Bartletts, Property Development, Wellbeing

We’re Proud to Present Our Brand New Hambledon Wing

On 6th October this year, we are proud to be opening our new Hambledon Wing. This brand new area of Bartlett’s Residential Care Home is the result of years of planning and hard work.

The Hambledon Wing will make room for twelve new residents in our newly designed suites and although we can’t wait to provide high-quality care to even more people, the new area is about much more than that. Research by Age UK has revealed that those living with Alzheimer’s and dementia ranked being provided with opportunities to take part in ordinary, everyday activities almost as highly as they did receiving a quicker diagnosis and getting the right support. That’s why we altered our original plans, which had room for fourteen new residents, and changed the use of the space we would have used for those additional suites into recreational areas.

The Hambledon Wing boasts a cinema room, library, private dining facility, assisted bathing facility and reception room.

It will also lead into a brand new dementia-friendly garden which has been specifically designed with continuous paths to ensure residents always return to their starting point.With a transition from inside to outside that’s easy on the eye, our residents suffering from dementia can easily access and enjoy it without cause for concern.

The new garden isn’t the only element of the new wing that took meticulous thought and planning. We wanted to make sure that our new wing improved the lives of everyone we give care and support to. Our cinema room was decided upon because research shows that movies significantly improve quality of life for older people, especially those with dementia, and our library was decided upon because research has indicated that libraries in a care home contribute to improved mood and memory. (Can we provide some links, reference to the research about movies and books)

The new Hambledon Wing is our next step towards the highest quality care possible. We know it will have a hugely positive impact on the quality of life of our residents. We look forward to our new residents moving in and to the many happy memories that will be created.

Bartletts, Leadership & Management, Workforce Development

Our Very Well Deserved Staff Awards

We’re lucky enough to have teams staffed with dedicated and driven individuals, and we know that we must be capable of offering them more than just a job if we want them to stay with us. We spend an incredible amount of time developing our employees in the knowledge that we’re encouraging them to progress personally and professionally. For anyone who wants to stay at Peverel Court Care and work hard, there is a wonderful career to be had. A number of our employees have been with us for many years, progressing through the ranks and up into management positions.

We’re incredibly lucky to have our staff. Our recruitment teams do an excellent job at spotting the passion and talent we require when we’re looking for new people to join our teams. Those who work with us have a difficult job to do but, like most people who work in care, they often tell us that the sense of contentment they get from helping other people makes the more difficult parts of their job well worth the extra effort.

For us it’s really important that we’re able to give back to our employees, and one of the ways we do this is through our quarterly awards, in which an employee from each of our three care homes is nominated for their outstanding service. We know that these awards remind our employees how much we appreciate the work that they do and the commitment they show us.

When we give our awards to our employees, we also present them with something we know that they’ll appreciate, trying wherever we can to involve their family in all celebrations. Cecilia was this quarter’s nominee from Merryfield Nursing Care Home, and we rewarded her achievements with something we’ve been told she sincerely enjoys; a movie night at the cinema and a meal beforehand in Witney for her and her daughter Teresa.

At Stone House, our residents had given excellent feedback about the care three of our nurses were providing, so we rewarded them all with a quarterly employee award, a box of family chocolates and vouchers towards their Christmas shopping.

Our managers at Stone House said, “They were chosen because of their hard work and dedication to their job. Even when the carers have a full hand they still ‘muck’ in and help out to the best of their ability. They have been very flexible and have led by example. Their communication with the carers is second to none and even though we are experiencing a period of high dependency amongst the resident group – all of the residents are really thriving under their care. We have had a few residents who have passed away and they were able to do so with all of their dignity intact and wishes adhered to.”

We gave the same reward to Arlene at Bartlett’s, who was nominated for her hard work and dedication.

The care sector has difficulty holding on to its staff. The national average turnover rate for staff is 15%, but the care sector often struggles with a much higher rate of 32%. We’re proud to say that our own turnover rates are nowhere near this number. We believe this is partly due to making sure our recruitment processes are correct in the first instance, partly due to the training and development we give our staff, and partly due to the efforts we make to give our staff the recognition they deserve and make sure they know they’re appreciated. The job we all do can sometimes be a difficult one, and so we thank them for the excellent care they provide. Too often across our sector, a sector that relies so heavily on the competence and dedication of people, the extra effort staff make is not recognised. We’re happy to be one of the providers that gives as much back to it’s staff as it does to those we offer care and support to.

Stone House, Training & Development, Workforce Development

They’ve gone to great lengths to facilitate my studies

We pride ourselves on providing high quality care services. To do that, we need excellent leaders, who know how to steer teams of dedicated and committed staff, as well as frontline team members with excellent values and impeccable attitudes.

We’ve found this in Peter McClean, who works in Stone House Nursing Home. Peter has worked with us for eighteen months, and says he enjoys being part of a team that provide such high quality services.

“From my very first day it was clear that the service delivered to those in need at Peverel Court Care is of a very high standard. I have enjoyed being part of that type of outstanding care delivery, and contributing positively to the quality of life of those we care for.”

As we do with all of our managers who show desire to do so, we facilitated his studies towards a Level 5 NVQ Diploma in Management and Leadership. Peter showed an impressive attitude and ability and so, though he had joined us as a Registered Nurse, we promoted him to Deputy Manager of Merryfield Nursing Home. Our management teams have worked to support Peter since his career with us began. He’s now Care Manager at Stone House Nursing Home.

“Aside from training and academic growth, the Director and Senior Managers have always been very supportive and approachable, especially when I needed advice or consulting. This has enabled me to grow as a professional and as a person. Our Quality Assurance Manager Jill is always on hand to offer advice and guidance across all three homes. I found her help particularly worthy prior to our inspection in May, my first inspection in England, whereby I learned much from her experience. I find her role to be a great resource and asset to Peverel Court Care.”

Despite his enormous success at just 26 years of age, Peter’s aspirations don’t stop at his current position. He wants to further his career with Peverel Court Care as we continue to grow, and to become a registered manager. Our team of managers are strong, skilled and knowledgeable, and made up of individuals like Peter, who has the tenacity and dedication to progress as far as he wishes to go with us. We look forward to working with him into the future to provide care services that maintain quality of life, happiness and health for our elderly residents.

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