Care Management, Dementia

Dementia Care – The Peverel Court Care Commitment

Some of the brightest scientific minds have dedicated almost 100 years to researching Alzheimer’s. Billions of pounds has been spent, but little has changed for patients since Alois Alzheimer first began investigating in 1901. Alzheimer’s and dementia are more prevalent now than ever before because of modern medicine and resulting ageing population.

There are advantages and disadvantages to this. The disadvantage is that modern medicine and the resulting aging population means that more people need to face living with this terrible illness. The advantage is that the increase in cases means the microscope is honing in on a cure, preventative methods and ways to make life easier for those who are affected. Though it seems as though the illness has come from nowhere, scientists have actually been fighting to cure it for a century.

At the moment it’s making life easier we are interested in at Peverel Court Care. This is our way of battling dementia. We are committed to do everything we can to make sure our resident’s with dementia have the best quality of life available.

We recently invested in a dementia simulation tour bus to visit all three of our homes. It’s already visited Bartlett’s and next month it will make its way to Stone House and Merryfield. The bus was with us all day and could be experienced by three people at a time. Participants wear headphones, special glasses, special gloves and footwear and asked to complete simple tasks in a darkened room. The bus helps our staff and relatives to feel what it’s like to have dementia. We believe that this will help our staff to understand what it’s like to have dementia. We want them to remember this experience whenever they’re giving someone with dementia care and support.  We have also invited relatives and the local community to attend.

We are dedicated to making sure that dementia does not define the lives of our residents. We want them to be able to do everything everyone else can do. That’s why we designed our new Hambledon Wing in a manner that means residents with dementia can come in and out of the building easily, something that they struggle with if special elements are not in place, such as fluidity between the inside and outside and flowing paths without dead ends.

We are also committed to the training of our staff. We stay on top of developments regarding dementia and make sure our staff are up-to-date and fully trained.

Dementia does not mean the end of a life it’s just the beginning of a new phase. By fully training our teams and raising awareness we are focusing on making life easier for those struggling with this disease every single day.

Care Management, Personalisation

Peverel Court Care is like a large family

We’re committed to providing high quality, person-centered care to everyone who lives with us, and that commitment cascades through our staff. This week, we’d like to introduce you to a lady who has been committed to Peverel Court Care for almost twenty years.

Jill Timms is our Quality Assurance Manager and has worked in some form of care role since she qualified as a nurse. Jill chose her career in care because she had watched her parents looking after the health needs of others when she was a little girl and been involved in caring for people from a very early age.

“My father was a doctor and my mother was a nurse,” Jill explains, “As we grew up, my five siblings and I were surrounded by care. I remember being very influenced by all of this as a child, looking at pictures in my father’s medical books and being around as my mother cared for everyone in our village, either on the phone or in many practical ways.”

Jill was born near Manchester, but moved to Cornwall when she was four. She later completed her nursing training at the world famous Radcliffe Infirmary and Churchill Hospice in Oxford. After moving through positions of seniority for several years her family moved to Witney, where she began working for Peverel Court Care in 1998.

Jill says that when she was young she was the well little girl amongst three poorly sisters, so she grew up caring for people at a very early age. She adds it was only natural that she became a nurse and that she has found her career to be rewarding.

When asked what she might like to say to people who are looking for a career in Care “I can only speak for the Peverel Court Care homes where we try to really value, appreciate, train, motivate and inspire our staff. Staff are our greatest asset. A lot of our employees across all three homes have worked for the company for many years. Because we value our staff, we do not have a high staff turnover.”

Jill declares she enjoys working for Peverel Court Care because high quality is at the heart of everything we do.

“Not many small groups of care homes have someone in my role, who specialises in the full Inspection Process (for CQC and Local Authority). So I feel valued. I like the fact that I’m free to be creative and therefore have been able to develop specific / bespoke Quality Monitoring systems and processes, which are used in our homes. It’s also very rewarding working with our amazing staff teams to reach exceptional quality standards. Our two nursing homes were recently rated borderline outstanding by the CQC. That’s our aim now, to reach Outstanding.”

When asked what she might like to say to people who are looking for care and support, Jill advises potential residents and their families to consider Peverel Court Care, citing our dedication to provide a personalised, caring home for all residents, along with family support.

“You only need to come and visit our homes to see what lovely, friendly places they are. Our twice-yearly relative and resident’s surveys are very complimentary. Our managers will come and meet you in your home or hospital and discuss your care needs with you. We’ll then help you to settle in, enabling you to make the transition as smooth and as positive as possible. We understand this is a big decision and will support you and your family all the way. Each of our three homes has their own special staff team. Peverel Court Care is like a family.”

Care & Technology, Care Management, Personalisation

Technology and innovation at Peverel Court Care

In a previous article we talked about the importance of technology with regards to keeping our residents happy.

At Peverel Court Care, we investigate the technological needs and expectations of all of our residents and then meet those expectations wherever we can, making sure residents who want a mobile phone have one, or those who need help making phone calls get the assistance they need.

We are delighted to work with Synergy Mobile, a leading provider of telecoms and IT services, who advise us on the best business systems to us and give us straight forward, helpful advice and support when we need it. They help us to make sure that our resident and business communications are effective and easy to complete.

But technology isn’t only important in for communication with family members and loved ones, it’s also incredibly important for the safety of our residents in a medical situation. That’s why we’re now utilising the services of a pioneering telemedicine service called ‘immedicare’.

Because of the nature of our work, it’s to be expected that we’re going to need to utilise the expertise of health professionals on a reasonably regular basis. Some our residents have long term health conditions that produce symptoms that may need monitoring by health professionals. In some cases, our residents may suddenly feel unwell, or have symptoms that will not go away.

Previously we would have had no choice but to call out a doctor, or to uproot these residents and take them to a hospital. For Alzheimer’s and dementia patients especially, this upheaval can be distressing and uncomfortable. They have usually come to know one of our sites as their home. Taking them away from the surroundings they are used to can be upsetting.

Immedicare allows us to access a dedicated digital health hub facility, giving us access to experienced nurses and clinicians covering a range of specialties. That means that we can avoid having to take our residents to hospital if there is no need for them to be admitted, saving them the stress of an unnecessary admission.

We also get to utilise the advice and support of those professionals to help us to improve and increase the quality of our own day-to-day car, especially if we have a patient with a particular discomfort or condition. Immedicare is a lifeline, a new form of communication with an army of medical professionals there to make the lives of our residents more comfortable.

Communication is the key. It’s important to our residents in a number of ways that they know about, such as easily being able to keep in touch with their families, but it’s important to them in a number of ways that they don’t know about, too Synergy Mobile allows them to do the former easily and effectively, and immedicare is there to keep them healthy and happy behind the scenes. Together, they’re a united team of innovative and pioneering technology.

If you would like to know more about Immedicare, please click here.

For more information on Synergy Mobile, please click here.

Care Management

A meeting of managers at Peverel Court Care

Leaders and managers are incredibly important in any organisation. If they’re doing their job correctly, they should be responsible for a happy and content culture amongst staff in care organisations. We’ve said it before and we’ll say it again, happy staff means happy residents. If our employees enjoy their job and feel looked after, they’re going to be better at looking after other people. It is the job of our leaders and managers to influence that happiness.

At the end of August we held a management forum, which brought together managers from all three of our sites. As an organisation with three separate homes, two in Buckinghamshire and one in Oxfordshire, its important that we maintain a constant level of communication between our management teams. They’re responsible for implementing our organisational action plan and clearly communicating our ethos and best practice to all other staff members, so it’s important that this is clearly communicated to them in the first instance.

These management meetings are also excellent for forging bonds between our individual management staff and their teams. We may be working from individual locations, but we are one large team at the end of the day. Our successes and challenges are shared. We need to make sure we have organisations that are well-led, with strong, skilled and communicative managers who are able to really inspire a culture of hard work and dedication amongst their individual care teams and across the whole of Peverel Court Care. The best way for us to do that is to really bring together our managers, both physically and metaphorically.

Managers at the meeting shared their triumphs and difficulties from the past twelve months and then worked together to form an action plan. This joined up working draws on the strengths of individual team members to work to overcome a problem together. It’s a great way of identifying what are our best assets, both collectively and individually, and where we’re stronger as a team than we are on our own.

In the afternoon, we had an events team set up a ‘Masterpiece Challenge’. We were split into individual units but worked together following a set of instructions to form what would eventually turn into a ‘masterpiece’, to huge success. The final product was beautiful, watching it fit together so seamlessly was fascinating. The aim of the challenge was to show our teams what they can do as individuals, as smaller units and as one big team. When everyone is following the same instructions, communicating effectively and working towards the same common goal, we can achieve great things.

By continuously strengthening the communication at Peverel Court Care from management level and throughout all of our care teams, we continue to work together to form an impressive standard of care. Our individual care homes identify our teams, our ethos and aims are our instructions, the type of strong communication and teamwork we saw at our management forum is the glue that knits everything together, and the superb care that we provide is our masterpiece.

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