Care Home Recruitment, Training & Development, Workforce Development

Helping Build The Next Generation Of Social Care Superstars

Everyday hundreds of social care workers quit. Scary when you are facing the prospect of an aging population and a sector that is already struggling to support everyone it needs to. Instead of sitting back, we are taking action.

We are working with local colleges and universities, such as the prestigious Oxford Brookes University, to show students just how amazing working in care can be. In November we had two students on work placements at Bartlett’s Residential Care Home. They worked closely with our staff and residents so that they could get a real feel for what a career in care is like.

Katherine and Christian took very different skills from their time with us. We wanted to make sure that we gave them work experience with as much variety as possible and it worked; they both expressed that they had learnt a lot, including skills they would certainly take forward.

Katherine was particularly interested to learn about personal care. She said, “Personal care was something very new to me as I had no previous care experience. I found this kind of experience eye opening and was surprised by the calm nature shown by the staff and residents in seemingly embarrassing situations.”

She also said that she gained very valuable communication skills. “Each day I would talk to residents and join in with the daily activities such as exercises, dancing, singing and knitting.”

Christian said that he was impressed to observe the personal care plans Bartlett’s employ to make sure that residents feel well looked after. He said, “There is no such thing as a general care plan at Bartlett’s, as each member of staff knows what fact or act will get the best out of each resident, how they like their hair to be combed, or what outfits they want to wear when they have visitors.” 

We were very pleased to see that both students enjoyed working alongside our staff. They both commented on how friendly and supportive they are, something that made us immensely proud.

Katherine and Christian were wonderful work experience students. The social care sector would certainly benefit if likeminded people made social care their career of choice. We hope to see them changing lives very soon. In the meantime, we will continue to invite tomorrow’s social care superstars here in the hope that we can show them what a great sector this is.

 

 

 

 

Bartletts, Best Care Practices, Care Home Recruitment, Personalisation, Property Development

Our Vision For Bartlett’s Residential Care Home

In previous articles, we’ve talked about innovation and vision when it comes to Peverel Court Care. We believe that we are at the forefront of providing high quality care and we want it to stay that way. This means we must have a pioneering and evolving vision; one that changes based on sector research and adapting best practice.

In this article, we’d like to share with you our vision for Bartlett’s Residential Care Home, as shared by Director of Peverel Court Care Anil Dhanani.

Recruiting Staff That Drive Change

We make it our duty to recruit the highest quality care staff; those with experience and genuine passion. Once we recruit them, we then work on retaining them. We do this by providing them a happy working environment, one in which they can grow, learn and make a real impact. We’re proud to say that we are surrounded by staff who constantly want to see Bartlett’s be the best we can be. They’re forever coming up with ideas to better the service we offer. Our vision for Bartlett’s involves keeping and recruiting more of these incredible staff members.

Seeking Out The Best Care Practices

Over the last twenty years care practices have changed. They will change again in the next twenty. This means we need to make sure that we’re informed and learned in the most productive care practices. Very soon our Directors will be flying to Holland to look at some brilliant new facilities and practices currently being employed elsewhere in Europe. We always want to make sure we are at the forefront of excellent care.

Anil said, “Good care practice is not and never should be seen with a static mindset. We continually understand more as a society about how, for example, dementia manifests itself and how best to improve someone’s quality of life. You can be sure Bartlett’s will be at the forefront employing techniques and practices that might best do just this. This could be introducing virtual dementia suits to allow staff to get first hand insight and experience of how dementia might manifest itself physically, improving staff empathy and understanding, or analysing the changing tastes of generations as time passes. I can, for example, tell you that there has been a marked difference in menu requests and the tastes of the wartime generation and the now post war generation. There are indeed an almost infinite number of ways to improve someone’s wellbeing, from nutritional considerations through to tailored social interaction. When you consider the differing characters and needs of each individual and how the ageing demographic is changing, the possibilities of how to improve their wellbeing is in some ways endless.”

We Listen To Our Residents

Our monthly residents survey allows us to find out directly from our residents what they would like to see us do more, or indeed less. They’re extremely insightful and effective. At the start of every year we’ll use all the information we’ve garnered internally and externally to decide on the big changes we want to make. This means, to a degree, that the vision of Bartlett’s is largely down to how our residents feel, which is exactly how it should be.

Anil said, “There might be changes to facilities, hospitality and training and we have a team to ensure it gets implemented. However, having said that, not a day goes by where we aren’t thinking of or implementing ways to better ourselves and the lives of our residents.”

Expanding In All The Right Ways

We’re expanding Bartlett’s this year. We’ll be accepting twelve new residents into newly designed suites, so that we can give great care to even more people. We’re expanding in other ways too, originally we had planned to build another two bedrooms but we changed these plans in order to give our residents more communal space. This year they’ll be given a cinema room, library, private dining facility, assisted bathing facility and reception room to enjoy, as well as fully landscaped gardens.

Personalised Service

Our vision for Bartlett’s doesn’t extend much further when it comes to accepting more residents. We don’t plan on growing much more. In order to retain a personalised service, one in which our residents and staff all know one another well and our residence feels like a home, we don’t think we can add many more rooms. We would much rather work on providing a perfect service to fewer people than struggle to provide a mediocre one to a bigger group.

Anil said, “Personalised service is what we pride ourselves on. The term ‘Personalised’ is certainly used quite a bit, but I think it would be disingenuous of anyone to say they could really offer that in a Home with 50+ residents. That familiarity and firsthand knowledge of your client, which is essential, just isn’t there in such places.”

Care That Works For Everyone

Anil said, “If I had to explain Bartlett’s to someone in thirty seconds, I would tell them that their loved one will be very safe and incredibly well looked after, by a team of some of the most conscientious, caring, well trained and capable people you will find. I’d say our families have peace of mind and our residents have the best chance to rediscover their verve and sense of purpose, fulfillment and comfort, in surroundings that are beautiful both inside and out.”

Everything that we do is around our vision of providing the best care to our residents, so that they feel happy and secure and their families feel content in the knowledge that those they love are being well looked after. As long as we keep this at the centre of our vision, we’re confident that we’ll continue to offer some of the best care in the UK.

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