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CQC Strategy and our plans

CQC Strategy and our plans at Peverel Court Care

 

The Care Quality Commission (CQC) have launched a new strategy which is aimed at changing the way in which care is regulated, so as to improve service delivery for users. We decided to explore how the new CQC strategy will impact the sector, and were pleased to find that at Peverel Court Care we already have projects in progress that align with all four pillars of the new strategy.

 

Whilst announcing the new strategy, the CQC have declared their ambitions for the positive impact it will have on the provision of care services across the country:

What we’ve learned from the past five years puts us in a better position for the future. Our new strategy combines this learning and experience and we’ve developed it with valuable contributions from the public, service providers and all our partners. It means our regulation will be more relevant to the way care is now delivered, more flexible to manage risk and uncertainty, and will enable us to respond in a quicker and more proportionate way as the health and care environment continues to evolve.

This new strategy strengthens our commitment to deliver our purpose: to ensure health and care services provide people with safe, effective, compassionate, high-quality care and to encourage those services to improve. Our strategy is purposefully ambitious, and to implement it we will need to work closely with others to make it a reality. We’ll review this strategy regularly so we can adapt to changes and be prepared for what the future holds.

Our purpose and our role as a regulator won’t change – but how we work will be different.

 

People and communities

CQC Strategy:

Regulation that’s driven by people’s needs and experiences, focusing on what’s important to people and communities when they access, use and move between services

Peverel Court Care:

Two of the five core values on which we focus the Peverel Court Care business directly relate to People and Communities, putting it at the very heart of what we do.

Resident Focus: Commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.
Care For Our Communities: We serve and support a local experience. The unique character of each home is a direct reflection of a community’s people and culture.

During COVID-19, this included our Thinking of You initiative and our innovative use of technology to support both our residents and the community.

 

Smarter regulation

CQC Strategy:

Smarter, more dynamic and flexible regulation that provides up-to-date and high-quality information and ratings, easier ways of working with us and a more proportionate response

Peverel Court Care:

We are acutely aware that the world is constantly evolving, and at Peverel Court Care we’re always looking to be at the forefront of innovation in social care. We have been quick to embrace technology that is able to enhance the service we deliver.

During the COVID-19 pandemic, we were able to quickly implement the use of a number of cutting edge technologies to help mitigate the risks faced by our residents and employees.

Our migration to digital care plans is another example of Peverel Court Care leading the sector to implement solutions which will, in the future, better enable the CQC to remotely monitor and care providers, allowing them to make more timely interventions when necessary. 

It is businesses like ours that blaze a trail which will eventually become ‘the norm’ and facilitate better care across the sector.

 

Safety through learning

CQC Strategy:

Regulating for stronger safety cultures across health and care, prioritising learning and improvement and collaborating to value everyone’s perspectives

Peverel Court Care:

At Peverel Court Care, we firmly believe that ongoing learning and development is integral to maintaining the highest standards of service provision. That’s why we provide our employees with ongoing learning and development opportunities, whatever their role.

We have also introduced a number of career pathways, including for healthcare assistants, supported by learning and development, in order to upskill and train our team for rewarding careers in social care.

 

Accelerating improvement

CQC Strategy:

Enabling health and care services and local systems to access support to help improve the quality of care where it’s needed most

Peverel Court Care:

At Peverel Court Care, we are always keen to embrace new ways of working which will assist our talented team to deliver the best levels of care to our residents. That is one of the reasons why we are helping to shape the future of digital skills in social care by partnering with Skills for Care, Digital Social Care and other stakeholders in developing a resource which can help accelerate innovation in social care across the country.

We have also transitioned to the use of digital care plans which supports the coordination of care teams to ensure that care is still centred around the person. GPs, district nurses and hospitals can all engage remotely with residents based on observations made available to them remotely – enabling coordination to happen between social care and health.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Care Home Maintenance, Care Management, CQC Inspection, Health and Safety, Infection Control, Leadership & Management

Bartlett’s CQC Inspection

Peverel Court Care Bartlett's CQC Inspection Infection Prevention Control Aylesbury Buckinghamshire

 

In response to the challenges of the COVID-19 pandemic, the Care Quality Commission (CQC) have introduced new Infection Prevention and Control (IPC) inspections in order to share good practice, uphold high quality care and keep people in care safe.

 

CQC Infection Prevention and Control (IPC) Inspections

It is no surprise that the CQC view effective infection prevention and control as “essential” in the fight to protect people from acquiring COVID-19 and that care homes “need to make sure they are taking action to minimise the risk of cross-infection”.

As a result, the CQC have introduced IPC inspections as part of their response to the coronavirus pandemic in order to check on “the preparedness of care homes in relation to infection prevention and control”.

Kate Terroni, Chief Inspector of Adult Social Care at the CQC stated:

We’re committed to ensuring safe, effective, compassionate and high-quality care and are working with the Department of Health and Social Care and others to support the care system through winter. We have seen some providers using innovative and exciting practices to keep people safe. They have been supported by staff who have gone the extra mile to keep the people in their care healthy, stimulated, and as independent as possible, while keeping family members and carers informed and engaged. 

By continuing to monitor and inspect these care locations we have and will continue to take action to protect people, share best practice and support providers to protect against the spread of COVID in care homes.

 

CQC IPC Inspection – Bartlett’s Residential Care Home

Following an IPC inspection by the CQC at our Bartlett’s Residential Care Home in Stone, near Aylesbury, in Buckinghamshire on 18th February 2021, we have now received our report. This was a targeted inspection looking at the infection control and prevention measures that Peverel Court Care have in place. This inspection took place on 18 February 2021 and was announced.

In response to the pandemic and our need for first-class infection control now more than ever, we have introduced a new Testing Co-ordinator role. The Covid-19 Testing Coordinator plays a vital role in ensuring the health and safety of our visitors, colleagues, and residents, by providing an optimum level of direct administration and organisational support. The purpose is to enable us to adopt best practice and identify continuous improvement opportunities for our homes in order to streamline and formalise effective customer service processes.

To find out more about some of the initiatives we have put in place to ensure outstanding infection control in our care homes, please visit our previous article here.

 

Bartlett’s IPC Inspection – CQC’s Summary of Findings

Bartlett’s Residential Home is a care home located in Stone, Buckinghamshire and is owned by Peverel Court Limited. The home is registered to support older people, some who are living with dementia. The original building is a Victorian country house built in 1856, over the years it has been added to and now provides care and support for 50 people. At the time of our inspection 48 people were being supported.

The CQC found the following examples of good practice during our IPC inspection of Bartlett’s:

  • People were supported to keep in touch with their families throughout the COVID-19 pandemic. This included individual visitor plans as part of their care plan to make sure their social contact needs are met. There was a booking system in place to stagger visitors and visit times to minimise visitor numbers. Prior to each visit, visitors completed a lateral flow test and had the visitor expectations and procedures clearly explained.
  • Additional cleaning schedules had been introduced to reflect additional tasks such as cleaning of frequently touched surfaces. Regular audits took place which led to improvements and safety.
  • Staff and people using the service took part in regular testing for COVID-19. Additionally, staff carried out lateral flow testing twice a week, which enabled them to receive test results within 15-30 minutes. This helped the service to reduce the risk of spreading infection and allowed them to closely monitor and act immediately to ensure government guidelines can be followed where positive test results were discovered.
  • Staff told us the management team had been and continued to be supportive of staff, and risk assessments had been completed with staff who identified as facing higher risks. Managers were positive about the commitment staff had shown throughout the pandemic and a variety of initiatives had been implemented including ‘Thursday Thank Yous’ and personalised gift boxes.
  • There was a strong emphasis on the use of technology and innovation during the COVID-19 pandemic. This included the use of video technology to enable people to keep in touch with their families throughout the COVID-19 pandemic and collaborative work with NHSX (the unit tasked with driving digital transformation in the NHS).

We spoke to the Manager of each of our homes to find out whether there was anyone in particular who had stood out as a care hero over the past year.

 

Is the Service Safe? Bartlett’s CQC IPC Inspection Findings

How well are people protected by the prevention and control of infection?

  • We were assured that the provider was preventing visitors from catching and spreading infections
  • We were assured that the provider was meeting shielding and social distancing rules.
  • We were assured that the provider was admitting people safely to the service.
  • We were assured that the provider was using PPE effectively and safely.
  • We were assured that the provider was accessing testing for people using the service and staff.
  • We were assured that the provider was promoting safety through the layout and hygiene practices of the premises.
  • We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
  • We were assured that the provider’s infection prevention and control policy was up to date.

Read the full report on the CQC website here.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Safeguarding, Stone House

An inspection report to be proud of

Providing care is serious. Our staff have lives in their hands. Because we’re looking after so many people, and because they are often extremely vulnerable, unable to communicate or raise an alarm, like all registered care and nursing homes, we have to be inspected.

The Care Quality Commission (CQC) are the regulating body for care homes in England. It’s their job to visit all registered care homes on a regular basis and compile a comprehensive report, then rate this care home out of four over a series of categories. It’s these ratings that people should use when choosing care for themselves or their loved ones. A great rating should mean a thriving home. A bad one can result in your care home closing down.

We’re delighted to announce that a recent inspection at Stone House Nursing Home rated the care service ‘Good’ over every single category.

What’s nice about these reports is that we don’t just get to see our overall rating, but the report the inspector has written about us as well. This gives us an insight into how the inspector felt when they visited us and, we hope, how the friends and relatives of those we care for must feel as well. We were overwhelmed by the positive comments we received across all of the categories, which investigate if the service is safe, effective, caring, well-led and responsive.

The inspector spoke to our staff, residents and some friends and family who were visiting that day, and we couldn’t believe the final report. It was brimming with positive feedback from everyone.

Our residents

We were delighted by the comments of the people who live with us. After all, they’re who we are doing this for. Residents told inspectors that there was a large range of food and drink on offer and that they enjoyed our dining room. One is reported to have said, “The tables are always set in this beautiful dining room, I feel I’m eating in a special restaurant.”

They also commented on our activities, saying, “We have plenty to keep us occupied here.”

The inspector noted that we have a range of activities planned including quizzes, singing, word games, exercises and themed events, like our summer garden party and a celebration for the Queen’s birthday. When they visited they noted our staff spending time with our residents, and said they could tell our residents were enjoying this interaction.

We do everything we can to make sure those who live with us are happy and it’s wonderful to hear them tell a third party that they enjoy living with us very much.

Our relatives

When people need care, it’s often their relatives sourcing it for them. We know our families love their relatives fiercely. Concerned for their loved ones, they expect nothing but the best and will make sure they are getting it.

So we were happy to hear such positive feedback in the report from families. One said, “We moved here from another care home and the care here is absolutely fantastic and the team are outstanding.”

Another commented, “I visit most days and have absolutely no concerns about how my family member is cared for, the staff are brilliant, kind and caring.”

Our staff

Our staff received wonderful reviews from the residents, their families and from the inspector. People told the CQC that they are treated with dignity by our care workers and that their privacy is respected. A resident said, “All the staff here are so kind and nothing is too much trouble.”

We would like to extend a heartfelt thank you to the staff working at Stone House Nursing Home for their incredible teamwork. The excellent results of this report would not be possible without them. We would also like to thank the residents and their families who made such humbling comments. We are immensely proud to be so highly rated and we sincerely enjoyed reading that you like spending time here with us as much as we enjoy having you all around.

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