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How choice is at the heart of happiness and delivering high-quality adult care provision

How choice is at the heart of happiness and delivering high-quality adult care provision at Peverel Court Care

 

At Peverel Court, one of our core values as a business is Service Quality and we aim to provide an unsurpassed service that delivers exceptional care to our residents and their families.

In order to achieve this, we aim to nurture a culture of positivity within the business. We are approaching this by focusing on achieving continuous progress in small increments, rather than through an immediate transition to perfection. We’re also committed to the principle that “choice equals happiness” and that is why we ensure that choice is at the heart of decision making across the organisation.

 

Happiness of our care home staff

Fundamental to delivering a culture of positivity in the business is the happiness of our staff.

Therefore, at Peverel Court Care we have implemented a number of initiatives aimed at supporting our team and giving them flexibility in their working lives. This includes rewards and recognition programmes, career development pathways and our Employee Assistance Programme. The Employee Assistance Programme is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, our helpline is available 24/7, 365 days a year so they will always have the support they need.

We also provide our team with the Employee Support Hub, powered by Health Assured, which gives them access to qualified therapists over the phone or via live chat.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP as we appreciate how tricky it can be to schedule appointments around working hours. The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet, or Wi-Fi access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing.

 

Choice, Happiness and Productivity

Research by Oxford University’s Saïd Business School, in collaboration with British multinational telecoms firm BT, has found a conclusive link between happiness and productivity.

The authors of the report stated that while the link between happiness and productivity has previously been discussed often, their study provides the first causal evidence for this relationship.

“There seems to be considerable room for improvement in the happiness of employees while they are at work. While this is clearly in the interest of workers themselves, our analysis suggests it is also in the interests of their employers.

There has never been such strong evidence. We found that when workers are happier, they work faster by making more calls per hour worked and, importantly, convert more calls to sales.”

Professor Jan-Emmanue De Neve, Saïd Business School, University of Oxford.

 

8 Factors That Determine Workplace Happiness and Productivity

A recent article suggested 8 key factors which help to determine workplace happiness and, as a consequence, productivity. These were:

  • A Healthy Workplace Environment
  • Team Building Activities
  • A Good Work-Life Balance
  • Workplace Flexibility
  • Appreciation
  • Growth Potential
  • Autonomy
  • Transparency

 

Happiness in our care homes

At Peverel Court Care, we are embracing the advice of experts and attempting to provide choice and support to ensure that our workforce remains happy, committed and productive.

As a result of these and other initiatives over many years, we are delighted to retain a long-serving, experienced and dedicated staff across our award-winning care homes in Buckinghamshire and Oxfordshire.

And it is our team who utilise their experience, expertise and positivity to continue to deliver exceptional care to our residents. Through supporting our staff and ensuring that they are happy and have choices in their work, we are also ensuring the happiness and ability to choose for our residents.

That is one of the many reasons why at the 2022 carehome.co.uk Awards, Peverel Court Care were again recognised as one of the Top 20 Rated Small Care Home Groups in the UK. We couldn’t have achieved that without our staff and would like to express our gratitude for their continued hard work and dedication.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Food & Drink

Bite-sized nutrition at Peverel Court Care

There are two things everyone knows about food. Firstly, it is intrinsically linked to health and wellbeing. Secondly, it is unquestionably linked to happiness and contentedness for most people. For these reasons, the food we feed our residents has to be two things in order to keep them happy and well – tasty and nutritious.

Every day, our residents are given a menu from which they can choose one of several healthy and delicious options for breakfast, lunch and dinner. They can choose whether they want to eat this food in their rooms or in our dining room, where they can socialise with other residents.

Some of the vegetables we use in our meals come from our very own gardens and are prepared in our very own kitchens. Our gardeners are becoming so good at growing them that we often have vegetables left over, which we offer to the families of our residents.

But because of the happiness food provides, occasionally we have to give our residents the opportunity to eat some more indulgent as a treat. We host a fun activity called Resident Of The Day, in which each resident can choose what they want to eat – even if it isn’t on our menu. We’ve had some marvellous requests including Hungarian goulash, grilled seabass, fish and chips (specifically from the chip shop), and chicken shaslik and popadoms with chutney, which we had delivered from a local Indian restaurant. One of our residents even requested lobster, though he changed his mind in the end and settled for something else. We ask our residents what they would like in advance of their special day and then take the necessary steps to make sure they get it. They can even order puddings.

Nutrition has a serious side, so we do weigh our residents to make sure that they remain within a healthy weight-range. If any of our residents lose 2kg or more in a month, which is extremely rare, we take several immediate steps to make sure they move back into their healthy weight-range, including monitoring their weight weekly and referring them to GPs, dieticians and speech and language therapy for swallowing assessment as soon as possible. Weight-loss is usually nothing to do with a dislike of food, so we have to work quickly to work out if there are any underlying illnesses or issues. We can then work towards making our residents feel better.

But it’s all mostly good news. We get great reviews about our food in our resident’s surveys. We think this is because we work so hard to make sure our residents likes and dislikes are noted in their care plans, as well as working hard to accommodate their dietary requirements. We will do our research to meet the needs of any food requirement our residents have, both pre-admission and in an on-going, evolving care plan.

Food is a big part of life for all of us. There is no reason our love for it should end when we move on and live in a care home environment. We would like to thank our kitchen staff, who work tirelessly to make sure our residents are kept healthy and happy through delicious, nutritious menus – and for making sure they’re kept satisfied with the odd treat, too!

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