A fresh look at attracting the best carers at Peverel court care

Peverel Court Care - A fresh look at attracting the best carers: How we improved our recruitment process - Photo by Jessica To'oto'o on Unsplash

 

How we improved our recruitment process

 

At Peverel Court Care, the quality of the service we deliver is always at the forefront of our thinking. Ensuring that we can recruit and retain the best available staff to provide care to our residents underpins everything that we do as a business.

 

By minimising our use of agency staff, we believe that we are able to provide an all-important consistency of care to our residents. Long-standing, full-time staff are best placed to build an excellent rapport with the residents to whom they provide care regularly, and there is also a greater consistency in the delivery of care plans.

 

However, it’s not quite that simple, as these are challenging times for the care sector as a whole. The Office for National Statistics suggests that by 2046 nearly a quarter of the UK population will be aged 65 or older, and the Government estimates that the care sector will need 650,000 additional workers by 2035 just to keep up with anticipated demand.

 

And all of this is set against the backdrop of public spending cuts, and suggestions from Skills for Care that over 390,000 care workers are leaving the sector each year, which equates to over 1,000 every day.

 

Together, this makes the recruitment and retention of the kind of brilliant staff we rely so heavily upon, all the more challenging.

 

The Government are taking steps to improve the situation, however, launching the “Every Day is Different” recruitment drive in February 2019, aimed at helping to fill the 110,000 vacancies currently in the sector. The minister of state for care Caroline Dinenage said:

 

“Our national recruitment campaign will support care providers to recruit thousands more talented people. We must spread the word that careers in adult social care can be rewarding, varied and worthwhile. Care is a vocation where you can transform people’s lives and every day is different to the next.”

 

As a response, we have recently redesigned our recruitment practices. To do this, we have taken a step back and documented our existing processes, then reviewed with the very people who were experiencing them: prospective new members of staff. We’ve listened to the problems they faced in applying to work for us, and to their thoughts on how we could simplify and improve the recruitment process.

 

We’ve then gone away and applied modern management techniques, including a Six Sigma process improvement methodology, to streamline and refine our recruiting operations.

 

Going forward, we hope that this will facilitate our management team in attracting and recruiting the best talent on the market for our homes; and for those people looking for employment to find the process of applying to work for us a more accurate reflection of what we stand for as a business.

Most importantly, we hope that the changes we have made will help us to continue to employ staff who deliver the high levels of care that our residents deserve. What’s happening in the rest of the sector does have an impact on us; but that doesn’t mean we have to let it define us.

 

Share this

©2019 Peverel Court Care
all rights reserved