Bartletts

I Hope I Will Now Have Time To Draw

Peverel Court Care Introduce Our Resident Artist Kenneth Down

On arrival at Peverel Court Care, each one of our residents is asked a series of questions about their preferences and personality so that we can make their lives enjoyable and comfortable. It’s one of the most important parts of our work.

But once we spend more time with those who need our care and support, we learn so many other amazing things about them.

In the coming months we would like to introduce you to some of our residents. We’re beginning this week by telling you about the life of Kenneth Down, who lives at Bartlett’s Residential Care Home with his wife Lilian.

Kenneth is known to be a keen artist. He loves to draw. Though he has had some career success involving creativity when he worked in advertising and publishing, his first job was helping a milkman push the cart. His last job was as a civil servant before he retired in 1993. He says if he could have his time again he would put more emphasis on drawing, something he hopes to have more time to do now that he lives with us here.

When we asked him about his retirement he had these wise words to share:

“I have been retired for 20 years and it’s much the same as the other 43 years. Don’t believe a word!”

We can only guess that Kenneth is referring to how busy he has been both in employment and since he left work since he says repeatedly that he hopes he will now have time for drawing and social activities, though besides drawing he isn’t sure what he would like to do for entertainment. His likes include astronomy, Egyptology, athletics and some sciences.

Kenneth and Lilian have been married for 63 years and recently received a card from the Queen. On the day he married Lilian, Kenneth says he had “£6 in the world”. Together they had fourteen different homes throughout their married life, as well as a son – who is 56 and a doctor.

“He has been a wonderful son, especially lately. Our son never gives us any reason for regret and we love him and his wife and children.”

During the war Kenneth was living in Newquay, so he said there was no real hardship for him other than rationing, which they “got used to” but he did see a bombing.

“I saw a slick of bombs fall from a German plane over Newquay. They dropped in a field next to where my girlfriend lived. Their windows blew in.”

In 1948 when he was a signalman on a warship in the Mediterranean, Kenneth interrupted two NATO exercises. He was punished for falling into a harbour at Piraeus in Greece, where he struggled with the weeds at the bottom, and a trip in the back of a lorry near the Alps almost lead to death when they ran into a soldier and heard the safety catch on his gun removed. Kenneth has lived a busy life, punctuated with drama.

“I was the only boy to have the cane at my grammar school, for walking past my girlfriend’s school! That was in nineteen forty something when we were all in our early teens.”

For 34 years Kenneth and Lilian never had a holiday. Now, after a period of illness, they’re looking forward to relaxing here at Peverel Court Care.

“A real treat is what I am experiencing where I live now. I hope I will now have time to draw.”

Bartletts, Best Care Practices, Care Home Recruitment, Personalisation, Property Development

Our Vision For Bartlett’s Residential Care Home

In previous articles, we’ve talked about innovation and vision when it comes to Peverel Court Care. We believe that we are at the forefront of providing high quality care and we want it to stay that way. This means we must have a pioneering and evolving vision; one that changes based on sector research and adapting best practice.

In this article, we’d like to share with you our vision for Bartlett’s Residential Care Home, as shared by Director of Peverel Court Care Anil Dhanani.

Recruiting Staff That Drive Change

We make it our duty to recruit the highest quality care staff; those with experience and genuine passion. Once we recruit them, we then work on retaining them. We do this by providing them a happy working environment, one in which they can grow, learn and make a real impact. We’re proud to say that we are surrounded by staff who constantly want to see Bartlett’s be the best we can be. They’re forever coming up with ideas to better the service we offer. Our vision for Bartlett’s involves keeping and recruiting more of these incredible staff members.

Seeking Out The Best Care Practices

Over the last twenty years care practices have changed. They will change again in the next twenty. This means we need to make sure that we’re informed and learned in the most productive care practices. Very soon our Directors will be flying to Holland to look at some brilliant new facilities and practices currently being employed elsewhere in Europe. We always want to make sure we are at the forefront of excellent care.

Anil said, “Good care practice is not and never should be seen with a static mindset. We continually understand more as a society about how, for example, dementia manifests itself and how best to improve someone’s quality of life. You can be sure Bartlett’s will be at the forefront employing techniques and practices that might best do just this. This could be introducing virtual dementia suits to allow staff to get first hand insight and experience of how dementia might manifest itself physically, improving staff empathy and understanding, or analysing the changing tastes of generations as time passes. I can, for example, tell you that there has been a marked difference in menu requests and the tastes of the wartime generation and the now post war generation. There are indeed an almost infinite number of ways to improve someone’s wellbeing, from nutritional considerations through to tailored social interaction. When you consider the differing characters and needs of each individual and how the ageing demographic is changing, the possibilities of how to improve their wellbeing is in some ways endless.”

We Listen To Our Residents

Our monthly residents survey allows us to find out directly from our residents what they would like to see us do more, or indeed less. They’re extremely insightful and effective. At the start of every year we’ll use all the information we’ve garnered internally and externally to decide on the big changes we want to make. This means, to a degree, that the vision of Bartlett’s is largely down to how our residents feel, which is exactly how it should be.

Anil said, “There might be changes to facilities, hospitality and training and we have a team to ensure it gets implemented. However, having said that, not a day goes by where we aren’t thinking of or implementing ways to better ourselves and the lives of our residents.”

Expanding In All The Right Ways

We’re expanding Bartlett’s this year. We’ll be accepting twelve new residents into newly designed suites, so that we can give great care to even more people. We’re expanding in other ways too, originally we had planned to build another two bedrooms but we changed these plans in order to give our residents more communal space. This year they’ll be given a cinema room, library, private dining facility, assisted bathing facility and reception room to enjoy, as well as fully landscaped gardens.

Personalised Service

Our vision for Bartlett’s doesn’t extend much further when it comes to accepting more residents. We don’t plan on growing much more. In order to retain a personalised service, one in which our residents and staff all know one another well and our residence feels like a home, we don’t think we can add many more rooms. We would much rather work on providing a perfect service to fewer people than struggle to provide a mediocre one to a bigger group.

Anil said, “Personalised service is what we pride ourselves on. The term ‘Personalised’ is certainly used quite a bit, but I think it would be disingenuous of anyone to say they could really offer that in a Home with 50+ residents. That familiarity and firsthand knowledge of your client, which is essential, just isn’t there in such places.”

Care That Works For Everyone

Anil said, “If I had to explain Bartlett’s to someone in thirty seconds, I would tell them that their loved one will be very safe and incredibly well looked after, by a team of some of the most conscientious, caring, well trained and capable people you will find. I’d say our families have peace of mind and our residents have the best chance to rediscover their verve and sense of purpose, fulfillment and comfort, in surroundings that are beautiful both inside and out.”

Everything that we do is around our vision of providing the best care to our residents, so that they feel happy and secure and their families feel content in the knowledge that those they love are being well looked after. As long as we keep this at the centre of our vision, we’re confident that we’ll continue to offer some of the best care in the UK.

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