Stone House Nursing Home was recently assessed and evaluated by the Buckinghamshire County Council. We are proud to inform you that the nursing home received an excellent Quality Monitoring report from @buckscc. This reaffirms our philosophy – exceptional elderly care.
The contract officer from @buckscc conducting the monitoring review took the opportunity to speak to our residents, who had nothing but good things to say about our personalised and exceptional elderly care.
Observations made by the monitoring officer
The contract officer spoke to many residents during their visit. The officer felt the residents appeared happy and contented. They also noted that the residents of Stone House were willing to communicate.
During this interaction, the contract officer from the Buckinghamshire County Council had an opportunity to listen to the positive comments our residents offered.
Feedback from the residents
One resident informed the officer that she felt she was very well looked after; another resident commented that the nurses were lovely; and the third resident stated that they “liked living at the home and felt very well looked after.”
Based on the recommendations from family and friends of our residents, Stone House Nursing Home has received a 9.7 rating from carehome.co.uk.
Stone House Nursing Home has always maintained a high standard of care for its residents. We conduct annual resident and relative surveys, and based on the feedback we receive, we improve the service where possible. This would explain why @CareQualityComm also gave Stone House Nursing Home a glowing report in its last CQC report.
Personalised care all the way
As the @buckscc report mentioned, we make sure a registered nurse and carers are always present to provide individualised and exceptional elderly care. We also have activity organisers who create and conduct daily activities for our residents to keep them busy and entertained.
The complaints/compliments book kept at the entrance encourages family members and visitors to write down positive and negative comments. This feedback helps us improve our services so that our residents are happy, well cared for, and contented.