We’re delighted to announce that Merryfield Nursing Home has received an excellent review of our services after an inspection by Oxfordshire County Council.
The Monitoring Officer, who uses a traffic light system to rate care homes in the area on the quality of the services provided, marked Merryfield House as green, the best possible, across every single one of their monitored categories. These include ‘Safeguarding’, ‘Leadership and Management’ and ‘Health and Safety’.
Though it’s vital that we are performing well under every single category, we were most pleased at the comments we received about the personalisation of our care.
At Peverel Court Care, we recognise that every one of the people we care for is different. Whilst some of them like to be social and join in activities, others do not. Some like to watch TV in communal rooms, others like to read quietly in their bedrooms or watch their television in private. This means that people should not be receiving the exact same care package, because to give the best care we should be tailoring their care to their own personal preferences.
We work hard in all of our care homes to make sure that our staff recognise the importance of personalisation for all of our residents. It’s something that we promote from the induction of new staff, and that everyone must take responsibility for – from frontline care staff up through to management. For example, if someone we care for has a nickname they prefer, we expect everyone who works in our home to address this resident by their chosen name. These little touches mean the world to people. Nobody wants to feel like a number.
We were happy to see that Oxfordshire County Council recognised the work we put into personalisation. They noted our ‘My Story’ documents, which contain detailed information about our residents and their childhood, their social interests and religious beliefs – even their preferred appearance. This information helps us to make sure our residents are living their lives as they would want to if they were in their own homes. Where possible, we accommodate everyone’s wishes. For example, if we know a lady likes having her hair cut in a certain way, but she reaches a point where she can’t communicate this as well because of dementia or Alzheimer’s, we can refer to these notes and make sure the lady is happy.
On the day the Monitoring Officer from Oxfordshire County Council attended Merryfield House, our Activities Coordinator was taking part in a morning activity of reminiscence with some of our residents. This involves selecting props personal to individuals and their past, then discussing these items in a group. This exercise is a great stimulation for our residents, who enjoy telling each other tales from their past as much as they enjoy listening to one another. The Monitoring Officer was moved enough by this activity to mention it in her report.
Operating a safe and comfortable care home takes a lot of work from lots of people. The lives of individuals are in our hands. Allowing officials into our grounds is a scary but exhilarating experience. For us, it’s a chance to show the officials the excellent care that we are providing, as well as the happiness of our residents and our staff.
We would like to take this opportunity to thank the management and staff of Merryfield House Nursing Home for their outstanding work.