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CQC Strategy and our plans

CQC Strategy and our plans at Peverel Court Care

 

The Care Quality Commission (CQC) have launched a new strategy which is aimed at changing the way in which care is regulated, so as to improve service delivery for users. We decided to explore how the new CQC strategy will impact the sector, and were pleased to find that at Peverel Court Care we already have projects in progress that align with all four pillars of the new strategy.

 

Whilst announcing the new strategy, the CQC have declared their ambitions for the positive impact it will have on the provision of care services across the country:

What we’ve learned from the past five years puts us in a better position for the future. Our new strategy combines this learning and experience and we’ve developed it with valuable contributions from the public, service providers and all our partners. It means our regulation will be more relevant to the way care is now delivered, more flexible to manage risk and uncertainty, and will enable us to respond in a quicker and more proportionate way as the health and care environment continues to evolve.

This new strategy strengthens our commitment to deliver our purpose: to ensure health and care services provide people with safe, effective, compassionate, high-quality care and to encourage those services to improve. Our strategy is purposefully ambitious, and to implement it we will need to work closely with others to make it a reality. We’ll review this strategy regularly so we can adapt to changes and be prepared for what the future holds.

Our purpose and our role as a regulator won’t change – but how we work will be different.

 

People and communities

CQC Strategy:

Regulation that’s driven by people’s needs and experiences, focusing on what’s important to people and communities when they access, use and move between services

Peverel Court Care:

Two of the five core values on which we focus the Peverel Court Care business directly relate to People and Communities, putting it at the very heart of what we do.

Resident Focus: Commitment to putting our residents first. We develop relationships that make a positive difference in our residents’ lives.
Care For Our Communities: We serve and support a local experience. The unique character of each home is a direct reflection of a community’s people and culture.

During COVID-19, this included our Thinking of You initiative and our innovative use of technology to support both our residents and the community.

 

Smarter regulation

CQC Strategy:

Smarter, more dynamic and flexible regulation that provides up-to-date and high-quality information and ratings, easier ways of working with us and a more proportionate response

Peverel Court Care:

We are acutely aware that the world is constantly evolving, and at Peverel Court Care we’re always looking to be at the forefront of innovation in social care. We have been quick to embrace technology that is able to enhance the service we deliver.

During the COVID-19 pandemic, we were able to quickly implement the use of a number of cutting edge technologies to help mitigate the risks faced by our residents and employees.

Our migration to digital care plans is another example of Peverel Court Care leading the sector to implement solutions which will, in the future, better enable the CQC to remotely monitor and care providers, allowing them to make more timely interventions when necessary. 

It is businesses like ours that blaze a trail which will eventually become ‘the norm’ and facilitate better care across the sector.

 

Safety through learning

CQC Strategy:

Regulating for stronger safety cultures across health and care, prioritising learning and improvement and collaborating to value everyone’s perspectives

Peverel Court Care:

At Peverel Court Care, we firmly believe that ongoing learning and development is integral to maintaining the highest standards of service provision. That’s why we provide our employees with ongoing learning and development opportunities, whatever their role.

We have also introduced a number of career pathways, including for healthcare assistants, supported by learning and development, in order to upskill and train our team for rewarding careers in social care.

 

Accelerating improvement

CQC Strategy:

Enabling health and care services and local systems to access support to help improve the quality of care where it’s needed most

Peverel Court Care:

At Peverel Court Care, we are always keen to embrace new ways of working which will assist our talented team to deliver the best levels of care to our residents. That is one of the reasons why we are helping to shape the future of digital skills in social care by partnering with Skills for Care, Digital Social Care and other stakeholders in developing a resource which can help accelerate innovation in social care across the country.

We have also transitioned to the use of digital care plans which supports the coordination of care teams to ensure that care is still centred around the person. GPs, district nurses and hospitals can all engage remotely with residents based on observations made available to them remotely – enabling coordination to happen between social care and health.

 

About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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