Bartletts, Best Care Practices, Care Home Recruitment, Personalisation, Property Development

Our Vision For Bartlett’s Residential Care Home

In previous articles, we’ve talked about innovation and vision when it comes to Peverel Court Care. We believe that we are at the forefront of providing high quality care and we want it to stay that way. This means we must have a pioneering and evolving vision; one that changes based on sector research and adapting best practice.

In this article, we’d like to share with you our vision for Bartlett’s Residential Care Home, as shared by Director of Peverel Court Care Anil Dhanani.

Recruiting Staff That Drive Change

We make it our duty to recruit the highest quality care staff; those with experience and genuine passion. Once we recruit them, we then work on retaining them. We do this by providing them a happy working environment, one in which they can grow, learn and make a real impact. We’re proud to say that we are surrounded by staff who constantly want to see Bartlett’s be the best we can be. They’re forever coming up with ideas to better the service we offer. Our vision for Bartlett’s involves keeping and recruiting more of these incredible staff members.

Seeking Out The Best Care Practices

Over the last twenty years care practices have changed. They will change again in the next twenty. This means we need to make sure that we’re informed and learned in the most productive care practices. Very soon our Directors will be flying to Holland to look at some brilliant new facilities and practices currently being employed elsewhere in Europe. We always want to make sure we are at the forefront of excellent care.

Anil said, “Good care practice is not and never should be seen with a static mindset. We continually understand more as a society about how, for example, dementia manifests itself and how best to improve someone’s quality of life. You can be sure Bartlett’s will be at the forefront employing techniques and practices that might best do just this. This could be introducing virtual dementia suits to allow staff to get first hand insight and experience of how dementia might manifest itself physically, improving staff empathy and understanding, or analysing the changing tastes of generations as time passes. I can, for example, tell you that there has been a marked difference in menu requests and the tastes of the wartime generation and the now post war generation. There are indeed an almost infinite number of ways to improve someone’s wellbeing, from nutritional considerations through to tailored social interaction. When you consider the differing characters and needs of each individual and how the ageing demographic is changing, the possibilities of how to improve their wellbeing is in some ways endless.”

We Listen To Our Residents

Our monthly residents survey allows us to find out directly from our residents what they would like to see us do more, or indeed less. They’re extremely insightful and effective. At the start of every year we’ll use all the information we’ve garnered internally and externally to decide on the big changes we want to make. This means, to a degree, that the vision of Bartlett’s is largely down to how our residents feel, which is exactly how it should be.

Anil said, “There might be changes to facilities, hospitality and training and we have a team to ensure it gets implemented. However, having said that, not a day goes by where we aren’t thinking of or implementing ways to better ourselves and the lives of our residents.”

Expanding In All The Right Ways

We’re expanding Bartlett’s this year. We’ll be accepting twelve new residents into newly designed suites, so that we can give great care to even more people. We’re expanding in other ways too, originally we had planned to build another two bedrooms but we changed these plans in order to give our residents more communal space. This year they’ll be given a cinema room, library, private dining facility, assisted bathing facility and reception room to enjoy, as well as fully landscaped gardens.

Personalised Service

Our vision for Bartlett’s doesn’t extend much further when it comes to accepting more residents. We don’t plan on growing much more. In order to retain a personalised service, one in which our residents and staff all know one another well and our residence feels like a home, we don’t think we can add many more rooms. We would much rather work on providing a perfect service to fewer people than struggle to provide a mediocre one to a bigger group.

Anil said, “Personalised service is what we pride ourselves on. The term ‘Personalised’ is certainly used quite a bit, but I think it would be disingenuous of anyone to say they could really offer that in a Home with 50+ residents. That familiarity and firsthand knowledge of your client, which is essential, just isn’t there in such places.”

Care That Works For Everyone

Anil said, “If I had to explain Bartlett’s to someone in thirty seconds, I would tell them that their loved one will be very safe and incredibly well looked after, by a team of some of the most conscientious, caring, well trained and capable people you will find. I’d say our families have peace of mind and our residents have the best chance to rediscover their verve and sense of purpose, fulfillment and comfort, in surroundings that are beautiful both inside and out.”

Everything that we do is around our vision of providing the best care to our residents, so that they feel happy and secure and their families feel content in the knowledge that those they love are being well looked after. As long as we keep this at the centre of our vision, we’re confident that we’ll continue to offer some of the best care in the UK.

Merryfield, Wellbeing

From Family Home To Nursing Care – Merryfield House

Merryfield House Has Been Providing Comfortable Lodgings In Witney Since 1927.

Peverel Court Care is a longstanding family business. With three sites across Buckinghamshire and Oxfordshire, we have a reputation for providing first class, high quality care.

Long before we turned our grounds into the functional care facilities they are now, these buildings already stood upon them. Merryfield Nursing Care Home is an impressive 94 years old.

The smallest of our residences, the building was originally constructed as a manor house. It has been sitting within the Witney community for nine decades. Originally called Merryfield House, the building was commissioned by Sidney Smith for the sum of £6,000, an impressive figure in the 1920s. It was architected by Oliver Hill, who was widely praised for the design of the building. Those involved said he was most concerned with how beautiful the building was, something that certainly shows. There are not many people who do not make a remark about how beautiful the Merryfield House building is when they first behold it.

In 1927, Sidney Smith and his wife Dorothy moved into the property. Who knows what the many walls of this stunning building have born witness to across all that time.

Built from strong stone and on solid ground, Merryfield stood the test of time, allowing us the privilege of turning it into a care facility in the year 1988. Since then, we’ve had the pleasure of hosting hundreds of residents with us here. It’s an honour to own the building and to be able to invest in it now as we head into the future.

Our residents and their families love Merryfield’s arched doorways, its grey stone walls and the incredible gardens it sits within, so it was really important to us that we were in keeping with the building and the grounds it sits on when we began planning our extension, which will be completed in 2018.

Despite our extension, Merryfield Nursing Care Home will still be the smallest of our residences with 24 beds, and we happen to like it this way. Recently the Care Quality Commission reported that smaller care homes were performing better in their inspections.

Andrea Sutcliffe, Chief Inspector of Adult Social Care at the CQC, told Care Home Professional, “We are seeing that the smaller and medium sized care homes are having much more positive ratings, in terms of Good or Outstanding, compared to the larger or very large services.”

And we can see why that might be. A smaller environment means that everyone knows one another. It increases social interaction and intimacy, and makes creating a family atmosphere and an environment that feels like a home much easier. This is something we strive towards at all three of our residences, and we know that it helps our residents to live fulfilling, happy and comfortable lives. One of our family members recently said that he is convinced that Merryfield’s was the reason his aunt made it to her 100th birthday.

“Without Merryfields caring staff and warm ambiance I doubt whether my aunt would have reached her 100th birthday. Needless to say, all the staff got together to give her a wonderful party with a delicious buffet, beautiful cake, singing, dancing and a gorgeous book of memorable photographs.”

This type of atmosphere was something we specified must always be at the heart of our property when we talked to our architects about investing in an extension on the grounds. The home must remain intimate, cosy and scenic.

We’ll have more information on our upcoming extension in the future, and hopefully there will many more careful adaptations made to our buildings and their grounds over the years, but always with careful consideration for the ambience and tone of our care homes. It’s important not just to our residents, but to Witney and to Oxfordshire, that we make sure this historical building is functional and atmospheric long into the future.

We plan on being here for a long time yet.

Bartletts, Food & Drink, Merryfield, Stone House, Wellbeing

Winter Warmers – Recipe 1 from the Peverel Court Kitchens

“First we eat, then we do everything else,” is a famous quote by MFK Fisher, a prominent American food writer. We agree with her. Mealtimes are a part of the day looked forward to by most of us, not just for the tasty grub that comes with them, but for the socialising that eating brings with it.

Most events we go to will include some sort of food, whether it’s catching up with friends or family members, weddings, birthdays and, of course, Christmas – a time when most of us will eat way more than we need to. We do this because most of us love to eat. In fact, the very success of an event or celebration often resides in whether people enjoyed what they ate. It’s the first thing people will ask you wherever you have been, even if you’ve just been on holiday. “How was the food?” they’ll say.

It’s often one of the first questions we get asked at Peverel Court Care. Family members and prospective residents want to know what type of food we serve here because it’s such an important part of a person’s life. When it comes to food, people want two things mainly, quality and choice. We’re proud to provide both of those here.

We work conscientiously to provide our residents with variety, often using food we have harvested from our very own gardens. On special occasions such as birthdays, our residents get to choose whatever they would like to eat, and we will prepare it in our kitchen or arrange for it to be delivered to them.

As an added treat, we’re now often visited by chef’s from Creed, who are one of our suppliers. They meet with our own chefs and, based on resident requests and feedback, produce a recipe on our behalf. This month they created a delicious and healthy butternut squash soup. Made from just six ingredients, it’s easy to make and incredibly satisfying. We received great feedback from our residents.

Peverel Court Care has always been about making life as enjoyable as possible, and we know that, for our residents, food contributes immensely to their happiness. Our chef’s are fantastic and always encouraged to produce inspired and tasty dishes, and anything we can do to help this inspiration we will do.

We look forward to sharing further recipes from Creed with you in the future.

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