Social Care & Society

The importance of being involved

Over the next few weeks there aren’t many people in the country who won’t be watching the Euros 2016.

Whether you’re a regular football fan or not, there’s something special about the World Cup and the Euros. Everyone, sport lovers and the usually uninterested, seems unable to resist getting behind the boys as they go head to head with other great nations on the field.

At Peverel Court Care we’re as enthusiastic as the rest of the nation by the footballing festivities. Our residents and our staff are extremely excited by the idea that England might win the competition, though we have had, and continue to have, residents who weren’t born here living with us.

We know how important it is for the mental health and wellbeing of our residents to be included in activities they would participate in if they were still in their own homes. The Euros is a small part of that. In their own homes, residents would be able to choose whether they wanted to watch the football or not, and in which atmosphere they wished to participate. Giving our residents these same choices is extremely important. For us, it’s about making sure they don’t feel as though there are things they can’t do, and we would hate for them to feel forced into anything either.

We know that many residents will use their own televisions in the privacy of their rooms to watch (or avoid) the competition. Every room in our luxury accommodation comes fully furnished with a television and optional Sky TV.

If they would prefer a group atmosphere, our residents can also choose to put the football matches on in our spacious, specially designed lounges.

And for those who want to get a little bit more involved, we’re making sure that there is plenty of football related fun happening whilst the competition is taking place. Last week our activities coordinator arranged for our residents to decorate paper flags in the shapes and colours of all of the teams. Many of our residents chose to take part in this activity, which was wonderfully social and communal.

We’d like to wish everyone taking part in the Euro 2016 tournament the very best of luck. We at Peverel Court Care will enjoy watching you and taking part in the festivities with the rest of the country. Whatever happens, whether our team wins or not, the Euros will bring our residents and their families together in great spirits. We’re very grateful for that.

Business, Social Care Strategy, Workforce Intelligence

The Care Quality Commission and their five year strategy

The Care Quality Commission (CQC) is the regulator of social care organisations in the United Kingdom. They set out what outstanding care looks like and then inspect services to make sure that they meet at least fundamental standards. They not only inspect care homes, but hospitals, dentists and other public services as well.
For our sector, the CQC was founded to make sure that care homes provide a safe and comfortable place to live for people who need care and support. Last week they released their five-year strategy, which aims to improve the quality of care services providers are offering.
In this article, we explore how Merryfield Nursing Care Home, Stone House Nursing Care Home and Bartlett’s Residential Care Home are already implementing the best practice strategy the CQC has identified for themselves.

Encourage improvement, innovation and sustainability in care

On Carehome.co.uk we are rated 9.7 and 9.8 out of ten for all three of our premises. We have a reputation for providing outstanding services in comfortable settings and giving people an excellent place to live.
But we want to be known as more than a good care provider. For our residents, our premises are their homes and we are often an extension of their family.
We provide innovative care through our activities coordinator, who is dedicated to providing new experiences to stave away boredom and look after the mental health of our residents.

Deliver an intelligence driven approach to regulation

It’s not good enough for us to form our own opinions on what makes good quality care provision, we must listen to what those receiving care are telling us makes our service excellent.
Our residents and relatives survey gives those who live with us and their families the opportunity to tell us what they think of our service. It’s a great way of discovering any alterations we might need to make in the way we deliver our care and an excellent way to see our strengths, too.
We are delighted to report that in the last one we scored above 3.4 out of 4, which is a rating of ‘outstanding’.

Promote a single shared view of quality

Across all three of our premises, all staff are working towards the same view of quality. It is a view that has been developed over time by Peverel Court Care as a result of years of learning.
All staff are fully inducted in accordance with these principles, so whichever of our care or nursing homes you’re living in you’ll be receiving the same standards of excellence from all of our staff. We think this shared view is extremely important for the wellbeing of our residents.

Improve our efficiency and effectiveness

Our residents all have different care plans and requirements, so we have to be efficient whilst still administering care effectively.

Many of our staff members have worked with us for a number of years. They are well practiced in delivering care in the most efficient and effective way, so that we can be proactive instead of merely reactive.

We’re proud

Care provision is a difficult and important sector to work in. We have the lives of people in our hands. Regulation is important, and a good, strong strategy makes sure that providers know what the best care looks like. We were very happy to recognise that we are already implementing the best practice way of working that the CQC have identified for themselves.

We plan to carry on advancing and enhancing our services, providing high quality, luxury care in comfortable residential settings and through skilled, competent and happy staff.

Workforce Development

Happy staff means happy residents

At Peverel Court Care, it isn’t just our responsibility to look after our residents, but also to take care of our staff.

We have dozens of care staff working daily in our three care homes; Bartletts Residential Care Home, Stone House Nursing Care Home and Merryfield Nursing Care Home. We know that the way they feel about their work directly affects our residents.

We were surprised to hear recently that despite social care being the most popular of all apprenticeships for young people for the fourth consecutive year, more people are leaving care and support roles than any other sector.

If staff are leaving at an unsustainable rate then they aren’t happy. A rapidly changing workforce and unsatisfied staff are not in the best interest of residents. Unhappy staff don’t deliver good care.

For residents, those who take care of them are like a second family. Daily contact with skilled staff is the least residents expect. At Peverel Court Care, we go the extra mile, making sure that our staff are recruited with the right values and, just as importantly, feel happy, supported and comfortable.

One of the ways we make sure this happens is by working hard to make sure staff feel supported and appreciated every time they come to work.

Beverley Webb is Senior Care Lead and has worked with Peverel Court Care for nine years. She says she has no concerns about feeling underappreciated.

“Peverel Court Care have provided me with all mandatory training, as well as desired training. They have an open door policy if I have any concerns or queries or require information. They’re always there to help.”

Beverley says that this dedication to her wellbeing makes her job enjoyable.

“I am able to give one hundred percent commitment and feel I am valued in all I do within the company from all levels, from junior care staff to the manager and above.”

We want to be sure that we’re giving our residents the best care possible, so we’re dedicated to doing all we can to encourage our staff to stay working with us. They’re on our frontlines and looking after our residents every single day, so we need to be sure they’re committed to providing the same level of high quality care that we are as an organisation. If we invest in taking care of them, we know they’ll be extra committed to maintaining the high standards we expect them to.

Beverley believes that Peverel Court Care’s commitment to her wellbeing has a direct impact on the care and attention she provides.

“I look forward to coming into work and have a smile on my face, which has a tremendous effect on our residents.”

Taking care of residents and looking after our employees go hand in hand at Peverel Court Care, and that’s why we know that we provide some of the best care available.

If you want to hear more about our team, please visit our About Us page. If you’re interested in working with us, please have a look at our ‘Work With Us’ page.

Personalisation

Personalisation and its importance in delivering excellence in care

We spend our whole lives developing as individuals. It takes years for us to learn who we truly are, what we like and what we don’t like.
When we’re older and we’re relying on care and support, most of us will express a wish to keep our individuality.

At Peverel Court Care, we know it’s important to deliver services that allow our residents to carry on being the unique, special and one-of-a-kind individuals they’ve been their whole lives.

We do a number of things to make sure that this happens for every person we care for.

Personal care plans
Just meeting the immediate needs of our residents is not enough. Every person we give support to has an individual care plan, which we use to tailor our care to their specific needs.

The plan gives us general information about medication and physical mobility issues, whilst also gathering extra details that allow us to add personalised touches to the care they receive.

We want to know a range of additional information, like what people like to eat and drink, how many hours they like to sleep and if they like to take a nap in the afternoons. We also ask to hear about any social or emotional needs they may have, so that we can give them everything they need to feel safe, secure and comfortable.

Knowing this information about our residents means that we’re able to offer a truly personalised care package.

Personal attentiveness
As part of our care plans, we deliver a personal attentiveness that we’re very proud of. We might learn from a care plan that a resident prefers their hair brushing in a certain way, but that they struggle with mobility. When this is the case, our staff will go out of their way to make sure that residents are happy.

Beverley, who has worked at Peverel Court Care as Senior Care Lead for 9 years, says that this personal attentiveness has a tremendous effect.

“Seeing residents smile when I say hello, or even at the gentle touch of a hand, makes every day worthwhile. They trust, they laugh, they smile, they cry, they are individuals and we are there to protect and care for them. What better job is there?”

She says it is this approach to care that makes residents content and happy.

“A smile costs nothing. Residents have confidence in themselves and sometimes even begin to do things independently.”

Personalised care is the heart of our service
The personalisation of the service we provide is one of our main priorities at Peverel Court Care. No one person is the same. Providing excellent processes and procedures is not enough, the way we look after everyone who lives with us must be tailored to the personal needs of the individual. That way, we can give our residents the sense of importance and belonging they deserve. This high quality, person-centred care is at the heart of what we do.

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