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Developing our new company values

Developing our new company values at Peverel Court Care

 

Constructing an idealised set of values for your business and its staff to uphold is one thing; but successfully embedding that in the DNA of the organisation is another entirely.

 
In a 2007 Bain & Company survey, global business leaders confirmed their belief that organisational culture was as important as corporate strategy in realising business success.

Organisational culture is the business equivalent of the personality of an individual. It can have a strong impact on the behaviour of its employees by facilitating a collective commitment to what the company stands for.

By establishing a singular organisational identity a business can help employees in understanding their own role and surroundings. It can also help communicate expectations regarding how their conduct affects the wider perception of the company they work for.

One of the key components of company culture are its values, which we believe to be the set of guiding principles and fundamental beliefs that help a group of people function together as a team and work towards a common goal. Company values fall into two categories: espoused values, such as those communicated by management, and enacted values, i.e. those actually displayed by employees. Therefore, to successfully embed new values into a company, the values displayed by staff need to be brought in line with those publicised by the business.

 

Creating new company values

At Peverel Court Care, we not only appreciate the hard work and dedication of our staff in delivering first class care provision to residents at our elderly care homes in Buckinghamshire and Oxfordshire; we also respect their loyalty and commitment to our business. Therefore, rather than seek to impose values on them, we consulted with our passionate team to find out how they wanted our business to be viewed by others.

To achieve this, we invited our staff to complete a core values survey. They were provided the opportunity to rank a shortlist of suggested core values in the order which they each felt was the closest match to the company they wanted us to be. In addition, we also offered an open question for our staff to detail what they feel should be the most important core values at Peverel Court Care.

The resulting values are different to those of many other organisations, because they carry real weight. The entire company have been involved in their creation, and they have been discussed and agreed by everyone across the business. This means they have total buy-in from all of the team. Going forward, they will be used in everything we do; including recruitment, onboarding, induction training and appraisals.

Our recognition programme will also be used to congratulate and reward our staff when they are recognised by residents, their families, or peers for outstanding work that align with these values.

 

Our Chosen Values

  • Resident Focus – Commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.
  • Passion – Care about our work and taking pride in what we do. Committed in heart and mind.
  • Integrity – We uphold the highest standards of integrity in all of our actions. Behaving with the highest levels of integrity is fundamental to who we are.
  • Service Quality – We provide an unsurpassed service that delivers exceptional care to our residents and their families.
  • Care For Our Communities – We serve and support a local experience. The unique character of each home is a direct reflection of a community’s people and culture.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Best Care Practices, Business, Care Home Recruitment, Future of Care, Leadership & Management, Social Care & Society

A fresh look at attracting the best carers

Peverel Court Care - A fresh look at attracting the best carers: How we improved our recruitment process - Photo by Jessica To'oto'o on Unsplash

 

How we improved our recruitment process

 

At Peverel Court Care, the quality of the service we deliver is always at the forefront of our thinking. Ensuring that we can recruit and retain the best available staff to provide care to our residents underpins everything that we do as a business.

 

By minimising our use of agency staff, we believe that we are able to provide an all-important consistency of care to our residents. Long-standing, full-time staff are best placed to build an excellent rapport with the residents to whom they provide care regularly, and there is also a greater consistency in the delivery of care plans.

 

However, it’s not quite that simple, as these are challenging times for the care sector as a whole. The Office for National Statistics suggests that by 2046 nearly a quarter of the UK population will be aged 65 or older, and the Government estimates that the care sector will need 650,000 additional workers by 2035 just to keep up with anticipated demand.

 

And all of this is set against the backdrop of public spending cuts, and suggestions from Skills for Care that over 390,000 care workers are leaving the sector each year, which equates to over 1,000 every day.

 

Together, this makes the recruitment and retention of the kind of brilliant staff we rely so heavily upon, all the more challenging.

 

The Government are taking steps to improve the situation, however, launching the “Every Day is Different” recruitment drive in February 2019, aimed at helping to fill the 110,000 vacancies currently in the sector. The minister of state for care Caroline Dinenage said:

 

“Our national recruitment campaign will support care providers to recruit thousands more talented people. We must spread the word that careers in adult social care can be rewarding, varied and worthwhile. Care is a vocation where you can transform people’s lives and every day is different to the next.”

 

As a response, we have recently redesigned our recruitment practices. To do this, we have taken a step back and documented our existing processes, then reviewed with the very people who were experiencing them: prospective new members of staff. We’ve listened to the problems they faced in applying to work for us, and to their thoughts on how we could simplify and improve the recruitment process.

 

We’ve then gone away and applied modern management techniques, including a Six Sigma process improvement methodology, to streamline and refine our recruiting operations.

 

Going forward, we hope that this will facilitate our management team in attracting and recruiting the best talent on the market for our homes; and for those people looking for employment to find the process of applying to work for us a more accurate reflection of what we stand for as a business.

Most importantly, we hope that the changes we have made will help us to continue to employ staff who deliver the high levels of care that our residents deserve. What’s happening in the rest of the sector does have an impact on us; but that doesn’t mean we have to let it define us.

 

Community, Real life, Social Care & Society

A summer of fun at Peverel Court Care

September is upon us and, though we weren’t as lucky with the sun as we had hoped we might be, this summer still did not disappoint us.

Our activities coordinators have outdone themselves this year planning entertainment and fun things for our residents to do throughout the summer months.

In this week’s article, as the countdown to winter begins, we thought we’d have a look back over some of the best bits of 2016 so far.

External visitors

Just a few weeks ago we had our summer parties and our gardens were flooded with residents and their families. We also invited Bertie Bastin, a Cavalier King Charles Spaniel who visits our homes sometimes. But he isn’t the only non-human who comes to visit us.

Earlier in August we were visited by a number of owls, and our residents were told all about these fascinating creatures.

There’s lots of research and evidence promoting the benefits of animals on the mental and physical health of people. We know that animal visitors make many of our residents extremely excitable.

Making things

Lots of our residents love to create things, so many of the activities we organise involve making new things. This summer we made flags to celebrate the Euro 2016 football tournament, flowery cupcakes, chocolate cakes to celebrate World Chocolate Day and medals and a torch to celebrate the Olympics.

We also had a flower arranging class so that our residents could spend an afternoon creating magnificent bouquets.

A summer of awards

During our summer parties, we awarded some of our residents prizes for a variety of talents they possess, including best gardener and best storyteller. Our residents are extremely talented and we know they appreciate being recognised for their accomplishments.

We also entered some of our best poets into a competition run by the National Activity Providers Association, a charity and members association dedicated to increasing the profile of activity in social care. We’re delighted to announce that one of our residents Eileen was awarded an accolade for this poem she wrote about bluebells.

Bluebell you are a beautiful flower
in the spring waiting to adorn the dark woods.
A shaft of sunlight still low in the sky awakens you.
Before long there is a blue carpet,
stretching out as far as the eye can see,
of little delicate bluebells.
Soon the canopy of trees above the blue carpet
darkens the woods even more,
and the leaves of the bluebell shrivel
so that next spring the dark woods will once again
adorned with your blue beauty.

Here’s to the winter

Over the coming months the weather will worsen and our activities will move inside. We’ll continue to think of new and innovative ways for our residents to stay busy and keep them stimulated and entertained.

We’ll enjoy all of the traditions of Christmas and wait for the weather to get better again. We look forward to seeing you all there.

Social Care & Society

The importance of being involved

Over the next few weeks there aren’t many people in the country who won’t be watching the Euros 2016.

Whether you’re a regular football fan or not, there’s something special about the World Cup and the Euros. Everyone, sport lovers and the usually uninterested, seems unable to resist getting behind the boys as they go head to head with other great nations on the field.

At Peverel Court Care we’re as enthusiastic as the rest of the nation by the footballing festivities. Our residents and our staff are extremely excited by the idea that England might win the competition, though we have had, and continue to have, residents who weren’t born here living with us.

We know how important it is for the mental health and wellbeing of our residents to be included in activities they would participate in if they were still in their own homes. The Euros is a small part of that. In their own homes, residents would be able to choose whether they wanted to watch the football or not, and in which atmosphere they wished to participate. Giving our residents these same choices is extremely important. For us, it’s about making sure they don’t feel as though there are things they can’t do, and we would hate for them to feel forced into anything either.

We know that many residents will use their own televisions in the privacy of their rooms to watch (or avoid) the competition. Every room in our luxury accommodation comes fully furnished with a television and optional Sky TV.

If they would prefer a group atmosphere, our residents can also choose to put the football matches on in our spacious, specially designed lounges.

And for those who want to get a little bit more involved, we’re making sure that there is plenty of football related fun happening whilst the competition is taking place. Last week our activities coordinator arranged for our residents to decorate paper flags in the shapes and colours of all of the teams. Many of our residents chose to take part in this activity, which was wonderfully social and communal.

We’d like to wish everyone taking part in the Euro 2016 tournament the very best of luck. We at Peverel Court Care will enjoy watching you and taking part in the festivities with the rest of the country. Whatever happens, whether our team wins or not, the Euros will bring our residents and their families together in great spirits. We’re very grateful for that.

Social Care & Society

Mental Health Awareness Week at Peverel Court Care #MHAW16

 

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This week is Mental Health Awareness Week and the theme for this year is ‘relationships’.

Mentalhealth.org.uk say that the relationships we have with our family, friends and the community directly affect our mental health and wellbeing. For people who receive care and support, limited mobility, difficulty communicating and fear of discrimination or stigma can make forming and maintaining relationships difficult.

At Peverel Court Care we take the wellbeing of our residents very seriously. For us, a huge part of maintaining wellbeing is making sure that our residents have everything they need to have healthy minds, including meaningful and fulfilling relationships.

Our community

Promoting social inclusion and relationships with local communities is one of the Common Core Principles of social care. This is something we think Peverel Court Care excel at.

Our residents and staff frequently visit our surrounding areas to immerse themselves in local culture.

This year we’ve attended many community events, including Tipptoppling Wonka Hats at the Roald Dahl Museum and watching the play Tom at the Waterside Theatre.

We have a dedicated Activities Coordinator who arranges for our residents to take part in community events and, for those who would rather stay closer to home, makes social activities available inside our premises.

Activities in our homes

Sometimes our residents would prefer to find activities that they can enjoy close to their own suites. It might not be possible for them to leave the premises easily, or maybe they just don’t want to.

To make sure they still have every opportunity to socialise and become involved in things that are good for their mental health and wellbeing, we often bring activities inside our homes.

One of the ways we do this is through regular dance sessions, which is a proven way to calm dementia patients and forge social bonds.

We also give residents the opportunity to get involved in helping us maintain our beautiful gardens, or take part in drama therapy and Wii physiotherapy.

We know that the people who live with us have a range of personalities. Not everyone is going to like the same things, so we always have a range of activities available to make sure there is something for everyone to enjoy.

Our residents and staff

Peverel Court Care has a staff of exceptionally skilled and talented individuals, recruited for their excellent values and abilities.

The relationships our residents have with our care staff are extremely important. Staff are on the frontline, caring for our residents day-in and day-out.

That’s why we make sure our employees receive the highest quality training and support from us, so that they know how to form meaningful and trustful relationships with our residents.

Mental Health Awareness Week

Mental health is not something that we should only consider when we think about people who have particular mental health needs, but something that’s important for every single one of our residents. Many studies have shown that mental health and physical health are intrinsically linked.

The World Health Organisation say “there is no health without mental health.” If we are passionate about the wellbeing of our residents then we must take care of their minds.

You can join in the conversation about on Mental Health Awareness Week Twitter by using the hashtag #MHAW16.

 

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