Care Management, Community, Future of Care, Stone House

Brush Party x Aylesbury Dynamos x Stone House Nursing Home Sponsorship Collaboration

Why?

At Peverel Court Care we Care for our Communities, thus we are the proud sponsors of the Aylesbury Vale Dynamos Under 14’s Girls Football Team.

Intergenerational activities have been proven to energise older adults and give a sense of purpose, especially when they are sharing their experience and skills. Shared activities across generations can also reduce a sense of isolation for older adults and potentially relieve or lessen depression. We know that loneliness and depression are a big concern for today’s residents. By providing a way for residents to interact with younger generations, they afford the opportunity to build lasting relationships. Intergenerational activities can also help different age groups relate and value one another – reducing ageism, breaking down stereotypes and increasing empathy.

Art in care homes can provide many opportunities for residents to use their imagination, make connections and reminisce. Arts participation offers a chance for residents to express themselves, learn a new skill (or return to an old one), and form a stronger sense of personal identity that can sometimes be diminished in care.

 

Who?

Aylesbury Vale Dynamos Under 14’s Girls Football Team – https://twitter.com/avdfcgirls

“Where painting gets social… it doesn’t matter if you have picked up a paint brush since school! A brush party is an unforgettable few hours of fun, friends and painting you’ll be talking about for weeks!”

https://brushparty.co.uk/

 

 

Outcome

Feedback from residents and the football team about Brush Party’s painting workshop was overwhelmingly positive, with all residents asking to participate in an activity like this again. With some gentle encouragement and inspiration from the girls, residents became lively and engaged in the workshop. They were guided through the session with tips and advice from the leading artists Mel and Sam. This provided a new experience for the residents and was a happy and expressive session that set a precedent for future collaborative activities at Stone House.

At Peverel Court we see how are arts have a positive impact on the resident’s emotional wellbeing every day. The arts bring joy and the ability to communicate feelings even when we can no longer communicate with words. We can use arts-based activities to crate a state of reminiscence which is why it is such a powerful tool within a care setting and fundamental in our day-to-day activities within a care home.

 

 

Testimonials

Resident – Sheila H:
What did you think of the experience? “It was lovely to have the girls help, I enjoy sitting in on the painting sessions but my wrists often ache, so it was good to have their help.”
Would you like to experience it again? “Yes, absolutely, it was great to meet the team.”

Resident – Heather W:
What did you think of the experience? “It was good, I relaxed while a member of the team showcased her painting skills.” [laughing] Would you like to experience it again? “Yes, I would, it was lovely to meet them all and be in the lounge.”

Resident – Jean L:
What did you think of the experience? “It was nice thank you, I enjoyed the conversation with Keira, the girl who helped me.”
Would you like to experience it again? “It was good to see the girls, yes, I would be interested in doing it again!”

Bartletts, Events, Wellbeing

Mortimer Alpacas – Bartlett’s Residential Care Home

The benefits of Animal Therapy in Care Homes

Why?

Improving the quality of life for our residents is our core commitment. As care specialists, Peverel Court Care know how much of a positive effect animal therapy can have on those living with dementia. That’s why we welcomed a visit from Mortimer Alpacas to Bartlett’s Residential Home. 

When visiting our homes, animals help improve the lives of our residents, including those living with dementia, by bettering motor skills, making them feel happier and lifted, encouraging interaction and also triggering reminiscing conversations. Animals can help break the barrier of isolation too often experienced by people with dementia symptoms. Not only do the animals themselves provide the solace and delight of companionship, engaging with pets is the perfect ice-breaker, leading to enhanced social interactions with people. 

Making invaluable connections and partnerships with organisations, such as Mortimer Alpacas, helps to enrich the lives of those residing with us, many of those living with dementia. Interaction with animals has well-documented benefits to older people mentally, emotionally and physically, by improving emotional, social and cognitive abilities. 

Who?

https://mortimer-alpacas.co.uk/ 

A family run business in the beautiful village of Mortimer, Berkshire. It has always been a dream of ours to run an alpaca business and we are fortunate enough to now make it a reality. 

We currently have 10 adorable young boys – George, Zippy, Bungle, Cappuccino, Rupert, Finley, Henry, Hugo, Pip and Truffle. All 10 have totally different personalities and each bring something unique to the experience. 

We have spent time with our alpacas to ensure that they have the right temperament for socialising with humans. Alpacas by nature, although curious, are very shy and not naturally forthcoming. Ours however, we have trained to come for hand feeding and enjoy time together around our guests! 

Outcome

Residents at Bartlett’s received a surprise visit from two friendly alpacas! They were met with gasps and laughter when they took a guided tour around the home. The alpacas were led into the lounge, where they were lavished with affection by residents. It was wonderful to see the look on everyone’s face when they arrived. Most residents needed little encouragement to engage and ask questions during this visit. The alpacas, Finley and Hugo, are comfortable in the lift, so residents on different floors didn’t miss out on their visit. 

Meeting the alpacas was a new experience for all of the residents and, for some, brought back memories of their own pets. Providing activities to evoke memories and reflection helps to give residents a feeling of security and comfort but Bartlett’s is also keen to create new memories and opportunities for residents, enabling them to live stimulating and fulfilling lives. While moving into our homes is a new chapter for them, ensuring that our residents feel like they have a sense of purpose and like they are part of something special is so important. It was a memorable experience had by all! 

Testimonials 

Resident – Janet:

What did you think of the experience? – “I couldn’t believe it when I saw them, they were so funny, they really made me laugh!”

Would you like to experience it again? – “Yes, absolutely, it was nice to have them at the home!” [laughing]

Resident – Rosemarie:

What did you think of the experience? “They were truly amazing, I love animals. I used to have a lot of pets!” 

Would you like to experience it again? “Yes, I would, their fur was so soft! They were very sweet”

Resident – Jill:

What did you think of the experience? “It was interesting, such a lovely surprise! [laughing] they were very soft and calm” 

Would you like to experience it again? “Yes, it was good, it’s lovely when the animals visit.”

Advice for Choosing Care, Business, Leadership & Management, Uncategorized

How being an independent business helps us deliver exceptional care

Careers in Adult Social Care at Peverel Court Care

How being an independent business helps us deliver exceptional care at Peverel Court Care

 

At Peverel Court Care, we don’t just own and operate exceptional, award-winning care homes in Witney, Oxfordshire and in Stone, near Aylesbury, Buckinghamshire. To us, it’s much more than that. 

As an independently-owned business, we have become part of the very identity of the communities in which we have resided for many years. Our long-standing commitment to Stone and Witney has meant that our homes are now a fundamental part of the local landscape.

But how do our community links and independent structure facilitate the delivery of outstanding care to our residents?

  

The advantages of independent care home management

 

Our owners and directors are actively working in the business everyday. This means they can see first-hand any opportunities or problems, making the business much more responsive. In particular, this means that we can react to make change happen quicker, due to shorter reporting chains than larger, more corporate, care home groups.

 

Having our owners and directors close, also means keeping pride in all aspects of the service at the forefront of operations, every day. This ensures that standards stay consistently high, which is why our residents and their families have rated us 9.9/10 from over 230 reviews on carehome.co.uk .

 

Making adult social care more personal

 

Life at Peverel Court Care homes is also much more personal than your average care home. Relationships are constantly being built and developed between our management and staff, between our staff and our residents and their families. 

 

The closer relationships and understanding of staff needs from our senior management allows us to be proactive and constantly improving our business in all manner of ways. 

 

The personal touch, together with our use of staff feedback initiatives , rewards and recognition programmes, and career pathways means that our staff feel valued; not just “a number” like they might if working in a large corporate.

 

As a result, we have higher staff retention levels – 8.63% turnover year to date – which is exceptional when compared with the sector average.Through furthering the careers of our staff, we are better able to ensure that we’re retaining their knowledge, experience and expertise. 

 

Importantly, it also provides a level of consistency for our residents, who value their relationships with our staff.

 

 

About Peverel Court Care

 

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

 

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

 

Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Community, Design, Future of Care, Leadership & Management, Merryfield, Real life, Social Care & Society, Social Care Strategy, Stone House, Workforce Development, Workforce Intelligence

In search of continuous progress in care

In search of continuous progress in care at Peverel Court Care

 

At Peverel Court Care, we embrace the opportunity to continuously improve our business and, as a result, the lives of our residents and staff. In this post, we wanted to explore further what a continuous improvement model is, and how our commitment is driving positive results.

Whilst there are a number of different methodologies for identifying and implementing opportunities for improvement, these all share a number of core principles. It is these upon which we have based our model for advancing the way in which we operate.

 

The core principles of continuous improvement

Beyond that, we have taken the following core principles upon which to base our programme of continuous improvement for our already award-winning care homes in Buckinghamshire and Oxfordshire:

As the first to test the GP Connect extension within Nourish, we will be shaping the way care environments interact with GP services and taking a significant step towards a joined-up care environment. We look forward to seeing how our care teams engage with GP Connect and the impact it will have on care practice.

  • Small steps rather than giant leaps are more likely to achieve progress. We have acknowledged that huge changes to the way we run the business are going to be much scarier and more time consuming than smaller changes. So we’re focusing our efforts on identifying opportunities that can be implemented much more quickly, in order to ensure constant progression. This allows fast improvements in the day-to-day lives of our residents and staff, rather than strategic shifts that will take much more time to realise.
  • The thoughts, ideas and experiences of our employees are invaluable. Our leadership team understands that no-one understands the challenges and opportunities in the business better than the people who work in it everyday. That’s why we want to know which elements of their jobs and our processes, activities and communications are sticking points for our team. This helps us to identify opportunities for us to make improvements that will benefit our staff and residents every day, and help us to make constant progress towards a better business.
  • Incremental changes can usually be implemented very cost-effectively. Our leadership team has noted that when receiving feedback from the team, the focus is often on smaller changes which can be implemented without a huge amount of expense, yet can make a big impact. Indeed, it has been noted that many ideas from employees involve simplifying processes rather than complicating them. This is a great way to ensure that every step we make adds value to our residents and staff, and reduces wasted time and effort. This insight from employees is therefore fundamental to our continuous improvement programme.
  • Encouraging employees to own and drive our continuous improvement program. Whilst appreciating the importance of the key insights we can gain from our team, and the way we can utilise these to progress the business, we’re asking for even more from our team. We want them to be proud of the business in which they work, and therefore believe that it’s important for them to not only buy into what we’re doing, but to proactively contribute to the direction of our improvement programme.
  • Reflecting on our improvement. Ensuring a constant feedback loop is essential for the success of our continuous improvement programme. Open communication throughout the improvement process is critical to ensuring that the changes we make are making the desired improvements. We know that not every idea, or the way we attempt to make change, will be a success. Therefore, keeping track of and communicating our successes and failures will help us to learn more and improve even our continuous improvement programme.
  • Measuring the success of improvement. It’s vitally important that we don’t just make changes, but that we measure their effectiveness. This might be in the form of time or cost savings, but equally it could be in terms of quality of life improvements for our staff or residents. By measuring the impact that our changes make in the pursuit of improvement, we’re better able to determine whether that change could also be applied successfully to other similar challenges in the business.

 

Creating a sound continuous improvement programme

A sound continuous improvement programme should be able to demonstrate a number of features which Peverel Court Care’s leadership team aim to embrace:

  • Baseline – the current situation the service is trying to change
  • Planning – improvements and the expected benefit to the care recipient
  • Monitoring – systems to monitor a new process or activity during its implementation
  • Evaluation – systems to monitor a process or activity once it has been implemented, which should help ensure its sustainability and capture the actual improvements.

The following framework has been utilised to help drive and support the process and to ensure that all changes we make are fully aligned to our business strategy and values:

  • Care recipient focus
  • Strategic planning and implementation
  • Involvement of key stakeholders; crucially ensuring that staff feeling involved and listened to
  • Innovation – particularly in terms of gathering ideas from staff
  • Regular monitoring and evaluation.

Progress to date from our continuous improvement programme

At Peverel Court Care, our continuous improvement programme has already been in place for a little while. So we wanted to share a couple of great examples of how it’s already working for us as we seek to improve the day-to-day lives of our residents and staff.

One recent example came from Hillary, one of our Activities Coordinators, who proposed a number of suggestions, including “Around the world through takeaway”, “Virtual family time” and “Glam day ladies club”. There were some brilliant ideas, and we have already incorporated suggestions such as the bespoke takeaway evenings, which take our residents to different places around the world via their cuisine. 

We are also implementing quarterly reverse mentoring sessions with our CEO. These sessions are constructive and fun, and allow employees to tell the CEO what they would do differently and why. We’ve found this opportunity has improved insight and communication across management and employees.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care Home Recruitment, Care Management, Community, Future of Care, Leadership & Management, Merryfield, Real life, Stone House, Workforce Development, Workforce Intelligence

How our carers feedback helps us stay on top of running a leading care business

How our carers feedback helps us stay on top of running a leading care business at Peverel Court Care

 

At Peverel Court Care, we know that whilst we have an excellent reputation for the care that we provide to our residents and for the way we look after our staff, there are always opportunities to do even more. That’s why we partnered with local business WorkBuzz last year, to conduct regular staff surveys to obtain carer feedback and to identify areas for further improvement.

 

The surveys help gather real-time feedback from staff across our care homes, gathering vital understanding, and helping to build a more inclusive culture. All survey responses are anonymous and they are sent twice a year to the entire team, allowing us time to formulate and implement action plans, and gain vital regular insight.

 

Benefits of employee feedback in the care sector

Whilst most care businesses will be quick to acknowledge that feedback from residents and their families is crucial in driving improvements in service delivery, taking regular feedback from carers and other employees is equally important.

In post pandemic and post Brexit Britain, the recruitment and retention of staff is a universal challenge for care businesses. Ensuring that we’re listening to our employees, and then working to address their concerns and implement their suggestions will help to not only improve the services we deliver, but also to reduce the friction that our team experiences in their day-to-day work. In turn, this then helps us to better retain our talented team and to make their working lives, in some small way, less stressful and challenging wherever we can.

nibusinessinfo.co.uk is the official online channel for business advice and guidance in Northern Ireland. In a recent article they described how “Encouraging your staff to voice their ideas and contribute to finding better ways of doing things can have a positive impact on your business performance”.

Amongst the key business benefits of encouraging staff feedback, opinions and ideas, they identified:

  • Better awareness – you will be more aware of what is going on at every level of your business
  • Increased productivity – it helps to increase employee engagement, motivation and productivity
  • Business solutions – you may find solutions to business problems that otherwise may not have been established
  • Innovation – it encourages effective decision making and drives innovation
  • Valued contribution – it helps employees to feel that their contribution to the business is valued
  • Staff retention – it encourages employee retention and reduces staff turnover because employees feel more valued and allied to your business and its goals
  • Adaptability – improved communication helps with organisational change and cultural change

 

What changes have been implemented as a result of staff feedback?

In addition to the scores and carer feedback, we received several anonymised comments in particular that were extremely insightful and which we have been able to take action on to make rapid improvements to the way in which we operate the business day-to-day.

Overall, there was a theme in the feedback with people commenting on staffing numbers during covid. We recognise it was an incredibly challenging time and we recognise in particular that the most important resource in any care service is the team. That’s why we know that not only our growth, but our ongoing performance, will ultimately be determined by the effectiveness of our recruitment strategies and implementation.

In addition to the scores and feedback, we received several anonymised comments in particular that were extremely insightful and which we have been able to take action on to make rapid improvements to the way in which we operate the business day-to-day.

Laura will assist us all with the implementation of the recruitment and retention strategy, assist the in-house recruitment and retention schemes, work with the local community, digital media partners, and industry contacts to ensure Peverel Court Care is a leading care employer in the local market; attracting and retaining high quality candidates with caring values.

Laura will also assist in developing defined career pathways, and will work with staff across our award-winning care homes in Buckinghamshire and Oxfordshire to refine our rewards and recognition package.

We will also be implementing new software that promotes our employee referral programme, providing our staff with direct access to refer candidates and secure vouchers, making this quicker and easier for them to do.

Other projects we are working on that will assist employees include introducing an electronic rota system. Again, we’ve listened to their feedback and noted the challenges they’ve raised and believe this will streamline processes around payroll and annual leave. An electronic system will provide staff with more transparency prior to receiving their pay, simplifying shift work, and minimising errors. We are currently reviewing suppliers and hope to implement this new solution in the coming months.

There are also other projects we hope to implement in the next 6-12 months based on feedback received, including updating our nurse call systems, and electronic medication administration.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Home Maintenance, Future of Care, Leadership & Management, Merryfield, Stone House, Workforce Intelligence

The importance of feedback

The importance of feedback - Peverel Court Care

 

At Peverel Court Care, we recognise the importance and value of feedback. The three most important pieces of feedback we collate are from our residents, relatives and staff. In this article we explore why the feedback we collect is so important and how it influences the way in which we operate our business.

 

At Peverel Court Care, we have been collecting regular feedback from our residents and their families for some time now; and the data we have gathered has influenced a number of decisions that we have made for the business.

However, one key group from which we haven’t been collecting feedback in a regular, formal way up until now is our staff. With the recent introduction of Perkbox Insights, that has changed, and for the better.

 

Perkbox Insights

Perkbox Insights is an employee feedback tool which collects results anonymously and in real-time. It will allow us to gather timely and honest feedback from the teams at Merryfield, Stone House and Bartlett’s. Unlike normal engagement surveys, the platform aims to make sure employees don’t suffer survey fatigue, through making responding to each survey quick and easy. It works by sending just five questions to employees each time a survey is conducted. The questions are carefully chosen from a pool of 100 that have been generated through scientific research.

In response to each of the questions, employees are asked to provide a score for each on a scale of one to five. They are also encouraged to leave written feedback on a chosen area of the company; giving us both qualitative and quantitative insight into employee satisfaction.

 

The Benefits of Feedback

The Peverel Court Care management team hope that by adding additional insight provided from by employees to that already collected from residents and their relatives, we will have a 360 degree view from which to make data-driven business decisions. Like many businesses, it sometimes longer than we’d like for exceptional efforts by employees, or day-to-day problems, to come to our attention; and it has hoped that the introduction of the Insights programme will give us greater visibility.

So from process improvement to celebrating success, regular feedback from as many of the people at the heart of our business can only help us further improve the way Peverel Court Care is operated and managed.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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