Employee Assistance Programme

Employee Assistance Programme at Peverel court care

The Employee Support Hub, powered by Health Assured, gives you access to qualified therapists over the phone or via live chat.

What is an Employee Assistance Programme (EAP)?

An EAP is a confidential employee benefit designed to help you deal with any personal and work-related issues that might be affecting you. Whether you’re struggling at home or at work, our helpline is available 24/7, 365 days a year so you’ll always have the support you need.

Are my calls confidential?

All calls between yourself and the counsellor or adviser are kept confidential.

Who can use this service?

We want to make sure you are fully supported, which includes your immediate family. Partners and dependants* can access the telephone helpline.

What services are available?

  • Comprehensive telephone helplines are available 24/7, 365 days a year.
  • Health and well-being portal with on-demand resources.
  • Critical incident and trauma support provided by trained counsellors via the 24/7 helpline.

Is the service restricted to issues dealing with stress?

Health Assured’s EAP service will provide additional support for a variety of issues, such as:

  • Emotional issues e.g. anxiety, depression
  • Family issues including childcare
  • Legal issues e.g. family, property,
  • tax support
  • Financial issues e.g. debt management
  • Housing and tenancy concerns
  • Bereavement or loss
  • Relationships and marital changes
  • Medical information

What’s included with the critical incident support?

If you’ve got an immediate and identifiable problem, Health Assured’s trauma trained counsellors will make sure you can return to your daily routine more quickly.

What is the ‘Health Portal’?

You should be able to access the help you require wherever you are and whenever you need it. There are a range of tools available at any time via the online health and well-being portal. You’ll find:

  • Interactive health assessments
  • Fitness and lifestyle advice
  • Personal coaching tools
  • Self help programmes
  • Work life information
  • Mini health checks
  • Home life support
  • Health calendar
  • Newsletter articles
  • Budgeting tools
  • Webinars

Access this perk via your Perkbox app.

*Health Assured defines dependants as living in the same household, aged 16 to 24 and in full time education.

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