Twenty years ago the whole world looked very different than it does today. So did nursing care and the residential care sector. When people chose to go into care in the 90s the technology we view as basic today was extremely expensive and difficult to procure on a mass scale in the way we can in this more modern age.
Our residents are used to using technology to explore what’s happening in the world and to keep in touch with those they love. Before they came to us, many of them regularly used technology like telephones or computers to communicate or entertain themselves.
It’s important to us that we make sure those who live with us still have access to these items, and that they can use them in the way they want to. That’s why our individual care plans include asking our residents which forms of technology they would appreciate having access to. One of the main items of technology our residents insist upon is a telephone.
At Peverel Court Care, we don’t think it’s enough to simply give all of our residents a telephone. Some of them don’t have the strength to use a phone without help. Often they no longer have the capacity because of illnesses like dementia or Alzheimer’s, or visual or hearing impairments. That’s why we tailor the telephone experience for everyone living in all three of our care homes.
Several of our residents have mobile phones they use to keep in touch with their families. But we don’t just give those we care for a mobile phone and expect them to get on with using it. General usage, maintenance and charging of mobile phones is overseen with the assistance of our dedicated care teams.
Our staff know the capacity of each and every one of our residents. They know if someone we care for understands how to use their phone but struggles to answer it, or if their conditions prevent them from hearing their phones ringing properly. We have a solution for these types of issues. For example, sometimes we ask our family members and friends to call our care home landline in advance of ringing a residents mobile phone so that we can go and help them to answer.
Not everyone likes mobile technology. Four of our residents have chosen to have a landline telephone in their room instead. With the assistance of their families, our care staff have programmed their most regularly used numbers into their speed dial selections, making it as easy as possible for them to contact those they love.
When people come to live at Stone House, Merryfield and Bartlett’s we want them to have all of the same opportunities that they have in their own home, and that includes the opportunity to contact those they love whenever they want to. We do everything within our power to make sure this possible, even funding landlines ourselves. For those we care for we know that nothing is more important than contacting those they care about, and if it’s important to them, it’s important to us.