Bartletts, Best Care Practices, Care Home Maintenance, Care Management, CQC Inspection, Health and Safety, Infection Control, Leadership & Management

Bartlett’s CQC Inspection

Peverel Court Care Bartlett's CQC Inspection Infection Prevention Control Aylesbury Buckinghamshire

 

In response to the challenges of the COVID-19 pandemic, the Care Quality Commission (CQC) have introduced new Infection Prevention and Control (IPC) inspections in order to share good practice, uphold high quality care and keep people in care safe.

 

CQC Infection Prevention and Control (IPC) Inspections

It is no surprise that the CQC view effective infection prevention and control as “essential” in the fight to protect people from acquiring COVID-19 and that care homes “need to make sure they are taking action to minimise the risk of cross-infection”.

As a result, the CQC have introduced IPC inspections as part of their response to the coronavirus pandemic in order to check on “the preparedness of care homes in relation to infection prevention and control”.

Kate Terroni, Chief Inspector of Adult Social Care at the CQC stated:

We’re committed to ensuring safe, effective, compassionate and high-quality care and are working with the Department of Health and Social Care and others to support the care system through winter. We have seen some providers using innovative and exciting practices to keep people safe. They have been supported by staff who have gone the extra mile to keep the people in their care healthy, stimulated, and as independent as possible, while keeping family members and carers informed and engaged. 

By continuing to monitor and inspect these care locations we have and will continue to take action to protect people, share best practice and support providers to protect against the spread of COVID in care homes.

 

CQC IPC Inspection – Bartlett’s Residential Care Home

Following an IPC inspection by the CQC at our Bartlett’s Residential Care Home in Stone, near Aylesbury, in Buckinghamshire on 18th February 2021, we have now received our report. This was a targeted inspection looking at the infection control and prevention measures that Peverel Court Care have in place. This inspection took place on 18 February 2021 and was announced.

In response to the pandemic and our need for first-class infection control now more than ever, we have introduced a new Testing Co-ordinator role. The Covid-19 Testing Coordinator plays a vital role in ensuring the health and safety of our visitors, colleagues, and residents, by providing an optimum level of direct administration and organisational support. The purpose is to enable us to adopt best practice and identify continuous improvement opportunities for our homes in order to streamline and formalise effective customer service processes.

To find out more about some of the initiatives we have put in place to ensure outstanding infection control in our care homes, please visit our previous article here.

 

Bartlett’s IPC Inspection – CQC’s Summary of Findings

Bartlett’s Residential Home is a care home located in Stone, Buckinghamshire and is owned by Peverel Court Limited. The home is registered to support older people, some who are living with dementia. The original building is a Victorian country house built in 1856, over the years it has been added to and now provides care and support for 50 people. At the time of our inspection 48 people were being supported.

The CQC found the following examples of good practice during our IPC inspection of Bartlett’s:

  • People were supported to keep in touch with their families throughout the COVID-19 pandemic. This included individual visitor plans as part of their care plan to make sure their social contact needs are met. There was a booking system in place to stagger visitors and visit times to minimise visitor numbers. Prior to each visit, visitors completed a lateral flow test and had the visitor expectations and procedures clearly explained.
  • Additional cleaning schedules had been introduced to reflect additional tasks such as cleaning of frequently touched surfaces. Regular audits took place which led to improvements and safety.
  • Staff and people using the service took part in regular testing for COVID-19. Additionally, staff carried out lateral flow testing twice a week, which enabled them to receive test results within 15-30 minutes. This helped the service to reduce the risk of spreading infection and allowed them to closely monitor and act immediately to ensure government guidelines can be followed where positive test results were discovered.
  • Staff told us the management team had been and continued to be supportive of staff, and risk assessments had been completed with staff who identified as facing higher risks. Managers were positive about the commitment staff had shown throughout the pandemic and a variety of initiatives had been implemented including ‘Thursday Thank Yous’ and personalised gift boxes.
  • There was a strong emphasis on the use of technology and innovation during the COVID-19 pandemic. This included the use of video technology to enable people to keep in touch with their families throughout the COVID-19 pandemic and collaborative work with NHSX (the unit tasked with driving digital transformation in the NHS).

We spoke to the Manager of each of our homes to find out whether there was anyone in particular who had stood out as a care hero over the past year.

 

Is the Service Safe? Bartlett’s CQC IPC Inspection Findings

How well are people protected by the prevention and control of infection?

  • We were assured that the provider was preventing visitors from catching and spreading infections
  • We were assured that the provider was meeting shielding and social distancing rules.
  • We were assured that the provider was admitting people safely to the service.
  • We were assured that the provider was using PPE effectively and safely.
  • We were assured that the provider was accessing testing for people using the service and staff.
  • We were assured that the provider was promoting safety through the layout and hygiene practices of the premises.
  • We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
  • We were assured that the provider’s infection prevention and control policy was up to date.

Read the full report on the CQC website here.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Business, Care & Technology, Care Management, Future of Care, Health and Safety, Leadership & Management, Merryfield, Real life, Social Care & Society, Stone House, Wellbeing

Health and wellbeing of the adult social care workforce

Health and Wellbeing of the Adult Social Care Workforce at Peverel Court Care

 

With the number of cases of COVID-19 on the rise again across the UK, it seemed a good time to review the health and wellbeing support that has been put in place for the adult social care workforce. We examine both the initiatives that have been launched nationally, and also those that we have additionally put in place for our staff at Peverel Court Care.

The care sector is a vital part of our health and care frontline and this pandemic has shone a light on the skills, commitment and dedication of our care workers.

Helen Whately
Minister of State for Care

 

An Unprecedented Year in Adult Social Care

With the onset of the COVID-19 pandemic, this has been a challenging year for the adult social care sector in the UK. Keeping our residents safe has been at the forefront of everyone’s minds; not least as a result of the media coverage it has had. However, equally as important has been ensuring the mental and physical wellbeing of the dedicated people whose hard work has ensured continuity of care for our residents.

While the general population have faced the worry, uncertainty and disruption that the pandemic has brought, for our staff we know that this has been doubly difficult. Not only have they had to worry about bringing illness home to the families and loved ones, but they have also had the added concern of taking something back to work with them.

When you add in the fact that many of our staff have been asked to help maintain levels of services while colleagues have been self-isolating; increasing their own workloads and levels of stress, it’s been incredibly reassuring to see the dedication of our team.

 

Supporting the Adult Social Care Workforce

Nationally, there have been plenty of initiatives launched to help support care workers. An early one was supermarkets including care workers amongst the group of front-line workers to whom priority shopping times were made available. However, at government level, one of the key additions made to support the care workforce was the launch of the Care Workforce app, developed with NHSX and the NHS Business Services Authority, under the new CARE brand.

Launched in May 2020, the app, which is available for download on iOS and Android, as well as being accessible from any web browser, acts as a single digital hub for social care workers to access relevant updates, guidance, support and discounts from their phone. The tool will be the first of its kind provided for the care workforce, and will:

  • act as a single one-stop-shop providing the sector with all the latest guidance, wellbeing support and advice they need to protect themselves from COVID-19 and keep themselves well
  • provide access to learning resources on crucial areas such as infection control as well as practical advice and support for mental wellbeing
  • show how care workers can take advantage of offers available to NHS and social care staff, including free car parking and discounts through organisations and initiatives like Discounts for Carers and the Blue Light Card
  • signpost free access to apps like Silvercloud, Daylight and Sleepio, which can help boost users’ mental wellbeing through programmes covering sleep, stress and resilience

Health and Social Care Secretary Matt Hancock said:

Our incredible social care workforce are on the frontline day and night providing quality care to the most vulnerable in our society during the most unprecedented time in our history. The whole country is incredibly grateful of the work they continue to do for our loved ones.

As part of our continued work to back the care sector, we have launched a new app specifically for care workers to make sure they have the most up-to-date guidance to keep them safe, connected with their colleagues across the country, which also allows them to access discounts like their NHS counterparts.

It’s available to download right now, and I would urge everyone in social care to do so.

 

Managing Mental Health and Wellbeing

In addition to the app, there have been a plethora of support initiatives and guidance released this year to help support the adult social care workforce. A simple, but important set of precisely this type of advice is:

There are some simple things you can do to look after your mental health and wellbeing at the current time. Looking after your mind and body will help you both at work and home.

  • Remember that it is OK to struggle at the present time. Everyone reacts differently and you may feel different emotions at different stages of the pandemic. However, it may cause you to feel worried, stressed, sad, scared or helpless – these are understandable feelings.
  • Take time to look after your physical wellbeing – this will have a big impact on how you feel emotionally. Taking breaks at work, maintaining a routine, eating well and exercising can help.
  • Think about what has helped you cope in the past to cope with stressful situations. Focus on what is in your control, try to pace yourself and remember that this will not last forever.
  • Extend the self-compassion and care you have for others for yourself.
  • Look after your emotional health. After difficult or stressful experiences at work it is normal for memories or images of what has happened to come into your mind. Try to let these memories come and go rather than blocking them or trying not to think about them. Try not to stay focused on difficult thoughts and feelings.

Dr Katrina Lake
NHS England & NHS Improvement Adult Mental Health (South East) Clinical Lead

Other useful examples of guidance documents released this year which are well worth a read, include Health and Wellbeing information for Care Staff and Managing the Wellbeing of Social Care Staff during the COVID-19 pandemic.
 

Supporting our team at Peverel Court Care

While we have appreciated the efforts that have been made at a national and local level, at Peverel Court Care we wanted to go further to help our employees through this difficult time.

We have also implemented the Employee Assistance Programme, powered by Health Assured, which is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, there is a helpline available to them 24/7, 365 days a year, so that they will always have support on hand when they need it over the phone or via live chat.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP, as we appreciate how difficult it can sometimes be to schedule appointments around working hours.

The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing. Our Directors are among staff to have already taken advantage of this service, and believe they have “witnessed the benefit and efficiency of the process”.

Back in April we also created a bespoke survey platform for the team to provide anonymous feedback and ask questions to the senior leadership team. In order to try to mitigate against any financial hardship suffered as a result of needing to self-isolate, we also invited employees to let us know if they need assistance in dealing with the loss of income as a result of having to isolate for 7 or 14 days. We put in place a scheme covering the months of March and April where we were able to advance up to 100% of the difference between Statutory Sick Pay and an employee’s contractual pay over that period.

We are also introducing Aura for our employees from the 29th October. Even before World Mental Health Day, we had been looking for a new solution which we could provide to our staff to help them better manage the impact on their mental health of both their work and life. Aura is described by it’s founders as:

Join millions who use Aura to manage their emotions and get restful sleep. Whether you’re stressed, anxious or having trouble sleeping, simply tell Aura and find strength & rest.

Mindfulness meditations, stories, life coaching, and so much more. With thousands of empowering & resonating audio tracks, Aura has just what you need every day, and constantly learns what works for you.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Advice for Choosing Care, Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Future of Care, Health and Safety, Infection Control, Leadership & Management, Merryfield, Real life, Safeguarding, Social Care Strategy, Stone House, Tech

The Safety of a Quality Care Home

The safety of a quality care home at Peverel Court Care

 

Are care homes currently safe? That is the question we are frequently asked. Until there’s a definitive answer to their question, families may consider staying away from care homes – but should they?

The question of whether or not a person is safer in a care home, their own home, or a hospital ward, is not a straightforward answer. Much is dependent on the measures put in place by any given care provider in order to mitigate the risks for their residents and staff.

With COVID-19 continuing to dominate the news headlines around the globe, it’s little wonder that people have concerns about whether their loved ones are, or would be, safe in a residential or nursing care home.

 

Safety in our care homes

We are now COVID free in all of our homes – and that goes for both staff and residents. We have had one Emergency Support Framework (ESF) call at Merryfield Nursing Home in Witney, near Oxford, that highlights the safety of the home.

We have recently detailed how we’re utilising technology to ensure outstanding infection control in our care homes, along with how we’re rolling out the use of digital care plans and the ways in which we’ve supported our employees through COVID-19.

One of the key uses of technology which we have introduced to all three of our care homes in Buckinghamshire and Oxfordshire is a set of VitalSign Series Temperature-Check Tablets in the entrances to all our homes as part of our infection control measures.

In anticipation of requiring PPE at the very outset of a possible national outbreak, we embarked on a significant procurement programme very early on, ensuring adequate supplies of all required PPE throughout. At no point did any of the Peverel Court Care homes run out of PPE, nor were we required at any point to ration our supplies. Spending a significant sum on commercially available stock ensured we were adequately provided for.

Peverel Court Care have subsequently embarked on a further procurement programme to make sure we are adequately stocked on an ongoing basis for any future national outbreak and any further changes to Public Health England guidance around the use of PPE.

The safety of our residents and employees is fundamental to Peverel Court Care and underlines our core values of Resident Focus, Integrity, Service Quality, Passion and Care for Our Communities.

 

Are care homes less safe than home care?

Again, there is no single answer to this question, as processes to minimise the spread of the virus will vary greatly from one provider to another. However, where carers are travelling between care recipients – and particularly where they need to regularly use public transport – the risk of transmitting infection will always be there.

“Live-in care, where the carer stays at the individuals home for weeks at a time, has been described as the “safe option”. However, this approach can also have its downsides. In a recent case study we discovered that:

Before coronavirus took hold, the family of an elderly man with mild dementia had opted for live-in care, with a home care agency also visiting regularly to cover any breaks the live-in carer was entitled to.

As it turned out, the live-in carer self-isolated with the client’s father for 8 weeks straight.

During that time, possibly due to boredom and frustration that he couldn’t go out, the father’s dementia became more severe. His behaviour became more aggressive and he started to wander from the house at night to the point where all the doors and windows had to be locked.

Whenever there was an issue, and there were many, the family member who lived nearest – our client’s brother – would get a call from the carer to come and help. This was happening on a more frequent basis and at any time of day or night.

Clearly under normal circumstances, the family would have chosen a care home as the safe option. But despite this, the fear of COVID meant the family decided to carry on with an increasingly unsafe and inadequate situation at home.

 

Returning our care homes to a new normal

As we continue to implement new technological solutions to provide infection control and reduce the risk for our residents and staff, we’ve been able to reintroduce controlled visits by family. This week we received this lovely note from the daughter of one of our residents at Bartlett’s Residential Care Home, near Aylesbury, Bucks:

Hi Mibell and the whole team,

 

I just wanted to say that after 5 long months my visit with Dad yesterday was SO lovely. He was relaxed, happy and chatty. To him I am quite sure it only felt like yesterday I had visited (quite possibly with thanks to his Dementia).

 

Everything about my visit was well organised and with a relaxed feeling as to put us at ease. Please convey my thanks to the whole team.

 

I am very much looking forward to seeing him again. 

 

SW xx

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Health and Safety, Infection Control, Leadership & Management, Merryfield, Real life, Safeguarding, Social Care & Society, Social Care Strategy, Stone House, Wellbeing

Supporting employees through COVID-19

Supporting employees through COVID-19 at Peverel Court Care 1200x800

 

The past few months have been an extremely challenging time for people across the UK. However, this has been especially the case for key workers, such as our dedicated employees, who have continued to deliver first-class care for our residents.

 
At Peverel Court Care, we always pride ourselves on being proactive. When the Government initially advised that care homes would likely be the least affected in the community, we took a more strategic approach and put an ‘Action Plan’ in place. This was prior to any ‘official’ guidance being put into circulation. Naturally, we took advice from Public Health England where necessary.

Our ‘Action Plan’ is a live, working document, and is in effect a contingency plan which sets out what our objectives and guidelines are to enhance appropriateness of practice; improve quality of care; strive for better resident outcomes; improve infection prevention control measures; and enhance business continuity measures, with particular importance on maintaining staffing at optimum levels.

 

Protecting our staff

We know that balancing the health and safety of residents and families is a really difficult one for our employees. In anticipation of requiring PPE at the very outset of a possible national outbreak, Peverel Court Care embarked on a procurement programme very early on, ensuring adequate supplies of all required PPE throughout. At no point did Peverel Court Care run out of supplies, nor were we required at any point to ration supplies. Spending a significant sum on commercially available stock ensured we were adequately provided for.

Peverel Court Care have embarked on a procurement programme to make sure we are adequately stocked on an ongoing basis for any future national outbreak and any further changes to Public Health England guidance around the use of PPE.

At Peverel Court Care, we encourage a supportive culture; where people are free to speak out about perceived risks and adverse outcomes, without fear of blame or repercussions. A safe culture provides a compassionate, inclusive, and trusting environment: one that shares insights and empowers staff with the skills, confidence, and mechanisms to improve the care we provide. This culture means we will hear more, learn more, and act more to improve care.

We created a bespoke platform for the team to provide anonymous feedback and ask questions to the senior leadership team. The bespoke survey supplemented our regular Insights surveys – a pulse survey tool for gathering and acting on feedback in a way that improves company culture and performance.

 

Supporting our team

At the onset of the pandemic we recognised that our team needed access to essential goods and services. Amidst the confusion at supermarkets and schools we wanted to ensure our employees had access to these vital services. All employees were supplied with professional staff ID cards and a supporting letter, allowing them to access opening times and services reserved for key workers.

Communication at this time has been vitally important. We launched a series of newsletters for both staff and relatives. Staff newsletters focused on wellbeing and assistance, with a host of resources being made available to them, such as supermarket opening times for key workers, which the team could easily access via our website. We firmly believe that communication across the entire team increases employee satisfaction, wellbeing, and motivation. We utilise the communication hub on our dedicated employee app to provide video updates from the CEO, Anil Dhanani.

We invited employees to let us know if they need assistance in dealing with the loss of income as a result of having to isolate for 7 or 14 days. We put in place a scheme covering the months of March and April where we were able to advance up to 100% of the difference between Statutory Sick Pay and an employee’s contractual pay over that period.

 

Employee Assistance Programme

The Employee Support Hub, powered by Health Assured, gives employees access to qualified therapists over the phone or via live chat.

The Employee Assistance Programme is a confidential employee benefit designed to help staff deal with any personal and work-related issues that might be affecting them. Whether they are struggling at home or at work, our helpline is available 24/7, 365 days a year so they will always have the support they need.

Peverel Court Care have also partnered with Perkbox Medical to provide employees with 24/7 access to an online GP as we appreciate how tricky it can be to schedule appointments around working hours.

The online GP service allows employees to interact with a certified doctor, via app or website from anywhere with internet, or Wi-Fi access. Employees can book an appointment and be seen within minutes, ask for advice, as well as receiving prescriptions and referrals, all at a time of their choosing.

 

Employee Reward Programme

We acknowledge that this time may be particularly stressful for some of our employees, with the resulting difficulties being presented by COVID-19. The admirable efforts that are being demonstrated by staff in ensuring the homes remain fully resourced – when our workforce is being particularly stretched – was worthy of recognition.

In light of this, we put together an employee fund of £100,000 to recognise the burden of responsibility being shouldered by our employees at work. Regardless of position, seniority or length of service, employees on the premises helping to care for our residents over this period, will be rewarded for their selfless efforts.

Total hours worked will be recorded over the period until the end of June and proportionate funds allocated. All employees will receive an equal monetary value per hour worked, regardless of post or position.

 

Employee Initiatives

We recognised the challenge our team faced, particularly at the outset of the pandemic, in purchasing some essential items. Each staff room therefore now receives regular “essential” and “movie night” gift boxes, in addition to regular fruit deliveries. Employees can access essential food items and toiletries for themselves and their family. Employees can also set up a personal account with our provisions supplier, Creed. Food provisions can be delivered directly to the care homes on our main order as supermarket delivery slots were difficult to come by.

We recognise that outstanding teams start with reward and recognition. We use our dedicated employee app to thank them for their outstanding efforts during this challenging time and reward with personalised vouchers. We celebrate and inspire our team with a company-wide recognition feed that celebrates incredible work.

To say thank you for their hard work, we also created a competition, giving employees the chance to win a selection of prizes every week as part of our “Thursday Thank-Yous”.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Business, Care & Technology, Care Management, Community, Future of Care, Health and Safety, Infection Control, Leadership & Management, Merryfield, Property Development, Real life, Stone House, Tech, Wellbeing

Technology and Community

Technology and Community Peverel Court Care

 

We examine how the use of technology is enabling everyone in our award-winning care homes in Aylesbury and Witney to continue to communicate with the outside world at this current time.

The use of technology is enabling residents and staff alike to maintain some form of normality in the face of present challenges. With the need to reduce the risk of infection being brought into our homes, we’ve postponed visits from family and friends. Along with postponing our regular entertainment, this has meant residents have missed out on some of their usual activities. However, the use of technology has helped compensate somewhat for the loss of these face-to-face encounters.

 

Video calls with loved ones

For many of our residents, the visits from their family, friends and loved ones are treasured moments. So in these uncertain times, they’ve come to appreciate the investment we made in 2017 to provide super-fast, comprehensive, secure WIFI throughout our homes. It has allowed residents to speak regularly with family and friends via tablets.

All of which goes some way to helping us to ensure that our residents can keep in contact with their loved ones at this difficult time. Beyond that, we’ve also introduced the use of VR headsets for residents, as part of the replacement for the regular entertainers who come into our homes normally.

 

NHS technology specialists

We are also working with NHSX, the unit tasked with driving digital transformation in the NHS. Their aim is to allow patients and staff to benefit from the latest digital systems and technology. They have supplied video-calling hardware in the form of Facebook Portals for use by our residents.

I’d like to thank you and colleagues at Peverel Court Care for your support and participation in the NHSX Facebook Portal pilot. This support will enable us to test how effectively the Portal device can help to connect care home residents with family and friends at this challenging time.

Rachel Falconer NHSX – Adult Social Care

 

Virtual tour of Bartlett’s

As part of the collaboration with NHSX, we recently hosted a virtual visit to Bartlett’s Residential Care Home from Minister for Care Helen Whately MP, who commented:

Thanks @PeverelCourt Care homes – and the staff at Bartlett’s care home particularly – for my virtual visit this morning. So impressed by all I saw, and good to see the @NHSX Facebook trial for #Carehomes in action, helping residents stay in touch with family & friends.

The highlight was speaking to Hilda Duncombe, sprightly at 103, who uses the @NHSX Facebook tech to stay in touch with her family and boost her fundraising for @alzheimerssoc. You are an inspiration Hilda!”

Helen Whately MP (via Twitter)

 

For anyone who wishes to find out more about Hilda’s fundraising, please visit her Just Giving page.

 

Technology for care home management

It’s not just the residents who need to keep in touch with the outside world. The managers of our care homes in Aylesbury, Witney and at our Head Office also need to maintain contact. We’ve been holding our management meetings using Microsoft Teams, allowing us to ensure that we can share best practice between our homes during these unprecedented times.

We have also now implemented the transition to digital care plans for residents. We have also invested in – and will soon be installing – a set of VitalSign Series Temperature-Check Tablets in the entrances to all our homes as part of our infection control measures.

Due to the need for self-isolation of employees to try to prevent the introduction and spread of COVID-19, we’ve been having to recruit more care staff to ensure the consistent delivery of high-quality care for residents. Technology has come into play here too; we’re using video interviews for recruitment. And when our chosen recruits take up their new posts, we’re utilising e-learning for starters to get them ready for commencing their jobs.

Like our residents, we’re looking forward to the day when we can welcome loved ones back into our homes. In the meantime, the use of technology allows for a reasonable substitute under the circumstances.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Care & Technology, Care Home Maintenance, Care Management, Future of Care, Health and Safety, Infection Control, Leadership & Management, Merryfield, Stone House, Tech

Outstanding Infection Control

Outstanding Infection Control at Peverel Court Care - Award-winning nursing care homes in Buckinghamshire and Oxfordshire

 

At Peverel Court Care we have always valued the importance of good infection control. With widespread media coverage of the ongoing pandemic, we appreciate this might be something at the forefront of our clients’ thoughts. As such we wanted to highlight some of the exemplary infection control procedures we already have in place in our homes, along with some of the latest innovations we’re in the process of introducing.

Older people and those with underlying health conditions are unfortunately particularly at risk from viruses and infectious disease. And so while infection control has always been a key consideration of care home management, it’s never been more important than right now.

At Peverel Court Care, we strive to ensure that outstanding infection control is part of day-to-day life at our award-winning care homes in Witney, Oxfordshire and Aylesbury, Buckinghamshire. However, in light of the ongoing national outbreak, we’re looking to take things a step further to minimise any risk now and in the future.

Each home has a team of highly trained infection control champions ensuring our long series of additional precautions, designed to combat the spread of the virus, are being executed in a timely and effective manner on the floor. A full list of these additional precautions can be viewed by clicking here but we have highlighted below some of the advanced and innovative practices being rolled out by Peverel Court Care.

 

Latest Innovations in Infection Control

As of this month we have started to introduce Sherwin Williams Microbicidal Interior Latex Paint Shield.

“Paint Shield® is the first EPA-registered microbicidal paint that kills greater than 99.9% of Staph (Staphylococcus aureus), MRSA (Methicillin-resistant Staphylococcus aureus), E. coli (Escherichia coli), VRE (Vancomycin-resistant Enterococcus faecalis) and Enterobacter aerogenes within two hours of exposure on painted surfaces. The effectiveness lasts for up to four years as long as the integrity of the surface is maintained.”

We have invested in and soon be installing VitalSign Series Temperature-Check Tablets in the entrances to all our homes.

“Protecting what’s important; the safety of our residents, relatives and team. To ensure that people entering your facility are not running a high temperature and exposing others to potential threats, Diversified and Aurora proudly introduce the new infrared temperature sensor, VitalSign. With an advanced algorithm for detecting and calculating heat signatures, VitalSign provides alerts when a person is running a high temperature within one second and from three feet away.”

We also employ Rentokil to provide Ultra Low Volume (ULV) disinfection fogging of large communal areas, which allows for the treatment of large areas quickly and efficiently. PCC also utilise X-mist sanitising products for the disinfecting of bedrooms and smaller communal areas. Both procedures involve using extremely small droplets of the disinfectant fog that settle underneath, on top of and on the sides of many objects and inaccessible areas. Studies show the application of disinfectant by aerosol significantly reduces the number of viable infectious pathogens, treating the surface and the air, killing these pathogens.

Another innovation we are hoping to roll out in the very near future at our Aylesbury care homes and Cotswold nursing home are LuminOre CopperTouch Antimicrobial Surfaces.

“LuminOre offer the only EPA registered antimicrobial product which can be seamlessly applied to virtually any surface. This unique product makes coppers natural antimicrobial properties available on items that would be too heavy if made of solid metal and which are now being made with LuminOre CopperTouch Antimicrobial Surfaces at a fraction of the weight and the cost.”

One of the new technologies that we’re in the process of acquiring for Bartlett’s, Stone House and Merryfield are a set of UV disinfection robots.

“The robot moves around the home and utilises 360 degree ultra violet (UV-C) light emissions to disinfect its surroundings. The UVD Robot will be used as part of the regular cleaning cycle, with the aim to prevent and reduce the “spread of infectious diseases, vira, bacteria, and other types of harmful organic microorganisms in the environment by breaking down their DNA-structure. The robot is safe, reliable and eliminates human error. Furthermore, it is user friendly and is designed to be operated by every-day cleaning staff.”

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

Bartletts, Best Care Practices, Care Management, Community, Health and Safety, Leadership & Management, Merryfield, Real life, Safeguarding, Social Care & Society, Social Care Strategy, Stone House, Wellbeing

COVID-19 UPDATE

AN UPDATE ON OUR EFFORTS IN DEALING WITH COVID-19 – 04/05/2020

Life at Peverel Court Care is settling. We feel cautiously optimistic that the greatest challenges are behind us and we can start to turn our attention to the future.

The number of symptomatic cases across the group is now very small indeed, our processes working to help curb any spread, staffing robust and in some cases even healthier as we draw on the larger pool of available candidates.

Whilst we have remained well stocked on PPE throughout, Government offerings on both PPE and testing is now much more plentiful, albeit still not quite ideal but nonetheless cause for encouragement.

We have also been conducting due diligence on several commercially available anti-body tests, with our first clinic being trialled on staff in one Home on May 11th. The Government are also trialling a ‘track and trace’ app in the Isle of Wight which may in time prove very useful for us. All these developments bode well for the future.

The rise, peak and fall in symptomatic residents seems to have lasted just a few weeks and all does now thankfully look reassuringly normal.

Of course this does not mean we will become complacent, indeed there is much to be learnt from recent events. All processes designed to keep us safe are still in place and being practiced wherever necessary. Furthermore we are acutely aware of the need to protect our residents and staff on an ongoing basis, whilst ensuring quality of life, being respectful of the need for practical living and implementing methods that are both sustainable and effective at the same time.

We have secured the services of several products and contractors designed to do just this, a full list of which can be viewed here – ‘additional precautions’.

We appreciate this will have been a particularly anxious time for our families and can only apologise for some of the inconvenient but necessary restrictions. We will await Government guidelines on how the current lockdown will be changed or loosened and will of course act in accordance. We remain incredibly thankful for the patience and support given by all our relatives and their families and will be looking to safely return to some semblance of further normality as soon as possible. We will keep you updated and will hopefully have more information for you by the beginning of next week.

Staying in touch

We appreciate that this may be a difficult time for families unable to be in close personal contact with their loved ones. We will do all we can to keep families informed via our IT platforms and telephone. Please do contact the Home should you wish to, as we remain fully contactable and will do what we can to facilitate regular remote communications, including by video.

Life at home

Albeit visits from the local community and external entertainment are cancelled for the foreseeable future, our team of activities coordinators and carers are doing a great job in ensuring life in our services remains as comfortable and sociable as possible. Please visit our Facebook page for the latest updates on activities in the Home. We of course ensure that vital medical visits are still made whenever required.

Best Care Practices, Business, CQC Inspection, Health and Safety, Leadership & Management, Personalisation, Safeguarding, Stone House, Training & Development, Workforce Development

The drive to be outstanding

Peverel Court Care’s Stone House nursing home in Buckinghamshire receives overall 'Good' with Outstanding in 'Responsive' in latest CQC inspection

Stone House receives overall ‘Good’ with Outstanding in ‘Responsive’ in latest CQC inspection

Peverel Court Care’s Stone House has received it’s latest glowing inspection report from the CQC, which included an ‘Outstanding’ rating in assessing our ability to be Responsive.

We were also rated as ‘Good’ in the four other assessment categories, which evaluate whether the home is considered by the inspectors to be Safe, Effective, Caring and Well-led.

The overall CQC rating awarded for our Buckinghamshire nursing home was ‘Good’ based on the most recent inspection, which was carried out on 26th February 2019.

Some of the comments from the inspector’s report included:

“Care was exceptionally person-centred and focused on ensuring people with dementia lived as independent lives as possible. The care was designed to ensure people’s maximum independence was encouraged and maintained.”

“People experienced positive outcomes regarding their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.”

“Staff received good supervision and training, which provided them with the knowledge and skills to enable them to provide good care. There was a workplace culture that was open and honest. Staff told us they felt supported by the manager and they could speak with them at any time.”

 

Our outstanding Stone House team

 

While the report is indicative of a well-managed and caring environment for residents and staff alike, we’re not resting on our laurels. We will continue to strive for Stone House and the other Peverel Court Care homes in Buckinghamshire and Oxfordshire to be recognised as ‘Outstanding’ across the board in future reports. Preet Shergill, Associate Director of Peverel Court Care, commented:

 

“We are proud to say that we are surrounded by staff who strive for continuous improvement, innovation and provide exceptional elderly care. The very positive CQC inspection report is testament to the outstanding work of the Stone House team, volunteers and the Buckinghamshire community.”

 

The CQC inspection report follows hot on the heels of our recent “Top Care Home Group” award win at the carehome.co.uk awards (you can read more here), which was based on positive reviews from our residents and their families, including the following from the daughter of one of our Stone House residents:

This care home is amazing. It is run by the manager and the most caring staff, many of whom have been with the company for years. The care they give their residents is second to none and the home provides them with lots of entertainment and you can see the residents enjoying these events. The meals they provide are all prepared fresh every day by the resident chef. The atmosphere when you visit the home is also something, welcoming and lots of laughter all around. A super home and I can thoroughly recommend it.

 

The future for Stone House nursing home, Aylesbury

 

As part of our journey towards ‘Outstanding’ at Stone House, we are implementing a number of upcoming initiatives, including:

  • The introduction of bespoke training and development pathways’ for Healthcare Assistants, Registered Nurses and all other departments of the Peverel Court Care team
  • Rewards and recognition of staff for various achievements and milestones, such as high levels of attendance, attaining NVQ qualifications, referring new staff members, years of service, and the receipt of special praise via relatives
  • New and improved technology infrastructure
  • Non-clinical customer service training for all staff

We believe that by recruiting, developing, rewarding and retaining the best possible staff to deliver care to our residents within the idyllic setting of Stone House, we can continue to improve on the incredible levels of service for which we’re already being recognised.  

The full CQC inspection report can be read here

Dementia, Health and Safety, Mental Capacity Act

That extra bit of health and safety

The people who live with us at Peverel Court Care are vulnerable and relying on us. These individuals often have limited sight or hearing capacity and difficulty moving. Our residents with dementia and Alzheimer’s are often easily confused or frightened. In a place where there are so many people who need extra help and support, health and safety must be prioritised.

Adhering to health and safety best practice means doing everything in our power to make sure that potential threats to our residents are taken care of, reducing the risk of injury as far as we possibly can. Some care homes use guidance from the Care Quality Commission or other third parties as their health and safety guidance. At Peverel Court Care, we’ve gone one step further.

We want our residents and their families to feel secure when they’re with us, so we recently invested in an external health and safety company to train our management teams in all three of our homes. The training was delivered by a care home expert and was put together by individuals with experience working with the elderly and vulnerable. Part of our training involved visiting areas of our care homes and identifying potential risks, as well as suggesting with our risk assessor how we can limit potential danger.

All three of our management teams are now trained in health and safety around dementia awareness, emergency first aid, falls awareness, food safety, fire safety, infection control and lone working awareness. They’ve also completed training in medication awareness, the Mental Capacity Act, deprivation of liberty, safeguarding vulnerable adults, stress awareness and the moving and handling of people. It was a busy training programme, but enjoyed by all, and it taught our staff some important lessons about scenarios they face every day that might pose a health and safety risk to themselves or to one of our residents.

When the Care Quality Commission inspects a care home, one of the five key questions they ask is around safety. They want to know that residents are safe from abuse and avoidable harm. One of our priorities at Peverel Court Care is to be rated ‘outstanding’ by the CQC across all five categories, but the emphasis that should be placed on health and safety as an individual aspect of care delivery is never lost on us.  If something goes wrong in this category, it can be the difference between life and death. For this reason, health and safety is part of our ongoing, high quality care and support packages, embedded in our day-to-day practice and introduced at induction to new staff. The health and safety of our residents in paramount, and we’ll continuously recognise that it’s something every single one of us here is responsible for, making that extra effort and going above and beyond to make sure we’re meeting, if not exceeding, all health and safety requirements.

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