Advice for Choosing Care, Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Future of Care, Health and Safety, Infection Control, Leadership & Management, Merryfield, Real life, Safeguarding, Social Care Strategy, Stone House, Tech

The Safety of a Quality Care Home

The safety of a quality care home at Peverel Court Care

 

Are care homes currently safe? That is the question we are frequently asked. Until there’s a definitive answer to their question, families may consider staying away from care homes – but should they?

The question of whether or not a person is safer in a care home, their own home, or a hospital ward, is not a straightforward answer. Much is dependent on the measures put in place by any given care provider in order to mitigate the risks for their residents and staff.

With COVID-19 continuing to dominate the news headlines around the globe, it’s little wonder that people have concerns about whether their loved ones are, or would be, safe in a residential or nursing care home.

 

Safety in our care homes

We are now COVID free in all of our homes – and that goes for both staff and residents. We have had one Emergency Support Framework (ESF) call at Merryfield Nursing Home in Witney, near Oxford, that highlights the safety of the home.

We have recently detailed how we’re utilising technology to ensure outstanding infection control in our care homes, along with how we’re rolling out the use of digital care plans and the ways in which we’ve supported our employees through COVID-19.

One of the key uses of technology which we have introduced to all three of our care homes in Buckinghamshire and Oxfordshire is the Gateway, a walkthrough anti-viral mist tunnel, which all employees and visitors pass through when entering and leaving our homes. Additionally, we have installed a set of VitalSign Series Temperature-Check Tablets in the entrances to all our homes as part of our infection control measures.

In anticipation of requiring PPE at the very outset of a possible national outbreak, we embarked on a significant procurement programme very early on, ensuring adequate supplies of all required PPE throughout. At no point did any of the Peverel Court Care homes run out of PPE, nor were we required at any point to ration our supplies. Spending a significant sum on commercially available stock ensured we were adequately provided for.

Peverel Court Care have subsequently embarked on a further procurement programme to make sure we are adequately stocked on an ongoing basis for any future national outbreak and any further changes to Public Health England guidance around the use of PPE.

The safety of our residents and employees is fundamental to Peverel Court Care and underlines our core values of Resident Focus, Integrity, Service Quality, Passion and Care for Our Communities.

 

Are care homes less safe than home care?

Again, there is no single answer to this question, as processes to minimise the spread of the virus will vary greatly from one provider to another. However, where carers are travelling between care recipients – and particularly where they need to regularly use public transport – the risk of transmitting infection will always be there.

“Live-in care, where the carer stays at the individuals home for weeks at a time, has been described as the “safe option”. However, this approach can also have its downsides. In a recent case study we discovered that:

Before coronavirus took hold, the family of an elderly man with mild dementia had opted for live-in care, with a home care agency also visiting regularly to cover any breaks the live-in carer was entitled to.

As it turned out, the live-in carer self-isolated with the client’s father for 8 weeks straight.

During that time, possibly due to boredom and frustration that he couldn’t go out, the father’s dementia became more severe. His behaviour became more aggressive and he started to wander from the house at night to the point where all the doors and windows had to be locked.

Whenever there was an issue, and there were many, the family member who lived nearest – our client’s brother – would get a call from the carer to come and help. This was happening on a more frequent basis and at any time of day or night.

Clearly under normal circumstances, the family would have chosen a care home as the safe option. But despite this, the fear of COVID meant the family decided to carry on with an increasingly unsafe and inadequate situation at home.

 

Returning our care homes to a new normal

As we continue to implement new technological solutions to provide infection control and reduce the risk for our residents and staff, we’ve been able to reintroduce controlled visits by family. This week we received this lovely note from the daughter of one of our residents at Bartlett’s Residential Care Home, near Aylesbury, Bucks:

Hi Mibell and the whole team,

 

I just wanted to say that after 5 long months my visit with Dad yesterday was SO lovely. He was relaxed, happy and chatty. To him I am quite sure it only felt like yesterday I had visited (quite possibly with thanks to his Dementia).

 

Everything about my visit was well organised and with a relaxed feeling as to put us at ease. Please convey my thanks to the whole team.

 

I am very much looking forward to seeing him again. 

 

SW xx

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Care & Technology, Care Management, Future of Care, Leadership & Management, Merryfield, Personalisation, Stone House, Tech, Workforce Intelligence

Digital Care Plan roll out

Digital Care plan roll out at Peverel Court Care - award-winning care homes in Buckinghamshire and Oxfordshire

Following a successful implementation at Bartlett’s Residential Care Home near Aylesbury in Buckinghamshire, we will be rolling out the use of digital care plans to our other homes.

 

As revealed in our Transitioning to Digital Care Plans article from October 2019, Peverel Court Care has been running a digital care plan pilot programme at Bartlett’s since the start of this year.

Our previous post detailed many of the key benefits of moving to the use of digital care plans as opposed to the paper records that have been utilised as standard in the past. However, there have also been a number of additional benefits revealed through the pilot programme.

The transition has proved to be hugely successful, both for staff and residents, and we have therefore made the decision to extend the use of the Nourish digital care plan solution to both Stone House Nursing Care Home in Aylesbury (launching September 2020) and Merryfield Nursing Care Home in Witney, near Oxford (starting October 2020).

 

Digital care plan solution

We have chosen to use Nourish as the platform for our digital care planning. Their website describes the solution as:

“Nourish enables carers to plan, record, report and co-ordinate care, all focused on the person. At a time of growing demand for care, Nourish is using technology and design to empower carers to do what they do best: help people they care for enjoy the best quality of life possible.

We give care providers the digital tools to leave the paper trail behind. Our easy to use electronic care management platform enables care teams to plan, record, report and coordinate care on the go.

It’s not about recording less information, it’s about empowering your care teams to record more accurate notes, in less time. And with our simple search and report functions, you can share critical information about the people you care for with the entire care circle.”

Our Bartlett’s pilot programme has shown sufficient evidence of the truth in these claims for us to move to roll out the solution across our other care homes in Buckinghamshire and Oxfordshire.

 

Immediate impact

Since embedding the trial at Bartlett’s, we’ve seen the global outbreak of the Covid-19 pandemic, meaning that the use of technology within the care setting has never been so critical.

Electronic care planning allows for faster reporting of symptom presentation, and for the whole care team to be made aware in a timely fashion. This has translated immediately into how care teams organise their rotas to sequence their contact with residents to minimise the likelihood of spread.

A good digital platform supports the coordination of care teams so that even in a pandemic, care is still centred around the person. GPs, district nurses and hospitals can all engage remotely with residents based on observations made available to them remotely – enabling coordination to happen between social care and health.

Electronic care planning is also reducing the reporting burden on Care Managers who are being asked to report Covid-19 symptoms, personal protective equipment (PPE) stocks, bed availability and staffing levels to several entities. Using data collection repositories enables Care Managers to report once, and for entities that are coordinating responses to consolidate this information in different ways to suit their purposes.

For our Leadership team, digital care planning allows us to review care plans remotely, providing reassured confidence; we know everything that is happening with residents and care teams. This includes which activities took place, who’s not staying as hydrated as they should or who skipped lunch, along with which carers are off. We can also learn very quickly what innovative ideas are emerging from the front line, which we can then roll out across the group; accelerating innovation in response to the challenges.

 

Resident Focus

One of the key drivers for our transition to the use of digital care plans has been our Core Value of always taking an approach based on Resident Focus. That is to say, our: “commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.”

In support of this, one of the pieces of feedback we received from Tudor Nanu, Deputy Manager at Bartlett’s, was:

The new Nourish system is providing us with a host of options for personalised interactions that can be used in a person-centred way to achieve an evidence-based practice. 

As soon as we started migrating care plans onto the digital platform we realised the benefit of staff being able to access information instantly. The process of auditing care notes and rolling out reports has become more time efficient using the Nourish platform.

The team quickly saw the benefits of recording care notes as they go along, as now all the documentation is at their fingertips. Staff can access risk assessments and care plans instantly, releasing valuable time for staff to spend with residents.

We are able to create more unique care plans now, which concentrate on the individual needs of our residents and can facilitate better quality in the care services we provide. In addition, the system allows us to interlink care plans and risk assessments, which is very helpful when reviewing care plans or conducting audits.

To sum up the feedback obtained from staff, they would not return to paper care plan systems.

 

Digital care plans – staff opinion

The Bartlett’s team quickly came to embrace the new technology, and Tudor continued:

Staff were very eager to learn the new system. Its use is self-explanatory and in-house Nourish champions provided one-to-one training to staff who experienced difficulties in utilising the app effectively.

Due to the fact that Nourish allows us to dictate care notes directly into the device, we are able to record more complex information about our residents. Recorded information has become easier to hand over, and the intra-mail system allows us to communicate directly with the team of any changes and updates.

As we now have the opportunity to record care notes in real-time, we can spend more quality time with our residents and can input more accurate notes on care plans as soon as we finish delivering care.

With regard to the feedback received from Bartlett’s residents and their families, Tudor added:

Residents and families welcomed the idea of having an electronic system in place that centralises the information recorded under one umbrella. It became easier to follow an evidence-based practice, as Nourish allows us to access the history of interactions recorded for our residents and we are able to review notes of our actions and the care we have provided to our clients in a more efficient way.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Health and Safety, Infection Control, Leadership & Management, Merryfield, Real life, Safeguarding, Social Care & Society, Social Care Strategy, Stone House, Wellbeing

Supporting employees through COVID-19

Supporting employees through COVID-19 at Peverel Court Care 1200x800

 

The past few months have been an extremely challenging time for people across the UK. However, this has been especially the case for key workers, such as our dedicated employees, who have continued to deliver first-class care for our residents.

 
At Peverel Court Care, we always pride ourselves on being proactive. When the Government initially advised that care homes would likely be the least affected in the community, we took a more strategic approach and put an ‘Action Plan’ in place. This was prior to any ‘official’ guidance being put into circulation. Naturally, we took advice from Public Health England where necessary.

Our ‘Action Plan’ is a live, working document, and is in effect a contingency plan which sets out what our objectives and guidelines are to enhance appropriateness of practice; improve quality of care; strive for better resident outcomes; improve infection prevention control measures; and enhance business continuity measures, with particular importance on maintaining staffing at optimum levels.

 

Protecting our staff

We know that balancing the health and safety of residents and families is a really difficult one for our employees. In anticipation of requiring PPE at the very outset of a possible national outbreak, Peverel Court Care embarked on a procurement programme very early on, ensuring adequate supplies of all required PPE throughout. At no point did Peverel Court Care run out of supplies, nor were we required at any point to ration supplies. Spending a significant sum on commercially available stock ensured we were adequately provided for.

Peverel Court Care have embarked on a procurement programme to make sure we are adequately stocked on an ongoing basis for any future national outbreak and any further changes to Public Health England guidance around the use of PPE.

At Peverel Court Care, we encourage a supportive culture; where people are free to speak out about perceived risks and adverse outcomes, without fear of blame or repercussions. A safe culture provides a compassionate, inclusive, and trusting environment: one that shares insights and empowers staff with the skills, confidence, and mechanisms to improve the care we provide. This culture means we will hear more, learn more, and act more to improve care.

We created a bespoke platform for the team to provide anonymous feedback and ask questions to the senior leadership team. The bespoke survey supplemented our regular Insights surveys – a pulse survey tool for gathering and acting on feedback in a way that improves company culture and performance.

 

Supporting our team

At the onset of the pandemic we recognised that our team needed access to essential goods and services. Amidst the confusion at supermarkets and schools we wanted to ensure our employees had access to these vital services. All employees were supplied with professional staff ID cards and a supporting letter, allowing them to access opening times and services reserved for key workers.

Communication at this time has been vitally important. We launched a series of newsletters for both staff and relatives. Staff newsletters focused on wellbeing and assistance, with a host of resources being made available to them, such as supermarket opening times for key workers, which the team could easily access via our website. We firmly believe that communication across the entire team increases employee satisfaction, wellbeing, and motivation. We utilise the communication hub on our dedicated employee app to provide video updates from the CEO, Anil Dhanani.

We invited employees to let us know if they need assistance in dealing with the loss of income as a result of having to isolate for 7 or 14 days. We put in place a scheme covering the months of March and April where we were able to advance up to 100% of the difference between Statutory Sick Pay and an employee’s contractual pay over that period.

 

Employee Assistance Programme

The Employee Support Hub, powered by Health Assured, gives employees access to qualified therapists over the phone or via live chat.

The Employee Assistance Programme is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, our helpline is available 24/7, 365 days a year so they will always have the support they need.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP as we appreciate how tricky it can be to schedule appointments around working hours.

The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet, or Wi-Fi access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing.

 

Employee Reward Programme

We acknowledge that this time may be particularly stressful for some of our employees, with the resulting difficulties being presented by COVID-19. The admirable efforts that are being demonstrated by staff in ensuring the homes remain fully resourced – when our workforce is being particularly stretched – was worthy of recognition.

In light of this, we put together an employee fund of £100,000 to recognise the burden of responsibility being shouldered by our employees at work. Regardless of position, seniority or length of service, employees on the premises helping to care for our residents over this period, will be rewarded for their selfless efforts.

Total hours worked will be recorded over the period until the end of June and proportionate funds allocated. All employees will receive an equal monetary value per hour worked, regardless of post or position.

 

Employee Initiatives

We recognised the challenge our team faced, particularly at the outset of the pandemic, in purchasing some essential items. Each staff room therefore now receives regular “essential” and “movie night” gift boxes, in addition to regular fruit deliveries. Employees can access essential food items and toiletries for themselves and their family. Employees can also set up a personal account with our provisions supplier, Creed. Food provisions can be delivered directly to the care homes on our main order as supermarket delivery slots were difficult to come by.

We recognise that outstanding teams start with reward and recognition. We use our dedicated employee app to thank them for their outstanding efforts during this challenging time and reward with personalised vouchers. We celebrate and inspire our team with a company-wide recognition feed that celebrates incredible work.

To say thank you for their hard work, we also created a competition, giving employees the chance to win a selection of prizes every week as part of our “Thursday Thank-Yous”.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Community, Future of Care, Health and Safety, Infection Control, Leadership & Management, Merryfield, Property Development, Real life, Stone House, Tech, Wellbeing

Technology and Community

Technology and Community Peverel Court Care

 

We examine how the use of technology is enabling everyone in our award-winning care homes in Aylesbury and Witney to continue to communicate with the outside world at this current time.

The use of technology is enabling residents and staff alike to maintain some form of normality in the face of present challenges. With the need to reduce the risk of infection being brought into our homes, we’ve postponed visits from family and friends. Along with postponing our regular entertainment, this has meant residents have missed out on some of their usual activities. However, the use of technology has helped compensate somewhat for the loss of these face-to-face encounters.

 

Video calls with loved ones

For many of our residents, the visits from their family, friends and loved ones are treasured moments. So in these uncertain times, they’ve come to appreciate the investment we made in 2017 to provide super-fast, comprehensive, secure WIFI throughout our homes. It has allowed residents to speak regularly with family and friends via tablets.

All of which goes some way to helping us to ensure that our residents can keep in contact with their loved ones at this difficult time. Beyond that, we’ve also introduced the use of VR headsets for residents, as part of the replacement for the regular entertainers who come into our homes normally.

 

NHS technology specialists

We are also working with NHSX, the unit tasked with driving digital transformation in the NHS. Their aim is to allow patients and staff to benefit from the latest digital systems and technology. They have supplied video-calling hardware in the form of Facebook Portals for use by our residents.

I’d like to thank you and colleagues at Peverel Court Care for your support and participation in the NHSX Facebook Portal pilot. This support will enable us to test how effectively the Portal device can help to connect care home residents with family and friends at this challenging time.

Rachel Falconer NHSX – Adult Social Care

 

Virtual tour of Bartlett’s

As part of the collaboration with NHSX, we recently hosted a virtual visit to Bartlett’s Residential Care Home from Minister for Care Helen Whately MP, who commented:

Thanks @PeverelCourt Care homes – and the staff at Bartlett’s care home particularly – for my virtual visit this morning. So impressed by all I saw, and good to see the @NHSX Facebook trial for #Carehomes in action, helping residents stay in touch with family & friends.

The highlight was speaking to Hilda Duncombe, sprightly at 103, who uses the @NHSX Facebook tech to stay in touch with her family and boost her fundraising for @alzheimerssoc. You are an inspiration Hilda!”

Helen Whately MP (via Twitter)

 

For anyone who wishes to find out more about Hilda’s fundraising, please visit her Just Giving page.

 

Technology for care home management

It’s not just the residents who need to keep in touch with the outside world. The managers of our care homes in Aylesbury, Witney and at our Head Office also need to maintain contact. We’ve been holding our management meetings using Microsoft Teams, allowing us to ensure that we can share best practice between our homes during these unprecedented times.

We have also now implemented the transition to digital care plans for residents. We have also invested in – and will soon be installing – a set of VitalSign Series Temperature-Check Tablets in the entrances to all our homes as part of our infection control measures.

Due to the need for self-isolation of employees to try to prevent the introduction and spread of COVID-19, we’ve been having to recruit more care staff to ensure the consistent delivery of high-quality care for residents. Technology has come into play here too; we’re using video interviews for recruitment. And when our chosen recruits take up their new posts, we’re utilising e-learning for starters to get them ready for commencing their jobs.

Like our residents, we’re looking forward to the day when we can welcome loved ones back into our homes. In the meantime, the use of technology allows for a reasonable substitute under the circumstances.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Care & Technology, Care Home Maintenance, Care Management, Future of Care, Health and Safety, Infection Control, Leadership & Management, Merryfield, Stone House, Tech

Outstanding Infection Control

Outstanding Infection Control at Peverel Court Care - Award-winning nursing care homes in Buckinghamshire and Oxfordshire

 

At Peverel Court Care we have always valued the importance of good infection control. With widespread media coverage of the ongoing pandemic, we appreciate this might be something at the forefront of our clients’ thoughts. As such we wanted to highlight some of the exemplary infection control procedures we already have in place in our homes, along with some of the latest innovations we’re in the process of introducing.

Older people and those with underlying health conditions are unfortunately particularly at risk from viruses and infectious disease. And so while infection control has always been a key consideration of care home management, it’s never been more important than right now.

At Peverel Court Care, we strive to ensure that outstanding infection control is part of day-to-day life at our award-winning care homes in Witney, Oxfordshire and Aylesbury, Buckinghamshire. However, in light of the ongoing national outbreak, we’re looking to take things a step further to minimise any risk now and in the future.

Each home has a team of highly trained infection control champions ensuring our long series of additional precautions, designed to combat the spread of the virus, are being executed in a timely and effective manner on the floor. A full list of these additional precautions can be viewed by clicking here but we have highlighted below some of the advanced and innovative practices being rolled out by Peverel Court Care.

 

Latest Innovations in Infection Control

We have now installed the Gateway walkthrough anti-viral dry mist tunnel at each of our care homes in Buckinghamshire and Oxfordshire. Visitors and staff pass through the tunnel, experiencing a light, refreshing mist, on their way both in and out of the home, to help minimise the spread of infection. Watch Group Director Anil Dhanani as he tells us how the Gateway Personal Protective Tunnel is helping him protect residents, staff and the local community from the spread of infectious viruses:

Peverel Court & Gateway PPT Promo from 4 Sure on Vimeo.

As of this month we have started to introduce Sherwin Williams Microbicidal Interior Latex Paint Shield.

“Paint Shield® is the first EPA-registered microbicidal paint that kills greater than 99.9% of Staph (Staphylococcus aureus), MRSA (Methicillin-resistant Staphylococcus aureus), E. coli (Escherichia coli), VRE (Vancomycin-resistant Enterococcus faecalis) and Enterobacter aerogenes within two hours of exposure on painted surfaces. The effectiveness lasts for up to four years as long as the integrity of the surface is maintained.”

We have invested in and soon be installing VitalSign Series Temperature-Check Tablets in the entrances to all our homes.

“Protecting what’s important; the safety of our residents, relatives and team. To ensure that people entering your facility are not running a high temperature and exposing others to potential threats, Diversified and Aurora proudly introduce the new infrared temperature sensor, VitalSign. With an advanced algorithm for detecting and calculating heat signatures, VitalSign provides alerts when a person is running a high temperature within one second and from three feet away.”

We also employ Rentokil to provide Ultra Low Volume (ULV) disinfection fogging of large communal areas, which allows for the treatment of large areas quickly and efficiently. PCC also utilise X-mist sanitising products for the disinfecting of bedrooms and smaller communal areas. Both procedures involve using extremely small droplets of the disinfectant fog that settle underneath, on top of and on the sides of many objects and inaccessible areas. Studies show the application of disinfectant by aerosol significantly reduces the number of viable infectious pathogens, treating the surface and the air, killing these pathogens.

Another innovation we are hoping to roll out in the very near future at our Aylesbury care homes and Cotswold nursing home are LuminOre CopperTouch Antimicrobial Surfaces.

“LuminOre offer the only EPA registered antimicrobial product which can be seamlessly applied to virtually any surface. This unique product makes coppers natural antimicrobial properties available on items that would be too heavy if made of solid metal and which are now being made with LuminOre CopperTouch Antimicrobial Surfaces at a fraction of the weight and the cost.”

One of the new technologies that we’re in the process of acquiring for Bartlett’s, Stone House and Merryfield are a set of UV disinfection robots.

“The robot moves around the home and utilises 360 degree ultra violet (UV-C) light emissions to disinfect its surroundings. The UVD Robot will be used as part of the regular cleaning cycle, with the aim to prevent and reduce the “spread of infectious diseases, vira, bacteria, and other types of harmful organic microorganisms in the environment by breaking down their DNA-structure. The robot is safe, reliable and eliminates human error. Furthermore, it is user friendly and is designed to be operated by every-day cleaning staff.”

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Business, Care & Technology, Community, Events, Leadership & Management, Merryfield, Real life, Social Care & Society, Stone House, Tech, Wellbeing

Thinking of You

Thinking of You community campaign - Peverel Court Care

 

It’s at times like this when people want more than ever to spend precious time with family. Yet for the protection of all of our residents and employees, we’ve been forced to make the difficult decision to reduce visits to our homes.

For that reason, we wanted to create an initiative which would allow family, friends and the local community to demonstrate that they’re thinking about our residents and team members.

 

Thinking of You

So today we’re launching our “Thinking of You” campaign. For friends and family, you might be thinking of someone in particular, and your message may have personal meaning for them. For the local community, it could just be a show of appreciation for the hard work and dedication of our amazing team.

Whatever the reason, and whoever it’s for, we want you to document what you’re doing in your day-to-day lives during lockdown. We’d like to see photos, videos and written accounts doing whatever it is you’re doing that’s making you think of the people at Bartlett’s, Merryfield or Stone House.

 

Lockdown Activities

So whether you’re hard at work in the garden, painting, sewing, baking, home schooling or taking part in Joe Wick’s PE lessons, we want to see and hear your stories, which we can share with the residents to brighten their days.

And it’s not just family and friends of our residents and team that we want to respond. We’d love to hear from local school children, community groups and businesses across Buckinghamshire and Oxfordshire. So if you know of anyone who might like to join in, then please feel free to share.

We’ll share all of your stories with our residents, and the best ones will go on our Facebook page too.

Please send all submissions via email to: social@peverelcourt.co.uk.

Please note: this address will be monitored for the purpose of our Thinking of You campaign only, so for any other enquiries or requests, please go through the usual channels. If the message is for a specific resident or team member, please specify their name in the message. We’re also sending out a newsletter with regular updates during the outbreak, so please note on your email if you’d like to receive the newsletter, and we can add you to our list.

Whether Peverel Court Care are looking after one of your loved ones during this difficult time or not, then please try to help cheer everyone up and let them know that you’re thinking of them.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Care Management, Community, Health and Safety, Leadership & Management, Merryfield, Real life, Safeguarding, Social Care & Society, Social Care Strategy, Stone House, Wellbeing

COVID-19 UPDATE

AN UPDATE ON OUR EFFORTS IN DEALING WITH COVID-19 – 04/05/2020

Life at Peverel Court Care is settling. We feel cautiously optimistic that the greatest challenges are behind us and we can start to turn our attention to the future.

The number of symptomatic cases across the group is now very small indeed, our processes working to help curb any spread, staffing robust and in some cases even healthier as we draw on the larger pool of available candidates.

Whilst we have remained well stocked on PPE throughout, Government offerings on both PPE and testing is now much more plentiful, albeit still not quite ideal but nonetheless cause for encouragement.

We have also been conducting due diligence on several commercially available anti-body tests, with our first clinic being trialled on staff in one Home on May 11th. The Government are also trialling a ‘track and trace’ app in the Isle of Wight which may in time prove very useful for us. All these developments bode well for the future.

The rise, peak and fall in symptomatic residents seems to have lasted just a few weeks and all does now thankfully look reassuringly normal.

Of course this does not mean we will become complacent, indeed there is much to be learnt from recent events. All processes designed to keep us safe are still in place and being practiced wherever necessary. Furthermore we are acutely aware of the need to protect our residents and staff on an ongoing basis, whilst ensuring quality of life, being respectful of the need for practical living and implementing methods that are both sustainable and effective at the same time.

We have secured the services of several products and contractors designed to do just this, a full list of which can be viewed here – ‘additional precautions’.

We appreciate this will have been a particularly anxious time for our families and can only apologise for some of the inconvenient but necessary restrictions. We will await Government guidelines on how the current lockdown will be changed or loosened and will of course act in accordance. We remain incredibly thankful for the patience and support given by all our relatives and their families and will be looking to safely return to some semblance of further normality as soon as possible. We will keep you updated and will hopefully have more information for you by the beginning of next week.

Staying in touch

We appreciate that this may be a difficult time for families unable to be in close personal contact with their loved ones. We will do all we can to keep families informed via our IT platforms and telephone. Please do contact the Home should you wish to, as we remain fully contactable and will do what we can to facilitate regular remote communications, including by video.

Life at home

Albeit visits from the local community and external entertainment are cancelled for the foreseeable future, our team of activities coordinators and carers are doing a great job in ensuring life in our services remains as comfortable and sociable as possible. Please visit our Facebook page for the latest updates on activities in the Home. We of course ensure that vital medical visits are still made whenever required.

Advice for Choosing Care, Bartletts, Community, CQC Inspection, Real life, Stone House

Best care homes near Aylesbury, Buckinghamshire

Best care homes near Aylesbury, Buckinghamshire - Peverel Court Care

 

At Peverel Court Care, we’re extremely proud of the fact that our Aylesbury care homes – Bartlett’s Residential Care Home and Stone House Nursing Home – are widely considered to be two of the best care homes in Buckinghamshire.

 

A quick visit to the carehome.co.uk review website, shows that Bartlett’s has been voted by their users as the best care home in the Aylesbury Vale area of Buckinghamshire, while Stone House is joint second.

In fact, Bartlett’s is one of only two care homes in the whole of Buckinghamshire which has been awarded the maximum 10 out of 10 based on reviews in the last 2 years. Meanwhile, across all of the 179 care homes listed in Bucks, Stone House is rated joint 6th, with a Review Score of 9.8 out of 10 based on reviews over the same period.

 

Award Winning Aylesbury Care Homes

In March 2020, we have been notified that we’ve been recognised with the “Top 20 Recommended Care Home Group 2020′ Award” by carehome.co.uk, for the fifth year in a row. In addition to the group award, both Bartlett’s Residential Care Home and Merryfield House Nursing Home received individual awards for being in the top 20 Care Homes in the South East, an outstanding achievement. As the organisers themselves acknowledged, with the current COVID-19 pandemic, it seems odd to be receiving awards such as this at the moment. However, as they said:

It seems strange to be celebrating achievements when there is so much uncertainty at the moment and so many other things focusing our minds. We feel it’s in all our best interests to try to carry on as close to normality as we can, while looking after each other and making sure we all stay safe.

We appreciate the incredible work you are all doing at the moment, especially under such challenging circumstances. With this in mind, we hope these awards will help boost your spirits and allow you to take a moment to celebrate your achievement and look forward to a positive future.

Congratulations to everyone at Peverel Court Care, as you have been awarded a ‘Top 20 Recommended Care Home Group 2020’ Award.

You are receiving this recognition as you are one of the most recommended Care Home Groups in the UK based on over 90,000 reviews over the past two years from care home residents as well as their friends and family.

 

 

Bartlett’s Residential Care Home

 

Best care homes near Aylesbury, Buckinghamshire - Bartlett's - Peverel Court Care

 

Bartlett’s is a Victorian country house in the village of Stone, near Aylesbury, Buckinghamshire. It was built in 1856 for the Bartlett family, when they were the High Sheriffs of Buckinghamshire. It has subsequently been used as a school, but has now been converted for use as a specialist luxury country house retreat for the elderly.

Some of the reviews which have been left on carehome.co.uk by residents and their families include:

I’ve been living here since May. We are very lucky as we are well looked after. The staff are all very kind and helpful. The degree of cleanliness and hygiene is exceptional. 

Christmas was wonderful. It’s the best Christmas I’ve had for many years and that’s true. We had a great time preparing for Christmas, making hats, jewellery, cakes, gingerbread houses and lots more. I’ll never forget the fun we had. 

Everything is excellent, from the minute I walked in the door I have felt at home.

Helen (Resident)

 

Since moving into Bartlett’s in May my 92-year-old mother has developed a new lease of life thanks to the exceptional care, beautiful surroundings and sheer “loveliness” of her new home. Apart from being looked after with care and kindness day and night, my mum is encouraged to take part in a wide range of stimulating activities. After a recent stay in hospital when we returned to Bartlett’s my mum said quite simply “It’s good to be home.” That says it all.

LF (Daughter of Resident)

 

I have been here for 4 months and I cannot fault the care I am receiving. I am very content living in these beautiful surroundings. I enjoy walking in the landscaped grounds. The views of the Chiltern Hills inspire me every day. I feel greatly blessed to have found such a peaceful haven.

AB (Resident)

 

Not only do our residents and their families enjoy their time at Bartlett’s we’ve also received a rating of “Good” in every category during our most recent inspection by the CQC.

 

Stone House Nursing Home

 

Best care homes near Aylesbury, Buckinghamshire - Stone House - Peverel Court Care

Stone House, also located in Stone, Buckinghamshire, was built in 1862 and is the former residence of Lord Baden-Powell. Set in four acres of beautiful grounds, it has been sympathetically converted into a residential nursing home for 35 residents.

Like Bartlett’s, the reviews left on carehome.co.uk for Stone House have been overwhelmingly positive, including:

I can’t praise Stone House Nursing Home highly enough. Being small the residents care staff ratio is good. Not only is the nursing excellent but there are a variety of activities designed to stimulate residents either in the lounges or individual rooms. The food is good, the decor and grounds well maintained and although the staff are busy they always have time to talk to relatives and to act upon requests as soon as possible.

My elderly mother was loved and cared for at Stone House for the last 18 months of her life. I wouldn’t have wished for her to have been anywhere else.

SD (Daughter of Resident)

 

My Mum has been at Stone House for a year. My sister and I have been able to relax since she arrived knowing that we can trust the staff to look after her, whatever occurs. Mum has dementia and although we’d dreaded moving her out of her own home, she’s been happier at Stone House than we’d imagined possible. She spends her day in the lounge with things going on around her which keep her from being bored. She has her hair done and her nails painted which helps her feel special. She joins in activities and has been on an excursion giving her a change of scene. Whatever she’s doing we know there are enough professional people around her to deal with every eventuality. She’s had some minor health issues recently and we’ve been kept informed of each setback and kept up-to-date with steps taken to help her and keep her comfortable. At her care review, we were asked what we’d change to improve things and we were unable to make a single suggestion because Mum’s every need is being met.

Yvonne (Daughter of Resident)

 

From the moment I arrived with my mother the quality of the care was evident. I knew from that moment on my sister and I had chosen a truly wonderful place for our mother. Even after settling her in the superb care continued. The staff are extremely passionate about their care for patients and this continued. I’m just so glad we chose Stone House.

Richard (Son of Resident)

 

The latest inspection report from the CQC shows that Stone House is rated as “Good” in four of the five areas, and “Outstanding” for Responsive.

 

Request a Brochure or Arrange a Visit

If you would like to find out more about either of our care homes near Aylesbury, Bucks, then please complete the form below to request a brochure or to arrange a visit to see them for yourself.

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About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Home Maintenance, Future of Care, Leadership & Management, Merryfield, Stone House, Workforce Intelligence

The importance of feedback

The importance of feedback - Peverel Court Care

 

At Peverel Court Care, we recognise the importance and value of feedback. The three most important pieces of feedback we collate are from our residents, relatives and staff. In this article we explore why the feedback we collect is so important and how it influences the way in which we operate our business.

 

At Peverel Court Care, we have been collecting regular feedback from our residents and their families for some time now; and the data we have gathered has influenced a number of decisions that we have made for the business.

However, one key group from which we haven’t been collecting feedback in a regular, formal way up until now is our staff. With the recent introduction of Perkbox Insights, that has changed, and for the better.

 

Perkbox Insights

Perkbox Insights is an employee feedback tool which collects results anonymously and in real-time. It will allow us to gather timely and honest feedback from the teams at Merryfield, Stone House and Bartlett’s. Unlike normal engagement surveys, the platform aims to make sure employees don’t suffer survey fatigue, through making responding to each survey quick and easy. It works by sending just five questions to employees each time a survey is conducted. The questions are carefully chosen from a pool of 100 that have been generated through scientific research.

In response to each of the questions, employees are asked to provide a score for each on a scale of one to five. They are also encouraged to leave written feedback on a chosen area of the company; giving us both qualitative and quantitative insight into employee satisfaction.

 

The Benefits of Feedback

The Peverel Court Care management team hope that by adding additional insight provided from by employees to that already collected from residents and their relatives, we will have a 360 degree view from which to make data-driven business decisions. Like many businesses, it sometimes longer than we’d like for exceptional efforts by employees, or day-to-day problems, to come to our attention; and it has hoped that the introduction of the Insights programme will give us greater visibility.

So from process improvement to celebrating success, regular feedback from as many of the people at the heart of our business can only help us further improve the way Peverel Court Care is operated and managed.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Community, Personalisation, Real life, Stone House

Resident Focus: Yvonne Bray

Yvonne Bray - Peverel Court Care Stone House Nursing Care Home in Aylesbury, Buckinghamshire

 

Following on from our recent post on the life of Bartlett’s resident Nigel Dyckhoff, we explore the globetrotting life of Stone House resident Yvonne Bray.

 

Yvonne Bray, a resident at Stone House, recently celebrated her 95th birthday. However, as we discover, she had already seen so much of the world by the time she turned 30.

Born on 23rd January 1925 in Westcliff-on-Sea, close to Southend, Essex, Yvonne was an only child. At the age of 3, she moved with her parents to Ceylon (now known as Sri Lanka), where they would remain for 8 years. Yvonne returned to England to attend boarding school at the age of 8.

 

Yvonne Bray - Child - Peverel Court Care Stone House Nursing Care Home in Aylesbury, Buckinghamshire

 

World War II

In 1939, at the beginning of World War II, Yvonne was evacuated to Devon. She was aged just 14 at the time. In 1940, she travelled to India on a troopship, where she had to combine duties of keeping a lookout for German submarines with training as a shorthand typist. In 1943, to avoid the approaching Japanese army, Yvonne returned to the UK.

She spent time as a spotter on London rooftops, providing an early warning of approaching German aircraft, in the midst of barrage balloons and doodle bugs. Yvonne then worked for the Ministry of Information, before training to become a Voluntary Aid Detachment at Westminster Hospital, providing nursing care for injured military personnel.

In 1944, Yvonne met her future husband while working at the Masonic. One of her patients was Captain John Bray of the Royal Artillery, and they married 6 weeks later at St John’s Church in Surrey. Their wedding took place two weeks before D Day, on 20th May 1944, and Yvonne wore a blue dress, because there were no wedding dresses available.

 

Yvonne Bray - Wedding to Captain John Bray of the Royal Artillery - Peverel Court Care Stone House Nursing Care Home in Aylesbury, Buckinghamshire

 

Family life

After the war, John would frequently travel around the world for work. Yvonne would initially stay in England, and then go out to join him a few months later. The couple welcomed their first child in 1947, quickly followed by a second born in 1948. Both were born in Croydon, England.

In April 1949, the family travelled to Uganda by flying boat, where they remained for 5 years, and where Yvonne worked as a shorthand typist. While living in Kampala, Uganda in 1951, Yvonne and John had their youngest child. During that time, Yvonne used to nurse another baby along with her own, due to its own mother not producing enough milk.

In 1954, the family travelled to Hong Kong by boat, and they stayed there for 21 years. In later years, Yvonne ran a women’s hostel as a volunteer; helping women who arrived in Hong Kong from other countries to establish lives there.

Yvonne was a huge fan of Sir Lawrence Olivier and sent him birthday cards each year, which he acknowledged.

 

Yvonne Bray - Nurse - Peverel Court Care Stone House Nursing Care Home in Aylesbury, Buckinghamshire

 

Retirement

Yvonne retired to Pulborough, West Sussex in 1975, and came to Stone House Nursing Care Home in September 2019. She has a very cheeky personality and is constantly having a laugh and a joke. She loves to sing and always joins in with our entertainers. She also enjoys going for country drives with her daughter Pauline, and sons Peter and Robert, and adores getting her hair and nails done.

It’s such a pleasure for all of us at Stone House to be able to care for a lady who has brought so much light to so many lives around the world. And at 95, Yvonne is still making us all smile every day.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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