Best Care Practices, Business, CQC Inspection, Health and Safety, Leadership & Management, Personalisation, Safeguarding, Stone House, Training & Development, Workforce Development

The drive to be outstanding

Peverel Court Care’s Stone House nursing home in Buckinghamshire receives overall 'Good' with Outstanding in 'Responsive' in latest CQC inspection

Stone House receives overall ‘Good’ with Outstanding in ‘Responsive’ in latest CQC inspection

Peverel Court Care’s Stone House has received it’s latest glowing inspection report from the CQC, which included an ‘Outstanding’ rating in assessing our ability to be Responsive.

We were also rated as ‘Good’ in the four other assessment categories, which evaluate whether the home is considered by the inspectors to be Safe, Effective, Caring and Well-led.

The overall CQC rating awarded for our Buckinghamshire nursing home was ‘Good’ based on the most recent inspection, which was carried out on 26th February 2019.

Some of the comments from the inspector’s report included:

“Care was exceptionally person-centred and focused on ensuring people with dementia lived as independent lives as possible. The care was designed to ensure people’s maximum independence was encouraged and maintained.”

“People experienced positive outcomes regarding their health and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.”

“Staff received good supervision and training, which provided them with the knowledge and skills to enable them to provide good care. There was a workplace culture that was open and honest. Staff told us they felt supported by the manager and they could speak with them at any time.”

 

Our outstanding Stone House team

 

While the report is indicative of a well-managed and caring environment for residents and staff alike, we’re not resting on our laurels. We will continue to strive for Stone House and the other Peverel Court Care homes in Buckinghamshire and Oxfordshire to be recognised as ‘Outstanding’ across the board in future reports. Preet Shergill, Associate Director of Peverel Court Care, commented:

 

“We are proud to say that we are surrounded by staff who strive for continuous improvement, innovation and provide exceptional elderly care. The very positive CQC inspection report is testament to the outstanding work of the Stone House team, volunteers and the Buckinghamshire community.”

 

The CQC inspection report follows hot on the heels of our recent “Top Care Home Group” award win at the carehome.co.uk awards (you can read more here), which was based on positive reviews from our residents and their families, including the following from the daughter of one of our Stone House residents:

This care home is amazing. It is run by the manager and the most caring staff, many of whom have been with the company for years. The care they give their residents is second to none and the home provides them with lots of entertainment and you can see the residents enjoying these events. The meals they provide are all prepared fresh every day by the resident chef. The atmosphere when you visit the home is also something, welcoming and lots of laughter all around. A super home and I can thoroughly recommend it.

 

The future for Stone House nursing home, Aylesbury

 

As part of our journey towards ‘Outstanding’ at Stone House, we are implementing a number of upcoming initiatives, including:

  • The introduction of bespoke training and development pathways’ for Healthcare Assistants, Registered Nurses and all other departments of the Peverel Court Care team
  • Rewards and recognition of staff for various achievements and milestones, such as high levels of attendance, attaining NVQ qualifications, referring new staff members, years of service, and the receipt of special praise via relatives
  • New and improved technology infrastructure
  • Non-clinical customer service training for all staff

We believe that by recruiting, developing, rewarding and retaining the best possible staff to deliver care to our residents within the idyllic setting of Stone House, we can continue to improve on the incredible levels of service for which we’re already being recognised.  

The full CQC inspection report can be read here

Dementia, Health and Safety, Mental Capacity Act

That extra bit of health and safety

The people who live with us at Peverel Court Care are vulnerable and relying on us. These individuals often have limited sight or hearing capacity and difficulty moving. Our residents with dementia and Alzheimer’s are often easily confused or frightened. In a place where there are so many people who need extra help and support, health and safety must be prioritised.

Adhering to health and safety best practice means doing everything in our power to make sure that potential threats to our residents are taken care of, reducing the risk of injury as far as we possibly can. Some care homes use guidance from the Care Quality Commission or other third parties as their health and safety guidance. At Peverel Court Care, we’ve gone one step further.

We want our residents and their families to feel secure when they’re with us, so we recently invested in an external health and safety company to train our management teams in all three of our homes. The training was delivered by a care home expert and was put together by individuals with experience working with the elderly and vulnerable. Part of our training involved visiting areas of our care homes and identifying potential risks, as well as suggesting with our risk assessor how we can limit potential danger.

All three of our management teams are now trained in health and safety around dementia awareness, emergency first aid, falls awareness, food safety, fire safety, infection control and lone working awareness. They’ve also completed training in medication awareness, the Mental Capacity Act, deprivation of liberty, safeguarding vulnerable adults, stress awareness and the moving and handling of people. It was a busy training programme, but enjoyed by all, and it taught our staff some important lessons about scenarios they face every day that might pose a health and safety risk to themselves or to one of our residents.

When the Care Quality Commission inspects a care home, one of the five key questions they ask is around safety. They want to know that residents are safe from abuse and avoidable harm. One of our priorities at Peverel Court Care is to be rated ‘outstanding’ by the CQC across all five categories, but the emphasis that should be placed on health and safety as an individual aspect of care delivery is never lost on us.  If something goes wrong in this category, it can be the difference between life and death. For this reason, health and safety is part of our ongoing, high quality care and support packages, embedded in our day-to-day practice and introduced at induction to new staff. The health and safety of our residents in paramount, and we’ll continuously recognise that it’s something every single one of us here is responsible for, making that extra effort and going above and beyond to make sure we’re meeting, if not exceeding, all health and safety requirements.

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