We are absolutely thrilled to announce that Merryfield House Nursing Home has been given a wonderful rating by the Care Quality Commission (CQC) after an unannounced inspection in October.
Unannounced inspections play a very important role in making sure the service provision that is seen is what is happening in the care home every day – not just on a day when everything has been prepared for an inspection. They are the best way to make sure that services are providing high-quality care to residents at all times.
We were visited in October 2017 by an inspector, who spoke to six residents of Merryfield and three family members. They also spoke to three relatives outside of the inspection time. They found our service to be ‘good’ across four inspection categories, finding us safe, effective, caring and well-led. We were rated ‘outstanding’ for our responsiveness.
In our report, we were praised by the inspector for showing a commitment to personalised care.
“The responsiveness of the service was outstanding. Care planning was fixed upon having the individual at the heart of their care. Relatives said support was extremely responsive because staff really understood the principles of outstanding personalised care. People were encouraged to pursue personal interests and hobbies and to access activities in the service and community. Changes in people’s needs were immediately recognised and appropriate; prompt action taken, including the involvement of external professionals where necessary. People were encouraged to raise any complaints or concerns and were given opportunities to do so.”
At Peverel Court Care we are dedicated to providing personalised care and we are thrilled that this came across in our most recent inspection. When people come to live with us we invest a lot of time in pulling together personalised care plans to make sure that our residents have a high quality of life and are comfortable and happy.
Associate Director Preet Shergill said, “We are proud to say that we are surrounded by staff who constantly want to see Merryfield be the best we can be. They strive for continuous improvement, innovation and to provide exceptional elderly care. The very positive CQC inspection result is testament to the outstanding work of the Merryfield team, volunteers and the Witney community”.
We would like to extend our congratulations and thanks to our hardworking and dedicated Merryfield House Nursing Home team. We recognise that without their professionalism and commitment, this would not have been possible.