@buckscc awards excellent rating to Bartlett’s Residential Care Home, Part Two

Golden stars ratingBartlett’s Residential Care Home has always been proud of its compassionate elderly care. We go out of our way to make our residents feel well cared for and comfortable. We are aware that our outstanding staff play a major role in providing and fulfilling our philosophy: customised and exceptional elderly care.

It is because of the efforts and hard work of the staff that Bartlett’s was recently awarded an excellent rating by @buckscc. The monitoring officer from Bucks County Council interacted with and observed the staff at work.

Observations about the staff

Bartlett’s has always laid emphasis on staff training. We invest time and resources to enhance the skills of our staff so that they have the necessary expertise and knowledge to take care of the residents and their needs.

The @buckscc officer found out that the staff have received mandatory training and updates to help support and care for people living with dementia. The staff know the importance of promoting dignity, and go out of their way to make sure it happens.

Staff feedback

Bartlett’s provides the support and encouragement that the staff require. This was confirmed by a staff member who spoke to the monitoring officer.

We also have a whistleblowing policy in place, and make sure the staff have a clear understanding about the policy without worrying about repercussions.

One of the staff members interviewed by the @buckscc officer said she appreciated the support of the management, particularly when she required flexibility in working hours. This particular staff member has been with Bartlett’s for 16 years.

We welcome you to come and visit Bartlett’s Residential Care Home. We have ample car parking in front of the building for visitors, relatives and friends. We encourage visitors to mingle with our residents, who enjoy the company. You can also use the opportunity to enjoy the well-manicured grounds and admire the awe-inspiring views of the Chilterns.

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