In a previous article we talked about the importance of technology with regards to keeping our residents happy.
At Peverel Court Care, we investigate the technological needs and expectations of all of our residents and then meet those expectations wherever we can, making sure residents who want a mobile phone have one, or those who need help making phone calls get the assistance they need.
We are delighted to work with Synergy Mobile, a leading provider of telecoms and IT services, who advise us on the best business systems to us and give us straight forward, helpful advice and support when we need it. They help us to make sure that our resident and business communications are effective and easy to complete.
But technology isn’t only important in for communication with family members and loved ones, it’s also incredibly important for the safety of our residents in a medical situation. That’s why we’re now utilising the services of a pioneering telemedicine service called ‘immedicare’.
Because of the nature of our work, it’s to be expected that we’re going to need to utilise the expertise of health professionals on a reasonably regular basis. Some our residents have long term health conditions that produce symptoms that may need monitoring by health professionals. In some cases, our residents may suddenly feel unwell, or have symptoms that will not go away.
Previously we would have had no choice but to call out a doctor, or to uproot these residents and take them to a hospital. For Alzheimer’s and dementia patients especially, this upheaval can be distressing and uncomfortable. They have usually come to know one of our sites as their home. Taking them away from the surroundings they are used to can be upsetting.
Immedicare allows us to access a dedicated digital health hub facility, giving us access to experienced nurses and clinicians covering a range of specialties. That means that we can avoid having to take our residents to hospital if there is no need for them to be admitted, saving them the stress of an unnecessary admission.
We also get to utilise the advice and support of those professionals to help us to improve and increase the quality of our own day-to-day car, especially if we have a patient with a particular discomfort or condition. Immedicare is a lifeline, a new form of communication with an army of medical professionals there to make the lives of our residents more comfortable.
Communication is the key. It’s important to our residents in a number of ways that they know about, such as easily being able to keep in touch with their families, but it’s important to them in a number of ways that they don’t know about, too Synergy Mobile allows them to do the former easily and effectively, and immedicare is there to keep them healthy and happy behind the scenes. Together, they’re a united team of innovative and pioneering technology.
If you would like to know more about Immedicare, please click here.
For more information on Synergy Mobile, please click here.