Bartletts, Leadership & Management, Workforce Development

Our Very Well Deserved Staff Awards

We’re lucky enough to have teams staffed with dedicated and driven individuals, and we know that we must be capable of offering them more than just a job if we want them to stay with us. We spend an incredible amount of time developing our employees in the knowledge that we’re encouraging them to progress personally and professionally. For anyone who wants to stay at Peverel Court Care and work hard, there is a wonderful career to be had. A number of our employees have been with us for many years, progressing through the ranks and up into management positions.

We’re incredibly lucky to have our staff. Our recruitment teams do an excellent job at spotting the passion and talent we require when we’re looking for new people to join our teams. Those who work with us have a difficult job to do but, like most people who work in care, they often tell us that the sense of contentment they get from helping other people makes the more difficult parts of their job well worth the extra effort.

For us it’s really important that we’re able to give back to our employees, and one of the ways we do this is through our quarterly awards, in which an employee from each of our three care homes is nominated for their outstanding service. We know that these awards remind our employees how much we appreciate the work that they do and the commitment they show us.

When we give our awards to our employees, we also present them with something we know that they’ll appreciate, trying wherever we can to involve their family in all celebrations. Cecilia was this quarter’s nominee from Merryfield Nursing Care Home, and we rewarded her achievements with something we’ve been told she sincerely enjoys; a movie night at the cinema and a meal beforehand in Witney for her and her daughter Teresa.

At Stone House, our residents had given excellent feedback about the care three of our nurses were providing, so we rewarded them all with a quarterly employee award, a box of family chocolates and vouchers towards their Christmas shopping.

Our managers at Stone House said, “They were chosen because of their hard work and dedication to their job. Even when the carers have a full hand they still ‘muck’ in and help out to the best of their ability. They have been very flexible and have led by example. Their communication with the carers is second to none and even though we are experiencing a period of high dependency amongst the resident group – all of the residents are really thriving under their care. We have had a few residents who have passed away and they were able to do so with all of their dignity intact and wishes adhered to.”

We gave the same reward to Arlene at Bartlett’s, who was nominated for her hard work and dedication.

The care sector has difficulty holding on to its staff. The national average turnover rate for staff is 15%, but the care sector often struggles with a much higher rate of 32%. We’re proud to say that our own turnover rates are nowhere near this number. We believe this is partly due to making sure our recruitment processes are correct in the first instance, partly due to the training and development we give our staff, and partly due to the efforts we make to give our staff the recognition they deserve and make sure they know they’re appreciated. The job we all do can sometimes be a difficult one, and so we thank them for the excellent care they provide. Too often across our sector, a sector that relies so heavily on the competence and dedication of people, the extra effort staff make is not recognised. We’re happy to be one of the providers that gives as much back to it’s staff as it does to those we offer care and support to.

Stone House, Training & Development, Workforce Development

They’ve gone to great lengths to facilitate my studies

We pride ourselves on providing high quality care services. To do that, we need excellent leaders, who know how to steer teams of dedicated and committed staff, as well as frontline team members with excellent values and impeccable attitudes.

We’ve found this in Peter McClean, who works in Stone House Nursing Home. Peter has worked with us for eighteen months, and says he enjoys being part of a team that provide such high quality services.

“From my very first day it was clear that the service delivered to those in need at Peverel Court Care is of a very high standard. I have enjoyed being part of that type of outstanding care delivery, and contributing positively to the quality of life of those we care for.”

As we do with all of our managers who show desire to do so, we facilitated his studies towards a Level 5 NVQ Diploma in Management and Leadership. Peter showed an impressive attitude and ability and so, though he had joined us as a Registered Nurse, we promoted him to Deputy Manager of Merryfield Nursing Home. Our management teams have worked to support Peter since his career with us began. He’s now Care Manager at Stone House Nursing Home.

“Aside from training and academic growth, the Director and Senior Managers have always been very supportive and approachable, especially when I needed advice or consulting. This has enabled me to grow as a professional and as a person. Our Quality Assurance Manager Jill is always on hand to offer advice and guidance across all three homes. I found her help particularly worthy prior to our inspection in May, my first inspection in England, whereby I learned much from her experience. I find her role to be a great resource and asset to Peverel Court Care.”

Despite his enormous success at just 26 years of age, Peter’s aspirations don’t stop at his current position. He wants to further his career with Peverel Court Care as we continue to grow, and to become a registered manager. Our team of managers are strong, skilled and knowledgeable, and made up of individuals like Peter, who has the tenacity and dedication to progress as far as he wishes to go with us. We look forward to working with him into the future to provide care services that maintain quality of life, happiness and health for our elderly residents.

Workforce Development

Happy staff means happy residents

At Peverel Court Care, it isn’t just our responsibility to look after our residents, but also to take care of our staff.

We have dozens of care staff working daily in our three care homes; Bartletts Residential Care Home, Stone House Nursing Care Home and Merryfield Nursing Care Home. We know that the way they feel about their work directly affects our residents.

We were surprised to hear recently that despite social care being the most popular of all apprenticeships for young people for the fourth consecutive year, more people are leaving care and support roles than any other sector.

If staff are leaving at an unsustainable rate then they aren’t happy. A rapidly changing workforce and unsatisfied staff are not in the best interest of residents. Unhappy staff don’t deliver good care.

For residents, those who take care of them are like a second family. Daily contact with skilled staff is the least residents expect. At Peverel Court Care, we go the extra mile, making sure that our staff are recruited with the right values and, just as importantly, feel happy, supported and comfortable.

One of the ways we make sure this happens is by working hard to make sure staff feel supported and appreciated every time they come to work.

Beverley Webb is Senior Care Lead and has worked with Peverel Court Care for nine years. She says she has no concerns about feeling underappreciated.

“Peverel Court Care have provided me with all mandatory training, as well as desired training. They have an open door policy if I have any concerns or queries or require information. They’re always there to help.”

Beverley says that this dedication to her wellbeing makes her job enjoyable.

“I am able to give one hundred percent commitment and feel I am valued in all I do within the company from all levels, from junior care staff to the manager and above.”

We want to be sure that we’re giving our residents the best care possible, so we’re dedicated to doing all we can to encourage our staff to stay working with us. They’re on our frontlines and looking after our residents every single day, so we need to be sure they’re committed to providing the same level of high quality care that we are as an organisation. If we invest in taking care of them, we know they’ll be extra committed to maintaining the high standards we expect them to.

Beverley believes that Peverel Court Care’s commitment to her wellbeing has a direct impact on the care and attention she provides.

“I look forward to coming into work and have a smile on my face, which has a tremendous effect on our residents.”

Taking care of residents and looking after our employees go hand in hand at Peverel Court Care, and that’s why we know that we provide some of the best care available.

If you want to hear more about our team, please visit our About Us page. If you’re interested in working with us, please have a look at our ‘Work With Us’ page.

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