 5 Diploma in Leadership for Health and Social Care for those looking to pursue a managerial career pathway.

We also work with training provider Hemsley Fraser and all of our Registered Managers attend at least one course per year. Despite the challenges of COVID-19, we are still committed to this in 2020, and the managers will be attending virtual courses.

 

Carer Happiness means Resident Happiness

Promoting continuous learning, development and career pathways is fundamental to the long-term staff requirement planning we have in place for the business. Going hand-in-hand with this, we have introduced staff reward and recognition programmes, which allow us to thank our dedicated team for their commitment. 

While we already had a number of recognition programmes in place, the challenges of COVID-19 that have been faced globally during this year have lead to the introduction of a number of other initiatives to support our staff. By supporting the employees who ensure the consistent, high levels of care for the residents of our homes, we hope that we have made the difficulties faced this year as manageable as possible.

We hope that by investing in making our staff feel valued and by enabling them to progress their careers in adult social care with us via the new career pathways, Peverel Court Care can continue to buck sector-wide staffing trends and to maintain the exceptional levels of care for which we’re renowned.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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