Peverel Court Care Frequently Asked Questions

Peverel Court Care Frequently Asked Questions

At Peverel Court Care, we understand that choosing a care home for yourself or your loved one is an important decision. We’re here to provide you with all the information you need to make an informed choice and feel confident in the care we provide. Below are answers to some frequently asked questions that will put your mind at ease.

 

What types of care do you offer?

At Peverel Court Care, we provide a comprehensive range of care services tailored to meet individual needs. Our commitment to personalised care ensures that residents receive the support they require while maintaining their dignity and quality of life.

Residential Care: Our residential care services offer a supportive and comfortable living environment for those who require assistance with daily activities while maintaining their independence. Our trained staff is available around the clock to aid and ensure residents’ well-being.

Nursing Care: For residents with more complex medical needs, our nursing care services offer skilled medical attention. Our registered nurses and healthcare professionals provide personalised care plans, ensuring that medical requirements are met with compassion and expertise.

Dementia Care: Understanding the unique needs of individuals with dementia, our dementia care services focus on creating a safe and engaging environment. Our staff is trained to provide specialized care that enhances quality of life and encourages meaningful interactions.

Respite Care: We offer respite care services to provide temporary relief for caregivers. Whether it’s for a short period or an extended stay, our care home offers a supportive environment where individuals can receive the care and attention they need.

Palliative Care: Our palliative care services are designed to provide comfort, dignity, and quality of life for individuals with life-limiting illnesses. Our compassionate staff work closely with medical professionals to manage pain and symptoms, while also offering emotional and spiritual support to residents and their families during this challenging time.

Our approach to care is rooted in creating a community that promotes physical, emotional, and mental well-being. We encourage residents to participate in various activities, engage with their peers, and enjoy a fulfilling lifestyle. Our care services are designed to adapt to changing needs, ensuring that residents receive the appropriate level of care as their requirements evolve.

 

How can I arrange a visit to the care home?

You can easily arrange a visit to our care home through various convenient options, including in-person tours and virtual Zoom tours. We understand that visiting in person may not always be possible, so we’ve introduced virtual tours to provide a comprehensive experience from the comfort of your home. Whichever option you choose, whether in-person or virtual, we’re dedicated to ensuring you have all the information you need to make an informed decision. We understand that selecting the right care home is a significant choice, and we’re here to support you every step of the way.

Arrange a visit

What qualifications do your staff have?

Our staff are highly trained and experienced in providing care. They undergo regular training to keep their skills up-to-date and are dedicated to delivering compassionate and professional care. We’re proud to highlight our well-trained and dedicated staff members who play a pivotal role in ensuring a seamless transition for residents. We believe in a blend of online and face-to-face training, which is conducted regularly for our staff. This approach empowers them with up-to-date knowledge and skills to provide the best care possible.

Our commitment to continuous training translates into a team that is well-prepared to address various needs and concerns of residents. This includes understanding the emotional aspects of moving into a care home and providing the necessary emotional support.

Another aspect that sets us apart is the high number of long-standing staff members. This stability in our team fosters a sense of familiarity and comfort for residents. When you or your loved one becomes a part of Peverel Court Care, you’re joining a community of caregivers who are not only experienced but also deeply committed to creating a nurturing and secure environment.

 

Can I bring personal belongings to the care home?

Absolutely. We encourage you to bring personal items such as photos, keepsakes, and small furnishings to make your living space feel like home. During the moving process, our experienced staff will be there to help, answer questions, and ensure that residents feel at ease. We understand that this transition marks a new chapter, and we’re here to support you every step of the way. Your comfort and well-being are our top priorities.

At Peverel Court Care, we’re dedicated to making the journey into our care homes a positive and enriching experience. Feel free to reach out if you have any specific questions or if there’s anything else we can do to assist you during this transition.

 

Can I bring my pet to the care home?

We understand the importance of companionship. We recognise the benefits of owning a pet and therefore have a ‘pet friendly’ policy that covers all our homes. If you’re considering bringing your pet to our care home, we invite you to join us for a friendly conversation over tea and biscuits, where we can explore the possibilities and discuss our pets policy in more detail.

How do you handle medical needs and medication management?

Our trained staff will manage medication as prescribed by medical professionals. We keep accurate records and ensure residents receive their medications on time.

 

Can family and friends visit residents?

Yes, visitors are welcome. We offer flexibility to accommodate family and friends, and a range of accessible communal spaces.

How do you ensure residents' safety?

Safety is our top priority. We have emergency call systems, and trained staff to assist with any needs. We also conduct regular safety assessments.

What social and recreational activities are available?

At Peverel Court Care, we believe in enriching the lives of our residents through a diverse range of social and recreational activities. Our carefully curated programs are designed to cater to individual interests, promoting engagement, companionship, and a vibrant community atmosphere.

Creative Pursuits: For those with an artistic flair, our creative workshops encompass a variety of activities such as painting, drawing, and crafts. These sessions not only encourage self-expression but also provide opportunities for residents to discover new talents and bond over shared artistic interests.

Music and Movement: Music has the power to evoke emotions and memories. Our musical programs include group sing-alongs, music therapy sessions, and even dancing for those who enjoy a rhythmic beat. These activities promote mental stimulation and physical well-being while fostering a sense of joy and togetherness.

Educational and Mindful Endeavours: We offer opportunities for residents to engage in educational pursuits, from book clubs to interactive discussions on various topics. Additionally, our mindfulness and meditation sessions provide a tranquil space for relaxation and self-reflection.

Outings and Excursions: We understand the importance of staying connected with the broader community. Our scheduled outings and excursions allow residents to explore local attractions, go on nature walks, and enjoy outings to museums and cultural events.

Themed Events and Celebrations: Our care homes come alive with a calendar of themed events and celebrations throughout the year. From seasonal festivities to cultural observances, these events foster a sense of camaraderie and add excitement to daily life.

Gardening and Nature: For those who appreciate the outdoors, our gardening activities offer an opportunity to connect with nature. Residents can tend to gardens, plant flowers, and enjoy fresh air in our outdoor spaces.

Fitness and Wellness: We prioritise residents’ physical well-being through tailored fitness programs. From physiotherapy sessions, gentle exercises to yoga and seated exercises, these activities promote mobility, flexibility, and a healthy lifestyle.

Our dedicated activities coordinators work closely with residents to understand their preferences and incorporate their feedback into planning engaging activities. We encourage participation, but also respect the need for personal time and relaxation.

At Peverel Court Care, our commitment to providing a fulfilling lifestyle extends beyond physical care. Our aim is to create a warm and active community where residents can forge friendships, pursue interests, and create cherished memories. Feel free to contact us to learn more about our activities calendar and how we ensure a dynamic and supportive living environment for all residents.

 

What about technology and connectivity within the care homes?

At Peverel Court Care, we believe in the importance of staying connected with loved ones and embracing technology to enhance residents’ overall experience. Our commitment to providing a modern and connected environment is reflected in the following offerings:

High-Speed Fibre Broadband Wi-Fi: We understand the value of staying connected online. Our care homes are equipped with high-speed fibre broadband Wi-Fi, ensuring that residents have fast and reliable internet access throughout the premises.

Entertainment Options: Residents can enjoy entertainment at their fingertips. We provide access to streaming platforms like Netflix, Amazon Prime, and YouTube Premium. Whether it’s catching up on favourite shows or discovering new content, residents have a wide range of options for entertainment.

Assistance with Video Calls: Staying in touch with family and friends is easier than ever. Our dedicated staff members are available to assist residents with setting up and conducting video calls using platforms like FaceTime and Zoom. This enables residents to have face-to-face conversations with their loved ones, no matter the distance.

Personal Device Support: We understand that personal devices like smartphones and tablets are essential for communication and entertainment. Our staff can offer guidance and support to residents in using their devices effectively and confidently.

Interactive Activities: We also incorporate technology into our activities programs. Residents can engage in interactive games, virtual tours, and educational apps that promote mental engagement and cognitive stimulation.

Our commitment to technology integration is rooted in providing residents with a well-rounded and fulfilling lifestyle. We recognise that staying connected and engaged enhances overall well-being. Whether it’s video calls, streaming entertainment, or exploring the digital world, we’re here to ensure that residents have the tools and assistance they need to make the most of modern technology. Feel free to ask us about our technology offerings during your visit, or get in touch with any questions you may have. Your comfort, connectivity, and enjoyment matter to us.

 

How is the food and dietary needs managed?

At Peverel Court Care, we understand that nutrition plays a vital role in overall well-being, and we take great pride in offering a dining experience that is both nourishing and delightful. Our commitment to catering to individual dietary needs and preferences ensures that each resident enjoys meals that are not only delicious but also tailored to their specific requirements.

Personalised Meal Plans: Our experienced chefs work closely with residents and their healthcare providers to create personalised meal plans. We accommodate various dietary needs, including vegetarian, vegan, gluten-free, and low-sodium diets, ensuring that every resident’s nutritional needs are met.

Fresh and Locally Sourced Ingredients: We believe in the power of fresh, high-quality ingredients to create wholesome and flavourful meals. Our culinary team sources ingredients locally whenever possible, prioritising seasonal produce and ingredients to create menus that are both nutritious and enticing.

Restaurant-Style Dining: We elevate the dining experience by offering restaurant-style dining in our elegant dining areas. Residents can enjoy meals in a welcoming atmosphere, engaging in conversations with fellow residents and staff while savouring delectable dishes.

Special Occasions and Preferences: Birthdays, holidays, and special occasions are celebrated with specially crafted menus and themed meals. Our staff also takes note of individual preferences, ensuring that favourite dishes are incorporated into meal plans whenever feasible.

Hydration and Snacks: Staying hydrated is essential, and our staff ensures that residents have access to beverages and snacks throughout the day. Hydration stations and nourishing snacks are readily available to promote wellness.

At Peverel Court Care, we believe that meals are not just about sustenance but are an opportunity for connection, pleasure, and nurturing the body and soul. Our dedication to offering exceptional dining experiences is a testament to our commitment to holistic care. If you have any specific dietary requirements or questions, please feel free to contact us. We’re here to ensure that your dining experience is a source of delight and well-being.

 

What if a resident's needs change over time?

We regularly assess residents’ needs and adapt their digital care plans accordingly. Our goal is to ensure that residents receive the right level of care as their needs evolve.

 

How do I find your care homes?

You can find our care homes by visiting the “Contact Us” page on our website. Each location has its full address, telephone number, email address, and download a brochure option.

What sets Peverel Court Care apart from other providers?

At Peverel Court Care, we pride ourselves on our person-centred approach, highly trained staff, and commitment to creating a comfortable and enriching environment for our residents. This dedication has earned us recognition as a leading care provider. Our legacy as a long-standing family business distinguishes us in the world of care providers. For over 37 years, we have upheld a tradition of compassionate care, establishing ourselves as a trusted and nurturing presence in the lives of our residents and their families. When you choose Peverel Court Care, you’re choosing to be a part of our family. We welcome you to explore our homes, meet our team, and experience the difference that our family-focused approach can make in your care journey. Please feel free to reach out to us for more information or to arrange a visit. Your well-being is our priority.

Is financial assistance available for care services?

We understand that managing the financial aspect of care can be a concern, and we’re here to help you explore available options. In the UK, there are two main funding avenues to consider: NHS-funded Nursing Care (FNC) and NHS Continuing Healthcare (CHC).

NHS-funded Nursing Care (FNC): This funding is provided to individuals residing in a care home and requiring nursing care services. FNC is intended to cover the cost of nursing care provided by registered nurses. The funding is arranged and paid by the NHS directly to the care home. It can contribute to covering some of the costs associated with nursing care services.

NHS Continuing Healthcare (CHC): CHC funding is designed for individuals with complex and significant healthcare needs. It covers a broader range of care services, including medical treatments, personal care, and accommodation costs. Eligibility for CHC is assessed based on an individual’s care needs and is not influenced by the individual’s financial means. If deemed eligible, the NHS covers the entire cost of care, ensuring comprehensive support.

It’s important to understand that the eligibility criteria for both FNC and CHC funding can vary based on individual circumstances and regional guidelines. Our knowledgeable team is here to assist you in understanding these options, guiding you through the assessment process, and helping you determine which avenue may be applicable to your situation.

At Peverel Court Care, we’re dedicated to ensuring that the financial aspect of care is as transparent and manageable as possible. If you’d like more information about FNC, CHC funding, or any other financial considerations, please feel free to contact us. We’re here to provide the support and information you need to make informed decisions about your care journey.

 

How do I get in touch for more information or to arrange a visit?

You can easily get in touch by visiting the Contact Us page on our website. We provide phone numbers, email addresses, and an online enquiry form for your convenience.

Get in touch

 

Are you currently hiring?

For information about career opportunities and current job openings, please visit our “Careers” page. Join our team of dedicated professionals in providing excellent care.
Careers

We hope this FAQ page addresses your questions and concerns. If you need further assistance or have specific inquiries, don’t hesitate to contact us. Your well-being is our priority at Peverel Court Care.

 

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