Best Care Practices, Business, Care Awards, Stone House

Peverel Court Care – Top 20 Care Home Group in UK Award

We are delighted to announce that our incredible staff and management teams at Peverel Court Care have been given an award through carehome.co.uk.

We’re officially one of the top twenty most recommended care home groups in United Kingdom, an amazing accolade that makes us incredibly proud

This award is extremely special, because winning care home groups are decided by 40,000 reviews from residents, as well as their friends and family members.

At Peverel Court Care we have always judged our own performance on the reviews of our residents and their relatives. We are always asking for feedback from the people who live with us and those who love them, most notably through our resident surveys – in which residents can give honest feedback about the care they are receiving. The fact that so many people have taken extra time out to publicly review us online is thrilling

But the good news doesn’t stop there. Stone House Nursing Care Home has been awarded a similar accolade labeling it one of the top twenty recommended care homes in the South East of the UK. This is an incredible achievement, and we would like to extend our heartfelt thanks and congratulations to all of the staff and management teams at Stone House.

Our other two care homes Bartlett’s and Merryfield can’t have been too far behind for their own individual awards! Whilst Stone House has a rating of 9.9 on carehome.co.uk, Bartlett’s and Merryfield are both at 9.8. Their incredible ratings contributed to our overall group award, which we could not have achieved without the hard work and dedication of all Peverel Court Care employees.

In recognition of our achievement we will be awarded two certificates, one for the Peverel Court Care group and one for Stone House, which we will display prominently. We’ll also be permitted to use an award stamp, which we’ll be putting on our website

We would like to extend huge congratulations to the management team and staff of all three of our establishments, who provide exceptional care and have made us incredibly proud. Of the thousands of care home groups in the UK we are honoured to be able to call ourselves one of the top twenty.

Finally, a big thank you to everyone who has taken the time out to review us.

Davina Ludlow, Director of carehome.co.uk, said:

“Care home groups, which put compassion, dignity and kindness at the heart of their care, are making a huge difference to residents’ lives.

“Peverel Court Care has proved that it provides a high standard of care throughout its homes and we’d like to congratulate it on being a top small care home group! We feel it is a real achievement to be recognised for being in the Top 20 care home groups in the UK.

“We feel the best people to rate a care home are the residents and their families and friends. Their reviews reveal that many care homes are warm and happy places to live, where staff go that extra mile to ensure residents have a good quality of life and feel cared for.

“Stone House Nursing Home proved that they provide a high standard of care and we’d also like to congratulate them on being a Top 20 care home in South East England! It’s a wonderful achievement to be recognised for being a highly recommended home by the very people you care for.

“Finding the right care home can be so hard. We hope that our awards will help to make people’s care home search that little bit easier.”

 

 

 

 

Bartletts, Best Care Practices, Care Home Recruitment, Personalisation, Property Development

Our Vision For Bartlett’s Residential Care Home

In previous articles, we’ve talked about innovation and vision when it comes to Peverel Court Care. We believe that we are at the forefront of providing high quality care and we want it to stay that way. This means we must have a pioneering and evolving vision; one that changes based on sector research and adapting best practice.

In this article, we’d like to share with you our vision for Bartlett’s Residential Care Home, as shared by Director of Peverel Court Care Anil Dhanani.

Recruiting Staff That Drive Change

We make it our duty to recruit the highest quality care staff; those with experience and genuine passion. Once we recruit them, we then work on retaining them. We do this by providing them a happy working environment, one in which they can grow, learn and make a real impact. We’re proud to say that we are surrounded by staff who constantly want to see Bartlett’s be the best we can be. They’re forever coming up with ideas to better the service we offer. Our vision for Bartlett’s involves keeping and recruiting more of these incredible staff members.

Seeking Out The Best Care Practices

Over the last twenty years care practices have changed. They will change again in the next twenty. This means we need to make sure that we’re informed and learned in the most productive care practices. Very soon our Directors will be flying to Holland to look at some brilliant new facilities and practices currently being employed elsewhere in Europe. We always want to make sure we are at the forefront of excellent care.

Anil said, “Good care practice is not and never should be seen with a static mindset. We continually understand more as a society about how, for example, dementia manifests itself and how best to improve someone’s quality of life. You can be sure Bartlett’s will be at the forefront employing techniques and practices that might best do just this. This could be introducing virtual dementia suits to allow staff to get first hand insight and experience of how dementia might manifest itself physically, improving staff empathy and understanding, or analysing the changing tastes of generations as time passes. I can, for example, tell you that there has been a marked difference in menu requests and the tastes of the wartime generation and the now post war generation. There are indeed an almost infinite number of ways to improve someone’s wellbeing, from nutritional considerations through to tailored social interaction. When you consider the differing characters and needs of each individual and how the ageing demographic is changing, the possibilities of how to improve their wellbeing is in some ways endless.”

We Listen To Our Residents

Our monthly residents survey allows us to find out directly from our residents what they would like to see us do more, or indeed less. They’re extremely insightful and effective. At the start of every year we’ll use all the information we’ve garnered internally and externally to decide on the big changes we want to make. This means, to a degree, that the vision of Bartlett’s is largely down to how our residents feel, which is exactly how it should be.

Anil said, “There might be changes to facilities, hospitality and training and we have a team to ensure it gets implemented. However, having said that, not a day goes by where we aren’t thinking of or implementing ways to better ourselves and the lives of our residents.”

Expanding In All The Right Ways

We’re expanding Bartlett’s this year. We’ll be accepting twelve new residents into newly designed suites, so that we can give great care to even more people. We’re expanding in other ways too, originally we had planned to build another two bedrooms but we changed these plans in order to give our residents more communal space. This year they’ll be given a cinema room, library, private dining facility, assisted bathing facility and reception room to enjoy, as well as fully landscaped gardens.

Personalised Service

Our vision for Bartlett’s doesn’t extend much further when it comes to accepting more residents. We don’t plan on growing much more. In order to retain a personalised service, one in which our residents and staff all know one another well and our residence feels like a home, we don’t think we can add many more rooms. We would much rather work on providing a perfect service to fewer people than struggle to provide a mediocre one to a bigger group.

Anil said, “Personalised service is what we pride ourselves on. The term ‘Personalised’ is certainly used quite a bit, but I think it would be disingenuous of anyone to say they could really offer that in a Home with 50+ residents. That familiarity and firsthand knowledge of your client, which is essential, just isn’t there in such places.”

Care That Works For Everyone

Anil said, “If I had to explain Bartlett’s to someone in thirty seconds, I would tell them that their loved one will be very safe and incredibly well looked after, by a team of some of the most conscientious, caring, well trained and capable people you will find. I’d say our families have peace of mind and our residents have the best chance to rediscover their verve and sense of purpose, fulfillment and comfort, in surroundings that are beautiful both inside and out.”

Everything that we do is around our vision of providing the best care to our residents, so that they feel happy and secure and their families feel content in the knowledge that those they love are being well looked after. As long as we keep this at the centre of our vision, we’re confident that we’ll continue to offer some of the best care in the UK.

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