We’re lucky enough to have teams staffed with dedicated and driven individuals, and we know that we must be capable of offering them more than just a job if we want them to stay with us. We spend an incredible amount of time developing our employees in the knowledge that we’re encouraging them to progress personally and professionally. For anyone who wants to stay at Peverel Court Care and work hard, there is a wonderful career to be had. A number of our employees have been with us for many years, progressing through the ranks and up into management positions.
We’re incredibly lucky to have our staff. Our recruitment teams do an excellent job at spotting the passion and talent we require when we’re looking for new people to join our teams. Those who work with us have a difficult job to do but, like most people who work in care, they often tell us that the sense of contentment they get from helping other people makes the more difficult parts of their job well worth the extra effort.
For us it’s really important that we’re able to give back to our employees, and one of the ways we do this is through our quarterly awards, in which an employee from each of our three care homes is nominated for their outstanding service. We know that these awards remind our employees how much we appreciate the work that they do and the commitment they show us.
When we give our awards to our employees, we also present them with something we know that they’ll appreciate, trying wherever we can to involve their family in all celebrations. Cecilia was this quarter’s nominee from Merryfield Nursing Care Home, and we rewarded her achievements with something we’ve been told she sincerely enjoys; a movie night at the cinema and a meal beforehand in Witney for her and her daughter Teresa.
At Stone House, our residents had given excellent feedback about the care three of our nurses were providing, so we rewarded them all with a quarterly employee award, a box of family chocolates and vouchers towards their Christmas shopping.
Our managers at Stone House said, “They were chosen because of their hard work and dedication to their job. Even when the carers have a full hand they still ‘muck’ in and help out to the best of their ability. They have been very flexible and have led by example. Their communication with the carers is second to none and even though we are experiencing a period of high dependency amongst the resident group – all of the residents are really thriving under their care. We have had a few residents who have passed away and they were able to do so with all of their dignity intact and wishes adhered to.”
We gave the same reward to Arlene at Bartlett’s, who was nominated for her hard work and dedication.
The care sector has difficulty holding on to its staff. The national average turnover rate for staff is 15%, but the care sector often struggles with a much higher rate of 32%. We’re proud to say that our own turnover rates are nowhere near this number. We believe this is partly due to making sure our recruitment processes are correct in the first instance, partly due to the training and development we give our staff, and partly due to the efforts we make to give our staff the recognition they deserve and make sure they know they’re appreciated. The job we all do can sometimes be a difficult one, and so we thank them for the excellent care they provide. Too often across our sector, a sector that relies so heavily on the competence and dedication of people, the extra effort staff make is not recognised. We’re happy to be one of the providers that gives as much back to it’s staff as it does to those we offer care and support to.