Bartletts

@buckscc awards excellent rating to Bartlett’s Residential Care Home, Part Two

Golden stars ratingBartlett’s Residential Care Home has always been proud of its compassionate elderly care. We go out of our way to make our residents feel well cared for and comfortable. We are aware that our outstanding staff play a major role in providing and fulfilling our philosophy: customised and exceptional elderly care.

It is because of the efforts and hard work of the staff that Bartlett’s was recently awarded an excellent rating by @buckscc. The monitoring officer from Bucks County Council interacted with and observed the staff at work.

Observations about the staff

Bartlett’s has always laid emphasis on staff training. We invest time and resources to enhance the skills of our staff so that they have the necessary expertise and knowledge to take care of the residents and their needs.

The @buckscc officer found out that the staff have received mandatory training and updates to help support and care for people living with dementia. The staff know the importance of promoting dignity, and go out of their way to make sure it happens.

Staff feedback

Bartlett’s provides the support and encouragement that the staff require. This was confirmed by a staff member who spoke to the monitoring officer.

We also have a whistleblowing policy in place, and make sure the staff have a clear understanding about the policy without worrying about repercussions.

One of the staff members interviewed by the @buckscc officer said she appreciated the support of the management, particularly when she required flexibility in working hours. This particular staff member has been with Bartlett’s for 16 years.

We welcome you to come and visit Bartlett’s Residential Care Home. We have ample car parking in front of the building for visitors, relatives and friends. We encourage visitors to mingle with our residents, who enjoy the company. You can also use the opportunity to enjoy the well-manicured grounds and admire the awe-inspiring views of the Chilterns.

Bartletts

@buckscc awards excellent rating to Bartlett’s Residential Care Home, Part One

businessman pointing on sign rating starsBartlett’s Residential Care Home recently added another feather to its cap with the excellent rating awarded by Bucks County Council. The @buckscc monitoring officer visited the home and spoke to residents and staff.

Observations by @buckscc monitoring officer

The monitoring officer observed residents while taking a tour around the home. The officer noted the activities room was abuzz with activities, and residents and staff were interacting there.

There is a dedicated lounge in the new wing of the home, where residents were listening to music playing softly in the background; some residents were busy mingling with their family and friends. The @buckscc monitoring officer noted the communal areas had a relaxed ambience.

Another observation was that some residents preferred staying in their room, even though they were encouraged to socialise with other residents and visitors, and participate in activities. Such residents were provided with one-to-one time by the staff, and were allowed to choose an activity of their liking, such as having a book read to them, playing cards or just talking with the staff member.

Bartlett’s Residential Care Home arranges regular outings for residents, but the number of residents taken out at one time was dependent on the risk assessment and level of mobility of each resident.

Glowing feedback from residents

The @buckscc monitoring offer also spoke with residents, who praised the staff and the exceptional elderly care that Bartlett’s provides.

One resident told the officer she liked living at Bartlett’s and felt she was looked after well. She made a special mention about the staff; she said they were kind, helpful and always willing to offer support when required.

Another resident, who had recently moved to Bartlett’s, said she loved the home, and thought her bed was comfortable and her room was lovely. The resident felt the staff looked after her well, and she enjoyed participating in activities when she felt like it. Otherwise, she preferred staying in her room.

Exceptional elderly care is the hallmark of Bartlett’s Residential Care Home, and the @buckscc monitoring review and rating demonstrates this. We take pride in making sure our residents are happy and comfortable. However, we don’t forget our excellent and hardworking staff. Read Part Two to find out what the staff had to say to the monitoring officer about working at Bartlett’s.

Stone House

Stone House Nursing Home receives excellent rating from @buckscc, Part 1

hand writing quality on chalkboard rating starsStone House Nursing Home was recently assessed and evaluated by the Buckinghamshire County Council. We are proud to inform you that the nursing home received an excellent Quality Monitoring report from @buckscc. This reaffirms our philosophy – exceptional elderly care.

The contract officer from @buckscc conducting the monitoring review took the opportunity to speak to our residents, who had nothing but good things to say about our personalised and exceptional elderly care.

Observations made by the monitoring officer

The contract officer spoke to many residents during their visit. The officer felt the residents appeared happy and contented. They also noted that the residents of Stone House were willing to communicate.

During this interaction, the contract officer from the Buckinghamshire County Council had an opportunity to listen to the positive comments our residents offered.

Feedback from the residents

One resident informed the officer that she felt she was very well looked after; another resident commented that the nurses were lovely; and the third resident stated that they “liked living at the home and felt very well looked after.”

Based on the recommendations from family and friends of our residents, Stone House Nursing Home has received a 9.7 rating from carehome.co.uk.

Stone House Nursing Home has always maintained a high standard of care for its residents. We conduct annual resident and relative surveys, and based on the feedback we receive, we improve the service where possible. This would explain why @CareQualityComm also gave Stone House Nursing Home a glowing report in its last CQC report.

Personalised care all the way

As the @buckscc report mentioned, we make sure a registered nurse and carers are always present to provide individualised and exceptional elderly care. We also have activity organisers who create and conduct daily activities for our residents to keep them busy and entertained.

The complaints/compliments book kept at the entrance encourages family members and visitors to write down positive and negative comments. This feedback helps us improve our services so that our residents are happy, well cared for, and contented.

 

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