Personalisation and its importance in delivering excellence in care at Peverel court care

We spend our whole lives developing as individuals. It takes years for us to learn who we truly are, what we like and what we don’t like.
When we’re older and we’re relying on care and support, most of us will express a wish to keep our individuality.

At Peverel Court Care, we know it’s important to deliver services that allow our residents to carry on being the unique, special and one-of-a-kind individuals they’ve been their whole lives.

We do a number of things to make sure that this happens for every person we care for.

Personal care plans
Just meeting the immediate needs of our residents is not enough. Every person we give support to has an individual care plan, which we use to tailor our care to their specific needs.

The plan gives us general information about medication and physical mobility issues, whilst also gathering extra details that allow us to add personalised touches to the care they receive.

We want to know a range of additional information, like what people like to eat and drink, how many hours they like to sleep and if they like to take a nap in the afternoons. We also ask to hear about any social or emotional needs they may have, so that we can give them everything they need to feel safe, secure and comfortable.

Knowing this information about our residents means that we’re able to offer a truly personalised care package.

Personal attentiveness
As part of our care plans, we deliver a personal attentiveness that we’re very proud of. We might learn from a care plan that a resident prefers their hair brushing in a certain way, but that they struggle with mobility. When this is the case, our staff will go out of their way to make sure that residents are happy.

Beverley, who has worked at Peverel Court Care as Senior Care Lead for 9 years, says that this personal attentiveness has a tremendous effect.

“Seeing residents smile when I say hello, or even at the gentle touch of a hand, makes every day worthwhile. They trust, they laugh, they smile, they cry, they are individuals and we are there to protect and care for them. What better job is there?”

She says it is this approach to care that makes residents content and happy.

“A smile costs nothing. Residents have confidence in themselves and sometimes even begin to do things independently.”

Personalised care is the heart of our service
The personalisation of the service we provide is one of our main priorities at Peverel Court Care. No one person is the same. Providing excellent processes and procedures is not enough, the way we look after everyone who lives with us must be tailored to the personal needs of the individual. That way, we can give our residents the sense of importance and belonging they deserve. This high quality, person-centred care is at the heart of what we do.

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