Bartletts, Business, Community, Food & Drink, Merryfield, Real life, Stone House

Picnics

Picnics at Peverel Court Care

 

At Peverel Court Care our core values include Care For Our Communities and Service Quality. Therefore, we are delighted to announce that we have teamed up with a local, family-owned coffee shop to create an exclusive range of picnic hamper.

 

In partnership with @ynotcoffee, our new service offering has been designed to allow our residents to enjoy a tasty picnic with their families in the beautiful grounds of our outstanding care homes in Buckinghamshire and Oxfordshire..

 

Ynot Coffee

We always strive to improve the service that we offer to both our residents and their families, but there’s more to this initiative than that. It’s always been important for us to support local family businesses where we can. Given the struggles that small businesses, and particularly those in the hospitality sector, have faced over the past 18 months, there has never been a better time to try to do our bit.

Ynot Coffee are a family run business based in Aylesbury, close to Stone House and Bartlett’s, who sell freshly ground coffee, teas, cakes, hot and cold pastries, and a variety of sandwiches.

The picnic hampers are available at all three of our care homes, including Merryfield Nursing Care Home in Witney, Oxfordshire.

 

Picnics at Peverel Court Care with Dorothy

 

Amazing picnic

One of the families who have already taken advantage of the new offering were full of praise for both the quality of the hamper and the experience overall:

A huge thank you for arranging this amazing picnic. The food was wonderful and the set up just perfect. Thank goodness the weather held out! I don’t think Dorothy did the best job trying to convince us it’s the first glass of wine she’s had at Bartlett’s though!!

We hope many more families enjoy it as much as we did.

Kind regards,

Rebecca, Julia, Ellen and Fleur

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Home Maintenance, Care Home Recruitment, Care Management, Dementia, Design, Future of Care, Landscaping and Dementia, Leadership & Management, Merryfield, Property Development, Real life, Social Care & Society, Social Care Strategy, Stone House, Tech, Wellbeing

To succeed care providers must focus on service, employees and the environment

To succeed care providers must focus on service, employees and the environment - Peverel Court Care

 

As we begin to look forward to the year ahead, we wanted to consider the fundamental pillars on which the success of our group is based. Service, employees and the environment are at the heart of Peverel Court Care’s mission to consistently deliver exceptional care for our residents.

At Peverel Court Care we believe that in order for us to be successful in ensuring a level of service which constantly meets and exceeds the expectations of our residents and their loved ones, we can never allow ourselves to take our eye off the three critical foundations that underpin our business. Therefore, we decided to explore some of the elements which contribute to maintaining success in each of these areas throughout our award-winning care homes in Buckinghamshire and Oxfordshire.

Exceptional service in our care homes

There are a multitude of elements that contribute to the exceptional levels of service that we provide for the residents of our homes, however some of the key ones include:

  • To make sure that our residents eat a varied and balanced diet, we employ full-time long standing chefs who produce seasonal menus using high quality local produce. Some care homes opt to outsource catering, but we prefer to manage this in-house so that we can provide the food that our residents love. We also offer private dining to our residents, if and when required, so as to best serve their wishes.
  • Peverel Court Care employ full-time hospitality employees, to look after our residents and to make sure that all of their requirements are met.
  • We also maintain a bespoke mini-bus at each of our homes for community outings. This makes it simpler for our hospitality employees to organise trips and visits for residents who wish to attend or require the service.
  • In addition, we have dedicated Activities teams in our care homes, who are responsible for organising entertainment to ensure that our residents can live happy and fulfilling lives while in our care.

 

Exceptional employees in our care homes

Delivering exceptional service requires an exceptional team. Some of the factors which contribute to the recruitment and retention of the brilliant people who work in our business include:

  • We utilise Values Based Recruitment to ensure that anyone that we’re recruiting into the business shares our values and ethos about care. Understanding whether a person has the correct attitudes and mindset to deliver exceptional service is fundamental to our decision making process.
  • Once we’ve brought good people into the homes, we want to make sure that they want to stay. One of the ways in which we do this is through the development of career pathways, which provide opportunities for ongoing learning and development, allowing staff to grow within the organisation.
  • In addition to helping our employees to progress their careers, we also provide reward & recognition schemes. These programmes are aimed at celebrating success and demonstrating how valued and appreciated their hard work is in delivering exceptional service for our residents.
  • Peverel Court Care, along with each of our homes – Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, Buckinghamshire and Merryfield House Nursing Home in Witney, Oxfordshire – all benefit from having a long-standing management team. The expertise and experience of our leadership helps to maintain our exceptional levels of service, but also allows us to get to know all of our employees personally, which creates loyalty and better understanding between the parties.
  • As a business, we always aim to be exceptional. This has been recognised during independent inspections, as we have been awarded the rating of “Outstanding” in CQC ‘Well-led’ categories.

 

Exceptional environment at our care homes

We want our care homes to truly feel like home for our residents. Therefore, maintaining exceptionally high standards across our homes and their grounds is intrinsic to the way that we operate. This includes:

  • All of our homes have beautiful landscaped and dementia-friendly gardens. These spaces offer our residents access to safe, stimulating grounds and provide them with exercise and natural light.
  • It’s not just outside where our attention to detail helps to set us apart. We have also utilised dementia-friendly interior designs to make life as simple and comfortable as possible for our residents.
  • Community involvement and interactions for social stimulation are also a key part of our homes. We would never want residents to feel like they were disconnected from the outside world or each other, so this plays a key role in maintaining mental wellbeing.
  • We also believe that the use of, and access to, technology improves the lives of the residents who live in our care homes immeasurably. This includes the provision of super fast Wi-Fi and iPads for keeping in touch with loved ones, which has proved especially valuable over the past year with visitation having to be restricted. We have also implemented the use of electronic care plans. to further improve the way in which we’re able to personalise and maintain exceptional care for our residents.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Care Home Maintenance, Care Management, CQC Inspection, Health and Safety, Infection Control, Leadership & Management

Bartlett’s CQC Inspection

Peverel Court Care Bartlett's CQC Inspection Infection Prevention Control Aylesbury Buckinghamshire

 

In response to the challenges of the COVID-19 pandemic, the Care Quality Commission (CQC) have introduced new Infection Prevention and Control (IPC) inspections in order to share good practice, uphold high quality care and keep people in care safe.

 

CQC Infection Prevention and Control (IPC) Inspections

It is no surprise that the CQC view effective infection prevention and control as “essential” in the fight to protect people from acquiring COVID-19 and that care homes “need to make sure they are taking action to minimise the risk of cross-infection”.

As a result, the CQC have introduced IPC inspections as part of their response to the coronavirus pandemic in order to check on “the preparedness of care homes in relation to infection prevention and control”.

Kate Terroni, Chief Inspector of Adult Social Care at the CQC stated:

We’re committed to ensuring safe, effective, compassionate and high-quality care and are working with the Department of Health and Social Care and others to support the care system through winter. We have seen some providers using innovative and exciting practices to keep people safe. They have been supported by staff who have gone the extra mile to keep the people in their care healthy, stimulated, and as independent as possible, while keeping family members and carers informed and engaged. 

By continuing to monitor and inspect these care locations we have and will continue to take action to protect people, share best practice and support providers to protect against the spread of COVID in care homes.

 

CQC IPC Inspection – Bartlett’s Residential Care Home

Following an IPC inspection by the CQC at our Bartlett’s Residential Care Home in Stone, near Aylesbury, in Buckinghamshire on 18th February 2021, we have now received our report. This was a targeted inspection looking at the infection control and prevention measures that Peverel Court Care have in place. This inspection took place on 18 February 2021 and was announced.

In response to the pandemic and our need for first-class infection control now more than ever, we have introduced a new Testing Co-ordinator role. The Covid-19 Testing Coordinator plays a vital role in ensuring the health and safety of our visitors, colleagues, and residents, by providing an optimum level of direct administration and organisational support. The purpose is to enable us to adopt best practice and identify continuous improvement opportunities for our homes in order to streamline and formalise effective customer service processes.

To find out more about some of the initiatives we have put in place to ensure outstanding infection control in our care homes, please visit our previous article here.

 

Bartlett’s IPC Inspection – CQC’s Summary of Findings

Bartlett’s Residential Home is a care home located in Stone, Buckinghamshire and is owned by Peverel Court Limited. The home is registered to support older people, some who are living with dementia. The original building is a Victorian country house built in 1856, over the years it has been added to and now provides care and support for 50 people. At the time of our inspection 48 people were being supported.

The CQC found the following examples of good practice during our IPC inspection of Bartlett’s:

  • People were supported to keep in touch with their families throughout the COVID-19 pandemic. This included individual visitor plans as part of their care plan to make sure their social contact needs are met. There was a booking system in place to stagger visitors and visit times to minimise visitor numbers. Prior to each visit, visitors completed a lateral flow test and had the visitor expectations and procedures clearly explained.
  • Additional cleaning schedules had been introduced to reflect additional tasks such as cleaning of frequently touched surfaces. Regular audits took place which led to improvements and safety.
  • Staff and people using the service took part in regular testing for COVID-19. Additionally, staff carried out lateral flow testing twice a week, which enabled them to receive test results within 15-30 minutes. This helped the service to reduce the risk of spreading infection and allowed them to closely monitor and act immediately to ensure government guidelines can be followed where positive test results were discovered.
  • Staff told us the management team had been and continued to be supportive of staff, and risk assessments had been completed with staff who identified as facing higher risks. Managers were positive about the commitment staff had shown throughout the pandemic and a variety of initiatives had been implemented including ‘Thursday Thank Yous’ and personalised gift boxes.
  • There was a strong emphasis on the use of technology and innovation during the COVID-19 pandemic. This included the use of video technology to enable people to keep in touch with their families throughout the COVID-19 pandemic and collaborative work with NHSX (the unit tasked with driving digital transformation in the NHS).

We spoke to the Manager of each of our homes to find out whether there was anyone in particular who had stood out as a care hero over the past year.

 

Is the Service Safe? Bartlett’s CQC IPC Inspection Findings

How well are people protected by the prevention and control of infection?

  • We were assured that the provider was preventing visitors from catching and spreading infections
  • We were assured that the provider was meeting shielding and social distancing rules.
  • We were assured that the provider was admitting people safely to the service.
  • We were assured that the provider was using PPE effectively and safely.
  • We were assured that the provider was accessing testing for people using the service and staff.
  • We were assured that the provider was promoting safety through the layout and hygiene practices of the premises.
  • We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
  • We were assured that the provider’s infection prevention and control policy was up to date.

Read the full report on the CQC website here.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Business, Community, Leadership & Management, Real life, Social Care & Society, Stone House, Training & Development, Wellbeing, Workforce Development

“I like to think I make a difference in the residents’ lives every day”. An interview with Becky Hannigan

Becky Hannigan Carer at Stone House Peverel Court Care

 

It’s been a challenging year for the adult care sector. As we approach the end of 2020, we thought it would be a good time to catch up with one of our team to find out how they’re feeling.

 

For most of our team, choosing a career working in adult social care isn’t based purely on the money they will earn. There are far more holistic benefits for carers; from the sense of satisfaction they gain from helping residents to the feeling of their colleagues being like an extended family.

We spoke to Becky Hannigan, who is 25 and one of the younger carers at Stone House Nursing Care Home near Aylesbury in Buckinghamshire. We asked her about her experience of working for Peverel Court Care and the benefits, and challenges, of life as a carer.

 

How long have you been a part of the Peverel Court Care team?

I have worked at Peverel Court Care for 3 years and 9 months now. Stone House has been a bit like an extended family to me, we’re all very close.

 

What were you doing before you joined us at Stone House?

Before working at Peverel Court I volunteered in the foundation years in a Primary School and then went on to catering for nearly 2 years.

 

What made you decide that a career in care was a good option for you?

I’ve always had a great interest in the healthcare sector, especially since my family have been in the healthcare profession for generations. Stone House is very close to my heart too, as my Grandad & Nanny lived there during their time as nurses for St John’s Hospital in Stone.

 

How have you found the reality of working in care, compared to what you were expecting?

It’s more challenging than I first thought. A lot of people come into it thinking it’s going to be an easy job. It’s mentally challenging as well as physically. I didn’t realise the kind of connections you make with the people around you; they become like a second family and it can make the job much more special and rewarding.

 

With the media coverage of COVID this year, did you have any concerns about working in a care home during this period?

I’d be lying if I said I didn’t have concerns. It was an uncertain time and everyone was a bit worried, but my biggest concern – and what I think helped me get through it – was focusing on my residents. Not only in keeping them safe, but to keep life as normal as possible for them and to prevent them from feeling lonely or isolated with not having visitors in.

 

Do you as feel safe as is reasonably possible working in Stone House?

I do feel safe working at Stone House. I have a great team by my side and we are very open and honest with each other. Especially during the challenges that this year has thrown our way, we have regular team meetings to discuss new guidelines, to ask any questions or raise any concerns we might have. We also have weekly swab tests, which provides great reassurance and allows me to be able to fulfil my job with confidence. I think it’s important knowing you have a safe space and team around you.

 

Do you think there is any more we could be doing to protect staff and residents?

No, I think Peverel Court does a great job with that already.

 

How well supported do you feel by management and colleagues?

I feel really well supported in my role by my manager and the rest of the team. For example, a resident recently passed away which was quite upsetting for me. My manager asked to see me privately away from everyone to make sure I was okay and if there was anything I needed or he could do to help.

 

We aim to make all of our team feel valued and appreciated; does that come across as we hope?

I do feel valued and appreciated, for example working over the past 6 months has been challenging and uncertain and receiving vouchers as a thanks for our hard work was uplifting and rewarding. It was a nice surprise for us in a difficult time. Also with Perkbox and the perks we receive from that as well as “Employee of the Quarter” where we also receive vouchers helps us to feel valued.

 

Do you have any tips on anything we could do to improve our recruiting and onboarding process?

Have regular private meetings with new staff, just to see how they are getting on and if anyone is struggling as it is a very challenging but rewarding job.

 

In what ways do you feel like you’re able to make a difference to the team and to our residents?

I like to think I make a difference in the residents’ lives every day. I’ve found that in this job it’s the small things that go a long way, such as just sitting and having a cup of tea with a resident and taking the time to chat about their day can improve their mood. Also setting up a small church session with bible readings, prayers and singing along to hymns has made a massive difference for them to still be able to receive their religious and spiritual needs.

 

How do you see your future in the care sector progressing?

Since I started at Peverel Court Care I have experienced a few different roles. For example I have worked as a laundry assistant, domestic assistant, I worked in the kitchen. I now provide care as well as my role as an activity coordinator. During my time here I have also seen more of the clinical side of things; that has peaked my interest and got me thinking I might like to do a course in nursing and progress within the company in that way, as I have seen others do.

 

Would you recommend a career in adult social care, and in particular with Peverel Court Care, to your friends, family or others considering a future in care?

I have previously recommended people to work at Peverel Court Care such as my cousin and my close friend. I will continue to recommend people as I feel it is a very rewarding job and the homes have a family feel to them.

 

Is there anything else you’d like to add about your experiences of working for Peverel Court Care, or in the adult care sector in general?

Peverel Court Care has shaped me as a person and helped my knowledge and confidence grow. I have learned to be more understanding and patient towards cognitive impairment as this is something I had not experienced before working in adult care. In my personal opinion everyone should take the opportunity to work in adult care at some point as it is an amazing learning experience and has taught me some valuable life lessons.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Business, Care & Technology, Care Management, Future of Care, Health and Safety, Leadership & Management, Merryfield, Real life, Social Care & Society, Stone House, Wellbeing

Health and wellbeing of the adult social care workforce

Health and Wellbeing of the Adult Social Care Workforce at Peverel Court Care

 

With the number of cases of COVID-19 on the rise again across the UK, it seemed a good time to review the health and wellbeing support that has been put in place for the adult social care workforce. We examine both the initiatives that have been launched nationally, and also those that we have additionally put in place for our staff at Peverel Court Care.

The care sector is a vital part of our health and care frontline and this pandemic has shone a light on the skills, commitment and dedication of our care workers.

Helen Whately
Minister of State for Care

 

An Unprecedented Year in Adult Social Care

With the onset of the COVID-19 pandemic, this has been a challenging year for the adult social care sector in the UK. Keeping our residents safe has been at the forefront of everyone’s minds; not least as a result of the media coverage it has had. However, equally as important has been ensuring the mental and physical wellbeing of the dedicated people whose hard work has ensured continuity of care for our residents.

While the general population have faced the worry, uncertainty and disruption that the pandemic has brought, for our staff we know that this has been doubly difficult. Not only have they had to worry about bringing illness home to the families and loved ones, but they have also had the added concern of taking something back to work with them.

When you add in the fact that many of our staff have been asked to help maintain levels of services while colleagues have been self-isolating; increasing their own workloads and levels of stress, it’s been incredibly reassuring to see the dedication of our team.

 

Supporting the Adult Social Care Workforce

Nationally, there have been plenty of initiatives launched to help support care workers. An early one was supermarkets including care workers amongst the group of front-line workers to whom priority shopping times were made available. However, at government level, one of the key additions made to support the care workforce was the launch of the Care Workforce app, developed with NHSX and the NHS Business Services Authority, under the new CARE brand.

Launched in May 2020, the app, which is available for download on iOS and Android, as well as being accessible from any web browser, acts as a single digital hub for social care workers to access relevant updates, guidance, support and discounts from their phone. The tool will be the first of its kind provided for the care workforce, and will:

  • act as a single one-stop-shop providing the sector with all the latest guidance, wellbeing support and advice they need to protect themselves from COVID-19 and keep themselves well
  • provide access to learning resources on crucial areas such as infection control as well as practical advice and support for mental wellbeing
  • show how care workers can take advantage of offers available to NHS and social care staff, including free car parking and discounts through organisations and initiatives like Discounts for Carers and the Blue Light Card
  • signpost free access to apps like Silvercloud, Daylight and Sleepio, which can help boost users’ mental wellbeing through programmes covering sleep, stress and resilience

Health and Social Care Secretary Matt Hancock said:

Our incredible social care workforce are on the frontline day and night providing quality care to the most vulnerable in our society during the most unprecedented time in our history. The whole country is incredibly grateful of the work they continue to do for our loved ones.

As part of our continued work to back the care sector, we have launched a new app specifically for care workers to make sure they have the most up-to-date guidance to keep them safe, connected with their colleagues across the country, which also allows them to access discounts like their NHS counterparts.

It’s available to download right now, and I would urge everyone in social care to do so.

 

Managing Mental Health and Wellbeing

In addition to the app, there have been a plethora of support initiatives and guidance released this year to help support the adult social care workforce. A simple, but important set of precisely this type of advice is:

There are some simple things you can do to look after your mental health and wellbeing at the current time. Looking after your mind and body will help you both at work and home.

  • Remember that it is OK to struggle at the present time. Everyone reacts differently and you may feel different emotions at different stages of the pandemic. However, it may cause you to feel worried, stressed, sad, scared or helpless – these are understandable feelings.
  • Take time to look after your physical wellbeing – this will have a big impact on how you feel emotionally. Taking breaks at work, maintaining a routine, eating well and exercising can help.
  • Think about what has helped you cope in the past to cope with stressful situations. Focus on what is in your control, try to pace yourself and remember that this will not last forever.
  • Extend the self-compassion and care you have for others for yourself.
  • Look after your emotional health. After difficult or stressful experiences at work it is normal for memories or images of what has happened to come into your mind. Try to let these memories come and go rather than blocking them or trying not to think about them. Try not to stay focused on difficult thoughts and feelings.

Dr Katrina Lake
NHS England & NHS Improvement Adult Mental Health (South East) Clinical Lead

Other useful examples of guidance documents released this year which are well worth a read, include Health and Wellbeing information for Care Staff and Managing the Wellbeing of Social Care Staff during the COVID-19 pandemic.
 

Supporting our team at Peverel Court Care

While we have appreciated the efforts that have been made at a national and local level, at Peverel Court Care we wanted to go further to help our employees through this difficult time.

We have also implemented the Employee Assistance Programme, powered by Health Assured, which is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, there is a helpline available to them 24/7, 365 days a year, so that they will always have support on hand when they need it over the phone or via live chat.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP, as we appreciate how difficult it can sometimes be to schedule appointments around working hours.

The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing. Our Directors are among staff to have already taken advantage of this service, and believe they have “witnessed the benefit and efficiency of the process”.

Back in April we also created a bespoke survey platform for the team to provide anonymous feedback and ask questions to the senior leadership team. In order to try to mitigate against any financial hardship suffered as a result of needing to self-isolate, we also invited employees to let us know if they need assistance in dealing with the loss of income as a result of having to isolate for 7 or 14 days. We put in place a scheme covering the months of March and April where we were able to advance up to 100% of the difference between Statutory Sick Pay and an employee’s contractual pay over that period.

We are also introducing Aura for our employees from the 29th October. Even before World Mental Health Day, we had been looking for a new solution which we could provide to our staff to help them better manage the impact on their mental health of both their work and life. Aura is described by it’s founders as:

Join millions who use Aura to manage their emotions and get restful sleep. Whether you’re stressed, anxious or having trouble sleeping, simply tell Aura and find strength & rest.

Mindfulness meditations, stories, life coaching, and so much more. With thousands of empowering & resonating audio tracks, Aura has just what you need every day, and constantly learns what works for you.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Advice for Choosing Care, Bartletts, Community, CQC Inspection, Real life, Stone House

Best care homes near Aylesbury, Buckinghamshire

Best care homes near Aylesbury, Buckinghamshire - Peverel Court Care

 

At Peverel Court Care, we’re extremely proud of the fact that our Aylesbury care homes – Bartlett’s Residential Care Home and Stone House Nursing Home – are widely considered to be two of the best care homes in Buckinghamshire.

 

A quick visit to the carehome.co.uk review website, shows that Bartlett’s has been voted by their users as the best care home in the Aylesbury Vale area of Buckinghamshire, while Stone House is joint second.

In fact, Bartlett’s is one of only two care homes in the whole of Buckinghamshire which has been awarded the maximum 10 out of 10 based on reviews in the last 2 years. Meanwhile, across all of the 179 care homes listed in Bucks, Stone House is rated joint 6th, with a Review Score of 9.8 out of 10 based on reviews over the same period.

 

Award Winning Aylesbury Care Homes

In March 2020, we have been notified that we’ve been recognised with the “Top 20 Recommended Care Home Group 2020′ Award” by carehome.co.uk, for the fifth year in a row. In addition to the group award, both Bartlett’s Residential Care Home and Merryfield House Nursing Home received individual awards for being in the top 20 Care Homes in the South East, an outstanding achievement. As the organisers themselves acknowledged, with the current COVID-19 pandemic, it seems odd to be receiving awards such as this at the moment. However, as they said:

It seems strange to be celebrating achievements when there is so much uncertainty at the moment and so many other things focusing our minds. We feel it’s in all our best interests to try to carry on as close to normality as we can, while looking after each other and making sure we all stay safe.

We appreciate the incredible work you are all doing at the moment, especially under such challenging circumstances. With this in mind, we hope these awards will help boost your spirits and allow you to take a moment to celebrate your achievement and look forward to a positive future.

Congratulations to everyone at Peverel Court Care, as you have been awarded a ‘Top 20 Recommended Care Home Group 2020’ Award.

You are receiving this recognition as you are one of the most recommended Care Home Groups in the UK based on over 90,000 reviews over the past two years from care home residents as well as their friends and family.

 

 

Bartlett’s Residential Care Home

 

Best care homes near Aylesbury, Buckinghamshire - Bartlett's - Peverel Court Care

 

Bartlett’s is a Victorian country house in the village of Stone, near Aylesbury, Buckinghamshire. It was built in 1856 for the Bartlett family, when they were the High Sheriffs of Buckinghamshire. It has subsequently been used as a school, but has now been converted for use as a specialist luxury country house retreat for the elderly.

Some of the reviews which have been left on carehome.co.uk by residents and their families include:

I’ve been living here since May. We are very lucky as we are well looked after. The staff are all very kind and helpful. The degree of cleanliness and hygiene is exceptional. 

Christmas was wonderful. It’s the best Christmas I’ve had for many years and that’s true. We had a great time preparing for Christmas, making hats, jewellery, cakes, gingerbread houses and lots more. I’ll never forget the fun we had. 

Everything is excellent, from the minute I walked in the door I have felt at home.

Helen (Resident)

 

Since moving into Bartlett’s in May my 92-year-old mother has developed a new lease of life thanks to the exceptional care, beautiful surroundings and sheer “loveliness” of her new home. Apart from being looked after with care and kindness day and night, my mum is encouraged to take part in a wide range of stimulating activities. After a recent stay in hospital when we returned to Bartlett’s my mum said quite simply “It’s good to be home.” That says it all.

LF (Daughter of Resident)

 

I have been here for 4 months and I cannot fault the care I am receiving. I am very content living in these beautiful surroundings. I enjoy walking in the landscaped grounds. The views of the Chiltern Hills inspire me every day. I feel greatly blessed to have found such a peaceful haven.

AB (Resident)

 

Not only do our residents and their families enjoy their time at Bartlett’s we’ve also received a rating of “Good” in every category during our most recent inspection by the CQC.

 

Stone House Nursing Home

 

Best care homes near Aylesbury, Buckinghamshire - Stone House - Peverel Court Care

Stone House, also located in Stone, Buckinghamshire, was built in 1862 and is the former residence of Lord Baden-Powell. Set in four acres of beautiful grounds, it has been sympathetically converted into a residential nursing home for 35 residents.

Like Bartlett’s, the reviews left on carehome.co.uk for Stone House have been overwhelmingly positive, including:

I can’t praise Stone House Nursing Home highly enough. Being small the residents care staff ratio is good. Not only is the nursing excellent but there are a variety of activities designed to stimulate residents either in the lounges or individual rooms. The food is good, the decor and grounds well maintained and although the staff are busy they always have time to talk to relatives and to act upon requests as soon as possible.

My elderly mother was loved and cared for at Stone House for the last 18 months of her life. I wouldn’t have wished for her to have been anywhere else.

SD (Daughter of Resident)

 

My Mum has been at Stone House for a year. My sister and I have been able to relax since she arrived knowing that we can trust the staff to look after her, whatever occurs. Mum has dementia and although we’d dreaded moving her out of her own home, she’s been happier at Stone House than we’d imagined possible. She spends her day in the lounge with things going on around her which keep her from being bored. She has her hair done and her nails painted which helps her feel special. She joins in activities and has been on an excursion giving her a change of scene. Whatever she’s doing we know there are enough professional people around her to deal with every eventuality. She’s had some minor health issues recently and we’ve been kept informed of each setback and kept up-to-date with steps taken to help her and keep her comfortable. At her care review, we were asked what we’d change to improve things and we were unable to make a single suggestion because Mum’s every need is being met.

Yvonne (Daughter of Resident)

 

From the moment I arrived with my mother the quality of the care was evident. I knew from that moment on my sister and I had chosen a truly wonderful place for our mother. Even after settling her in the superb care continued. The staff are extremely passionate about their care for patients and this continued. I’m just so glad we chose Stone House.

Richard (Son of Resident)

 

The latest inspection report from the CQC shows that Stone House is rated as “Good” in four of the five areas, and “Outstanding” for Responsive.

 

Request a Brochure or Arrange a Visit

If you would like to find out more about either of our care homes near Aylesbury, Bucks, then please complete the form below to request a brochure or to arrange a visit to see them for yourself.

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About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Community, Personalisation, Real life

Resident Focus: Nigel Dyckhoff

Nigel Dyckhoff - Peverel Court Care Bartlett’s Residential Care Home in Aylesbury, Buckinghamshire

 

In the first instalment of our new series exploring the amazing lives of some of our residents, we learn more about Nigel Dyckhoff; one of our Bartlett’s residents, a railway-enthusiast and retired business leader.

 

Nigel Dyckhoff is one of our residents at Peverel Court Care’s Bartlett’s Residential Care Home in Aylesbury, Buckinghamshire. However, just a few years ago, Nigel was a major player in the headhunting business. As a Partner at Spencer Stuart, one of the world’s leading global executive search and leadership consulting firms, Nigel was often asked to contribute his wisdom to publications such as Management Today, which described him as the man “who devised many of the remuneration schemes” for top earning Fund Managers and Executives at some of the World’s leading corporations.

Nigel also contributed his wealth of experience to Stephanie Jones’ 1989 book “The Headhunting Business”. He is named by the author as one of a “series of very impressive, charming, suave, witty, energetic, egotistical and even outrageous characters I met in the course of writing this book”.

With that expertise and insight, Nigel was, until fairly recently, also the Owner and Principal of the Remuneration Group, which brings together the Personnel Directors of around 30 of the UK’s Top 100 Companies. The aim of the group is to provide a forum for them to discuss and exchange information on the pay and packages of their senior staff.

 

Personal life

Born in 1935 in Manchester and raised in the city along with his sister and two brothers, Nigel earned a degree from the University of St Andrews. From there, he became a management trainee in the steel industry. Nigel then was part of the team which built and commissioned what was at that time the largest cardboard factory in Europe. He also went on to run a group of companies managing the investments in Farms and Forests on behalf of major institutional investors.

However, there’s a lot more to Nigel than just his many accomplishments in the business world. Nigel and his wife Elizabeth had three sons; Andrew, Martin and Luke.

 

Railways – a lifelong passion

Aside from family and work, Nigel’s biggest passion has always been the railway; and it is the source of his favoured hobbies. He has published several railway history books and photographic books on trains, and been a railway modeller. He has built outdoor layouts in EM gauge, O gauge and garden gauge, along with indoor layouts in OO gauge and N gauge.

In his later years, Nigel spent his time on the garden gauge layout he created at his home on the Isle of Luing in Scotland, where he lived independently until August last year. His layout with radio controlled live steam engines was considered to be a free local tourist attraction, as it could be admired by visitors over the wall from the road on the shoreline.

On Luing, Nigel was also on the committee that supervised the building of a new community centre.

For the Peverel Court Care team, it’s an honour for us to spend time with, and look after, a man who has seen, done and contributed so much during his life.

 

Cheshire Lines Commitee - Nigel Dyckhoff - Railway History Author - Peverel Court Care

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Business, Care Home Recruitment, Leadership & Management, Social Care & Society, Social Care Strategy, Stone House, Training & Development, Workforce Development

Interview: Beverley Webb, Assistant Practitioner in Healthcare

Beverley Webb - Level 5 Diploma for Assistant Practitioners in Healthcare graduate - Stone House Nursing Home, Aylesbury - Peverel Court Care

 

As we seek to implement the supporting of career pathways for our employees, we thought it a good time to catch up with Beverley Webb, a long-term member of our team and a recent graduate from the Level 5 Diploma for Assistant Practitioners in Healthcare.

 

Beverley has worked at Peverel Court care for 13 years and is our first graduate, having recently completed the Assistant Practitioner in Healthcare Level 5 Diploma. At Peverel Court Care, we’re committed to helping our employees to fulfil their potential by supporting them in career development through the introduction of career pathways. We spoke to Beverley to find out more about her career journey.

 

What were you doing before you joined Peverel Court Care?

I was born in Bebington, on the eastern side of the Wirral Peninsula – I’m a northern lass originally! It’s beautiful there. I had worked for two years at a residential care home near Bolton. Then I moved to the South East, and I was working for a printing company when I decided to return to a care role. I applied to Stone House and my first impression when I came into the grounds was ‘wow, what an amazing house!’. I was overwhelmed due to the size of the home and grounds – I love it. After one month I was offered a full-time position (I’d started as part-time). Within one year I was promoted to Senior Healthcare Assistant, then offered Head of Care after another 6 months. Now I’m the Senior Care Lead.

 

How does working for Peverel Court Care differ from your previous experience and expectations?

At the previous home I had to complete very long shifts. I had no specific dementia training, and it was difficult trying to help the residents with that lack of training. When I started in the care sector I didn’t have any real expectations. I didn’t expect to be where I am now. I just wanted to help people. Seeing how the elderly were treated was a big thing; I’m a caring person and don’t like to see people upset. So I want to make a positive difference to people’s lives.

When I was 16 I helped an elderly gentleman who was being harassed by a group of 15 and 16 years old who thought it was fun to intimidate an older person. That experience has had a big influence on my career to date. I now want more out of my career and it’s great I can do that at Peverel Court Care and in the care sector.

 

How did you find out about the opportunity to undertake the Assistant Practitioner qualification?

The Registered Manager had mentioned a new Assistant Practitioner qualification. I questioned whether I wanted to commit to studying at this stage of my career, but my RM really supported me. I have never achieved anything before, probably because I was the middle child! I didn’t have great grades at school, so when this opportunity arose I decided to go for it. My brother and sister also really supported me.

I was very excited when I was accepted onto the course, but I don’t think I was prepared for what was ahead. I thought because I have done my NVQ3, I have done my diploma in End of Life Care – I thought it would be a breeze. However, it was a challenging course.

 

How was the process of juggling study with work?

Difficult. It’s been very difficult working full-time whilst studying; I really had to manage my time efficiently . You have to put your family and social events on hold. Going for my treats out, going away for the weekend; they all had to be forgotten about for a little while. Weekends were also taken up by study as 7 hours per week were not enough for me to complete the required work. College was fortnightly from 9 to 4, plus the travel time on top, and then 3 hours study when I got back, and 6 hours on the weekends. I felt tired and became irritated, and I hoped this hadn’t affected the morale of the team around me.

There was so many times I wanted to give up! The sense of achievement and self-belief kept me going. Team members encouraging and supporting me really helped to get me through as well. I was crying with frustration at times due to the challenge of some of the modules. Do I regret doing it? No! It’s been such a great learning curve. I now mentor two colleagues who are also on the Assistant Practitioner course: I offer support and bring in my old text books for them. If it wasn’t for the excellent support network I may have quit or failed. You need people around you to guide you and listen, who don’t get frustrated.

 

How has the chance to take the Assistant Practitioner Diploma had an impact on your life?

In terms of work, it has provided me a different philosophy of healthcare; a better and different perspective of care. The Assistant Practitioner Diploma has given me the tools to examine the behaviours of people and their psychology, and to look deeper into why people say what they do. Everyone has a life story, so I look at things differently now. What are people really going through and do they need to have a chat? Also, with End of Life care, the training has made me consider whether we really take into consideration the carers; how do they feel? It’s made me think about how I work and how I see people.

One specific example of something new that I’ve learnt relates to communication with relatives and residents. In particular, about involving the resident more. Just because a resident has dementia, it doesn’t mean they cannot make decisions. It’s important to have their views, and also their relatives’ input and opinions. I think we sometimes forget that having a resident in a care setting has an effect on their relatives. I’ve had relatives crying because they feel guilty. It’s important we communicate well and inform them of the benefits of being in a professional care environment.

In the future I would like to explore some type of management role within the group,  working alongside the managers. I enjoy mentoring, helping new starters, and now with my skills, working closer with the Registered Nurses. 

In terms of my personal life, I’m a lot happier now that I have graduated, but I get bored with all the spare time instead! I feel a lot happier in myself though – me and my husband went out to celebrate! After all, for the last two years I have been studying.

 

How do you feel about having been given this opportunity?

It’s very good to have opportunities for professional and personal development; it boosts your self esteem and gives you such a great sense of achievement. To have this opportunity has been amazing, and I want to say a big thank you to Peverel Court Care for providing me with the chance to take the Assistant Practitioner course, I really appreciate it! It’s great for people that want to further their career prospects. If it wasn’t for PCC and their continued investment in their staff I would not be able to progress my career in the same way.

 

What do you think of Peverel Court Care as an employer and would you recommend them to your friends, family or other people considering a career in care?

This company is fantastic! It’s just lovely; the homely environment, the good atmosphere, and the relatives’ feedback is amazing. I have a real sense of pride in the relatives and residents excellent feedback.

I do recommend Peverel Court Care on social media, I always promote them! I would recommend that if anyone wants to give back something to society, working for PCC would be a great decision. You have to want to work in care and be passionate about it, but if you are, then it’s very rewarding. It’s about holding people’s hands and having empathy; you need all that and more. If you do, then it’s so rewarding, and you can go home with a sense of achievement. You’ve changed someone’s ordinary day into a great one. They may wake up unhappy but at the end of the day they are laughing and joking. Just to see a smile on their face and holding their hand is enough for me. I love it because I know I am making a difference. It might seem a little difference to some, but to them it’s a big difference.

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Best Care Practices, Business, CQC Inspection, Health and Safety, Leadership & Management, Personalisation, Safeguarding, Stone House, Training & Development, Workforce Development

The drive to be outstanding

Peverel Court Care’s Stone House nursing home in Buckinghamshire receives overall 'Good' with Outstanding in 'Responsive' in latest CQC inspection

Stone House receives overall ‘Good’ with Outstanding in ‘Responsive’ in latest CQC inspection

Peverel Court Care’s Stone House has received it’s latest glowing inspection report from the CQC, which included an ‘Outstanding’ rating in assessing our ability to be Responsive.

We were also rated as ‘Good’ in the four other assessment categories, which evaluate whether the home is considered by the inspectors to be Safe, Effective, Caring and Well-led.

The overall CQC rating awarded for our Buckinghamshire nursing home was ‘Good’ based on the most recent inspection, which was carried out on 26th February 2019.

Some of the comments from the inspector’s report included:

“Care was exceptionally person-centred and focused on ensuring people with dementia lived as independent lives as possible. The care was designed to ensure people’s maximum independence was encouraged and maintained.”

“People experienced positive outcomes regarding their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.”

“Staff received good supervision and training, which provided them with the knowledge and skills to enable them to provide good care. There was a workplace culture that was open and honest. Staff told us they felt supported by the manager and they could speak with them at any time.”

 

Our outstanding Stone House team

 

While the report is indicative of a well-managed and caring environment for residents and staff alike, we’re not resting on our laurels. We will continue to strive for Stone House and the other Peverel Court Care homes in Buckinghamshire and Oxfordshire to be recognised as ‘Outstanding’ across the board in future reports. Preet Shergill, Associate Director of Peverel Court Care, commented:

 

“We are proud to say that we are surrounded by staff who strive for continuous improvement, innovation and provide exceptional elderly care. The very positive CQC inspection report is testament to the outstanding work of the Stone House team, volunteers and the Buckinghamshire community.”

 

The CQC inspection report follows hot on the heels of our recent “Top Care Home Group” award win at the carehome.co.uk awards (you can read more here), which was based on positive reviews from our residents and their families, including the following from the daughter of one of our Stone House residents:

This care home is amazing. It is run by the manager and the most caring staff, many of whom have been with the company for years. The care they give their residents is second to none and the home provides them with lots of entertainment and you can see the residents enjoying these events. The meals they provide are all prepared fresh every day by the resident chef. The atmosphere when you visit the home is also something, welcoming and lots of laughter all around. A super home and I can thoroughly recommend it.

 

The future for Stone House nursing home, Aylesbury

 

As part of our journey towards ‘Outstanding’ at Stone House, we are implementing a number of upcoming initiatives, including:

  • The introduction of bespoke training and development pathways’ for Healthcare Assistants, Registered Nurses and all other departments of the Peverel Court Care team
  • Rewards and recognition of staff for various achievements and milestones, such as high levels of attendance, attaining NVQ qualifications, referring new staff members, years of service, and the receipt of special praise via relatives
  • New and improved technology infrastructure
  • Non-clinical customer service training for all staff

We believe that by recruiting, developing, rewarding and retaining the best possible staff to deliver care to our residents within the idyllic setting of Stone House, we can continue to improve on the incredible levels of service for which we’re already being recognised.  

The full CQC inspection report can be read here

Uncategorized

Peverel Court Care receives Top 20 Recommended Care Home Group 2016 award

Peverel Court Care is pleased to announce that it is the proud recipient of the Top 20 Recommended Care Home Group 2016 award in the Small Care Home Groups category. This award is instituted by carehome.co.uk to acknowledge the hard work and efforts of care homes. Receiving this prestigious award is a testimony to Peverel Court Care’s dedication to providing exceptional elderly care at all times.

The journey to nationwide recognition

The Top 20 Recommended Care Home Group award is based on more than 55,000 reviews and recommendations that carehome.co.uk receives from residents, and family and friends of residents. For the 2016 awards, reviews and recommendations from 15th February 2014 to 15th February 2016 were taken into account, along with the average rating and size of the care homes. Only care homes that are compliant with their regulatory authorities are considered for this highly esteemed award.

carehome.co.uk announced the award on 5th March 2016, and Peverel Court Care was one of the recipients of the Top 20 Recommended Small Care Home Groups 2016 awards. We are very proud to win this UK-wide recognised award that acknowledges and rewards the effort of our staff to provide exceptional-quality personalised elderly care to our residents.

Outstanding staff effort made the difference

Peverel Court Care’s compassionate and caring ethos has helped us create a personalised care setting for our residents. This philosophy also imbues the staff, whose diligence and commitment make sure our residents are happy, well cared for and comfortable, and receiving the care they need and deserve.

Our staff’s constant endeavours to create a caring and comfortable ambience along with customised care plans for each resident has helped Peverel Court Care set benchmarks in care standards. It is the combined efforts of our staff that has made it possible for Peverel Court Care to become one of the top recommended care home groups in the UK.

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